Controlaccount Anmeldelser 1.062

Where do I begin with Controlaccount, the debt collectors FedEx must have dug out from a bin behind a dodgy kebab shop at 3am?

Imagine a company whose entire business model is sending increasingly threatening emails over £78 worth of "import charges" on a parcel I didn’t even order, didn’t want, and which was literally sent back to Japan faster than you can say “not my problem.” That’s Controlaccount for you.

They could teach a masterclass in How to Harass People for Nonsense Fees 101. “Pay now or face further action!” they cry, like debt-collecting Shakespearean villains – all drama, no plot. I swear their next letter will probably arrive on a flaming scroll tied to a raven.

It’s admin fees galore – they basically want me to pay for them sending me invoices I never agreed to. What next? A charge for the email I read? A surcharge for blinking while reading it?

And you can forget trying to explain the situation to them. Talking to them is like arguing with a toaster: cold, unresponsive, and likely to burn you.

Companies like this shouldn’t just be shut down, they should be launched into the sun with a postage-paid FedEx label.

To sum up: if you enjoy being harassed over imaginary fees for items you didn’t even keep, by a company with the charm of a parking ticket and the ethics of a damp sock, then Controlaccount is for you! Everyone else – run.

John was very engaging and helpful with me to help and resolve a mistake FedEx had created. He was able to guide me through the steps to ammend this issue as well and being knowledgeable and reassuring in regards to any questions or worries I had about deadlines, credit and potential reprocussions.

Fantastic customer service support from John today. I needed to change my payment date and he did it effortlessly. Thank you.

A+++ Call answered straight away by an extremely helpful, professional and understanding member of staff by the name of Asim. He had excellent listening skills, understood my situation and helped guide me to resolution fast, efficiently and had extended knowledge even when questioned about possibilities outside of what I would have thought he would know. Genuinely suprised and refreshed by how my query was helped and resolved as to what could have been a nightmare situation. Thank you Asim for your help, knowledge and understanding today. You are and should be seen as a great asset to your team and recognised for you dedication and professionalism. Jim B

Terrible company to work with. Anyone looking to keep a customers after using this service steer far away from control account. Had a long bout with them and Fedex over incorect tax and duty charges against me. i previously had the charges cleared as they were found to be incorrect, however this second time i was able to get 0 communication between the two companys who work together... was told that they would not take any form of contact as proof that i was trying to resolve the issue and told me simply pay the charge today or we take you to court. i was on holiday out of the country and simply asked to extend the deadline to pay until the end of the week so i could get in contact with fed to say the had incorectly taxed me and the respone was extremely rude and told me no exceptions. Horrible people who do not care about anyone but checking a box to say they got your money. Will not be using fedex again as a result of this horrible company.

Control Account are a parasite company who engage in threatening behaviour at the behest of companies involved in theft and fraud such as UPS. Do not engage with them. They have as much integrity as any mafia money lender.

John was extremely understanding and helped with my issue straight away, excellent communication and dealt with swiftly. Thank you 😊

Sam Agent 520 from Control Account was very fast and efficient dealing with my issue which was resolved after about 10 minutes. It's good to be able to speak to an actual person who will listen to you.
Siobhan

SCAMMERS
Like many of the innocent people below, I too received a demand for payment from these SCAMMERS who don't seem to understand that 1. we are in a global pandemic 2. are navigating various lockdowns so may be staying in different locations, 3. any contract I have is with DHL and not with these scammers who are demanding payment of their frivolous 'fees' and 4. I have paid any funds owed as a result of import duty and VAT directly to DHL, so there is no debt, and 5. I did not authorise DHL to share my details with you so this goes against GDPR and Data Protection.

Therefore, stop writing letters to me demanding £11.10 when I have already told you I owe you NOTHING. Get your £11.10 from DHL, who should have never sent the account over to begin with. I have sent numerous messages through their online portal and they have only responded to ONE, a robotic 'you still owe us money'. I OWE YOU NOTHING!!!

Like the person below said, I am MORE THAN HAPPY to go to court. We are in lockdown and I HAVE TIME!!!!

Edit: So Control Account demanded my details and because I didn't say 'how high' when they said jump, they are reporting my experience as 'not a genuine experience'. Bullies and scammers! Who has time to lie about something like this? If this is not a genuine experience then the letter I received from you demanding payment is also not genuine, and I owe you nothing.

I feel it was easy to use online, I felt John was helpful

A £12 debt!!
The company doesn’t follow data protection laws.
The company doesn’t follow vulnerable customer procedures.

A heavy handed approach, constant emails all for owing £12!! A £35 charge - that is a tasty profit and the only reason why the company is in business.

Explained it was an oversight, I’ve had long covid lots of hospital trips and unable to work. Caller noted my details without seeking permission. Payment scheme offered for a total of £47.44!!! £35 admin charge it’s just extortion! All for £12.44 owing. Pure exploitation and greed.

*I have updated this review to say that I contacted the team about their excessive charges and lack of compliance. My charges have been refunded, and the situation was resolved effectively and in a reasonable time frame, which is positive, and appreciated (17/06/25)

I have had a very positive experience when speaking to Control Account, they were understanding, co operative and very helpful, fully explaining the problem and how it can best be resolved. Every customer service agent has been exceptional.

I allowed this company to recover debt for an unpaid invoice but did not have any success to recover the money I myself did what they did send out emails but had no reply instead had to pay these aswell for solicitor letter so if you are happy to pay these aswell as not get your payment from money owed to you then use them. Total waste and further charges to pay.

Quick response - answered questions regarding my overpayment - emailed the required form while on the web chat
No time wasting - Very professional
Thank you John

Ai chat through to a human was quick and easy,very prompt responses.

The person I spoke to on the web chat was very helpful and answer all of my questions.

Making queries about outstanding payments is never enjoyable, but John (the support assistant I was dealing with today) was professional, clear, informative and patient. He was a testament to your company

Out of the blue received two letters from controlaccount demanding I pay them within 7 days for an unpaid account with Medivet group, without attaching any proof. Letters were dated 28/3 and 31/3 but both only delivered by Royal Mail on 5/4/2025
I have never had any dealings with Medivet and have never had any connection with the address on the Medivet account. The name on the account was the same as mine and it seems that controlaccount considered that as I had lived in the area of the account address until 2018 that that was sufficient for them to start harassing me for the debt rather than contacting me to establish if they had the right person.

Spoke to a very helpful agent today regarding an invoice. Sue had great patience and understanding.
Thank you.

contact me with a SMS message saying working on behalf of UPS, after calling them to figure out what is going on, they show me an invoice from UPS that is not for me, not the same company name nor my name. they are not going to clarify my question on the invoice only ask me to pay. a so call debt collection company but mixed up who they are collecting debt from, what a joke.