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****AVOID****
Disappointingly, I have just received a parking fine from NCP for the unapproved use of my vehicle in the drop off area of Gatwick airport one day into my holiday in Scotland when I wrongly assumed that the vehicle would be held within secure parking. The parking was booked as 'Meet & Greet' through www.compareparkingdeals [.co.uk], a website seemingly owned by TRAVEL EXTRA DEALS LTD (Company number 11064116).

There appears to have been more meeting and greeting using my vehicle than I anticipated would occur!

They get one star as my car was there in one piece. Lucky it was there because the man who dropped it off at Terminal 5 was not with the car when we got there. We couldn’t contact them to start with, and then i released the car was open. The person who dropped it off left the key on top of the tyre! The wheel arch is quite high off the tyre so it was clearly visible too. When we finally got hold of them he said he was was diabetic and had to shoot off. He also left rubbish in the car. It’s not the most expensive car in the world, but about 40K. I know there was little chance of it being nicked, but I’ve never experienced a company like this. When my wife called and complained they shut her down rudely on the phone, almost shouting at her. She said we had to pay more money to leave than they had told us we would have to. Worst company i have ever come across. DO NOT USE THIS COMPANY. PAY A LITTLE EXTRA IF YOU MUST, BUT YOU WILL HAVE PIECE OF MIND. ALSO DURING THE PANDEMIC (REGARDLESS OF HOW YOU FEEL ABOUT IT) I WOULD BE EXTREMELY AMAZED IF THESE PEOPLE WERE ISOLATING WHEN THEY WERE SUPPOSED TO, AND THEN GETTING INTO CUSTOMERS CARS ALL DAY EVERY DAY. THE MAN WHO DROPPED OFF MY CAR LEFT BEHIND MEDICATION FOR SORE THROATS AND COUGHS!

WORST PARKING COMPANY EVER.

We called when we had arrived to drop our car off - the service on the email promised a drop off and that we could take a shuttle bus to our terminal. On arrival the people of the company who appeared to be young boys in no uniform said due to covid there will be no shuttle bus hence we will have to drop our car off at the terminal and someone will be there to collect the car from us. We found this weird but were rushing for our flight hence followed these instructions.

When we got back we called to say we have arrived. They took 1 hour and 30 minutes to get to us and everytime we called to ask where they were they would say ‘’10 minutes away.’’

Nevertheless, the guy who arrived gave us the keys. I went to question why it took so long and his english was none existent. He then hurried off before we could even put our suitcases into the car. When we opened the car all we could smell were cigarettes! There were half eaten bits of food like chips in the car and a water bottle in the front seat which we did not leave! the passenger seat was also put all the way back! We then checked the car and there was a huge dent on the passenger side!

We rang the number of the car where the man on the phone laughed and said that was not done by our company and said to email his complaints line or ring the complaints number. At this point we found things strange as we realised the complaints number and the number of our driver on the email were the same!!!!!

Anywho, we still rang the complaints line on which the SAME man spoke on the phone and told us they will investigate the situation after we send proof. At that point i took pictures and i sent the email. We then sat in the car and our fuel was on reserve (we had made sure it was fully fuelled before we arrived as we knew we would be tired on the way back).

At this point we rang the number again at which he said he could not deal with this as this was a call centre who sends drivers out - (we could here he was driving following a navigation in the background). He then cut us off. We called again and told him we have emailed but still wanted to speak to someone in this call centre like a manager or higher authority. He then began to speak in a very aggressive tone and explained that he had seen my email and that he did not do the damage and does not need to explain himself and that we should be happy we got our car back!!!!

We called again to realise our number was blocked!!!

I refuse to believe it is a legitimate company as the employees are all young men who barley know english! Have no uniform or identification and nor do they know how to deal with customers. I then went on to examine the website and email and realised there are spelling mistakes and english grammar mistakes on the email and many many bad reviews!

I feel stupid for not realising all these clues!!!!!!! I wish i listened to my gutt in the first place.

Save yourself money and time and dont even bother to book with this company!

The booking and parking procedure looks legitimate because - They are clever to have a legitimate company to use to manage their bookings however after the booking procedure the fine print says that the customer should then deal with the company only - in this case an absolutely atrocious company!!!!

On our arrival at the airport we had to wait 30 mins for someone to meet us. When I asked them why they took so long they shrugged their shoulders and laughed.On our return to the UK we called the number as we cleared customs and waited half an hour and still no one arrived!I called again and they told us that our car battery was flat.  I questioned this as we only left our car for 6 days and we have left it longer than that before with no problems.I asked them to pick us up and take us to our car so we could call the AA.  We had to walk out to a busy road so they did not have to pay the £10 car park fee. We stood at the roadside freezing cold for another half an hour. A man arrived in another customers car as he did not know how to open the doors or boot to let us in.On arrival at the site which was pitch black(midnight), we were tired, cold and losing patience. I could not believe a meet and greet service are not in possession of jump leads! As we were deciding what to do and me getting very upset, they finally found some jump leads and after another half an hour, got our car started.The drivers window was halfway down and when I questioned this, they said they have to store all the cars with the window half down but could not explain why. The inside windows in the car were full of condensation, the car was cold and damp and there are water marks/steaks down the inside of the driver’s door.When I entered the car, the passenger seat was reclined into a flat position and there were 3 cigarette lighter/phone chargers in the car that were not ours. When I told them they were not mine, one of them said “Oh the crafty sods have been laying in your car charging their phones up, that is why your battery was flat. By this time I was fuming but had a headache and needed the toilet so I did not have the energy to argue and needed to get home.At the weekend, the car would not start again. Luckily one of my neighbours is a mechanic and was able to bring a battery tester home from work. He has checked the battery tonight and said it is completely dead and we need a new one.
We had to buy a new battery and have it fitted which cost £170.
They refuse to refund me and keep advising I contact Enigma parking direct who they were the agent for. However, they have no phone number for Enigma, only an email address and they do not reply. So I am out of pocket and will be giving the worst reviews every where possible so they lose money just like I have!

 I am so disgusted by the service we have received and cannot believe you can run a legit business

Impressed with the helpful service and understanding of the pandemic situation with the regards of the cancelation of our holiday. Money refunded promptly and I will not to hesitate to use this service again.

I believe my review concerns a sister company, we compare airport parking.
It basically confirms others fears and experiences. An absolutely awful encounter. Took an age for anyone to pick up our phone calls then waited in the car park for an hour which incurred further fees. Was told this would be taken care of on our return by the driver and he explained they would pay our £5 airport release fee.
Upon return, yet again waited for 50 minutes. Called the number and was told that the previous driver told us bull s*it before I was then hung up on. I was astounded as a customer to hear such language from a company.
Drivers were not in uniform and the second did not speak any English. Any! We then found our in car charging cable and 12v attachment had been stolen.
Please do avoid as this "hosting' company have washed their hands saying they only host parking companies. They rejected the idea they have a responsibility to provide accurate information.
The car parking company fyi is called one world super saver. Don't bother. Walk away.

I wish I had read the reviews before using this service, dropped the car off at terminal three Heathrow and the pickup driver was late. On arrival we called to say we had got our bags and they told us it would be 20 minutes for the car to be delivered, after many calls and standing in the rain for over an hour the car turned up with the driver holding a fresh coffee and finding it very funny when I pointed out he was late, he said his boss would bash him if I put in a bad review. After leaving the airport we had a call to say the driver had left his key in the car and they wanted us to take it back, I said that we were on the motorway and I will drop it off at a garage as they had messed us about so much, they turned up as we were sitting in traffic to get on the M25 , They were very abusive and it was as if they were going to ram the car if we did not stop,they took the key shouting abuse and swearing, I called the boss and asked him if this was the way he ran his business and he said what do you want you got the car back.

Awful service. Had to wait an hour to get my car back even though they kept saying its 5 mins away. Would never use again or recommend. The manager just laughed at me and didn't take customer service seriously

Enigma at Heathrow is the worst airport parking ever, absolutely con men. Late to pick my car, made me miss flight then when I arranged another flight refused to honour my original booking, wanted to charge me again. Took over an hour to return my car whilst saying it will be 13 minutes, excuse after excuse then stopped taking my calls.

I booked for meet and greet at 10am 06/12/2021 from terminal 5 LHR. I called 40 minutes before like advised but the mobile number provided kept going to voicemail. I appreciate not everything goes to plan but I feel like I’m being fobbed off by the driver on the phone saying “I’ll be 10 minutes”. We have a plane to catch and this level of service is just not acceptable.

I will never use your services again!

It's absolutely rubbish and nonsense for paying for parking it should be free simply is that because in the UK we all pay most expensive car insurance road tax mot so why pay pay pay extra when u shouldn't.....

Please never use these liars. They are absolutely dreadful.
Returned a dented car and then denied all knowledge despite clear before and after photos.

Avoid these cowboys at all costs. Had to rate it 1 star, but they do not deserve that.

Picked up my car from Gatwick north terminal on Saturday night. They handed it over all unlocked so I put my suitcase in the boot & drove home.

It was only when I got home, took out my suitcase & tried to lock my car that I realised they've totally destroyed my key fob - doesn't lock/unlock or open the boot. Had to order a new key - £265 because of these cowboys. I emailed them immediately I got indoors, heard nothing (they responded perfectly fine when I placed the order in October so I know their email address is monitiored), ignored my email on Sunday & final follow up on Monday. It was only on Monday afternoon when I called & eventually got through that I was able to speak to someone. They claimed not to have received my emails (a lie) then miraculously found it. Offered me a refund for parking £44 which comes nowhere near the £260 key replacement, but they have still not refunded. They are crooks liars con artist cowboys. AVOID!!!!

Used this company in March this year for meet and greet service. I was told to ring them upon arrivals which I did. I was advised to make my way out as the car would be with us in 30 mins. Had to wait in the cold for nearly 2hrs . Car arrived in a very terrible state, like it's been used to transport goods with mud all over the seats and the carpet; the boot ransacked. They left hurriedly, offering no explanation. Rang them and sent them the pictures but no reply or any apologies.
I would never use them again

Avoid like a bad dose of Covid , allegedly company recommended was Air Park Up Meet & Greet Heathrow. It was Airside Parking.com . Lied to on drop off , despite phoning 45 mins prior to arrival , 30 minute late to meet on level 4 T5 .
Despite phoning on landing & upon luggage pick up 45 minute late . Driver said I was advised meet in short term parking . Bloody lies , I was advised to be at drop off point. Presumably all the same organisation , sounds like a two man band at best

DO NOT USE THIS COMPANY!!!
This company are an absolute disgrace, I am appalled with the service. They were 2 and a half hours late with bringing our car back, it got to a point where we had to threaten calling the police. Call after call we were told they were on their way. Can’t seem to get through to the number now, presume we’ve been blocked. I’ve emailed a complaint and asked for a refund with no response. AVOID AT ALL COSTS!!!

Never use - poor Heathrow parking location (in Slough), poor signage, outdoor parking, 1 hour for return pick up. Not at all worth the bother.

Almost laughable lack of service. They were 40 mins late at drop off and over an hour late at pick up. And I'm not sure how far they'd come from but fuel was seriously down. I asked the dispatcher when the car was going to arrive and he eventually told me to f$@k off. Avoid like the plague.

they have hidden charges, when I found it, I asked for a refund but they never refunded me.
They are scam, avoid at all cost

Absolutely disgusting!!! Have been waiting for over an hour for our car! We have our 82 year old mum with us! All this I will speak to the driver every time we have called (4). Will NEVER EVER book with this incompetent company!!
AVOID AT ALL COST!!