Compare Parking Deals Anmeldelser 

Used this website to arrange my meet and greet at Heathrow airport with fast parking. On my return from a long haul flight I had to wait over an hour for my car to arrive in the car park 😡😡. Telephone communication was very poor. I would never use this company again.

PSYCHOPATHS.

Waited 4+ hours to get my car back. I got to the point where i said look just keep the car and ill let the police deal with it after screaming on the phone from countless calls and messages. These guys are mental. They are operating a scam. DO NOT BOOK !!!

I’ve been waiting for more than 4 hours for my car to be dropped back of at the airport. I was one out of about 15 people waiting in the cold car park. Some cars have been taken to places that have been locked up and could t be accessed until the next day, other cars have been left in the car park from the beginning with the keys on the wheel - highly unprofessional! Even the Police was involved. IMPORTANT when booking car parking in Gatwick, go on the official Gatwick airport website and choose a car service from there!!!

DO NOT USE THIS COMPANY!
I wish I could give zero stars
They recommended skylink parking at LGW
Don’t answer phone for drop or arrival
Made us wait 2 hours
Hung up on the phone. So rude
Horrible experience & was terrified we v wouldn’t even see our car again.
Didn’t even then inform us our car had been dropped in car park. Had been there an hour. Extra parking charge incurred. AND KEY LEFT ON WHEEL!!! Leaving us totally uninsured.
Avoid them at all costs.

Enigma parking Heathrow

Upon arriving at the given postcode I was told to go go to terminal 3 drop of point where a random person came to pick my car up. He had no iD and did not seem professional at all. I was hesitant to give a stranger my car but had no choice because I had to catch a flight.

I also had to pay the £5 charge.

When arriving back into London I emailed the number which was given (07759579014 ) informing them of my arrival time and flight number. I then messaged them again using the Virgin Atlantic WiFi in the airplane stating that I will be landing at 8.20pm.

We landed and came outside terminal 3 drop off point. Called the company number at 9pm and was told the car will be delivered in 45 minutes to an hour. This was very unexpected because I had given them enough notice. The person who picked the phone up was incredibly rude and slammed the phone down me. I rang back and again he was rude abrupt and did not have any empathy or apology for the way he spoke to me.

At 10pm I called back the same number and a different person with the same accent picked up he was making excuses for why my car had not been delivered to me. He then also put the phone down on me.

I called back 30 times and kept being cut off and put to voicemail.

Eventually at 10.45 my car arrived. I was waiting for nearly 2 hours with children. The guy refused to explain himself slammed the keys on top of the car and walked off swearing.

When I sat into the car it smelt of smoke had a few water bottles cigarette Ash everywhere with food crumbs. I gave it to them fully valeted. I switched the car on and it stated 11% fuel when I had left the car with 3/4 of the car full of fuel so I could get home without filling up. When I looked at the millage the car had traveled an extra 100miles as I took pictures of the mileage before I left the car with this company.

At the petrol station I noticed damage on the passenger side front alloy.

I am in disbelief with the service I have received. My car was driven without my permission probably by uninsured drivers and no doubt I will be getting penalty charges because it was probably parked somewhere illegally.

I will be complaining to trading standards and HMRC about your website as everyone is fraudulent and incredibly rude.

AFter I booked I received a 'booking cancelled' email which was very confusing. I replied asking what was going on and someone called me and said don't worry we haven't cancelled your booking, just changed it.

I then got a 'booking amended' email so thought all was fine.

But a few days later I got another 'booking cancelled' email. I really didn't know if this was an error, or due to the amendment, or if it really was cancelled. I presumed everything was OK since the person on the phone told me it wasn't cancelled.

A week before my trip I thought I'd better check so I emailed them again and they said my booking was cancelled. I have no idea why and it's a good job I checked as I was about to turn up to the airport and wouldn't have had any parking.

As stated by others the price isn’t the price, I had to pay both of the short term parking tickets, so an extra £10.60.
This is in the fine print of the confirmation email.
So it was still cheaper than the proper meet and greet but, I had to wait 30 minutes when I arrived back, could have been on a bus and at a long stay car park in that time.
Cowboys yes, cheap yes, just be aware of the extra changes, that is deceitful.

Awful company, made us wait 45 minutes instead of 30 minutes in the cod because they couldn’t find our keys. And added parking fee on top of cost to park - avoid!!!!!

PLEASE DO NOT USE THIS FIRM!!!
The drive refused to give me any kind of paperwork to confirm that I handed my car keys over. When i asked for paperwork he got aggressive and said they dont give you paper confirmation. BEWARE!!!

DO NOT USE WE PARK - appalling service. Unable to give no stars as a rating hence the single star.
I booked a week's parking at Heathrow via the "We Compare Airport Parking" website. I chose We Park as it was one of the recommended providers on the web site.
As directed, I called the nominated phone number several times en route to the airport - all went to voicemail and were not returned. On arrival at Heathrow there was no We Park representative there. I made several more increasingly desperate calls to the number - again all went to voicemail.
Waited for 30 minutes and still no sign of a We Park representative. As the departure time was approaching, I was forced to book with another provider at Heathrow - paying a higher "same day" rate.
We Park's customer service is non existent - when I got to speak to somebody I was merely referred back to the booking agent.
I have finally obtained a refund through We Compare but it has been a drawn out experience.
Why on earth were my calls on the day not picked up or returned? You just do not need this grief at the beginning of a holiday.

I made a booking but had to cancel and I spoke to Sam via online chat. The cancellation was straight forward and refunded easily. No problems. Great service

I booked airport parking through this terrible firm using the site wecompareairportparking.co.uk. I booked through the firm trading as We Park, but I suspect they are all scam companies run by the same outfit.

On the way to the airport we couldn't get hold of them through the number they provided. When we eventually did the rude person on the end of the phone told us the driver was always "two minutes away". He was more than half an hour late.

I then had to pay the ticket for the driver to exit the car park. It's only explained customers will have to do this once you have confirmed and paid for your booking, I have screenshots to show that there's no mention of this before you pay.

It gets better...

Our flight was delayed on the way home and I rang to inform the parking company of this. I said I would text through my details and our ETA as soon as I knew. There was no mention of extra payment.

On return to LHR as soon as I turned my phone on they were ringing me to see where I was - they were easy to get hold of at this point...

I was then told I'd need to pay an extra £20; the contract quotes an extra fee of £15 per day from 00:01, this was just after 9pm and we were due to get in at between 5.30pm and 6pm.

They kept chasing me on the phone and kept telling me I'd need to pay an extra £20 - cash. When I said that I wouldn't be doing that the person on the phone told me he would recall the driver and would not let me have my car until. I paid £20 by bank trasnfer.

At this point I said I had cash and would pay to at least get my car to the airport - a different pick-up location to where they stipulated in their terms. Level 5 drop-off, not Leve 4, row B as per all other off airport parking.

Fortunately, at this point a police car rolled into the drop-off area at T2, so I went and spoke to the officers to inform them of the situation.

My car arrived and parked up. My party went to meet the driver and the police car pulled in behind my car. The driver requested payment, I said no due to there being no contractual term to demand this, and after a short back and forth the driver then walked off, telling me the keys to my (running) car were inside.

They weren't.

I chased after him and was understandably quite annoyed by this point. The police officer then got out of his car and came to investigate once he realised the driver had walked away with the keys.

He said it was a mistake - a story I'm sure he's told plenty of times.

I outlined to the officer the situation and that I had nothing to pay and the driver had no right to withhold the keys to my car. The officer then spoke on the phone to the operator who wouldn't listen - at which point the driver was backpedalling and becoming less confrontational, claiming it was all an innocent mistake.

If this had been my partner on her own, what would she have done?

They were trying to extort money from us. Extortion. A serious offence. It's a good job the police were there.

The result is, this company is terrible. Avoid at all costs. Terrible service and illegal and immoral practices. I wouldn't even give them 1/5 but Trust Pilot needs a rating to write a review. Terrible.

We booked under the alternative name First Park. We arrived at the location that they asked us via email to drop the car off at. We were then informed they would pick it up from Gatwick. After waiting in the drop off for an hour and a half a strange man who spoke very little English appeared and collected the car.

The driver then drove the car to a Hilton Hotel nearby and parked it up. We know this because my wifes car has a camera that records everything.

Upon return from our trip we called them and they advised us that it would be an hour. An hour and a half passed and no sign.

We called again and they advised it would be ten minutes. It didnt turn up. My wife called them and they told us it had broken down, the battery has gone. This came as a massive surprise to us as we recently bought a new battery for it.

We then asked for the address where the car was parked so we could recover it with the AA. They refused to tell us. So we therefore were left with no option but to call the police.

However I did some digging and found the home address and the details of the man who runs the company from Companies House.

He became a lot more helpful and amazingly the car started and twenty minutes later we had the car back.

Our tale would end there but we have video footage from the camera (which works off its own batteries and only activates when the door opens)

In the three hours they were having 'issues' no one had touched the car or been anywhere near it. When returning the car the driver hit 50 in a 30 zone on the other side of the road!

So we are handing over the footage and the details to the police along with a screenshot of the drivers face...

Happy New Year

I wish I had seen the Reviews before booking with this Enigma Parking Heathrow.
They arrived 45 mts late after agreeing for a specific Meet & Greet time.
On return I got a Parking Notice few days later for an unpaid Parking Fine showing my car going to another terminal on the same day 45 mts after I had handed it over for Safe Parking.
They have not responded to my Complaint.
Looking at the number of Complaints against this Parking Company I think Ezybook who continue to make the bookings on their behalf are equally irresponsible and should be held accountable inspite of very conveniently stating that they have nothing to do with it apart from just being 'Booking Agents'- that's not good enough- it breaks trading standards!

They took my money and never turned up to collect my car. I tried calling numerous times and when I did get through, they were very rude and put the phone down on me. Please do NOT waste your money on these scammers, you will be bitterly disappointed

Literally THE worst meet and greet ever. An hour late to collect the car and nearly 2 hours late dropping back. They are rude and deceitful. Do not use under any circumstances

AVOID!!!!!!Enigma parking (we booked through compare parking and chose what we thought was Super Saver parking, but it turns out they use a third party company Enigma) is a total scam. They ask you to call 30 minutes prior til arriving, but don't pick up. When we finally got hold of them we were almost there already and had to wait 45 minutes for the driver to arrive. Coming back our flight got cancelled, so we had to rebook. We called the day before to notify them that we would arrive earlier than expected and was told to send all details via text. Which we did. When we arrived at Stansted we called immediately after we land but they (again!!) did not pick up the phone. When they finally did we were already waiting in the pickup area and the guy who answered said it was scheduled for the day before (which btw was NEVER the case, we rebooked a flight for the same day as we initially booked just a few hours earlier) and that we had to pay I fine for not showing up. After 25 phone calls, it turns out that the text we were told to send never went through because they actually don't have a phone that can receive texts. We had to wait for an hour to get the car, and they finally asked us to go upstair to the 5th floor departure area where they finally met us. Now we´ve received a 80 pound fine for misuse og drop off area. What a mess! DO NOT USE THEM!

I booked parking with Ezybook for one night at Heathrow. They act as a 'booking agent' but doesnt state this on their website and they then allocate the job to a 3rd party company, for us this was Enigma Parking. Dropping off was fairly straight forward but on return was a nightmare. I called the number that we were told to whilst we were sat on the runway tarmac at 6.10pm to say we had landed and would be 20 minutes as it was an internal flight with no luggage or passport control. I called the company a further 19 times between then and 7.20pm as my car did not arrive. Eventually i called Ezybook direct and they too tried without fail to get hold of the driver or company and suggested that i contact the police as they said my car maybe of been stolen !!!!!!!!!
I was frantic, eventually my car turned up at 7.40pm, 1 hours and 30 minutes after i had first called, it had done 48 miles as i had taken a photo of the odometer when i left it, so they had clearly been using it to go back and fourth to the airport or for their own use.

I am still waiting for a refund from Ezybook as i paid them directly they are liable to refund me.

Dont ever use them steer clear!!!!

Collected car to find damage. I was told by compareparkingdeals (CPD) to report to the provider (one stop parking) as they are merely the broker. However, all the email addresses and contact numbers provided by CPD and the website for one stop parking are not active - emails are undeliverable and telephone numbers do not ring when called.

Avoid CPD as they have been unhelpful and use unprofessional parking companies.

ENIGMA PARKING avoid at all costs.

Very rude operatives: we called 30 minutes before arrival. It was early morning so it went to voicemail. We then had to wait 45 minutes for the driver to arrive, and we were accused of not calling ahead of time. We also had to pay £15 parking charge ( still no idea why).

Return collection - driver narrowly missed another driver in front of us. His parking was dangerous. There was a bottle of whisky left on my driver seat! ( he came back to collect, obviously).

And to top it all, I have now received £50 parking fine. I asked the driver if I needed to pay drop of charge, he assured me it was all covered.

Heathrow Airports should not be allowing this scam company into their car parks.