Claires Anmeldelser 

I visited your Parc Trostre Store last week hoping to have a multilobe piercing. Upon entering the store to ask a few questions I was met with a rather unhelpful, irritated and rude assistant. Her attitude was awful and answers to my questions were huffed and puffed. I immediately knew this person wasn't going to be doing my piercings and I left the store pretty promptly to the assistants delight I am sure.
A few days later i was still really hoping to have my piercings, and shopping in the area. I thought I'd look to see if this assistant was there or not. I looked into the shop to see a lovely smiley lady who I thought looked kind. So I entered the store hoping for a more positive experience.
The miserable assistant was there, however this other lady was so nice I wasn't bothered. As soon as the miserable assistant saw me she stepped aside to let the other lady deal with me. I asked if it was possible to have a multilobe piercing, about healing, pricing etc... All questions answered in such depth and with genuine helpfulness.
After a chat at the til, I asked if we could proceed. The lady who was to do my piercings was wished 'Good luck with that' from her miserable colleague. She may have been thinking it, but certainly didn't need to say it. Especially not for me to hear.
Evie was knowledgeable, patient and to be honest a perfectionist. She dotted my lobes and ensured I was happy, she talked me through the procedure and her hygiene standards were impeccable.
I had 3 piercings on each ear lobe. We took our time, didn't feel rushed and even had a chit chat. The 6th piercing i had the back failed, Evie remained calm even when i didnt. I felt a bit panicked and took a moment. Again, this was not a problem. I was offered a lolly and to take my time. Evie was truly wonderful. So good, my husband decided then and there to have his nose pierced. This was no problem for Evie and she did fabulous job.
Today we spent £228 in your store. £228 which a few days earlier i was going to spend elsewhere. Thankfully Evie was there today and made the whole experience fantastic. My husband and I are both delighted with our piercings.
Hopefully going forward the attitude, service and professionalism can be more uniform across the team within the store. Thank you Evie, you are a super star 🌟

I don't normally leave reviews however my daughters and I had a terrible experience in Claires accessories in Whiteley. Visited the store in the hope of having both girls ears pierced! The sales assistant was incredibly rude from the outset. His manner and tone was hostile and with every query we asked he was clearly irratated. I have never experienced such poor customer service and would expect a store aimed at children would have more friendly and helpful staff. Needless to say we did not proceed with the ear piercings and will not be visiting this store again!

Je mets une etoile car je ne peux pas mettre 0
Depuis le 11 avril j attends ma cde. J envoie des mails et on me mène en bateau. Ne commandez jamais sur ce site

Very expensive even with the buy 3 get 3 free. A simple headband costs £6 so I don’t see the point. Customer gains nothing.

Extortionate place to buy from, recently bought some simple hair ties, and was charged £9 for just 3 packs at £4.50 a pack and only getting like 12 it's a bit of a joke and rip off giving you can buy the exact same ones for like £1/ £1.50, £2.50 at the very most everywhere else and you get more for your money on the £2.50 ones, I was very shocked at the till how much I was paying and due to that I won't be a returning customer when over charging like that for such a simple item that's cheaper everywhere else, they wasn't anything special either in fact they was rather small and tight to use to put my hair up with. They ended up being useless to me being so small and not all that strachey.

Store signs very misleading, advertising EVERYTHING 3 for 2, went to pay and turns out NOT everything is 3 for 2, plus an upset daughter. Will steer well clear in future!

Évidemment, j'aurais dû lire les commentaires avant de commander... commande expédiée d'après eux mais rien après 15 jours. Suivi du colis impossible (message d'erreur) et aucune réponse du SAV. On ne m'a pas encore demandé les frais de douane (non mentionné au moment de la commande évidemment) mais j'imagine que ça ne va pas tarder. A fuir !!! Je ne mettrai plus les pieds non plus dans une de leurs boutiques.

Ordered 4 soft toys and they were shoved into a box too small for them. Parcel arrived with the tape stuck to the fur of one of the toys, pulling some of it out. Could’ve been avoided if the correct box size was used. Not happy.

Boutique en ligne à fuir
Grosse déception une commande de plus de 50 euros pendant les soldes colis arrivés surprise frais de douane supérieure à 75 euros je n’étais même informé, alors colis non réceptionné retourné automatiquement sauf que le service client inexistant pas de remboursement ni repense au mail.alors je déconseille fortement. Aucun respect envers les clients.

Misleading and unacceptable service – Avoid Claire's!

I am deeply disappointed with my experience with Claire's. I ordered items from their EU website, but despite this, the items were shipped from the UK, resulting in high import duty fees that I was never informed about beforehand.

This is not just poor practice – it is misleading customers. Claire's claims to offer an EU website, yet they deliberately hide the fact that the goods are actually shipped from a non-EU country. This means that, as a customer, you're hit with unexpected costs that could have been avoided if they had simply been transparent about the shipping process from the start.

Being faced with import duties without any prior warning is unacceptable, and it creates an extremely frustrating shopping experience. I feel cheated and misled, and this is simply not okay. Claire's should be far more transparent about where their products are coming from, especially when they claim to have an EU store.

I strongly advise against shopping with Claire's if you're in the EU. Their lack of information and their misleading practices make them completely untrustworthy.
By the way I placed my order March 25th, still haven't received anything, since it's lost in transit.

Really poorly quality and was refused a refund.
Avoid at all costs and purchase from other retailers.

Hairband, bought as gift fortunately it broke before given as massive concern around safety. Gift was for 3 year old, small fixed hearts that could of been swallowed and possibly caused choking, fell off I returned hairband to store with tag on but cash refund refused as no receipt even though I could prove purchase via card transaction. WHY would I want money on gift card as have no confidence in safety of goods will not be buying from Claires again AND most importantly all these hairbands should be recalled no age suitability info. given . Only gave one star as no option for Zero stars absoloutely horrified at what could of happened

I went to order from Claire's Jewelry, then noticed the same advertisement and the company was called Fabio Jewelry, same items exactly and same story about her history. Today I see another ad and the company is called FZ Jewelry, same story, same items. All are closing and giving up to 80% off. I'm glad I didn't order and saw the other ads. Something is not quite right when they all have the same exact items,and the history story is 100% the same. Scam from the looks of it, and blatant!

Vous voulez percuter les oreilles de vos enfants ??? Fuyez…
Les boucles d’oreilles avec lesquels les piercing sont fait ne sont pas adaptés. Résultat ma fille de 8 ans vient de finir aux urgences avec les boucles d’oreille complètement absorbées par son lobe!!!

Would give zero stars if I could, earring quality is appalling

Je me suis fais percer deux cartilages pour un prix très raisonnable. Les vendeurs sont au top.

Be warned - don’t believe the sales!!!

Claire’s accessories Lakeside over charge and then do not provide receipts due to ‘technical issues’. You try speak to a manager however he is unable to help. He can’t print in store because their system occasionally disconnects from internet. I’ve emailed head office THREE times - and still no reply after TWO WEEKS!!

Go in store and they also can’t help.

It’s only £10, but this is about principle and our legal rights. If you have a young daughter you know how quickly costs rack up. I don’t usually check, but did this time and am now concerned this is not the first time!!!

BEWARE!!!!! Thieving.Corrupt and full of excuses but no answers!!!!

I always go to Claire’s to get ear pericings and this time the lady was being really rude and refused to do it even with my mum present, I reckon they were just too lazy to do it or didn’t have the proper training

Always in stock online, never actually in stock and they still take your money. This has happened to me twice now so will never order again. I had a voucher and I thought the offer 10 for £10 was a good one so I ordered 10 things, with my voucher it worked out at £5 plus 3.99 delivery- great. The parcel turned up today with 3 items which I only ordered to make up the order, no notification or anything and I have been charged for these items and the 3.99 delivery, no voucher deducted. They have no idea about stock levels or customer service and you can't easily contact them- avoid, I know I will now!

Claires recently had an online sale 5 for £10 offer and i ordered 15 items calculating to £30. İ placed the order on monday 17 march and the next day i got an email to say my order was cancelled. İ went on the website and realised the reason why they cancelled my order was because it worked out very cheap with the 5 for £10 offer and now all the items have been individually prices down. İn the email i recieved, the reason for cancellation was due to all the items Being out of stock whereas i can clearly see on there website all the items are available for delivery. This is a very huge disappointment which will mark the end for my future shopping at claires. İf you are not going to be able to continue with a sale why put it up on the first place.

The horrible part is i already told my 8 year old about the delivery and she was looking so forward to her items, what do i tell her now?

Just to make a little more profit you have no right to fool around with people.