Easy to order items. Good website to browse. Very good value and choice. New customer discount appreciated on my order. Updates on delivery service etc. received. Unfortunately not all of my items I h... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had mislaid a part from my grandchild's moses basket stand. I emailed Clair de Lune customer services to see if I could purchase one from them. I had a very quick response from them to say they... Se mere
Virksomheden har svaret
Delivery takes a long time and you have to chase the company for updates. Some items are not eligible for a refund, but they don’t tell u that before purchase.
Virksomheden har svaret
Our moses basket was missing the fixtures to assemble the hood. Unfortunately we realised this months after we ordered the item with our baby due within weeks. Robyn from customer services was great a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.
Kontaktoplysninger
Shentonfield Road, M22 4RW, Wythenshawe, Greater Manchester, Storbritannien
- sales@clair-de-lune.co.uk
- www.clair-de-lune.co.uk
4,5
Fremragende
632 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They did not have my blankets in stock…
They did not have my blankets in stock so they gave me two other blankets that were a little more expensive for no more expense. Thank you and also thank you to Robyn.
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello LD,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great Support When I Ordered the Wrong Size Mattress
I accidentally ordered the wrong size mattress (completely my fault), but Robyn from the customer service team was fantastic. She was friendly, responsive, and made it really easy to arrange the return for a refund. Great customer service and a great experience overall.
13. august 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Theo,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Avoid this company!
Avoid this company! Ordered a Moses basket cover only to be sent the wrong item! Not only did they send me the wrong item but the cover had marks all over it too. I don’t want the hassle of sending it back as I’ve read other customers reviews who said they never receive their refunds. Will not be using this company again. Terrible!
4. august 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Stephanie,
Thank you for your feedback, and we're very sorry to hear about your experience. We would like to get this rectified for you, please could you contact us on customerservices@clair-de-lune.co.uk and we can arrange for the correct item to be sent out for you.
Kind regards
Clair de Lune Customer Service Team
Excellent customer service and very…
Excellent customer service and very competitive prices .
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Quick response and very helpful with a…
Quick response and very helpful with a mix up in my order
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Order still missing
Hello, when will my Order WEB144934 be delivered?? Placed on 25th July and it said 1-3 working days for delivery, no one is answering my emails!! What's the status of my order please??
25. juli 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello, thank you for providing your WEB order number. The pre-order item on your order for the 7th August is now complete and the dispatch team are currently working on your order and will have this shipped out shortly. You will receive an email with the tracking details on shortly.
Kind regards
Clair de Lune Customer Service Team
This is the worst company to deal with.
This is the worst company to deal with.
I have bought 2 items from them at different times. Both times the item came faulty, and by fault I mean broken. Wrong screws provided. And overall the customer service was horrendous. They respond when they feel like it and will try to draw out the time left on the return policy so they can avoid refunds.
Avoid avoid avoid.
I'm still waiting to return the item and get a refund. I sent them a request a week ago.
*UPDATE*
After sending another email telling them I was planning on escalating this issue they replied and provided a refund.
25. juli 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Mohammed,
Thank you for your feedback, and we're very sorry to hear about your experience. We can assure you that we do our best to get back to customers within 48 hours. A Full replacement stand was offered on the 28th July to replace the faulty stand, however this was rejected on the 28th July as another one was purchased. We then advised on the 30th that we had passed your refund request over to Tesco who would issue the refund as this is where your item was purchased from.
We hope that you received your refund from Tesco.
Kind regards
Clair de Lune Customer Service Team
Excellent customer service
Excellent customer service after contacting them for a replacement part on one of their products
21. juli 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Brilliant company that offers great…
Brilliant company that offers great customer service!
Would recommend their products!
17. juli 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Robyn has been fantastic
Robyn has been fantastic, sorted my problem out straight away
16. juli 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hey Rachael!
Thank you so much for taking the time to leave us a lovely review, we'll make sure this feedback gets passed onto Robyn!
Kind regards
Clair de Lune Customer Service Team
Cotton Blankets
We bought blue cotton blankets which are very good quality and soft. The blankets arrived within 3 days and had really good communication. Highly recommend.
3. juli 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hey Thomas!
We're so pleased to hear you love your blankets! Thanks so much for leaving a review! :)
Kindest,
Clair de Lune Customer Services Team
Besvarelse fra Clair de Lune
Hey Rachel!
Thanks for your feedback, that's great to hear! :)
Kindest
Clair de Lune Customer Services Team
Quick response to email and an…
Quick response to email and an acceptable resolution completed.
8. juli 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hey Janet,
Thanks so much for your lovely review!
Kindest
Clair de Lune Customer Services Team
Besvarelse fra Clair de Lune
Hey Jillian,
Thanks so much for your lovely review - that means a lot :)
Kindest
Clair de Lune Customer Services Team
I couldn’t find the screws to my Moses…
I couldn’t find the screws to my Moses basket stand and when I contacted customer service they immediately sent me out a new pack! Really helpful and quick.
25. juni 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Ellie,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Very helpful team
Very helpful team, quick replies to emails whenever I needed to get in touch with them. My order was late but only due to an item I'd ordered.
30. juni 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Kelsey,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
I received my order on time
I received my order on time. I am satisfied with the packaging, shipment and the quality of the product.
18. juni 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
ITEM NOT AS DESCRIBED!!!!!
Ordered the Organic Noah Pod Moses Basket With Stand-White through argos. The item arrived on time however, the item arrived without the stand despite the description which CLEARLY stated as 'Basket With Stand-White' (I took a screenshot copy in case I need to escalate this matter to the consumers right board). I have been chasing this for almost a week as I wanted a replacement however, I can't deal with the stress of a replacement as Argos have requested for a picture, and some other stressful details. Like..you guys delivered it, so you should have all the details you are requesting for!!!
I have now changed my mind from replacing the item. I WILL BE RETURNING THE ITEM FOR A FULL REFUND!!!
16. juni 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Charles,
Thank you for taking the time to leave us a review for the service that you have received from Argos.
I am sorry to hear that you were missing items from your order. So that we can make sure that you receive the correct item, we do ask for images of the items received along with an image of the packing slip and the yellow sent to you by sticker to identify who the mistake was made by so that we can get this rectified for you. We would rather that you were happy with your full order than have to send everything back.
Please feel free to contact us directly at customerservices@clair-de-lune.co.uk and we can get this sorted right away for you.
Kind regards
Clair de Lune Customer Service Team
Rebecca and Robyn were really helpful…
Rebecca and Robyn were really helpful and advise me in what I required.
The responses were very prompt and I will be exploring the website for some baby items.
Thank you again 😊
20. juni 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
First Time Using Clair-de-lune
This is the first time I have used Clair-de-lune to purchase baby items. I ordered the Waffle White Wicker Moses Basket. There was a delay in the order; however, it was promptly addressed when I inquired about delivery. The basket and bedding are beautiful. After we assembled the basket, we noticed a split in the wood on the right-hand side leg of the stand. However, I contacted the store, sent them pictures, and they were more than happy to resolve the matter by issuing a new stand for us. Again, there was no issue, and Robyn was more than happy to accommodate. Thanks again.
10. juni 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.