Clair de Lune Anmeldelser 

Amazing customer service!

I contacted customer service as I had a Moses basket from my first baby and I had lost the screws to re-assemble this, with my second baby arriving in a couple of weeks.
I heard back within 15 minutes and was told the parts would be sent out to me free of charge, I received these within 2 today! The staff were very helpful and proactive and made sure I could get this sorted for my second baby arriving! I am blown away with how quick this was sorted for me and the service I have received! Thank you!! X

We ordered the Oak Cot bed, which we are happy with so far. We also ordered the Cot Top Changer, which is clearly advertised to fit the Oak Cot Bed... unless you read the small print and you see the top changer fits 76cm cribs and not the 77cm that is the oak bed. 1cm difference too, what a joke.

The way the product is advertised misleads the customer to believe it fits all their cot beds, and until you assemble it, it is too late because they do not accept returns for items that are unused but have already been assembled.

What a terrible, unethical and misleading company. Of course I reached out to them because we want to return it, but they told us we can't even though their advertising is actively misleading on purpose to sell more because once you assemble it... you cannot return it.

Thankfully other things seem in good condition (SO FAR...), but we won't be returning customers and with many friends expecting their babies - we won't be recommending you either.

A lot better companies out there, and customer service at the end of the day is always the most important thing.

Amazing customer service, so prompt and helpful! Would definitely recommend, and the products are gorgeous and last!!

I ordered a beautiful moses basket with accessories but hadn't received notification it was dispatched. On the account it just said processing. After 1 week I emailed customer services to ask when I would receive my order. I had a quick reply apologising and saying it will be sorted ASAP. Within a couple of hours I had notification it had been dispatched.

Great customer service from start to finish helped with my enquiry quickly and kept me updated all the way, I would definitely use again as they are very customer focused, the moses basket was really good quality and at a great price.

Robyn from customer service was fantastic very polite and resolved my issue thank you

Delivery takes a long time and you have to chase the company for updates. Some items are not eligible for a refund, but they don’t tell u that before purchase.

I had mislaid a part from my grandchild's moses basket stand. I emailed Clair de Lune customer services to see if I could purchase one from them.
I had a very quick response from them to say they would pop what I needed in the post. It was with me within a couple of days. Such a great service, highly recommend the company - 10/10

It's so refreshing in this day and age to be able to contact someone about a problem and get it sorted so efficiently.

Easy to order items. Good website to browse. Very good value and choice. New customer discount appreciated on my order. Updates on delivery service etc. received. Unfortunately not all of my items I had ordered arrived however I emailed and explained this and within a few hours I was told that I would have replacement items sent out to me. Contact with Robyn who was really helpful and prompt in replying to me. Really pleased with outcome. Good customer service.

Responded promptly to my email regarding missing screws with my order. Robyn was incredibly helpful and sorted the issue within a couple of emails.

Customer service was helpful and keen to resolve my problem

Brilliant service very helpful thanks Robyn 👍

Fantastic customer service when I received an incorrect order it was handled promptly and with the upmost apologies, lovely products also.

Disliked that there was no internal covering on part of the order which was to be gifted but customer service was prompt and courteous and the issue resolved to my satisfaction.

I wrote on the off chance they could help with a spare part. The response was extremely quick, courteous and helpful. Could not have done more to help. Brilliant support.

They dealt with the problem straight away, quick reply
Many thanks

Years after buying my moses basket, the braces of the support snapped and I reached out to the Support team to seek a replacement, which they arranged immediately. Their service was so quick, generous and effortless. Highly recommend both for Product quality and service! Thank again.

Really happy with the customer service from Clair de Lune. I had a small issue while assembling my Moses basket stand and contacted customer service for help. They responded quickly, explained exactly what I needed to do, and even sent me a helpful video showing how to fix it. I followed their instructions and it worked perfectly!

They were also very kind and arranged for a replacement set of screws to be sent as one was missing from my package.

Thank you so much for your help and for making the whole experience so easy and reassuring. Excellent customer service — I would definitely recommend Clair de Lune! 😊

I contact customers as one the straps had broken on my stand. I wanted to find out how much it be for a replacement. The lady Rebecca was amazing and had sent them out free of charge me.

Super helpful and quick response.

Thank you

Very helpful and kind customer service, I made some errors during the online order process and they helped me rectify it pretty much immediately. Highly efficient (and warm) service.