Easy to order items. Good website to browse. Very good value and choice. New customer discount appreciated on my order. Updates on delivery service etc. received. Unfortunately not all of my items I h... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had mislaid a part from my grandchild's moses basket stand. I emailed Clair de Lune customer services to see if I could purchase one from them. I had a very quick response from them to say they... Se mere
Virksomheden har svaret
Delivery takes a long time and you have to chase the company for updates. Some items are not eligible for a refund, but they don’t tell u that before purchase.
Virksomheden har svaret
Our moses basket was missing the fixtures to assemble the hood. Unfortunately we realised this months after we ordered the item with our baby due within weeks. Robyn from customer services was great a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.
Kontaktoplysninger
Shentonfield Road, M22 4RW, Wythenshawe, Greater Manchester, Storbritannien
- sales@clair-de-lune.co.uk
- www.clair-de-lune.co.uk
4,5
Fremragende
632 anmeldelser
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Avoid
Ordered a cot on 12th April with dispatch expected from 23rd May. I was told to the dispatch would be 29th May, this never happened, then 4th June it was in quality checking and now radio silence. I’m questioning if this company is even legitimate.
Update: Item delivered today (17 June) but only one box out of two, I was only notified the delivery was coming a few hours before. Courier didn’t know when we would get the second box.
10. juni 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Al,
Thank you for your feedback, and we're very sorry to hear about your experience.
We can confirm that we are a legitimate company, I am sorry to hear that you feel this way. Please could you contact us on customerservices@clair-de-lune.co.uk and we can look into this further for you.
We do apologies for the delay and inconvenience that you have experienced with us.
Kind regards
Clair de Lune Customer Service Team
Received a Moses basket as a gift and…
Received a Moses basket as a gift and it took hours to build the stand and put together. The instructions are very unclear and the basket doesn’t even fit on the stand you have to force it on and force the basket off which isn’t going to be great when there’s a baby in it.
They also falsely advertised the cover with having ties on it and the cover came without ties and they tried telling me over email that they made a decision to sell without the ties and haven’t yet updated the photo on their website? Then they said that the fabric comes without elastic edging as it’s “safer” and when I sent a photo saying there’s no elastic edging either they then tell me it’s a small blanket and it’s up to the customer to use it or not! Just liars and a ripping off customers and not worth the money.
1. juni 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Sherie,
Thank you for your feedback, and we're very sorry to hear about your experience.
We have had a look over the emails and can see that there was a slight misunderstanding from the images that were sent over. Initially when we responded to your query, with looking at the circled images that were sent over, we understood that the ties that you were advising us on were the ones that the dressing tied in near the handles, these are part of the dressing and not the coverlet. After going back and forth, it was then a little clearer that you were asking us about the coverlet for the basket, we then advised that the coverlet does not tie in and never has done and that this is used as a blanket for the baby.
With regards to the ties, We advised that we no longer do the ties on the dressing of the basket near the handle and that these are now elasticated as this will stop baby from pulling at them.
So sorry for the misunderstanding on this occasion.
Kind regards
Clair de Lune Customer Service Team
Beautiful Moses basket and fab customer service
Absolutely beautiful product that is exactly what I was looking for for our first baby. Really great communication with the order updates, speedy delivery and overall fantastic experience from the order process to delivery. When I found two pieces were missing, after contacting the customer service team, I received a response in really quick time and the missing parts arrived less than 24 hours after the team coming back to me. Would highly recommend to all parents and parents to be!
3. juni 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Order still not received
Ordered over two weeks ago, order coming in 5 parts for one cot, part received and nothing else. Saying it's couriers fault, courier saying they haven't received all the order and im stuck in the middle chasing and without a cot that should have been delivered almost 2 weeks ago. Hassle i don't need right now. Very disappointed in how this has been handled
20. maj 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Sinead,
Thank you for taking the time to leave us a review we appreciate any feedback.
I am so sorry for the delay and inconvenience that you have experienced with us on this occasion. We can see that investigations were raised with the courier once we were advised of the missing parcel, we do have to allow up to 48 hours for the courier to have a look and investigate the missing parcel, as soon as we had an update from the courier we provided this information over to you. We understand that this has been a frustrating time for you and your family.
We can see that your full order has now been delivered. If you have any further questions please feel free to contact us at; customerservices@clair-de-lune.co.uk
Kind regards
Clair de Lune Customer Service Team
Just great
Have been buying from you for all of my grandchildren , from Moses baskets to muslins, quality great , service great & fast delivery. Thank you
28. maj 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
Robyn from the customer service team was super helpful! Had an issue with the mattress with my Moses basket I’d received as a gift! Just had to send a few pictures and she sorted a replacement for me within a few days! Really reassuring as my baby is due any day now! Thankyou Robyn
30. maj 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
i had the best experience with the team
i had the best experience with the team
28. maj 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
10/10 customer service…
Leaving a review based solely on the customer service as it was great. I realised I hadn’t received any order confirmation email and was worried I’d ordered with an old email I no longer had access to.
I emailed customer service and gave my name and address, explaining my concern. I was indeed correct and within 10 minutes the team had already changed my email and I received through the order confirmation with estimated delivery day.
Super speedy and they jumped on to resolve the issues without any back and forth over email. They then responded to confirm they’d sorted it for me and updated my email. Great service!
27. maj 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Lovely products and great customer…
Lovely products and great customer service!
23. maj 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
Lovely products, I had an issue and it was resolved quickly and everyone involved was very friendly and helpful. Thank you Ellen and Robyn.
22. maj 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
Had to contact the company today, as I had ordered a Moses Basket from Amazon and the pack of fittings to attach the hood to the basket was missing, Amazon didn't want to know and were really unhelpful, I contacted Clair-de-lune themselves and they were so helpful and they helped me straight away, I couldn't have asked for a more nice and friendly service. I would definitely recommend this company for anything to do would a baby and if I buy anything else from this brand I won't buy from Amazon but I would definitely go straight to the company. 5 stars plus more if I could.
14. maj 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Sharon,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
One of the stand legs I received didn’t have the proper holes so I emailed them and they got a new one shipped instantly - thanks so much!
13. maj 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Robyn was great to resolve the issue…
Robyn was great to resolve the issue without any hesitation. This was a great experience. Thank you Robyn and thank you CDL
13. maj 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Excellent customer service I lost a…
Excellent customer service I lost a part for my Moses basket and it got sent out very quickly and they were very helpful
8. maj 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Amazing
We wanted to pass on our moses basket with with the stand but misplaced the screws, customer service was easy to contact & were more than happy to send out a whole new set of screws, with no questions asked or extra charges even though we lost them!
Thank you, very thrilled, says a lot about the company.
10. maj 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Lovely quality, great company!
Lovely quality product, extremely happy with my moses basket, worth every penny. Customer service 10/10, very kind and helpful and prompt with all enquiries. Highly recommend, thank you!
7. maj 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Dangerous anti-roll baby mat
Ordered anti-roll baby mat. Within ~1 year of normal use the plastic has split leaving a sharp edge that scratched my baby. Customer services refuse to replace citing 6 month warranty and requiring me to provide proof that the matt was faulty at the time of purchase. Poor quality produce that did not last a reasonable time, and poor quality customer service. Avoid.
6. maj 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello Ravi
Thank you for your feedback, and we're very sorry to hear about your experience.
We completely understand your concern and regret that the product caused any distress. While the item is now outside of its warranty period and we’re unable to confirm whether this was due to a manufacturing fault or wear over time, we’ve shared your comments with our quality team for review.
We appreciate you taking the time to let us know and hope your little one is doing well
I had a small issue with the dimple…
I had a small issue with the dimple moses basket bedding set that I ordered being stained and slightly miscoloured.
I reached out to customer services and Rebecca promptly responded letting me know that she was arranging for a new set to be sent out.
I'm thrilled with the customer service provided & would highly recommend!
1. maj 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Customer service this good barely exists anymore
I contacted Clair-De-Lune to advise of an issue with my order. Within minutes I had a helpful and friendly response and a short time after, they advised a replacement hood for my Moses basket was on its way.
Customer service absolutely 5 star.
Thank you so much
29. april 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
All round fantastic
Huge selection on the website. Quality is very good. Any issues the staff are more than happy to help. They kept us informed throughout the delivery.
30. marts 2025
Uopfordret anmeldelse
Besvarelse fra Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
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