Carpet Gallop Anmeldelser 

Avoid at all costs.As stated in another poor review they ask for monies upfront, so quick to take your money and that’s when communication stops, then they totally ghost you, communication is appalling.This is sad as they come over really lovely people, & so helpful. Twice they let me down, costing me, due to machinery brought on site and having to extend the hire, first time they didn't bother to let me know as i had to call them, second time i got a email, but still unable to deliver. I agree with the other reviewer, Staff are well trained to deliver excuses and attitude completely changes when you cancel order due to no delivery and request refund. Still waiting for a refund, even though Mark had agreed it, but still No Refund. Don't payout without having the goods, as in the case of the other reviewer who struggled to get their refund as i am now. Such a sad situation as it doesn't have to be this way. So beware.

Ran into a site issue two days after ordering and asked for refund. Total nightmare—firstly no replies, then latterly every excuse in the book, promises that the money has been transferred, and it never has. Nearly a month on and I have just asked the bank for a chargeback because I’m clearly not getting a refund any other way. Not happy, petrified I won’t get the money back. And I am clearly not the first person this has happened to, either.
ETA They finally refunded after we pestered and pestered.

Have delt with this company 3 times over 3 yrs and cannot rate them highly enough, communication has been brilliant ,the surface which I have used as a stand alone for an old horse to sleep on has been amazing ,doesn't move much ,doesn't blow away ,and doesn't freeze ,and when collecting 1 bag they other day and ended up having trailer issue ,they absolutely went over and above to help us sort the suitation out ,defiantly would recommend them

A great company , very honest and helpful . I read the reviews before hand and was slightly concerned .. BUT non of the negatives on there were what we found . The company we’re more than helpful , the surface is brilliant and we couldn’t recommend them highly enough .

No problems at all. Had a great experience dealing with this company.

Have used on a couple of occasions now and will use again. 5 star service.

Esta empresa es una estafadora, mi nombre es Orlando Pérez Sarmiento hace un año que pague el material, y aún no lo he recibido y se niegan en reembolsarse el dinero la cantidad de 2840€, un estafa en toda regla, te dan largas un contestan no te resuelven los problemas y te hacen pagar por adelantado para entrar el la lista de cliente para recibir el dichoso material, que nunca llegue a recibir, no se fien de esta empresar, son unos estafadores

I contacted Carpet gallop in need of a top up for my school. I previously had a flexi-ride surface and have been really happy it over the past 7 years.
I spoke to Mark and he recommended his G-tech surface. I ordered in November and had it delivered by early February.
Some of the reviews on here had worried me. I’d say it’s good value and it is what it is recycled off cuts of carpet. Having had a similar surface I know it’s great in all weather and suits my school as it’s soaks up any water that may sit on the sand surface underneath

Estafa!! 😠 No comprar, no traen material!!! ⚠️⚠️⚠️⚠️⚠️ SCAMMERS
I made my order at April of 2020. I asked for 22 tons of material. They made me pay un advance, transportation included, It costed up to 2950€. After 6 months I didn't recieve anything. Later I contacted Mark and they could only came up with dumb excuses.
After many threats they brought 6 tons of material that weren't even the one they promised. After that they again tried to scam me telling me that I had ordered 22 big bags instead of 22 tons.
I have contracts and emails proving t'he scam. Including a video of the arrival of the faulty material to the police.
It is currently being delt with by lawyers but i still didn't recieve the material nor the money.
From Spain.

We absolutely love our canter Hill track with the gtech combi carpet gallop surface. The company were very helpful when ordering and half the price of other suppliers. We did have a problem with not enough surface being delivered but the customer service team acknowledged this straight away and sorted it out for us. Mark himself even came out to make sure what they were sending would definitely be enough and gave us some helpful drainage advice whilst here (and 🤞 even in flash floods surface has not washed down a very steep hill!). Yes there were some bits of rubbish left in there which we picked out and ran a magnet over but for the price of the surface I'm not sure what people expect from a waste product. And yes the recycled carpet base does smell so if this will bother you don't get that. The track was finished in the summer and we are pleased to say that even in the recent frosts the surface is still the same and has plenty of give to still work over. Overall very pleased with the result thank you carpet gallop.

Nosotros contratamos con esta empresa el material para nuestra pista de competición, se le pagó la mitad del precio que nos dijeron y después de casi un año aún no nos han entregado el material pactado y tampoco nos quieren devolver el dinero entregado en un primer pago, ADVIERTO a todo el mundo que esté interesados en sus servicios que NO intenten contratar sus servicios. Es una estafa y a mi me han mentido.

Highly recommend
I recently purchased a gtec surface from carpet gallop, it’s wonderful !! The horses love it !! What ever the weather the surface is lovely to ride on, from dressage horses, show jumpers and just broken young stock, they all work very well on my carpet gallop gtec surface.
Mark and his team at Carpet Gallop, I found to be very knowledgeable, approachable and wanting the best for their customers and Carpet Gallop grounds work team are lovely, punctual, clean and tidy and respectful of providing a top quality surface and service. We had a slight delay in the delivery of my surface, due to the UK HGV driver shortage, Mark informed me daily on the progress of my delivery and went the extra miles to make sure he found a reliable Hgv company to get me my Menage surface quickly, as he had been let down by the haulier. Thank you Mark and team at Carpet Gallop.

Carpet Gallops staff are the most helpful and lovely people. The many questions and enquiries we had for them, they never failed to answer back with detailed and informative answers and always make sure they made the best effort to help in any way they could. We have chatted to them on the phone a few times now and they could not have been more helpful and friendly.
We got they Gtech Combi surface. They were super at informing us when the loads should be delivered so we had enough time to arrange the unloading and spreading etc which was amazing. The bags were full to the top with a brilliant quality surface! Both layers were rolled once they were spread.
What a surface!! I cannot believe the difference it has made for safety of riders and comfort for the horses. I ride 4 horses on it everyday and it hasnt needed any more maintenance since it was laid first which is brilliant. The horses are all so relaxed and comfortable on it especially as one suffers with a splint and he has never been in better form since we got the new surface. And I feel so much safer as a rider on it.
I am absolutely delighted with the service Carpet Gallop have provided to us and I would recommend highly to anyone looking to resurface an arena or starting fresh to go with Carpet Gallop. They are always there to give any advice and guide you on which of their surfaces is the best fit for you!
Thank you so much Carpet Gallop!😊

Excellent Service, Staff were extremely helpful and flexible as I was having difficulties with accepting deliveries on suggested days but they were extremely accommodating. My GTECH surface is amazing and my horses love it!!!

Highly recommend this company!!

Contaminated product sold by crooks!!!!!!!!Please please please just avoid this company and save yourself thousands buying this product and thousands having to remove it. Do some serious research and see through the fake reviews.

Avoid!
Poor customer service, if you have a problem they are most unhelpful. I was supplied insufficient surface it took 18months to get them to come out for a site visit, once they did I was told I wasn't given enough or the right topper. I was quoted a price to top it up at full price despite not being given the correct amount in the first place. The quality of the carpet is extremely poor and I have since been advised not to ride on it now I am left with a terrible surface which is going to cost me alot to replace. The owner is extremely rude, pushy and most unhelpful!

Very happy with our surface and the customer service. Helpful pleasant office staff, excellent delivery driver and the surface is great.

We find our surface very good and easy to maintain and when we had issues with installation by a second party , carpet gallop them self stepped in and helped resolve it and all worked out great

Carpet Gallop were amazing right from the get go. I was not sure what I wanted but they took the time to ask me what I wanted and suggested what worked best. The whole process from buying to laying was incredible. I’m absolutely thrilled with the outcome.

Would definitely buy again
Thank you

Excellent customer service. I am very pleased with my arena surface. The fibre is very hard wearing and my arena can be used 12 months of the year as the fibre doesn't freeze. Highly recommended.

Excellent product and service.
I have provided many a surface to my clients and they are ALL are over the moon.
Strongly reccomended