Carpet Gallop Anmeldelser 

In ten years of running my own business I can honestly say that this company is the most unethical I’ve ever dealt with. I eventually cancelled my order after it was postponed many times (I have since discovered that the product he would have delivered would have been full of metal and illegal in the eyes of the environment agency). I was promised a full refund and I’m still waiting. I can’t get hold of anyone. Refusing any contact. Please avoid!! And see through the fake reviews

Arnaque a fuir il mon volé 3500€
Et maintenant on me balade pour la livraison
.....

Had combi surface on new 50 by 25m show-jump arena over a year ago.
Great to train jumpers on and despite wettest winter in memory never ever wet or flooded and in the coldest temperatures still riding well all day. All weathers been great

Great Product! Excellent customer service a pleasure to deal with!!

Ordered a few things for my horses and they arrived the date it was meant to and everything was in order no mistakes, everything was packaged well.

Would 100% order again and also recommend to anyone else who needs stuff

A fuir simplement
Ne sais pas où est son camion
Donne une date de livraison et rien n’arrive
Attente de remboursement
Pdt des semaines ..

En attente de remboursement depuis novembre 2023

Perte de 2000€

Société malhonnête, profite d être située en Angleterre pour arnaquer en profitant du brexit

Only placed my order a week ago for the standalone fibre, was nervous due to a couple of bad reviews but i was reassured once i spoke to one of the team and im so glad i went ahead, managed to get delivery yesterday early morning and laid right away, already riding on it this afternoon!

Absolutely love my new StandalonePro topper!!!! :-) My surface was very old hard sand. The fibre was so easy to install and offload and I had great advise at all stages from the team. Excellent value for money and customer service.

Very quick and reliable.
Mark was so helpful on the phone. Really good surface, stays dry and doesn’t freeze. Perfect. Would reccomend

Took a lot of time with us and talked us through planning that saved a shed load of money. The kit was delivered in stages and the surface. I was sceptical regards the timber but can safely it exceeded our expectations and is as they said perfect not one wonky rail or split post. The surface has gone down and we were riding on it the same day! Very happy.

We have been repeat customers of this brand and cannot speak to highly of the products and the expert help we have received on our builds and a surface that is so good we have seen horses improve in every way. Never freezes or floods and easy to contain. Staff always on hand to answer any questions.

Be very careful with this outfit! 8 weeks ago I paid for ‘22 big bags of gtec fibre’
Before I paid, Mark was all over me with all the chat. I paid. Radio silence..
I started wondering where the stuff had got to. Excuses.. our transporter has gone bust, blah blah.
What do I finish up with? 20 round bales of ancient carpet (looked like it had been in a stack for years) that literally stinks enough to blind you. There is no metal in it, a few bits of hard plastic and actually it will be ok. I got my nephew to powerharrow it into the surface this morning and it will be fine. The stink is dying down now!
Don’t expect too much without putting in a lot of graft. Actually, look elsewhere!!!

Please avoid this company! In my opinion they have behaved like absolute crooks and would have stolen my money if they could have gotten away with it.

After several pleasant conversations with Mark Gilbert, we ordered a DIY menage kit. 5 days later my husband was made redundant so I advised the company we were sorry but needed to cancel, as per the 14 day cooling off period / consumer regulations.

I wrote numerous times before Mark responded saying he had received my messages and would pass it on to HQ. Days went by and I didn’t hear anything so I chased this up and received this reply - “We are just waiting on the kit order as that is paid for by us on order and they attempted delivery last week but were told you were on holiday.” Basically after I’d cancelled, they’d attempted to get everything delivered to me asap, as if they thought this would make things difficult for me. This is despite all deliveries supposed to be being arranged with my contractor, who had heard nothing from them. I was still getting calls from delivery companies / subcontractors several weeks after I cancelled, asking when they could deliver. I asked them whether Carpet Gallop had told them we’d cancelled and they said no. By this point, Mark was ignoring emails and calls.

On a couple of occasions, my husband rang them and was promised calls back which never happened. By this point we’d contacted our credit card provider (thank goodness we paid by credit card) who were investigating. They have now confirmed we have won and will get the money back. I see there are a few reviews like this, so beware of these despicable people. I have no idea what they thought would happen, but my opinion is they thought they would try to get away with the theft of 8.5k.

We had a canter track put in end of October using Carpet Gallop and I can't thank them enough. The whole experience was just brilliant and their customer service was great and they answered any questions we had. The surface has been absolutely fantastic even in the -8 conditions we had for 10 days it didn't once freeze and we were able to ride on the track any time of the day during the cold spell which was amazing when trying to keep our event horses fit! I would highly recommend Carpet Gallop.

Just wanted to thank you for your fabulous surface I’ve been able to use it everyday and we’ve had frost to -10 !! It has stayed soft and usable !! It was also brilliant during the extremely hot summer and didn’t get deep or dusty !!! 👍

We are 4 years in with our carpet gallop surface and this is the first winter we have had such fierce frosts. Our surface has proved invaluable and has not frozen once meaning we can exercise our horses without fear of accident or injury - its a big thumbs up from us - good value for money and exactly what was promised !!

Love my new surface Delivery, was delayed but well worth the wait

Absolutely awful experience with this company. Paid and agreed appropriate transport via a rigid lorry. Then got an email to say can we accommodate an articulated vehicle knowing full well that this was not possible given our access. I asked for an immediate refund only to be told this would take place within 5 working days. Then Mark Gilbert sent me a credit note not a refund which was incorrect as it did not show the payment received. Now not answering calls. Disgusting. Don't use this company unless you want to be scammed.

Avoid at all costs
Owed money for materials supplied in July and not been paid but fobbed off with excuses
CCJS mounting up by the day
DO NOT HAND OVER ANY MONEY ON FALSE PROMISES