Bristol Airport Anmeldelser 

I would give no stars if I could
Absolutely furious .elderly people trying to negotiate your over complicated system.
Friend (80)waited in drop off / pick up we told him the plane had landed so didn’t anticipate the extremely look time to get out. We were then charged £60 to get out . Absolutely ridiculous do you know what percentage of a weeks pension that is.
In my opinion the whole delay was through airport inefficiency or perhaps a way of making more out of exhausted passengers

We did the boarding on easyjet flight to mxp at 15.10
We had to wait in a small area standing with not enough seats overcrowded without toilets or bar or anything like sheep or cows

AirPort has new and improved parking and bus terminal - great!
But the airside part is still the old building from decades ago. It’s too small. There is limited seating resulting in people sat on floors. It’s cramped, dirty, and bleak. It’s an airport out of a third world country from the 1970s.
Let’s not even mention the disgusting prices for drop off, the one limited bar, and the lack of decent restaurants.
Bristol airport management should be ashamed.

Although this incident occurred on 27 May 2022, I am posting this review now to share my experience and raise awareness.

After returning to Bristol Airport from Germany, I passed through passport control and began walking toward the exit. Suddenly, I was abruptly stopped by police officers. Their approach felt staged, appearing concerned while in reality detaining me without any clear reason.

The officers asked questions that were inconsistent, illogical, and unrelated to travel or security. Their explanations changed multiple times, and none had any connection to my journey. I had only travelled within Europe, there was no lawful or logical reason for the stop. The experience strongly suggested I was singled out based on assumptions about my background rather than any real evidence.

This encounter was distressing, humiliating, and caused me to almost miss my onward transport. It left me anxious and deeply concerned about how people are treated at airports.

I filed a formal complaint with Avon and Somerset Police, but the follow-up was disappointing. Despite an initial call from a senior officer, my messages were never returned, and the eventual explanation months later referenced “training” for questioning passengers who have travelled near conflict regions, which did not apply to me. This suggests that such training may encourage officers to make assumptions about passengers based on appearance or background rather than behaviour.

While I understand the importance of airport security, this approach creates harm, undermines trust, and appears to institutionalise bias. People should never be made to feel suspicious or treated differently because of where they were born or how they look.

I urge Bristol Airport and Avon and Somerset Police to review their procedures and training to ensure all passengers are treated fairly, respectfully, and based on actual evidence. Experiences like this should not happen to anyone else.

I hate everything about this airport. The security is appalling. It takes forever and about 50% of bags are held back for checking. From what I saw it was all for liquids which are supposed to be allowed. What's going on?

The wait areas before the gates are overcrowded.

The gate waiting areas are cold. The design of the gate areas is the worst design possible. Up and down for no reason.

The immigration entrance is way too small and is dangerous. There are not enough e gates resulting in lengthy queues.

The more they expand the worse it gets. Customers are held with contempt.

Horrible airport, horrible experience.

The most unpleasant airport that I passed through in some years - just ghastly from arrival to departure.

Arrival was grim, disembarked using tiny aircraft steps then more steps up, a very long walk & lots more steps.

Departure was even more horrible. I’m sure cattle are treated better. Zigzag lines & more lines, packed cramped security, officious, unpleasant staff. Lots of bags on extra searches & “testing”. All in a claustrophobic space.

The terminal is no better just geared towards spending. Ahhh, as long as the Canadian Teachers fund is raking it in, who gives a shit about passenger experience. Shame on you Bristol! Used to be a pleasant start to a trip …, not anymore, gets worse on every visit.

CHECK IN WITH THE AIRLINE WAS FINE, AFTER WHICH EVERYTHING WENT DOWN HILL. SECURITY WAS A MESS, DUTY FREE A MESS, BUT THE WORST THING OF ALL WAS THE FOOD AND BEVETAGE OFFERING, JUST DISGUSTING. ON RETURN A TOTAL DISASTER, SO DISORGANISED WITH MACHINS THAT DON'T WORK PROPERLY, LUGGAGE COLLECTION SO SLOW. ITS GETTING WORST, NOT BETTER.

Full marks to the ground crew! I left my wallet on a Ryannair flight. Discovered that after the bus ride - so the plane was a long way away. I approached the nearest ground crew for help. She got on her comms to crew near the aeroplane and my wallet was found within minutes!! Everyone we contacted could not have been more helpful - thank you!

1). Obnoxious security staff (with one exception) who (as usual) just bark orders and point, because they either:
a) lack the intelligence and training to communicate effectively, or
b) they just enjoy bullying people because they can and no-one has the wit to manage them properly.

2). Toilets needed a good clean.

3). Delays at Silver Parking ridiculously long. Queuing outside in the rain.

Going through security there was absolutely NOTHING in my pockets. I am fastidious about making sure that I do not get stopped. I don't wear anything with metal on.

So the stupid machine of theirs shows up that I have objects, in not one, but both of my two pockets.

So I was taken to the side and manhandled and of course there was absolutely nothing in my pockets.

One issue with this is that you don't get so much as an apology for THEIR MISTAKE. And what I would class as assault. They just bark at you that "machine said so mate" The machine is clearly not fit for purpose. Neither are the staff for that matter.

If that ordeal wasn't enough they then snatched my bag and put it to the side, so even more waiting around.

So I had some food in my bag, which I am legally entitled to, and a gel ice-pack (gel not water) to keep it cool. They stole the ice-pack from me. Putting me in danger from potential food poisoning. These people are petty and obnoxious. They are surly and rude and absolutely lacking in any kind of common sense or reason.

Bristol Airport Departures Burger King, 4.50am wanted a coffee. Chose BK and ordered a flat white and a tea for my wife.
£3.50 for flat white and £3.60 for tea, both served in a 0.3L paper cup with lids.
Eventually found a sticky table to be seated, popped the lid on my FW to see the surface of the froth below half the depth of cup. Took it back to servery and asked if that was the correct measure with the response, Yes, we don't have any smaller cups. I asked if it could be topped up and the server ignored me. I returned to table , took a sip to find the coffee was nearly cold.
There's Rip-Off-Britain for you. Apparently BK at Bristol Airport is a franchise and operated by Bristol Airport so BK HQ is not interested in a complaint. Impossible to reach them anyway so I emailed the CEO Mr. Murdoch and now waiting for his response.
Update: April 2026, had no response from CEO, not even an auto reply. Poor service for an ISO company.

Departure: (Sunday Oct 5) Drop off zone a great improvement (but costly!)
But sadly the terminal itself is well below par. Check in is not intuitive when quieter- still have to follow race track when staff could easily shorten walk to desk.
Main Security: staff are not helpful; in fact we experience rudeness at scanners. Holding areas prior to boarding do not have sufficient seating for all passengers and tannoy announcements are inaudible.
Arrivals: (Sun Oct 12) Held on plane for over 15 minutes because airport staff did not open gate to allow passengers to disembark onto walkway. Why?

As local airports go, Bristol is deffo the new Heathrow. We use this airport all the time and I must say this time was definitely the best. Use silver parking, but this time it was so easy and quick, on the bus within 5 mins and away. They have a new drop / collect bus and coach bays with undercover walkway to departures. Used fast track security this time and through within 2 minutes. Everything so easy, no stress and now chilling.

Dropped off family members on a drive through drop off, less than in as only took cases out of car. We were funnelled through this drop off point and robbed for £7 on the exit. Can't see how this works for a pickup so our family will probably try to avoid Bristol completely and choose cardiff in furture

Very disappointed with the results of the 'improvement' to the Silver Parking process! On our return we had to wait approximately 45 minutes in a queue for the shuttle bus to collect our car. When we asked a Marshall what the delay was due to he said "this is the new normal". Every other time we have used this car pack we have never had to wait more than ten minutes for a bus!

Ethan. What a Star! 🌟 He's looked after me on my last three flights from Bristol. Happy, chirpy & efficient.
He always starts my journey leaving me smiling.

We had the same experience using fast track security as another reviewer. We bought the fast track tickets and previously had missed the queues to get to the scanners and then had a separate scanner specifically for fast track customers. However, this time we went through the fast track and were then herded with everyone else through the limited number of scanners so hardly a fast track experience. Woman on security obviously hated her job as didnt give a toss, mind you, I would probably hate working there. Made a complaint to Bristol Airport and was just fobbed off. Save yourself some money and don't both with fast track! Can't wait until the Welsh government start ploughing more money into Cardiff Airport and hopefully rob some customers from Bristol.

So difficult and confusing if you want to park and walk to pick up a family member. Could not see any signs for short stay - only main multi storey or drop off/collect which seems to be for only 10 minutes. I parked in the multi storey as it seemed the only option. I asked a couple of security airport staff about parking - they just shrugged and told me how awful it was! After picking up my husband, I entered my registration on a parking charge machine and was charged £13. When I tried to exit the car park, I was told computer says no so I pressed the HELP button. The adviser said I was in the wrong car park and I was lucky to be only charged £13:00 for 30 minutes in the car park! He said "they must be allowing this" because lots of people are making the same mistake - I am not surprised!! He also said there are signs for the car parks (I only saw the pick up/collect car park sign or the main parking sign. I tried to explain that there is a lot of info about charges on these signs which you cannot easily digest due to not daring to stop ! Anyway, he did raise the barrier eventually for me and I escaped .... a horrid, stressful experience which took away any pleasure at collecting my husband!

The airport was more 3 star review however our 1 star review was the parking issues and then disregard to complaint.
Don’t book Bristol meet and greet parking through Compare the airport parking! They are a middle man set up, and will book you with third party. The third party that they used for our 2 cars at Bristol airport meet and greet was a company called GLD1 Trading ltd, this company clearly used our immaculately clean and valeted cars to transport their drivers to and from the field our cars got parked in. Cars returned late, were filthy inside and outside with wet muddy footprints in all footwells front and rear of our cars, millage was well over the millage of the field 8 miles away our cars were supposedly parked in.. +34 and +68 miles on them. After informing both companies and Bristol Airport parking service’s we had little or no communication or apology or refund.
Bristol airport told the company to refund us fully, however then just removed themselves from the issues we were making them aware of. Allowing scam companies to operate at their airport. We got introduced to Compare the airport parking terms and conditions that constantly repeats how they are a booking agent and take no responsibility for the company’s they use and allow them to use customers cars yet don’t do anything to compensate or investigate complaints. Avoid this company and GLD1 Trading like the plague!!!! And unfortunately the only option is the over priced parking at the airport!

Yet another appalling experience. Overcrowded, uncomfortable, poor security experience. Discourteous staff. Use another airport if you can.