Boxnow Anmeldelser 

EMPTY LOCKER!
I opened the locker with the pin code and the locker was EMPTY! After calling several times, waitting 1 hour in the line and sending mail about the problem, after one hole week the answer was that THE DELIVERY WAS COMPLETED SUCCESFULLY!!!!!!!!!! I complained again and I still have NO ANSWER.

They are taking the parcel to the place of issue for a whole week, they cannot cover the distance of 60 km, they have already called and asked that we fly away, the service is disgusting. I'm furious!

I've used it multiple times, either as a way of shopping from eshops, or selling personal items, never dissapointed!

I have been waiting 8 days for a parcel to be sent to me by a friend via Box Now. The parcel was wrapped in a plastic bag and placed inside an envelope, which clearly had the shipping number written on it.

After 5 days, I was contacted by the company and informed that my parcel was found without a shipping number, only with the plastic bag. This clearly indicates that someone opened the envelope and removed the shipping label.

I asked them to place the parcel in a box and proceed with the shipment. This was confirmed to me over the phone, however two days later there has been absolutely no progress. Despite calling repeatedly, no one answers.

Unfortunately, based on my experience, I cannot recommend Box Now as a trustworthy company for parcel delivery, especially when issues arise and there is no proper communication or accountability.

That company is really bad and I don't recommend it to anyone I have ordered a packaged and they didn't even send me an email so I can track my order for 6 days I've been waiting for it. Supposedly fast shipping

Disaster!!!!!
Previously I was using box now very often and was happy with it, but last SIX parcels were sent to a locker which is 25 minutes away from the one I have chosen (close to my place). Terrible!!! I will not pick up these parcels anymore and generally won’t use box now and will tell this story to everyone. Sad..
P.S. wrote them 3 mails to 3 different emails and tried to call them. Ended the call after I waited for 45 minutes and no one picked up and the mails remained unresponsive, so zero chance to contact them

I use it very often. I have no complains.

60 ΛΕΠΤΑ ΑΝΑΜΟΝΗ ΣΤΟ ΤΗΛΕΦΩΝΟ!!! και μετα απλα σε πεταει η γραμμη στο 60λεπτο... αυτο θα πει εξυπηρετηση!

I've never had any problems. Delivery from locker to locker. The fastest, cheapest and most reliable way to send and receive parcels in Greece.

Worst courier service experience.
I sent a parcel from Xanthi to Thessaloniki. It reached their warehouse in Kavala in just one day, and then nothing. I waited 10 days only to be informed that they had lost my parcel. Completely unacceptable and unprofessional service.

Worst ever delivery company, don’t order anything through them. If you do you will regret. My stuff has been cleared from customs since 2 weeks back they have not yet picked up my stuff and delivery it to the box I’ve tried to get in touch with them everything seems to me automated AI can’t get hold of anyone neither from emails or calls. Don’t order anything through theirs service. Worst services ever

I am waiting for an international shipment handled by Box Now that was sent on December 9, 2025, with an estimated delivery window of December 19–25, 2025.

As of today, the parcel has not been delivered and there has been no meaningful update in the tracking system. Despite multiple attempts to contact the company via phone and email, I have received no response or clarification regarding the status of my shipment.

Due to the prolonged delay and complete lack of communication, I have been forced to submit official complaints to the Greek Consumer Ombudsman and the Hellenic Telecommunications & Post Commission (EETT).

I am still awaiting a clear and official response regarding the whereabouts of the shipment.

Τους τελευταίους μήνες η ποιότητα των υπηρεσιών έχει πέσει δραματικά.
Η εταιρεία έχει την κακή συνήθεια να αλλάζει θέση στο δέμα σου μετακινώντας το σε άλλο λόκερ, δίχως την προηγούμενη συγκατάθεση σου. Το λόκερ μπορεί να βρίσκεται και 2χλμ. μακριά από το σπίτι σου.
Η λύση απλή:Αν όντως το locker είναι γεμάτο, να σε ειδοποιεί ώστε να διαλέξεις άλλο κοντινό στο σπίτι σου και όχι να διαλέγει η εταιρεία και να σε στέλνει στην αλλη άκρη της πόλης.

Used to be happy to use boxnow but now it is usually a nightmare. They will return a box to Hungary (after only 3 days in the locker, without being able to extend the pick up date, amidst floods and Exarchia clashes) while not being able to move a package from Halandri to Exarchia after 5 days.

The worst worst worst courier company possible. I kept calling their customer support phone for days without response. I selected callback nothing. And irony is you call them on Saturday the voice message claims they are open and they immediately hang up.
Awful. Really awful.

I used Boxnow a lot in the past and almost never had any problems with it (aside from a few minor cases). That changed yesterday, when I received a package that looked as if it had been kicked or punched, inevitably damaging its contents.

This delivery was handled with gross negligence. The box was clearly marked with EIGHT “FRAGILE” labels on all sides, yet it arrived damaged and with completely broken contents.

Inside were solid ceramic items, carefully wrapped in multiple layers of bubble wrap and protective foam, while these items are not fragile to normal transport conditions.
For them to be broken, the package must have been subjected to severe impact — thrown, slammed, or repeatedly dropped. This is not accidental damage, it is the result of reckless handling.

This demonstrates a complete lack of care, professionalism, and respect for customer property. Ignoring such obvious FRAGILE warnings is unacceptable and raises serious concerns about how packages are treated throughout your delivery chain.

I would strongly advise others to reconsider using this service for anything of value or fragility, as basic handling standards were clearly not followed.

I am in Athens . They sent the parcel to a locker far away from my address. Since I am person with disabilities I couldn’t go to pick it up and they return it to CHINA.For one week I tried to communicate but i spoke with chat bots. CANCEL BOX NOW

I will review the company with 1 star sadly..
I send every week parcels with Box Now and so I recieve my orders too.
During holidays all lockers in my area are overly booked as they say but I always send my orders with ease so why I cannot recie any.?Probably they have some free space and anyway their car pass from lockers daily to pick up and deliver.
So the last days I was waiting for a big amount of parcels to pick up.
But because there was not anything free close to my area I chose a faraway locker and then I send them a message in advance to deliver the parcels in my closest locker..They never replied. Im a person with 80% percent disability and I cannot move far from my neighbor. Andni dont have anyone to pick them up for me.I even emaild them my official card that proves I am disabled.No answer...
My next move its not gonna be a review.

χωρίς προειδοποίηση μου άλλαξε το locker χωρίς να με έχει ενημερώσει έστω μια 1 μέρα