www.boothiy.co.uk 

Lovely addition to our wedding day!
Relatively simple to set up, we were lucky enough to trial a video camera too but no one used it for me - naughty guests!
Great way to get some extra photos of guests.

I want to know why our Photo Booth has been cancelled for our wedding my fiancé has paid a lot of money for the service and I think it’s disgusting considering she had verified her documents twice, you will be receiving a letter from my solicitor as it is theft of money that we paid for a so called service and won’t even refund your a joke see you in court

This Photo Booth was really simple but really great!! It got delivered and collected with no problems and it was quick and easy to set up!

Amazing for the cost! Allowed us to have a task to focus on setting up whilst other things were going on, and were able to brief a few attendees on what to do. More people were interested as they were taking ownership of the process and the prints.

The only downside was the time it took for the printer to warm back up once the ink cartridge had been changed!

At first I was a little unsure of hiring a Photo Booth where I had to do it all myself but it was so simple and easy! All the equipment was delivered and packed in a protective case. The instructions were easy to follow to set up the booth itself and when we had some issues during the day, our best men messaged the WhatsApp help number and sorted it all out. The props were great and the results are pictures and GIFS which everyone loved! The booth was easy to dismantle and repack in the case and the step by step returns made collection simple. Now I’ve used BoothiY once I would not hesitate to use it again at another function.

Such a great service. Item was delivered when agreed. All items were in great condition. Set up and running of the booth was really easy (even the tech scared were able to use it) and all my guests loved it.
The return process was simple and the gallery available after a few days. Would recommend

Absolutely awful customer service! God help you if you have a problem! Looking at the reviews, I'm not the only one that thought this!

Our printer wouldn't work on the day of the wedding. We Whatsapped Boothiy about the problem, to which they replied '' it should work''.
With this extremely unhelpful reply, my friend tried to call them (not realising it was Whatsapp only) which I find crazy, especially as their Whatsapp team were so unhelpful. There is no phone service, so my friend obviously couldn't speak to anyone else and we had to go without the printer.

The day after the wedding, my partner tried to set up the printer at home just to see if we could solve the problem and print our prints out before sending it back - he couldn't work it!
I contacted Boothiy again to ask if they could assist us, only to be ''told off'' so rudely! They demanded we pack the booth away immediately and told us we weren't allowed to touch it as our session had ended. I explained that we weren't trying to use it to take photo's, we were only trying to get the printer to work so we could take advantage of our prints, but we were told that they wouldn't help us with this as we aren't allowed to use the boothy at all other than the day we said we'd use it and it should have been reported on the day (which we did!) and they would only have helped then (although they were no help over Whatsapp at all!).

In the meantime, my Husband (stupidly) reset the printer.
When they received the Boothy back, I had an email stating they said they wouldn't be accepting any responsibility or refunding us as the printer had been reset and therefore it was all our fault. They said it should have been reported through Whatsapp only on the day of the problem and said we did not do this properly (which we did, we just received no helpful support!). - Yet again, we were spoken to like children and basically told everything was our fault. They would not accept any fault, no apologies or anything, just so quick to blame as long as the blame was not on them one bit.

I explained that the printer was actually reset the day after the wedding and not on the day, and that we had tried to contact them via Whatsapp to resolve this on the day, but their reply was unhelpful - I have not heard anything back from them!

To be honest, the prints were free anyway as I had won them, so I hadn't even thought about a refund! But it would have been nice to have had the prints on the day as we were promised this, even if they could have helped us the next day or offered to print them out and send them to us! There could have been easier ways to solve the problem and keep their customers happy. And it would have been nice for some better responses and help from them when needed instead of trying to pass the buck.
I would have been happy with an apology, but all I got was blame and nasty/rude responses.

The booth itself was fine. Just an Ipad on a stand. But I wouldn't use again or recommend just because of the awful customer services!

We got this booth as part of a prize won through Facebook and I’m so glad that we claimed it! It was brilliant to have it at our wedding and we caught some brilliant photos

The booth itself was ok on the day. I didn't receive a printer that I ordered but I did receive a refund for that.
The part that I am unhappy with is that I did pay extra for extra prints and it's nearly a year since my event and I still haven't received them. I was told around October 2022 that they were on their way but I've had no contact since. I have attempted to contact the company since and have received no reply to date.

I am rating BoothIY as 2/5. The photo booth itself was good and people enjoyed it. However, the customer service itself was horrible. I don't know why they are rude and awful to their customers. We legitimately needed help setting up the booth and they immediately made us feel bad about it. They should train their people to better interact with their customers. I've had other problems leading up to the wedding but my other suppliers were so helpful and kind. BoothIY people are just awful and rude.

Very easy to book, communication was very good. Instructions were clear with delivery and return. Easy to set up and use. The photos were excellent quality and so much fun to look back on. I will definitely use this service again and recommend to family and friends.

Our guests loved this. Really easy to set up and pack away. Thank you for helping to make our day special

Bought this package with high hopes but the quality was so poor. The printer took ages to print, having to come out both sides before the photo was ready. We set up, as stated in the instructions, just before the event started but the iPad charge was shocking and it died less than an hour into the event, leaving us with no photo booth! Tech support is offered, but what can they do for a dead iPad- apart from charge it and then we’d still be without it for the event.
Paid £217 for 14 photos that came through in our gallery today! Also had to pay for collection the next day at a local drop off, I requested the shop up the road from us but after paying they stated it had to go to a retail park 20 minutes away instead.
Not happy at all with this service, I’d advise to stay away!

Further to the reply below, the timed delivery cost extra, but the booking system for drop off allowed me to choose my local store and then once booked, said I had to take it to another store…not very helpful!
The iPad should surely last longer than an hour with supposed full charge?
The quality of the printer (covered in orange sticky tape on arrival as I have photos of this so didn’t look the part!) looked poor and the backdrop, if you could call it that, was just a blanket with printed flowers on…again poor quality which luckily we had bought a proper flower wall to use instead.
Low price compared to other companies but I feel like this shows in what you get.

We booked Boothiy during lockdown for our December 2022 wedding. We wanted a photobooth which was easy to set up and hassle free on the night and this is what was delivered. We did have an issue on the morning of the wedding but after a few messages backwards and forwards, it was resolved quickly. I loved that we were able to leave our guests to take their own memories and have access to it all day. We received the photos not too long after the wedding and we were impressed with the videos and photos. Lots of moments that were missed on the night were relived through the photobooth. I would highly recommend this company. Thank you!

We were supposedly runners up in a competition for our wedding and received a text to check our email (as another reviewer had previously), and tried to book with our competition discount but received what could only be described as either the most horrendous customer service or a total lack thereof.

Whoever runs their mobile line is outrageously rude via WhatsApp and they may as well not have a customer service email at all - it took a month for someone to say ‘Steve their CEO’ is looking into my complaint and will ‘be in touch’. That was coming up to three weeks ago and there has been no response to check-ins since.

Their staff member ‘Hannah’ that originally emailed us palmed us off as soon as there was complaint about her not assisting us, and frankly I find the whole company worrying as I can’t find mention of their supposed CEO or their company information on the .gov website anywhere. I’ve also looked up their supposed address and they aren’t listed as a company working from there (it’s an open workspace you rent desks from).

Avoid this ‘company’ at all costs if you’d like to keep some sort of sanity while planning your wedding - BoothIY completely take away from what’s supposed to be an amazing experience.

I was reluctant to even give this a star.

From the pictures it looked like you could set up your own booth.
However it was an ipad on a stand. Looked awful. Not what I wanted.
It wouldn’t work on the night.
When it did work the printer still didn’t.
I’d paid for extra prints to.

Complete waste of money. Would never recommend.

Ive been completely ignored since raising any of this.

People skills leave a lot to be desired! I've had more educated interaction with my young daughter. Whoever mans the emails is no more than a petulant toddler mid-tantrum. AVOID.

We booked BoothIY following an advert on Facebook with a promotional package including prints. At first we were really skeptical as we hadn't seen many people use them and had read mixed reviews.
Our booth arrived the day before the wedding (Friday) and was collected the following Monday. It was super easy to put together and the instructions were fab to follow. The whole process was seamless and I would 100% recommend to anybody wanting a photobooth without the ££££ pricetag.
Great quality equipment and customer service if required.