www.boothiy.co.uk 

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Would not even rate them 1 star. I ordered my Photo Booth back in October 2024 and sent numerous emails about not being able to log into my account. This was not sorted. I asked for a refun... Se mere

Bedømt til 1 ud af 5 stjerner

Absolutely shocking experience’runner up’ load of rubbish! Half the stuff was missing. No contact support from the emails/numbers supplied. Photobooth didn’t even work and everytime tried to message/r... Se mere

Bedømt til 5 ud af 5 stjerner

We used BoothIY for our wedding in May which we first booked at a wedding fair. It was presented very professionally and confidently. Lots of communication via email throughout. The set up came with i... Se mere

Bedømt til 1 ud af 5 stjerner

Pre-event was ok with communication when they were trying to sell upgrades. Photobooth arrived in poor condition, screws missing. Support via WhatsApp was good when our system turned off, saved out... Se mere

Virksomhedsoplysninger

  1. Udlejning af AV-udstyr

Skrevet af virksomheden

DIY photo booth hire packages


Kontaktoplysninger

Alle anmeldelser

(191)

12 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Awful experience! Terrible customer service STAY CLEAR!

Awful!
Ordered a booth and honestly should have trusted the reviews after.
When booking I had confirmation right away.

On the build up I had another email to pay the balance off which I done. Then another email followed in regards to filling forms out and if they weren’t filled out the booth would be cancelled. I filled these forms 3/4 times before they saved and I stopped getting constant email reminders.
Tried to contact the company about this and I was just met with ‘emails will be responded too’ although it never was.
The WhatsApp was only for technical faults even though I was being informed to contact them via WhatsApp - it was a shambles.

Then comes the delivery of the booth; we’re told to make contact within 1 hour of delivery if there is any users. Given the fact this was the day before my wedding of course I was busy. They also state to nominate someone to be the person to set the booth up and then contact them with problem - I don’t this and my poor maid of honour had so many issues. No replies on emails, WhatsApp was technical issues only and wouldn’t respond. Managed to find a single contact number online for them however it wouldn’t ring.

The booth arrived, FILTHY, old thread hanging off the beck drop. Old cello tape on the back drop.
Nothing to even stand the backdrop up - it was just embarrassing and absolutely not something I wanted displayed on my wedding day.

When contacting the company and eventually getting a reply I was informed ‘what has the back drop got to do with it - we could have still used it’ 🙄

I returned the item unused and asked for refund, of course I didn’t get one!
The iPad itself was not removed from the box and was returned having not been used.

As they have denied my refund I have decided to take further action and escalate this with my bank (providing picture of the booth) and also the fact I have the online log in which shows not a single picture taken on my wedding!

Awful awful service.
Do not use - go elsewhere and save yourself the stress and disappointment!

2. september 2023
Uopfordret anmeldelse
www.boothiy.co.uk-logo

Besvarelse fra www.boothiy.co.uk

We sincerely apologise for the inconvenience and distress you experienced concerning your booth order, especially on such an important day. We value all our customers and always strive to provide the best service possible.

Please understand that our protocols, including the 1-hour check upon delivery, are put in place to ensure timely resolution of any issues and provide our customers with a smooth experience. We acknowledge and respect the hectic nature of wedding preparations, which is why we also offer the option to nominate someone for this task.

We take all communication seriously and aim to address all queries efficiently.

We're keen on thoroughly investigating this situation. We would greatly appreciate it if you could share the requested details with us, as it would aid in ensuring clarity and reaching a resolution. Rest assured, our aim is not to dismiss your concerns but to fully understand them and rectify any oversights on our part.

Thank you for your feedback, and we hope we can address your concerns promptly.

We wish you all the best and again, we're truly sorry for any inconvenience caused.

Bedømt til 1 ud af 5 stjerner

Where is the customer service?

So we booked a very long time ago about a year ago, and even then customer service just didn't exist the "helloboothiycom!" email just would never reply, When using the bot on their site, it says to contact WhatsApp, I would contact WhatsApp, I was told the WhatsApp was Technical services only, I even showed the person that the chat told me to contact you, I got the reply saying " the help guides on our website or the customer service team as advised" -_-, the guide has no information on what I need.

On the day the iPad switched off then asked for a code, In the middle of the wedding we just didn't have time to fix this as the day is limited as it is.

How can you make such a system where you can't speak to anyone, we had our wedding on 03/08/23 but still no photos, there is nothing on the help guide that says what to do when your photos don't come through. I paid £150 for a service that I did not get, my only option is Citizens Advice.

I just can't recommend this.

3. august 2023
Uopfordret anmeldelse
www.boothiy.co.uk-logo

Besvarelse fra www.boothiy.co.uk

Dear Reviewer (unfortunately you haven't left your name to know who you are in order to address you properly, or look into this for you)

I am sincerely sorry to hear about the issues you experienced with our service, and I apologise for any inconvenience you faced. I would like to clarify a few points:

1. **Email Response Time:** All emails sent to Hello@boothiy.com are responded to within 7 working days. If you've emailed us and have not received a response, I recommend checking your spam or junk folder as sometimes our emails can be filtered there.

2. **Gallery Issuance:** All photo galleries are issued within two weeks of receiving the booth back, as noted on our website and in the information you would have been provided with.

3. **Tablet Locking:** Our booths are DIY, and as such, there are clear instructions provided to prevent situations like the tablet locking up, which would only have been caused through not keeping it powered. If followed correctly, there shouldn't be an issue. Should something unexpected happen, we are available for technical support and if you had reached out we would have helped resolve this in minutes, if you didn't reach out then we of course couldn't help resolve an issue we knew nothing about

4. **Customer Service** As a DIY provider there is an expectation that our customers will use the provided information, help guides etc there is always a friendly team ready to help where needed. There are no emails about an overdue gallery from 3rd August in any of our inboxes

5. **Missing Photos:** If you have not received your photos, it's possible the email containing the gallery link got filtered into your spam or junk folder. If you've checked and still can't find it, please email us, and we will sort this out immediately

Again, I am genuinely sorry for the inconvenience you have experienced. Your feedback is invaluable to us as we are always looking for ways to improve our service. I hope we can take the necessary steps to make this right.

Best regards,
Steve, BoothIY

Bedømt til 3 ud af 5 stjerner

Good booth, unnecessary faff

Booth itself was a good addition to the day but the organisation was not ideal. Online forms seemed overly complicated, had to download an app and upload my passport just to get it delivered. Upgraded for timed delivery day before but missed the one for pick up so had to organise the key days around the wedding just for the photobooth. Was fairly easy to set up and guests had a good time using it, with all the photos sent after online.

5. august 2023
Uopfordret anmeldelse
www.boothiy.co.uk-logo

Besvarelse fra www.boothiy.co.uk

Hi Sarah, thanks for your review and feedback.

In order to ensure everything runs smoothly we have a Pre-Event form, it asks for delivery and collection details, and any personalisation information (backgrounds, text, etc). We make it simple as possible, I'm sorry if you found it overly complicated, we are always keeping these things under review and looking for ways to simplify the entire process.

The ID step is completed with a third party, and as far as I know you do not need to install an app. We do advise that we need to verify hirers as part of our insurance, its a step we'd love to remove from the process but its something our insurers need us to do, and the companies we use to do this make the process very simple.

In regards to the delivery and return options these are made clear in from booking, it is always the working day before and working day after. One of the great benefits is the flexibility that gives you in using the booth, and removing the usual restrictions you'd have with a 3 or 4 hour hire which usually leads to more photos and fun for your guests. We can see the booth was a hit with a gallery full of photos and GIFs.

If you would like to discuss any feedback with us, please reach out to our team at help@boothiy.com

Bedømt til 5 ud af 5 stjerner

Great wedding addition

We hired the pod for our wedding and everyone had so much fun using them and especially getting to take a copy home with them! The picture quality is amazing and set up and return was really simple! Would definitely use again for any future parties thanks

29. juli 2023
Uopfordret anmeldelse
www.boothiy.co.uk-logo

Besvarelse fra www.boothiy.co.uk

Thanks so much for your lovely review - we've loved playing a part in your big day and seeing all the amazing photos you captured

Bedømt til 4 ud af 5 stjerner

Wedding photo booth hire- great experience

We used Boothiy to hire a Simple Booth for our wedding on the 27th May, and were really pleased with our experience. The booth was easy to set up and use, and our guests absolutely loved it- it added a real sense of fun to the day and was one of the highlights of our reception which are still getting complimented to this day. The only part of our experience which could have been improved was that it would have been great to have received a confirmation email to state that all parts of the screening process had been completed & that our booth was ready to go, as the ID check part of the booking process is a bit complicated to use and it is hard to know whether you have passed the checks or not. However, I would still wholeheartedly recommend Boothiy as their product is by far the best photo booth experience I found at this price point during my wedding planning process. Thank you for all the pics and memories- we will treasure the images of our family & friends forever!

27. maj 2023
Uopfordret anmeldelse
www.boothiy.co.uk-logo

Besvarelse fra www.boothiy.co.uk

Thanks Jennifer we value your feedback and LOVE that you have enjoyed your experience and photos, our new customer portal responds to some of your constructive feedback so thank you for your help in shaping our service for the future

Bedømt til 5 ud af 5 stjerner

Great keepsake!!

Delivery and collection of the booth were quick and easy. The set up of the booth was also very quick and easy. The booth was really easy to use and everyone had a great time using it! It was a great souvenir for people to take home with them, either having printed the images or having used the text/ email/ airdrop function. Would definitely recommend!

15. juli 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Just What we Needed

We can’t recommend Boothiy enough, the whole process was relatively straight forward and for a good price. We had looked at other photo booths but they are not only expensive but we didn’t like the limited time it was available. With this DIY set up we got 24hrs so plenty of time for our guests to get pictures throughout the day. We went with the all in package but didn’t end up using the background or props as we had our own. The printer looks easy to use and maintain but we didn’t set this up in the end either. Guests didn’t seem to mind not having them to take away on the day but it is useful having the option. Delivery, unpacking, set up, packing and collection were all really easy as well so overall we’re very happy.

29. juli 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing photo booth used for my wedding

Such a great company to deal with from start to finish.
The quality of the equipment was brilliant and the set up was so easy.
All my guest at my wedding absolutely loved the Photo Booth. I will definitely be recommending this company and I will be using it for future functions.

1. juli 2023
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Great Fun

Easy procedure for booking. Arrived with set up instructions. Good to assign someone to be in charge of set up at your event, so you can just enjoy using it with your guests!
Was collected after the event and had a great time seeing all the photos everyone else had taken as well.

8. juli 2023
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Fab set up

Really great set up. Unfortunately the backdrop didn't hold up in our venue (got pink sparkle) it was just to heavy for the blue tac. Otherwise great to use, easy enough for everyone to use, and the printing function added to memories. Family and friends had a lot of fun throughout the evening of our wedding. Delivered on time, and thankfully was able to get a family member to drop it off the next day!
I would say its a shame that the pictures are not sent straight away to those asking for them on the night. Guests then got sent the whole gallery 2 days after the event and I had to wait.

23. juli 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Super quick and easy process

Super quick and easy process, instructions are really easy to follow. We loved that it also didn’t take up a huge amount of space too at our venue, photos came through really quickly too

27. maj 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

What a brilliant service this is so…

What a brilliant service this is so easy to arrange for delivery direct to my wedding venue and drop off at local post office after. It was super easy to setup and brilliant fun to use for me and all the guests.
Really good printing the photos off as taken and the added option to email it directly to people!
Would definitely recommend

15. juli 2023
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Fab company

Good communication, easy to set up and use. Everyone had fun with our photo booth.

Only downside was - wasn't told the back drop had no frame or anything to help out it up.

29. juli 2023
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Untrustworthy

The booth is super easy to use and was a huge hit with our guests! We had a few little issues with delivery being late and the printer not working but delivery was sorted and we received it in time for it to be set up and enjoyed using it.
Edited after - we were promised individual photos and never received them. They cut off our contact to them so we couldn't ask for them again.

2. august 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great added feature for your celebration

I saw boothiy on fb and thought this was a great idea, and also at a fair price, I booked the cheaper package had confirmation, through then decided later that I wanted to add extras to my package it was so easy to do, it turned up, I was notified the whole time when it was to arrive, it was boxed packed all was carefully packed and you also got photos of it all before hand, instructions all in side, we did have an issue with the plug on the day of the wedding it wasn't charging properly and the ipad lost all battery and we couldn't re open the app so had to message the help number given to re activate, it was all sorted and back on track within 20 minutes everyone enjoyed even the staff were joining in which we thought was hilarious, well worth the money and a great little added feature for you and guests 😀

12. april 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The Photo Booth was easy enough to set…

The Photo Booth was easy enough to set up it came on time and well packaged up the collection was nice and easy to do to and the photos were available within a week so overall was very impressed with the service as I was kept updated with the progress of my order at all times thank you

15. juli 2023
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

This was a trusty affordable option

This was a trusty affordable option for anyone looking to have a photo booth the family and friends loved it at our wedding reception especially all the kids!

Only issue was mine came with an old instruction process with the wrong help contact number on and so on the day trying to set it up the iPad had died and when rebooting it needed a passcode and activation. The number on the pack was old so threw me off however a quick message to the Facebook page and someone got back to me with a different contact number and sorted everything within 5 mins so very handy.

The iPad on the day also was filtering some of the photos automatically when we didn’t click that option and the light attachment would only stay on for a few seconds luckily though we didn’t need it at our venue.

Overall for the cost of this and the ease of being able to do everything yourself and have no worry about time frame on your occasion this has to be one of the best Photo Booth options out there!! Highly recommend and have suggested to some other guests who came to our day! Would use again for sure!

15. juli 2023
Uopfordret anmeldelse

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