Customer service is phenomenal, especially Helen Tang! Helen contacted me prior to shipping regarding my shipping address with a possible problem; I live on a borderline of 2 towns, new community so... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
When I placed my order with Biganydeals, I was informed by their Support Team that two of the items ordered were no longer available. Support team member, Helen Tang, informed me of my options in rep... Se mere
I realized that I didn’t get a confirmation email after I spent an hour pouring over all of the beautiful designs and had selected several. I contacted customer service to inquire about my order and... Se mere
I thought I was missing one packet of diamond. I contacted the service department and Helen responded within 12 hours. She told me exactly what was needed. I sent the information. I then found the pac... Se mere
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I was very impressed with the service I…
I was very impressed with the service I received when the wrong color beads were included in my project. I contacted the company & got an answer back right away. The correct beads were sent to me very quickly. I am very happy with this company and will do many more pieces from them.
My sister got me hooked on this…
My sister got me hooked on this website. I’ve had several pictures made by this company and I’ve been pleased with all of them and if they can’t do the picture, they let me know ahead of time so I’m not too disappointed. This last one we were kind of been a flood situation so I didn’t read the emails stating that I needed to fix the picture so I just text them to ask him why it was taken so long and they let me know and everything is cool. They’re doing my picture and it will be Here before. I know it another one. I’m sure I will be thrilled with their understanding. They’re helpful. they do great work. I’ll come back to them over and over again and I will tell my friends this truly is a wonderful site Betty from Texas.
Purchasing for the first time with this…
Purchasing for the first time with this company and they have already communicated with me and kept me informed about my order. I look forward to receiving it.
I love the way my special orders have…
I love the way my special orders have come out, the customer service is great!
I will definitely keep ordering from this site.
Frances
Very Good Very Helpful I made a mistake…
Very Good Very Helpful I made a mistake on my order and you helped me fix it right away thank you so much
Diamond painting
I contacted the company because I didn't have confirmation my order went through and I was worried they didn't receive it as my money was taken out for my order,they were really quick at replying to me and reassured me they got my order and it's on it's way. Thank you so much for your help.
Did not receive my order . But tracking says it was delivered
I placed an order got a tracking number and tracked it all the way said it was delivered but neaver received it. Checked with postal office and they said they could not track it because it wasn’t one of their numbers. Biganydeal won’t answer my emails so I’m out my diamond prints and my money !
I placed the same order twice
I placed the same order twice, but wasn't sure that I had done that. Someone from your company discovered the issue and sent me an email as to whether or not I wanted to cancel one of the orders. I was so surprised! And, I will be receiving a credit in the amount of the extra order!! It was so wonderful to have someone actually care about me! Thank you!
The promptness of the response is great.
The promptness of the response is great.
Very good and fast servce.
I have ordered several customs form…
I have ordered several customs form biganydeals, unfortunately, my photo wasn't attached to my order. I received an email the following the order and a link to send my photo. It was a simple and easy to do.. The following day I received another email stating my photo had been received. Thank you for the promptness in handling my error. Will also get customs from them as the product is well priced and of good quality.
Order not correct. Sent an email promptly...
I sent an email as soon as the order was placed and noticed they were sending me two of the same item in a group of items. I immediately sent them a reply that the one item was for two different snowmen. I was asked to send a picture and I did. I heard from them promptly that they would change it to the two different snowmen I originally wanted. I was very pleased with their timeliness in getting back to me and handling my situation as promptly as they did.
Replacement drills
I have requested replacement drills 3 times for this particular drill. and have not received any communication back.
I received order #BAD00149903 and have really enjoyed working on the Stained Glass Hummingbird below. The item number is XD119. The only problem with completing this is that there is only 7 of the #11 - E which is the deep pink beads inside each of the flower petals. As you can see it needs a lot more than 7 piece. Can you please send me another package of the #11-E with the correct amount so I can finish this diamond painting?
I sent this email on Nov. 29 and have not heard anything back from Big Any Deals. Are you able to send me more of petal beads needed to complete this diamond art?
This is the third request for replacement of diamond art beads. The photo below is one from your site. I would like to complete this diamond art but as you can see there are more than 7 of the 11-E beads needed to complete the diamond art. 11-E is the bead that goes in the center of each petal of the flowers. Can you please send me the beads or at least have the courtesy to answer my request for the beads? I know that the emails are going through as they are not coming back to me as undeliverable.
Ils ont pris le temps de m'écrire pour…
Ils ont pris le temps de m'écrire pour m'expliquer qu'il y avait un problème avec ma commande. Ils m'ont donné des options pour que je sois pleinement satisfaite. Merci.
I ordered drill pens they came today…
I ordered drill pens they came today with no instructions so I have no idea how to use them. As of right now they are useless to me.
I still have not gotten two of my last…
I still have not gotten two of my last paid custom orders. They had been good about my orders before but it has taken way too long on these and they have not answered my email. I have no other way to reach them but through this review.
trying to return …
trying to return and cannot get a return address.
On Sept 14 i ordered 5 diamond art…
On Sept 14 i ordered 5 diamond art pieces buy 4 get one free on my debit card for 43.03 and I have not received them at all and no answer
I placed and order on Aug 6th and have…
I placed and order on Aug 6th and have heard nothing from them. I opened a case with Paypal. Big any deals responded with please close the case with paypal you will recieve your order shortly. I trusted them. o have heard nothing since.
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