The Costello Group  Anmeldelser 

The engineer was great on time, pleasant and courteous and certainly knew his job, well pleased.

Had an issue with my fire. Ordered the part I needed a new mother board. Spoke to Luke who arranged a visit to fit the part. He rang me as arranged half an hour before arriving.
Fitted the part cleaned the glass and checked that all was working. Was very efficient and would recommend him. A 5 star experiance.

I highly recommend the team at Bespoke Fireplaces. We have had our Panoramic 2000 for nearly three years, and it is fantastic feature in our living room.

Recently, we encountered an issue with the front piece of glass. However, Luke Riley from the Service Department promptly arranged for a replacement to be sent to us.

I cannot thank the team enough for their excellent customer service. I highly recommend this company!

Wow, wow, wow.
Popped in today to see in real time the Panoramic X 1500 fire which we had looked at on the company website.
We were given a full demonstration of the different flame patterns and colour combinations from Steven who was very professional, exceptionally courteous and extremely helpful.
We agreed on a purchase for later in the year and also enquired about another fire which we purchased and took home with us.
Steven also took the time to show us some of the very latest wall coverings which we are very interested in, he even gave us some samples to try at home.
I didn’t know that exemplary service levels like this still existed.
Thank you very much,
Graham

If it’s possible I would give a 10star because the service I got is superb. Job is neat and the customer service was fast.Steve was very helpful and I got more than what I expected..thanks so much and I will definitely recommend

Absolutely amazing company, great product and staff are very helpful (going way above and beyond what is required). Would highly recommend bespoke fireplaces and will no doubt be ordering another fireplace from them in the not so distant future.

The service received was excellent and timely, however this is the second circuit board we have had to have replaced in the 4 years that we have owned the fire, this time obviously out of warranty...however as I said, the service received was excellent.

We found Bespoke Fireplaces by chance after visiting many fireplace showrooms across the NM, TBH we were very pleased as the showroom is very impressive catering for varied types of fireplaces and media walls etc. We subsequently visited 2-3 times and firstly the people in the showroom Colin, James and Molly were absolutely brilliant, no pushy sales techniques and very knowledgeable and extremely helpful in providing samples and advice. The flute wall we chose is brilliant and not seen it anywhere else. The lead designer Paul was first class throughout updating us on order progress and preparation for install and advice on ensuring everything went smoothly. Paul & his install co-worker Steve were very respectful entering the house and continually tidying up, they even set up a gazebo on the drive to keep any mess outside when sawing etc. The installation quality is fantastic and the level of workmanship second to none. All in all Bespoke Fireplaces are a fantastic company to do business with, we highly recommend them and would be our first point of call should we need another fireplace. 👍

Fantastic from start to finish. Don't go anywhere else. Installation team are 1st class. Take you through every step of the way. Couldn't do enough. Truly professional.

Firstly, my husband and I had visited many fireplace shops and wasn't able to find anything we liked. Although not from the area we decided to visit Bespoke Fireplaces and were not disappointed.
The sales representative that assisted us is called Colin and may I say he was so helpful, informative and at no point did he make us feel rushed. He was just wonderful.
The showroom is big and roomy with lots on offer. There are many different fires and fireplaces to choose from, unlike other places that we visited. There are a massive selection of woods, marble and other components which can be viewed in the shop and online.
Once we had made our choice the company got on with making the fireplace and during the process we were informed about everything along the way. This included drawings and specifications. The overall service was absolutely excellent and I cannot praise them enough.
When the fireplace was ready and a date set to have it installed I had to cancel at the last minute as the plaster on our wall was not quite dry. This was met in positive manner and another date was arranged. This was another plus in their customer care.
Paul and Stephen came to install the fire and fireplace and they were an absolute pleasure to have in our home. They were courteous, respectful and did a beautiful job all round. They left the house as they found it which represented their company very well indeed.
I cannot praise them enough and would most definitely recommend them every time.

A massive thank you to Bespoke fireplaces

Excellent service from a very professional company. Bought two fireplaces and we are delighted with both of them. The Italian marble surround for the formal lounge is stunning and in contrast we have a media wall electric fireplace in the dining kitchen area. The customer service, communication and installation service from these guys deserves more than five stars. We would definitely recommend Bespoke fireplaces.

I had to have a replacement electric fire. The aftersales team was very apologetic and replaced the item. The appliance came on time and was fitted by two polite and friendly guys. Excellent

We are often quick to complain and slow to praise, and with that thought in mind I wanted to commend Ryan to you who came and replaced a circuit board. He was professional and effective but also kind, patient and caring. He was conscientious, answered all my questions and left everywhere tidy. He said any further problems to just contact you. He is an asset to your company.

I also want to thank everyone with whom I had contact - Colin, Paul, Steven, Jay, Katie and Molly who kept me informed at every stage.

I could unreservedly recommend Bespoke Fireplaces to anyone. Your after sales support is phenomenal. Please convey my appreciation to everyone.

Visited the showroom on Friday.
We had travelled up from the Midlands to meet James .
Upon entering the store we was greeted by Colin who showed us around the various fireplaces that would compliment our room and media wall whilst we waited for James .
James knowledge was second to none as he knew what he was talking about .
We ended up buying a fireplace and could not be more happy , We chose this company as the fires come with a long warranty and as you can see from previous reviews,it's definitely a company customers go back to .
We are already in the process of buying a second fire we liked.
Also want to give a big shout out to Colin who we had a chat with.
Great experience visiting the store and very courteous Staff who definitely look after the customer.
Keep it going guys and see you soon

Just been to the showroom and bought our new electric fire. James was very helpful and showed us the features of the fire, I would recommend them to anyone this is the second fire I have purchased from them and they go above a beyond. Also they have a room with toys in for anyone visiting with kids which is very useful.

Excellent service, sales process so easy and product delivered when we needed it no fuss. So impressed with the 2m fire such a focal point in the room.

We have a beautiful fire and had it 3 years. We had a slight issue with the electrics and the service since reporting has been fabulous. Katie, in customer service has been super efficient, helpful and very responsive. The engineer who attended was excellent and all fixed within an hour!

Beautiful fires, fantastic service.

Should we move house again in the future, we would only use bespoke fireplaces 🔥

Just purchased a new fire. I emailed BF to ask some questions and received a reply within the hour. Fire was delivered to glasgow within the 3 days advised with a
Text to advise a time frame of when the delivery driver would be and a tracker to show where the driver was. Very impressed with the overall service.

Reported a fault with my fire which was out of warranty. New parts were sent out free of charge by post with video instructions on how to swap them. Work took me about 45 mins and the fire works perfectly again. Communication to me by Katie in the Service Department kept me informed throughout of when the ordered parts would be in stock and then posted. Excellent all round. Thank you Katie and Bespoke Fires for sorting everything so effectively.