Barton Watch Bands Anmeldelser 

I can say the customer service is great, but that is about it. First order via ups said it arrive (in the UK), but I never found it. Barton was quick to resend another, but after approx 14 days I find UPS has now shipped it back to the U.S., due to the address not being correct (second order was sent to an actual UPS point, so no idea why UPS can’t find a UPS drop off point….). So I gave up after this. No idea what the bands are like, I’ll have to order something UK based instead.

I have now purchased two bands from Barton to adorn watches in my collection that had original bands that were not satisfactory. The quality of both bands is excellent. Good materials, easy installation. And customer service has been very helpful and responsive.

Strap arrived today, around 10 days shipping to the UK, not too bad. Disappointed with the strap, feels like synthetic leather, despite stating genuine leather on the inside of the strap, does not smell like leather. Buckle feels cheap, it stated stainless steel, it looks like chrome plated. Strap is not very long. Quick fix strap pins are very thin, this concerns me as its for an expensive watch. Suspect it will not last very long.

Great customer service! I ordered the wrong clasp by mistake. They sent the correct one IMMEDIATELY, and sending back the old one was very easy. Quality of the watch band is very nice too!

I cannot say enough good things about Barton Watch Bands. In addition to having a great selection of quality watch bands at reasonable prices, their customer service is first class. On two occasions I have needed to exchange bands for a different size due to my screw up and they have made it as easy as possible. They also respond to emails with a real individual vs many of these AI responses you now get. I will continue to order merchandise from them in the future and highly recommend.

Made a order two weeks ago…
My order didn‘t left the us yet.

Very very poor delivery time…

I will admit, i didn't realise they were an American company before i ordered. Despite this, two straps arrived to the UK within two weeks. They are good quality and exactly what i was after.

The Horween leather bands are great. The leather ages gracefully. I wear it everyday and everywhere, and it lasts about a year and a half before it starts to look used up.

The wrong band was delivered to me, but customer service sent me the right one free of charge. So no harm done.

Quality is very good for price range. I would definitely buy another band.

Poor quality, bands fall apart after few uses, for the price you would expect at least medium quality.

Have tried 3 products
Leather bands are layered and they start separating after about a month.
cloth bands unweave after a couple uses.
silicon straps break in the buckle holes.

Great communication, absolutely delighted with my watch strap and it came in a lovely box. Delivery expensive so I was unsure but will definitely use them again, thank you. 😊

Similar to so many others, shipping is ridiculously slow and customer service is a joke. I even paid $80 for Express Shipping via DHL only for them to ship the items via standard shipping. So was the point in paying extra? They indicate 3-5 days for Express Shipping on their site but my order is already 17 days old and I still cannot track the order. Customer support even tells me to be patient despite paying $80 for a service that they seemingly did not provide.

I purchased a canvas smoked grey Barton band 2 weeks ago. Went swimming twice, and its color faded.

I purchased a blue watch strap, they sent white, I have sent 5 emails, received automated response, they have totally ignored me and I am £42 down, my next step is to try and get my money refunded from my credit card company, do not waste your money dealing with this pathetic company. They are dirty low life scammers

To preface - I had noticed some bad reviews before my recent purchase, but I had a good experience with Barton a couple years ago so I elected to give them the benefit of the doubt (to my dismay).

I ordered 2 watch bands from Barton in the beginning of June. I live in Hong Kong so I was fully expecting it to take a while for the international shipping. Decided to be patient and just let it turn up whenever it does.

I forgot about it until 2 days ago and realised I was still out of 2 watch bands, so I logged back in to check my order and it was still in "confirmed" status, with it saying they will let me know after it gets sent out.

Surprised the status did not change at all in over a month, I sent an email to them to ask about the order status. The next day, I receive an automated mail telling me my order has been cancelled as there is no stock and a refund will be issued. No apology or even a single word from a real customer representative explaining the situation.

They held my money for over a month and had no intention of fulfilling or refunding my order until I reached out. Appalled and deeply disappointed with the customer service, especially compared with the first experience I had with them a few years back.

Reading some of the other reviews here, I guess I should count myself lucky that I even received an automated response and had my money refunded.

Avoid this company.

I did not get the delivery, I got an email saying that the order was delivered but I didn't get it. I sent multiple emails asking about it but no response at all. I thought because they had multiple videos on youtube about their products would be a legit company but it is definitely a scam.

International delivery ranges from 15 days to 25 days - compared to next day for many local suppliers.

The shipping is also quite expensive, and of course, mandatory customs charges must be added on top..

Barton need to move away from this tectonic ground delivery service and look at quicker airmail options, or better EU distribution solutions.

The straps are good. It's a shame the stock is low.

Outstanding company with excellent customer service. Always helpful & the watch straps are premium quality & enhance any watch. I’ll keep buying from this company. Thanks Barton.

A month after order parcel still in canada and no reply from customer service..

Updated: the strap arrived after 2 months still way to long so may be better for US customers than EU.
But the strap quality really good.

After ordering strap I happened to come across the negative reviews which made me a little nervous but happily strap was delivered today albeit some 11 days from ordering . Strap is really good quality and packaged very well and looks great on watch . Would I order again ? Yes I would all I would say is don’t expect a 2/3 day delivery after all is coming from US 😀

Finally received watch strap after waiting for 13 days from ordering. Product arrived in good condition. Sadly, the stress of waiting and wondering if I had been scammed tainted the whole buying experience.