Barton Watch Bands Anmeldelser 

10 days after ordering and paying and still can't give me any idea when it might arrive. Email responses are automatic via a bot. Wouldn't buy again.

Okay, it's not exactly rocket science to see that the company gets some bad reviews.
I've seen a bunch from a few years ago that appeared to mainly relate to slow fulfilment and shipping and poor customer service.
I'm seeing similar reasons for bad reviews here unfortunately, just nowhere near as many as I was seeing.
So, I guess they are slowly getting a handle on this but it really shouldn't be a thing.
And the cut and paste responses to those bad reviews is a really bad idea Barton. Not very personal.

Anyway, my dealings with them.
The website is really funky, so pay attention when ordering as it tends to pre-populate your order, particularly if you are ordering multiple items.
It did this to me, it pre-populated a strap size that I didn't notice so I got the wrong size.
I kept it anyway as a spare and now I pay very close attention when I order.

I also keep getting direct e-mails with discount codes sent to me but when I attempt to enter them they don't work. Which is annoying.
I did e-mail Barton about this and got no response. Which is very poor.
I was also under the impression that if you signed up to the website then it resulted in free shipping but again, that function is not working for me.

So, like I said, the website is funky, pay attention.
The watch straps, bands, whatever you want to call them, are pretty good. That's the good news, right?
I buy the one-piece nylon NATO straps and I'm happy with the end product completely.
Just not so much with the journey to get there.
If they sort those issues out they really would be top notch with a glowing review page instead of what they actually have.
Bottom line is, I will still buy from them as long as things continue at least how they are.
I recommend the product itself to you, less so the service or the website.

Never received the watch strap I ordered. All my emails have gone unanswered so far.

So on June 24th I ordered a black alligator grain leather watch band from Barton Watch Bands, got the confirmation the same day. 2 days pass, I wrote an email to their customer service asking when will I get a tracking number for my order, no response. 4 days pass, wrote another email again, still, no response. 6 days pass and I just lost hope of them shipping my order out so I wrote them a refund email and I have low hopes of them actually giving my money back. Probably never going to buy from Barton Watch Bands again because of the poor customer service and shipping. What really disappointed me is that they state their shipping times are 1-2 days and I get it that sometimes there are a lot of customers buying from the same shop, but atleast write to your customers about their orders or what problems you might be having, some response is better than none.

Decent. Good price. Not so good shipping experience.

I made an order #87591163 on the 3rd of May, and received confirmation from the company that it was shipped. Since then, the last update I received from the shipping company USPS was that the package was accepted in the US on the 9th of May. No updates whatsoever since then from USPS or Barton.

I started contacting Barton since the end of May with generic replies received and only one reply that stated it will send the order again. No new tracking number was received. I sent multiple follow ups while being completely ignored by this sham company and they are happy to send spam emails and hollow offers.

I hope this message is sent to any potential buyers, this company has a nice website but it is not legitimate and they will scam you. Please be aware

I've worn a lot of smartwatches/watches with a lot of different straps in my life but this Barton Watch band is the only one I ever had problems with. At the end of a day wearing one for my apple watch I had a serious rash on my wrist right under the strap. Never had such a thing ever from anything, not even any cheap watchband from amazon.

Go invest your money somewhere else!

Best customer service team I’ve dealt with in a very long time. I screwed up my order, all my fault, they immediately fixed the issue without asking for the incorrect product back first ! They even sent out a pre paid envelope to return the wrong bands. It was smooth and fast and very friendly service , A+ !

Six stars!!! Customer service was great! Watch bands are still in transit.

I made a mistake on my original band order and was pleasantly surprised by the fantastic customer service. Barton sent out a replacement band for me before requiring me to send back the old band. They also provided a prepaid label to make the return an easy process. Great service and great products!

Josh provided a level of service above my expectations and I look forward to receiving my new watch band. My message to customers reading these reviews. Give Barton a go. It's easy to get "annoyed" when things don't go your way, however, be a patient and courteous customer, understand time zones vary and you won't always receive an immediate response to your message. Lastly, remember that shipping times are outside Barton's control. Their products are reasonably priced and they have a good range. Finding a variety of watch bands at retail is now close to impossible. The last thing I want is for watch bands to become even less accessible online. Carry on!

Classic - ive sent 3 emails to Barton customer service over the last month while waiting for my product (expect a 4+ week wait in australia) and the only response i got back was an email asking me to rate them. Paid delivery is terrible, expect month long delay, customer service ignored all communication. Its a shame as the product is actually pretty good, but the service is worse than a fart in a packed elevator

Im kicking myself for not reading the reviews first. What an idiot I am.

Ordered nylon army green fabric 24mm watch strap canqr-army-24-lng for Casio protrek.

Strap was £ 20 delivery £ 10 which I failed to spot. The strap took £ 25 days to arrive. It was well packaged but if very poor quality compared to the original strap.
No self respecting army guy would put this on his watch. I expect it to last 5 minutes.

We are now in June 2024 less than 6 months after purchase and as expected the strap now has started to wear away on the edges. I give it another month before it fails completely

As per other reviews (which I wish I’d read first) there is zero customer care. This business just takes your money via a website and that’s it. They sent me the wrong size band and added a set of spring bars to my basket which I didn’t order and was charged for. I’ve emailed them multiple times (ironically to the email address they ask other reviewers below to email to resolve) and no one has replied. I’ve been ripped off. Avoid is my advice as if any problems you are stuck. Awful.

I have 6 Barton watch straps and love them all. Leather, leather alligator, hybrid silicone/textile and silicone. Each time I change out a band on my watch it looks like I have a new watch. Barton replaced a band due to an issue and they immediately sent me a new band in exchange. EXECELLENT customer service. Super fast customer service. I use the "chat" to correspond to the agent and they are the best customer service team I have worked with so far. Barton offers a variety of great watch bands. They stand behind their product.

Product itself seemed reasonably OK apart from a defect in the stitching. The post-sale customer support is non-existent: I've sent two emails about the defect and received no reply after a month. Won't be going back to them again.

I ordered a watch band in September. It took three weeks for the order to arrive and guess what? It was the wrong band. Not the one I ordered.

I contacted their customer support and they were very apologetic. They promised me to fix it and send the replacement free of charge. Guess what? It’s been 7 weeks since and I am yet to see their promise to materialise.

I do not recommend buying anything from them.

Product itself is fantastic - top grade strap, love the quick release spring bars which made changing the strap very easy.

Only negative would be the delivery process but I don't think it's all Barton's fault. 18 days from order to delivery seems like a long time plus despite being delivered successfully there was no update on the UPS site to say it would be delivered today and it still shows it as 'on the way'.

If you don't mind waiting a while for a quality product then buy with confidence.

I purchased a watch band from Barton 4 weeks ago, including shipping protection the tracking information provided by Barton referred me to UPS. UPS indicated the item in question was to be delivered by Australia Post and provided a second tracking number which Australia post know nothing about. I sent two emails to Barton customer service seeking clarification and received no reply. All that aside the watch band has now turned up and is as described. A realistic indication of likely delivery times and better communication would have resulted in a 5 star review even with a 4+ week wait for delivery

Did not from watch band.
Very basic communication.
Would like to have my money back !