Barclaycard US Anmeldelser 

Never had a problem until they decided I had too much debt for their liking. Reduced my limit from 10k to 6k with no warning or contact. Pure garbage company that gladly took my high interest payments. Reported me over the limit to reporting agencies for 25 bucks after they reduced it.

Never missed a payment but they decide to keep lowering my credit limit. I pay my bill every month and use the card. Now right before the holiday, they cut it by 2/3rds! WTF!

If I could give it a zero I would it is not worth it. They don’t let you use the points unless you use them with a lot of hoops and obstacles to use them. In my opinion do not get. The points they offer you are not worth the hidden fees and yearly fee. Horrible card. Do not get. I repeat do not get!

Worst customer service department in the world.
I was robbed by a merchant and filed a dispute.barclays closed my case without contacting the merchant.no one assisted me,
I am out $1800 and no help from Barclays.
My name is Joan Williams.
This is the worst credit card merchant,
Stay far from them,

Warning! Do not get any credit card from Barclays. I have never missed the payment or a bill. I had the Athleta Barclay card, which I had used once for an Athleta purchased. It was stolen from my car, after which I immediately notified them And it took months for them to investigate. They then told me I had the card in my possession and was responsible for the charges, which I did not do. In addition I had hundreds of dollars more in fees because of the time it took them to investigate and wrongly accuse me of having made those fraudulent charges. Mind you, the charges were made in an area I had never been to before just avoid the hassle and never get a Barclay card!

I have had a credit card with Barclay for ten years an this is now a terrible credit card. I have excellent credit and always pay in full and on time. As a result they have repeatedly raised my interest rate and lowered my credit limit. When I call to ask why I am told because I don't spend enough and I need to spend more. This is the most irresponsible terrible advice to give. I will never use them again. Very very poor customer service!

Barclays has been very disappointing. They don’t remove obvious fraud charges from accounts and fail to protect their customers. Instead of helping resolve fraudulent transactions, they make the process frustrating and unsafe. This is not the level of security and support customers should expect from a major bank.

Nonsensical policies and frustrating subpar IT at Barclays credit card services. Spent 90 minutes wasting time “running in circles” per their repeated various nonsensical instruction—and self-defeating policies, in the larger landscape. Unable to escalate my case, despite my experiences in CS mgmt and typical success in escalating.

Second star because rep tried to be nice/helpful—despite ridiculous BarclaysUS credit services policies/IT/admin, and I didn’t suffer major financial loss or fraud :/

Longtime Athleta (GAP, BananaRepublic, Old Navy) credit card (decades of experience taught me GAP Corp doesn’t have best credit card mgmt via various banks).

Rec’d email telling me to read my Barclays message via my acct on their website. After about six failed attempts with consistent 10-15min delays in receiving emailed passcodes that expire in 10min—and additional incidences with IT apologies for reflexively shutting down after successfully entering when trying to reset password because my password wouldn’t work, I called them.

Rep told me that I can’t see access my acct online (even though they clearly instructed me to do so in a BarclaysUS email today), unless I give them my current financial info, such as income and employment so they can make sure I can pay my bills, and is why they want me to open my acct on their site to read that they require this info. (No other credit cards actually demand this info, in my broad cc experience.) Anyone else see the problems with this request (request to nowhere)? Brick-wall circular reasoning. Nonsensical. FRUSTRATING waste of time.

I told Rep that I’d prefer to close my acct rather than divulge my personal info. So he proceeded to close my acct, even though I explained that I have a near-perfect FICO score (I paid off all loans early, which is why I can’t get 850 or 900 FICO), with a decades-long history of all on-time payments, use 1-3% of my credit consistently. But their credit card has so many issues, I shy away from using. Nonsensical business policies.

But I’ve seen worse (incredible and shocking) financial institution practices, UNFORTUNATELY. I don’t rec Barclays credit card services. (GAP Inc companies offer credit customers much better shipping rates, but not worth all
this time and frustration.) :-(

Worst bank ever. The place a hold on my account after ever purchase. It’s rude and embarrassing to always get denied with a 850 credit score.

I have an American Airlines card through Barclay and I am ready to cancel the account. I have 4 fraudulent charges on my account and no one speaks English well enough to understand the issue. I have called several times, waiting an hour just to get another person who can't understand me and I can't understand them. When speaking about something as important as MONEY there is no room for a language barrier.

My GM credit card was transferred to Barclay. You can't get through to a real person. They won't let me download the app because my phone is Android 11 and they require Android 12. You answer about 20 questions to prove you are who you say you are. I won't be using my GM card till they find somebody who actually provides customer service. Avoid Barclays!!!

I just cancelled the Barclay JetBlue credit card. Tried to buy an apple computer and sale got declined because of possible fraudulent charge. No message or email came to me to click that it was me. They locked my card and the customer rep and the manager were unable to lock my card after spending half an hour. The man/woman running the fraudulent department need to be fired. Disgusted with their service. Terrible Terrible Terrible.

I want the JetBlue card but cannot deal with Barclay

Terrible.
I've been a customer for years, we pay our accounts (2) in full every month. In June 2025, I mistakenly scheduled the payments one day late. We got charged $29 late fee on each account, exorbitant interest, and this month, even though July's balance was paid in full, we got charged "Residual Interest" on both accounts!
I contacted Customer Service (I ate the June fees, they were technically my fault), no help.

Do not get this credit card, there's are plenty of other places that will protect the consumer. If you have a dispute they will not help you when when they know it's in to your favor. The absolute worst credit card I have every had. I closed it!!

I had to dispute a charge on my account on Barclay Arrival master card
I couldn’t remember my verbal password. They sent me to security department and after being on hold forever, they said i had to Fax or Mail my drivers license, social security card and a bank statement,
All the other cards just ask for some information or send a code to your phone and you can set up a new password but No they refused to help
I faxed the required documents and called again, first agent after 15 minutes said she had system problem and transferred me to someone else without explaining to her what the problem was so i spend another 15 minutes with this one who said i have to wait 10 to 15 days for them to
Process , and when I tried to explain that i might have to loose the window to dispute she hung up on me.
This is inconvenient and may cause me loose money.

I had been an Excellent Customer for over a decade . I am what you call a transactional customer . I paid my bill in full every month , sometimes even twice a month . I travel a lot , and enjoy myself , so being someone that used my card often , never paid late , and never had a single charge back makes me an excellent customer . I had a high limit and in the last 3 years they cut my credit limit 3 times ! I have never been late on a payment ever !!! The 3rd time I said ... enough is enough. I cancelled my card unceremoniously and without a doubt Barclays Bank does not care about their customers ! Why does anyone want to do business with a company like that ! I don't and I won't . I went immediately to a Small Bank , they are still out there , and they welcomed me with open Arms !

For no reason, Barclays just my credit line to a useless level (I have an 800+ fico).

As you know, when your credit card line is cut, it has a negative impact on your credit report.

Their notice of the cut offers I can go online to apply for a credit increase but it will result in a credit pull - Yet another credit hit to restore my credit line!

All the times I have had to deal with them the service has been the worst.

The only reason I have not closed the account is the negative credit impact of doing so, that ends today, Barclays you cut my credit line, I cut you.

One of the worst banks to own a credit card. I am not the least surprised to read the tons of negative reviews. The level of customer service is appalling, and their so-called security department is utterly crap and useless. This is the worst bank to deal with. I encountered a major security breach with them while speaking on the phone, and it is clear that someone from their staff was involved.

I’m a responsible borrower working to rebuild my credit and recently called Barclays about their practice of lowering credit limits immediately after large payments. I was shocked to learn this is intentional and non-negotiable.

This tactic punishes customers for paying down debt, destroys credit utilization ratios, and completely undermines any effort to improve financial standing. When I shared this feedback with a representative, it was dismissed without concern or explanation.

Barclays is the only lender I’ve worked with who penalizes responsible repayment. This is a predatory business practice, and I would strongly caution anyone considering opening an account with them.

If you’re trying to improve your credit, look elsewhere. There are plenty of lenders who actually support financial recovery and don’t sabotage your progress.

This is the third time they offered a special rate and didn’t honor it!!!