AviationADR Anmeldelser 

Excellent portal and uploading of files. Well advanced system and great results

Delighted with the service. I had voluntarily offloaded with easy jet at their request and they subsequently claimed I'd been on the flight and refused to pay any compensation. I submitted my claim through ADR. On completing the forms ADR pursued my claim to a successful conclusion albeit Easyjet dragged this out for a further 4 months following ADR's involvement.

Took 3 months but eventually got the right result in my claim against EasyJet after they bumped me from an overbooked flight. Tool on the website is a bit clunky and not easy to follow, and everything moves forward at a snails pace. But at the end of the day they do have clout and ensured EasyJet fulfilled their obligations.

The service is free. I did receive a small compensation from Easyjet for a delayed flight. The procedure requires several months of patience.

My issue was that I was denied boarding by Ryanair. I did receive the compensation which I clearly stated in my claim on the web page to Aviation ADR but what they did not take into account is the legal arguments which is under Montreal convention to investigate the pre-paid expenses. Their argument as to why my pre-paid expenses should not be eligible is that it is not under the EU regulation but they did not even try to investigate the matters further and therefore are useless for actual problems. If you are seeking the compensation it is an easy claim and everything is clear, airlines most likely will pay that. They should also investigate matters further rather than just focusing on this one law. This was very disappointing - I am down 2000 EUR and Aviation ADR did not help at all and this is directly the airlines fault.

Unfortunately, had a negative experience regarding this process. Myself and my passenger along with approx 10 others were queuing for a flight to London Luton, from Queen Alia airport and were sharing a queue with a flight to Dubai, as the Airport overlapped both queues 15mins prior to closing time of the London flight. We remained in this queue however, staff stopped calling us up. We were left waiting in the queue and then they re-opened for Dubai only. We took pictures of the boarding sign being still open, which was time and location stamped. We were never able to make the flight despite continuous attempts to contact Wizz Air and airline staff. Travel insurance didn’t cover it as it was an operations issue. The airport didn’t help because it’s a Wizz Air issue. The airport staff act on behalf of Wizz air staff at this airport. They never gave us formal paperwork stating denied boarding and said they don’t know anything about the forms. This was escalated to the manager working for the airport and we were told it is a Wizz Air problem and this happens all the time.

We then had to stay another night in Jordan at our own cost and booked to fly out the next day with a different airline.

A claim was placed with Aviation ADR in Dec 25, however, due to delays and errors made by myself and Aviation ADR in the booking process this got delayed. I received an email on the 10th of July, saying there had been a change to my case, however, due to Aviation ADR managing the case on my behalf I had to contact them and received the reply last night, that due to it technically not being a denied boarding it does not count and will not be covered. Wizz Air states no denied boarding was given out, so it doesn’t qualify. Also, due to the delay in Aviation ADR replying to me past the 7 stipulated days, the case has now formally been closed without me even knowing about it. I at several points have had to send follow up emails due to not getting replied with Aviation ADR. There seems to be some glowing reviews and rightfully so, as they have a tough job under tough circumstances, however, this whole process dragged out to nearly 9 months since the flight.

I’m pretty disappointed by this and saddened that our legislation didn’t support us in this case as they’re blaming this more on an operational error of the airport staff, as we never received a denied boarding form as they stated they knew nothing of these forms, which means no compensation for us as the consumers. No penalisation or lessons learned from this has been passed on to the airline staff, so I fear this practise will continue, as the airline was highlighted an issue with their contracted staff but as it proved a financial loss to themselves they have ignored it.

Something to be aware of with our laws. We’re not covered unless others play their part… which for us never happened 😕

In January 2026 KLM has cancelled our flights from Frankfurt to Norwich with a change in Amsterdam without providing us with accommodation or alternative route.
As the result it costed us over €1000 to get back home by train.
Initial complaint to KLM got us refund of ticket price , that’s all.
With the help of ADR we’ve got back almost all back , €820.
It took a good few months because “Dutch Royalties” were fighting hard for every cent but ADR people know what are they doing and we are happy with an outcome.
Thanks!

Warning to anyone thinking of using AviationADR / CDRL: Expect long delays, automated bot responses, and a process where no actual human looks at your evidence.

On paper, they claim to provide independent dispute resolution. In reality, your case is handled by automated scripts:

They ignore actual evidence: In my case, the airline explicitly agreed in writing on the portal to refund my flight expenses. CDRL’s automated system completely ignored this consent and published a decision listing £0.00 for expenses.

Empty promises of human review: When I pointed out this obvious software error, I was told it was escalated to the Chief Adjudicator with a 21-day timeline. That deadline expired with zero human contact, while automated system emails blindly continue to chase payment for the wrong amount.

Objections go into a black hole: My portal status has been stuck on "Objection Review: Pending" for weeks. It is clear that no human adjudicator ever opened my file or verified the airline's actual response before closing it.

If you are considering using CDRL, be prepared for an automated runaround where nobody actually reads your file. You are far better off bypassing this process entirely and taking claims straight to Small Claims Court.

Update: in response to the CDRLs reply below: I already created a ticket weeks ago to raise this issue (ticket id A001084), but have yet to receive a response. Please could you raise this internally so this gets picked up finally.

Update: after escalating here it has now been resolved, so updated my review from 1* to 3*, reflecting the point it was resolved successfully in the end but took many weeks, several support tickets and raising here to get there. Either way, thanks for resolving!

My experience was positive because the team was professional, approachable, and communicated clearly throughout the process. They explained each step in a way that was easy to understand and responded to my questions promptly. I felt that my concerns were listened to and treated fairly, which gave me confidence in the process.
The company does a good job of providing a fair, impartial, and well-organised dispute resolution service. Their communication is clear, they keep customers informed about progress, and they handled my case in a professional and respectful manner. They also appear committed to resolving disputes based on the evidence, which helps build trust in the process. Continuing to maintain this level of transparency and responsiveness will help ensure a positive experience for future customers. Nevertheless, one negative comment is that their adjudicator and chief adjudicator should have adjusted my claim as per undeniable evidence provided which did not take place in my case and therefore I received less refund than expected.

They really fought our corner! It was a long process but they got us a great end result!

The ADR were amazing at resolving our claim with easyJet, at first the airline were extremely stubborn on settling a dispute where they were clearly wrong. Although it took some time for the whole process to be completed the ADR were able to get me and my partner a deserved refund! Couldn’t recommend more

Took 4 months to go through the process after the airline dragged its feet for 4 months. Finally had confirmation a payment was to be made, shared bank details, but then nothing and it’s been over a month. Claim was marked as paid and closed, but no payment received. Clearly no point to doing this if the airline can ignore the outcome.

Good help in terms of mediation as airlines often just brush off things and dont always offer what you are entitled too. So had to use the adr directly rather than other agents who take cuts. Got my expenses returned from original airline for alternative flight booking. I didnt get any compensation for cancellation of the original flight due issue in the middle east at the time but I was kind of expecting that even though other airlines were still flying to the same destination. However adr was easy to use once I got to understand it, the process does take time but the services does do what it say so keep up the good work.

Took them 7 months to get back and the adjudicator got the key facts wrong and misunderstood my case entirely. I was claiming for KLM to reimburse me extra luggage cost caused by rerouting me to Emirates with smaller handheld baggage limit (7kg vs 12kg) which resulted in me needing to pay for excess baggage fee, and they thought I was complaining about KLM incorrectly applied the excess baggage charge!

Totally useless and waste of time, think their system may be AI because any human will get such simple facts right. Not to mention there’s no means to complain or clarify my case on their official site!

Case reference to proof that I used their service: 695179f935c081a8960c7254

I'm glad I looked further into how I could bring a claim against Wizz Airline, as I had been going in circles with their internal complaints team with no real solution to my very simple and straightforward to understand complaint.

The Aviation ADR process was simple to understand, fairly easy to complete the relevant information required to open the claim, and they progressed the complaint quite quickly through the stages with an appropriate solution reached in the end (though this is something that I had expressed directly to Wizz Air in my internal complaint to them, thus shouldn't have needed to get to Aviation ADR in the first place).

Nevertheless, I would certainly recommend anyone with a valid dispute and relevant evidence to utilise all their resources, especially unbiased external solutions like The Aviation ADR, rather than simply accepting what an airline tells you.

A big thank you to ADR for sorting out my claim,very easy process,and surprisingly quite quick,the Airline told me no claim was due,but as soon as I went thru ADR all of a sudden they became liable

The process was straightforward, and the team kept me informed throughout my claim. They handled my case professionally and helped me obtain compensation from the airline when my direct attempts had been unsuccessful. Although the process took some time, the communication was clear and the final outcome was worth the wait.

Aviation ADR supported our claim for compensation and a refund of expenses against Air France/KLM. For details of our experience with KLM checkout my review, what remains to be written here is that after several months we were successful in our claim but without Aviation ADR's support and process I have no doubt we would still be waiting for payment for a legitimate claim. Thank you.

AviationADR was able to assist with a claim wrongful charge from Wizzair. It is reassuring to know that a body like AviationADR exists to protect customers like myself. A recommended service for anyone who’s experienced bad customer service from an aviation service provider.

Aviation ADR are extremely efficient and process driven respected adjudicators that get results. They are highly reliable and effective and are fair in their assessments. Their communication is excellent and update you on every aspect along the way. Payment of the claim was agreed quickly and payment was made the following few days.