I would have greatly appreciated to have been told I had to pay duties and taxes : Spanish VAT and ancillary costs from FedEx. In fact, you receive GBP 90 and I paid double!
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I recently contacted Arthur Price regarding a material issue with a few pieces from my Signature Echo cutlery set. I was incredibly impressed by how helpful, polite, and swift their customer service t... Se mere
Virksomheden har svaret
We ordered a new canteen of cutlery to replace the set of mis-matched knives and forks we had accumulated over the years. We wanted something that was timeless and could stand up to normal family... Se mere
Virksomheden har svaret
Customer service was excellent. For some reason, one of the AP discount codes didn’t work and so when I phoned the customer service team, they were very happy to just refund me the discount at the poi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Shop Arthur Price cutlery sets, tableware and gifts for the home. Arthur Price is a UK based family owned business founded in 1902.
Kontaktoplysninger
Unit 1 - 6 Britannia Way, WS14 9UY, Lichfield, Storbritannien
- 01543 257775
- enquiries@arthurprice.com
- www.arthurprice.com
4,6
Fremragende
145 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Delivery was fine and the cake forks…
Delivery was fine and the cake forks were of a great quality
11. maj 2026
Besvarelse fra Arthur Price
Morning,
Thank you for taking the time to leave us this great review!
Regards,
Jeevan.
Besvarelse fra Arthur Price
Good afternoon,
Thank you for taking the time to leave us this lovely review!
Best wishes,
Kayleigh.
Great product and delivery
30. april 2026
Besvarelse fra Arthur Price
Thank you for taking the time to leave us a review, we hope to see you again.
Regards, Jeevan
Highly recommended…
This turned out to be a delightful company to deal with. I ordered spoons for my husband who is disabled and having more difficulty with eating so size of the spoons was important. It was quite difficult with measurements in volume to work out what would be best so I tried 2 sizes. Without question or cost the company changed the spoons to the best size and dispatched the new spoons quickly. Everything was perfectly packaged and the spoons are of excellent quality. This was a 5 star experience in a 2 star day. Thank you.
27. april 2026
Besvarelse fra Arthur Price
Good morning,
Thank you for taking the time to leave us this lovely review!
Best wishes,
Kayleigh.
Love Arthur Price & Especially Harley
Ordering was easy and the good arrived super quick!! Love my Harley cutlery
23. april 2026
Besvarelse fra Arthur Price
Thank you for the positive review, we glad you are enjoying your Harley Cutlery set and hope to see you again, regards, Jeevan
Great offer and excellent quality…
Great offer and excellent quality delivered on time. 5 out of 5.
23. april 2026
Besvarelse fra Arthur Price
Thank you for the positive review, we hope to see you again, regards, Jeevan
Modern culture.
We wanted a replacement dessert fork, which we got. I for one am fed up with the modern version of the ‘Spanish Inquisition’ that is the survey. Give us a break!
14. april 2026
Besvarelse fra Arthur Price
Good afternoon Peter,
We're sorry to hear you feel this way. We will be sure to take your feedback on board.
Best wishes,
Kayleigh.
Arthur Price cutlery set
I purchased an Arthur Price cutlery set from John Lewis and was really disappointed with the packaging.
Each individual piece in the 7-piece, 8-place setting set (56 items in total) was wrapped in its own non-recyclable plastic bag, creating a huge amount of completely unnecessary waste. This feels very out of step with current expectations around sustainability.
In addition, many of the items had extremely sticky labels attached to the handles. These were difficult to remove, often tore, and left residue behind, making what should have been a simple unboxing process frustrating and time-consuming.
The cutlery itself may be good quality, but the excessive plastic packaging and poor labelling significantly detract from the overall experience. I would expect better from both the manufacturer and the retailer.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Arthur Price
Good afternoon Kerensa,
We're sorry to hear you feel this way and appreciate your feedback. We are always continuing to look at our packaging and work on making it more sustainable, and have already improved by reducing our plastic usage by 70% in the past two years.
Unfortunately, we have been asked by John Lewis to package our products in a particular way, however, we have ensured that the packaging we are using is recyclable at supermarkets with other soft plastic waste.
Best wishes,
Kayleigh.
Besvarelse fra Arthur Price
Thank you for the positive review, we hope to see you again, regards, Jeevan
Great value and quick
The price was good and astounding with the discount code Arthur Price had on their web site, making the cutlery an absolute bargain. Had free shipping for order and came quickly.
13. april 2026
Besvarelse fra Arthur Price
Thank you for the review, we hope to see you again, regards, Jeevan
Besvarelse fra Arthur Price
Thank you for the positive review, we hope to see you back again soon, regards, Jeevan
Besvarelse fra Arthur Price
Thank you for the review, we hope to see you back soon, regards, Jeevan
Rattail order - classic style
The order was processed and shipped so quickly. My sister received the item and is bringing the cutlery to Canada for me. You can’t buy such excellent quality cutlery in Canada and I wanted to update my Rattail set which is timeless.
9. april 2026
Besvarelse fra Arthur Price
Thank you for the review, we hope you enjoy the Rattail collection and hope to see you back soon, regards, Jeevan
Besvarelse fra Arthur Price
Thank you for the positive review, hope to see you back soon, regards, Jeevan
Soup spoons
I sent them to my son, he makes lot's of soups from scratch
So I haven't seen them yet
I have to tell you though that he loves themx exactly what he wanted!
He likes the weight and style.
13. april 2026
Besvarelse fra Arthur Price
Thank you for the review, we are pleased you had a positive buying experience and that your son loves the soup spoons, hope to welcome you back again soon, kind regards, Jeevan
Delivered promptly and safely
Ordered a box of fruit spoons, arrived very quickly and safely, properly packed.
9. april 2026
Besvarelse fra Arthur Price
Thank you so much for review, we are pleased you had a positive experience, hope to welcome you back again soon, kind regards, Jeevan
Dispatched within a few days
Dispatched within a few days, very please with item ordered
8. april 2026
Besvarelse fra Arthur Price
Thank you for your wonderful feedback. We’re so pleased you had a great experience and hope to welcome you back again soon, kind regards, Jeevan
Terrible quality...after sales service even worse!
Teddy bear music box for our baby broke within 1 month. It fell off a bed onto the floor, one time. I asked for a replacement as an item aimed at young children shouldn't be so ridiculously fragile. Wrote to support and they said just buy a new one?! AVOID AVOID AVOID
5. marts 2026
Uopfordret anmeldelse
Kings made in Sheffield -excellent
The Kings (made in Sheffield version) has a really solid feel and a brilliant finish. Excellent balance to them.
Great value for quality that will last.
The customer service is superb too (Penny particularly).
Delighted with our cutlery and especially that it’s made in Sheffield.
16. december 2025
Uopfordret anmeldelse
Great company to work with
Great company to work with. Called to get septic pumped. Told me next day after lunch. They showed up next day at 12:30 and did a fantastic job.
Edna Avenue Club
8. juli 2025
Uopfordret anmeldelse
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