Argos Anmeldelser 1.761

Ordered a mattress. Delivery slot on a Sunday 11-1pm. Turned down a lunch invitation. Man with a van & tip slot booked to take old mattress. Message at 2.30pm to say delivery cancelled! No explanation. Contacted customer services Monday. Earliest redelivery slot 2 weeks later. I asked if old mattress could be taken away for the inconvenience caused. Yes was the reply. Delivery men had no paperwork on the day to say they were taking old mattress and were really rather rude! Mattress still here waiting for man with the van to collect when passing! Have wrote an email saying how displeased I am…….not even the decency to respond and apologise! How do these companies stay in business? Regards Nicky

Ordered a product. They cancelled it without reason. Customer Service had no idea whatsoever as to why it was cancelled and explanation was simply order it again and see what happens.

So if you want something, but are not bothered if you get it or not, and you are not bothered about customer service then this is the company for you.

If give them no stars if it was possible.

they delivered on wrong day. twice. 2 items instead of six with rude driver and no explanationation. i stated i do not want t see the driver again while complaining. and specified delivery day. all this was ignored and the same rude driver turned at my door on the wrong day and laughed in my face while humiliating me. i refused the items as i am not going to insulted in my own home. called argos 3 times. twice the call didn't go through as their ai is beyond bad. 3 time call disconnected half way through. as it was impossible to get argos on the phone, i turned to live chat. and learned that the items were returned and refunded. so this is the summary:
1. i was insulted twice
2. two days of my life were wasted
3. i lost promotional savings on items
4. i was completely ignored by argos
5. part of shopping was on gift card so now i am forced to use company i despise again
6. i was humiliated by person who was rude to me with assistance of the company who made money out me
i very much advice anyone to never use argos . unless of course they yearn to be humiliated, ignored and dismissed

Since a change in management everything has in my view got much worse

Absolutely furious, if I could swear in this I would.
Yesterday my delivery was suppose to come so I was up from 6am as it was suppose to come between 7-11 and it never did..that was just the one part of my order as they separated it.
Today I had a phone call at half 6 this morning to say they’ll be with me in 20 minutes baring in mind they are suppose to ring you “1 hour before delivery” so I had to rush and get up, get my 1 year old up and get to the house I’m having it delivered too as I’m moving in there and they still never turned up!
I rang the number they rang me on and the lady goes “wrong driver” I said no mate this is the number you rang me on, I asked where the order was and he stated it wasn’t on that van and to ring Argos.
Now Argos told me I had to wait till 6pm baring in mind I paid for a certain time slot 7-2 for a reason!
Im so angry right now.
The call handler telling me for the inconvenience Ill give you a refund on your delivery which I couldn’t care less about, I told her I wanted to put in a further complaint because why are the drivers ringing people at 630am getting them up for no reason.

Absolutely awful experience with Argos. I placed an order expecting quick delivery, but the date kept changing with no explanation. After waiting around and wasting my time, I finally cancelled the order out of frustration — but even that turned into a hassle.

They confirmed my cancellation, yet the payment was still taken and I had to chase it up multiple times. Customer service was no help at all — just scripted responses and no real action. It’s ridiculous that such a big company can’t handle basic delivery and refunds properly.

I’ll definitely be taking my business elsewhere. Argos used to be reliable, but this experience was an absolute joke.

I recommend anyone to never shop from Argos. Take this for example for certain items such as anything electric such as a tablet or e_reader. This is what they state regarding the conditions of returning for a refund .'If you’ve changed your mind
If you've changed your mind and need to return an item, you have 30 days from the date of collection or from the date of delivery to return your item(s).

Your item needs to be:

Unused and with all original components
In its original packaging (with the tags if applicable)
In a re-saleable condition and security seals intact (where applicable)

regardless of your statutory rights for purchasing an item on line when your legal rights stipulate you have a cooling off period of 14 days to return this item. What this means is if you open the item you are stuffed. Why can't they just say 'if the item has been opened'. This is not my opinion, this is my experience with Argos.
Secondly returning an item which has not been opened whilst ordered online. Call live chat to arrange this. It's taken me weeks talking to them via online chat to arrange a collection and being told when this will be collected, when I will receive a call back to tell me why this hasn't happened after calling again to ask why didn't i receive e-mail conformation of the collection and finally yesterday being told there is no record of a collection ever being made after weeks of speaking to them. I was eventually told as stipulated on the web page I can return this to the store for a refund. Because I've never had any faith in getting an item returned by taking it to the store I discovered this morning I was correct because they refused to take it. Calling customer service this time I was given an address I could return it to instead , the last written part of the return address is EWL RETURNS VGS. No post code so the post office could not give me the proof of return. I will have lost out if they tell me next they have not received this return. For a well know store which has been around for decades this is completely the wrong way to operate

I purchased an iron and collected from my local store. The product turned out to be unsuitable as it was too heavy for my wife. I returned the product in original packaging 2 hours after collecting and was told by an unbelievablely rude staff member that I couldn’t return it as it had been used. The item was definitely a previously return item as it had water in it and there were no instructions or warning info. The Argos staff said I’d used it and refused to accept it. After a very heated discussion she finally approved the return. The staff actually wear body cameras. It’s no wonder when they’re trained to treat customers in this manner. I will definitely NOT be using Argos again. Unbelievable!

Ordered a sofa in a box from Argos, £250. Waited in for the whole of the 7 hour delivery slot (2-9pm), the sofa didnt arrive. No one to contact at this time of night so had to wait until the next morning. The Customer Advisor was very vauge and told me there must have been a problem at the warehouse, (if this is so why wasnt i contacted and made aware??), said I should cancel this order and reorder and this delivery would be in 2 days...bearing in mind the old sofa had been disposed of ready for the new one so spent the weekend sitting on cushions on the floor. Order number 2 arrived clearly stating GREY mina sofa in box. Opened boxes and inside was a beige sofa! Had to return the sofa due to the wrong colour so there i was left with nothing due to Argos and their incompetence and another wait indoors for the next person to call to take the sofa away again ! Argos emailed me asking for a review, posted them the more or less same review and this one and they had the nerve to reject this review saying it doesnt meet with their guidelines and asking me to send them another review with positive helpful info but of course i havent done this because im not a liar !

I'd give it 0.out of 10 useless services bought battlefield 6 pre ordered and didn't receive it it on day release a f... joke!!!!! Paid for months in advance Hope you go bust paid on advanst and didn't get it and still waiting for it your a waist of my time im. Leaving your services

Gift cards don’t work, been trying for a month. Tried calling, need an order number, tried the chat and they advised to call and give the order number I don’t have as the gift card doesn’t work to make the order, told to email, received a reply to say Argos dont communicate via emails, went in store and told to phone. Worst customer service, none of the staff care you just end up stuck in a loop of utter insanity for coming up to a month with no pragmatism or resolution in sight. AVOID!

Terrible experience online and with collection.
I ordered an Apple Watch that said “order now, collect right away”. I placed the order on the Saturday and on Sunday morning went to collect. Only for the store to have no recollection of my order. I was told the “system went down” after I ordered and it would be a ghost transaction and I would be refunded. I called my credit card company to learn that the order had in fact gone through and to contact Argos.
I contacted Argos to be told “they were awaiting shipment” of the item from their warehouse, even though the items were in stock at that particular store. I was told it would be shipped from the warehouse and I could collect later that day. It never arrived.
I contacted them the next day and was told they were awaiting a shipment from their supplier, and that they were “delayed”. Even though the items were still in stock.
On the 4th day I contacted them again to be told they cannot find my item, but I will get an email when the item was ready for collection.
I’ve now cancelled the order and will go strait to Apple. It would have been quicker for me to walk 20 miles with heart failure to get the damn thing.

Had a terrible experience with argos yesterday, due to a drivers discretion he decided he couldn't deliver my tumble dryer, argos were just wanting yo rearrange without clear explanation. No blockage in street cars were moving in and out. The driver also called saying he was 20 mins away. Very disappointed, had a refund, then used a different company and had a product in my hallway by lunchtime. No blockage in street, and apparently its down to a driver who works for argos to decide whether you have yr item or not. Poor customer service argos it lost you a sale.

Ordered a TV monitor for collection, been waiting for several hours, I went to the store to collect but there is no item, got email saying order has been cancelled and when I got home(5.40pm) I got email saying it's ready for collection after the store closed (5.30pm) . I don't know how they expecting me to collect when the store is closed. Same day delivery is a joke.

Terrible experience with the Live Chat

Before going in store and wasting my time i tried using the live chat. Once i battled through the virtual agent i got through to what was supposed to be a live agent. The agent didnt understand my basic question and kept giving me stupid answers. Customer service at argos is terrible. As usual, everything is fine when stuff works but if you have a question or query dont expect much from their live chat agents.

Not going to waste a moment of my life explaining how sh!t this whole experience was. Just Arrrggh!

Purchased Apple AirPods 3 online. Collected from Glasgow Fort. They have been opened and have a quality check sticker put on them? The box is disgustingly dirty. Live chat with customer service proved useless. Sent back to the store?! I live miles away from there. No help whatsoever. Is this the Argos way now. We give customers used and/or dirty products you open?! Wow! Will be returning for a refund. Absolutely no chance I am spending over £200 on a product that has been sold to me in that manner and I don’t know if they have been used! Disgusting Argos sort your stores and customer service out! Actually help your customers.
Beware! Check everything with them!

After being a loyal Argos customer for over 20 years I can safely say that I will not purchase one more thing from them.
Back in June I brought a Nintendo game ‘pets klinic’. When my daughter opened it for her 7th birthday the game was missing inside. It then took a month to get a gift card sent to me.
Imagine my annoyance when I place another order online and one of the items was the same game - Pets clinic cats and dogs. You never guess what !??? Yep the game was Missing again. Am I just extremely unlucky or is there an issue with the production line ?
All the hassle and tears from my daughter and I get given a £5 goodwill gesture.
Argos you should be ashamed of yourselves.

Worst customer service ever won’t refund and item that was damaged in box

Disgusting customer service.

Faulty item needed exchanging. 3 phone calls to customer service later and still
No resolution. Could hardly speak English and very difficult to understand. No stock in store for the exchange. Was told I need to buy the £150 product AGAIN online in order to have it delivered to my store to do the exchange. WHAT??!!! I explained I wasn’t prepared to do this as it was ridiculous and could they just have one sent to my store for the exchange. The lady couldn’t understand what I was asking. We round round in circles for over an hour. She fobbed me off giving me a “warehouse” number to ask them (aka doing her job for her) but I already had the same number - the store number. Not the “warehouse”. She was clearly reading off a script and couldn’t answer any of the questions I had. It was an absolute joke. I ended up going to said store and getting help within 15 mins from someone who actually understood me. Absolute disgrace.