Allenmotorgroup Anmeldelser 

I purchased brand new Hyundai Kona N line from Allenmotorgroup based in Bletchley, Milton Keynes. The car showed engine fault and went into retailer for investigation in December 2024 and since then my car has not been fixed. I am driving curtesy car since Jan 2025 till Sep 2025, total 8 months with no repair. I am extremely disappointed and stressed with this poor service and feels that I wasted my money in purchasing car from this retailer.

Went into Allen Ford on 31st May 2025. No service slots available until 30th July
That's a two month wait to get a service
Trying to book in interim service
After waiting 2 months, the day before my service, 29th July, Allen Ford phoned me to say they can't service my car
Rearranged for the following Wednesday 6th August
Bought my car in on 6th August. No record of my booking. Unbelievable.
Booked for following Wednesday 13th August
Because of my mileage major service carried out so I missed a service
Major service carried out and recall problem
No inspection video made
No update to my Ford Pass app
Ford Pass App still says recall pending and no update in service history to show latest service
Allen Ford are super incompetent and I won’t be returning

Avoid getting your MOT and servicing done here. It took a week longer than promised when we took it in. This was for replacement discs and pads which are basic parts for a Sportage. Still waiting to get my car back a week after it was taken in.

Ordered a brand new car. It arrived with a damaged bumper. Like a mug, I gave them a chance to fix it even though I did immediately reject it. The car came back with a shoddy respray job, visible ripples in the paint, and additional interior damage. Weeks later, they fixed the interior, then told me “three pairs of eyes” couldn’t see any paintwork issues. Fast forward nearly two months, I go to collect the car again and spot the paint ripple instantly — and finally get a “yeah, it’s there, but it’s so minor you should just take it.”

Meanwhile, because they never correctly completed the paperwork, no payment was taken for over 30 days, the finance fell through, Ford Credit set up a second agreement, and my credit score took a hit.

How about… no?

I got my money back, but what a complete shambles. They lie, they gaslight, and they’re grossly incompetent. This car should’ve been replaced for me properly, and instead they’re now going to have to try and flog it used - because I’m apparently not allowed to have a factory order car in pristine condition. Disgusting. Avoid these people like the plague.

Avoid this group like the plague! Service is absolutely disgusting

Dunton transit centre.

Regrettably had my van in for very very expensive works. Wet belt. 100k service. And faults.

They couldn’t work out the faults and told me to keep driving it till the faults got worse and basically took me off the road.

And then. Serious major bodywork damage was done to my van in their care. And they couldn’t care less of the impact on me.

At first it was shrugged off. Like I was making a meal out of nothing. And then the ONLY solution I was allowed. Was to shut my business down. Book my van in for a whole day at least. For a MOBILE BODYWORK COMPANY. To come to the dealership to “polish it out”
Well.
1, Nothing but a fill and re spray will solve it
2. If he’s mobile he can come to me. But NO…
3, I will loose more per day off work than the repair wood cost.
They refused any other option .wont pay if I find a mobile person. Nothing. No weekend options. Basically as awkward as possible.

Bear in mind this isn’t a car dealership who doesn’t understand. This is the actual transit centre. That’s supposed to be there for business. He knows full well I’ll never return. And never shoot myself in the foot and loose more in earnings than the repair will cost.

So they tools £1000s for me for the work. Damaged my van. And get to walk away.

Well I warm ANY AND ALL TRANSIT DRIVERS TO LISTEN. Do not “TRUSTFORD” their not trust worthy. They will damage ur van and do what they can to hide from it .

I’m now faced with living with the damage. Or paying for it myself.

I would rather set my van on fire than ever return to dunton fords.

And I can tell main fords. After the experiences I’ve had. I’ll NEVER own a Ford vehicle again. Oh and see my Google review on this for the Images of just how much damage they did!!!

Unbelievably poor, problem after problem. Take your money for a van (transit custom) and don’t want to deal with any of the defects that follow within a few months. Still has a noise which I’m being told is a turbo, can’t be done under warranty until complete failure. What a joke

Review for Allen Ford Coventry (London Road Branch Dealership):

I’m extremely disappointed with my recent experience. Someone at this dealership has amended my service plan contract on or after 16th July 2024 without my knowledge or consent, resulting in unauthorised overpayments being taken from my bank account. This is a serious breach of trust and professionalism and by definition is fraud. I have submitted a formal complaint via email and online enquiry and emailed the aftersales Manager in addition to this, dated 23rd April 2025 . I have given them seven days to respond via email. I’m currently awaiting their reply and hope this issue is addressed promptly and appropriately.

Booked car into Hyundai Bletchley for the dealers 5th attempt at correcting an emission fault and for an MoT and service. The car was kept for a week and returned with damage to the "b" pillar. No explanation or apology was given despite the fact there was evidence they had attempted a bodged repair to cover up. A letter of complaint to the dealer principal went unanswered. The damage was repaired, but the initial emission fault returned. Dealer premises are cramped, and charges are exorbitant, so avoid disappointment and go elsewhere.

Dear friends,

I’m writing to share my experience with Kia Brentwood’s services department. After waiting 46 minutes for a call, I was finally connected to Mr. Shan. Unfortunately, his behavior was completely unprofessional.

I reminded him that I had met him when he joined Allen Motor Group, but he ignored me and kept repeating that I should only contact the customer service team for service-related inquiries. Despite my repeated requests to speak with Mr. Ash or book in my car, he refused to listen.

When I provided him with my car registration number, he claimed that he couldn’t hear me despite the fact that I could hear him clearly. His attitude was clearly unprofessional, and he seemed to be in a bad mood to deal with customers.

I tried to get him to focus on the registration number, but he kept getting away from it. I even repeated the first few numbers, but he continued to ignore me. It was clear that he was not a competent salesperson at the Kia dealership in Brentwood.

I was frustrated and asked him to transfer me to someone else, but he refused. I eventually booked in my car, but Mr. Shan hung up the call, claiming that I had called the police to report him.

I’m deeply disappointed with the behavior of the Brentwood service department, particularly Mr. Shan. I’ve been a loyal customer for over five years and have had positive experiences with their services in the past. However, today’s call was a complete disgrace.

I’ve also reported this incident to the Kia head office so that they can take action and address the poor service that I’ve experienced. I strongly advise anyone considering using Kia Brentwood’s services to stay away from them. If anyone would like to hear the call recording, I’m happy to share it with you. It provides a clear example of how these employees mistreat customers and prevent them from booking in for service.
Everyone knows me very well, Mr. Ash, Mr. Shah, who was the sales manager before him. He was a wonderful man, shamelessly honest. They lost him, and now this unprofessional Mr. Shan thinks he’s better than anyone.

My job is to share my experience with the public so that they don’t deal with these Kia dealerships. Before they do, they should stay away from Allen Motor Group’s Brentwood branch.

I’m also reporting this issue to the police and Kia’s main office in South Korea. They should know how their business is running in the United Kingdom.
Last he threatened me that I m Band from all Allen Motor group sale and service department & no one deal or service me from today ,
This is the way Brentwood Kia dealership care customers after thinking customers are rude with them on phone calls

Shambles of a dealership! I've spent nigh on £25,000 on a truck that hasn't had one single proper check done it prior to sale! Now where to start? Bought a Ford Ranger Thunder truck from this dealership in Gillingham, I insisted that chips out of the windscreen where either properly repaired or the windscreen replaced as it was an MOT failure, neither happened until I threatened to take the thing back and despite being told it had been 'partially' repaired. Even two different windscreen technicians agreed it hadn't been touched, so lie number one! That was within the first 2 weeks of buying the truck. No manual with the truck, no service documentation & Trust Ford has nothing but unfavourable things to say about this dealership as well. AVOID them! I'm selling the truck now.

Ok, this review is in 2 parts. The first is for Jasmine to whom I give a 5/5, as follows... Having spoken to Jasmine on the telephone prior to driving the 80 miles to the dealership, I was convinced that she would be friendly, knowledgeable and helpful.
We were NOT disappointed. The process of part exchanging a vehicle and acquiring the new vehicle in a single process is quite lengthy, but throughout the process, Jasmine was attentive, friendly and helpful.
Thank you!

The second is for the dealership for their response to a serious problem, for their technical competence and for their poor quality checks.
In the beginning I gave them a 1/5, but I have to say that I believe that a 5 is now appropriate
Yes, a mechanic made several mistakes when he overfilled the oil in the car, but Allen Motor Group have listened, acted and reassured me.
I am VERY impressed and also grateful.

I always believe that mistakes will be made, but it is how you deal with those mistakes that makes the difference!

absolutely terrible! do not buy a car from them. they sold me a faulty car and are refusing to repair it

After an awful experience at Halfords Service Centre, I went straight to Kia Solihull.

Prob, picked up everything in a heartbeat. Couldn’t have been more helpful if he tried! Even drove me home as they needed to keep the car until the next day.

To top it off, they managed to service the car, with a health check, and sort an issue with the engine management… oh and also had it washed and cleaned ready for me at 5pm the same day.

Pulled out all the stops, and did so effortlessly with a smile. 10/10 for Prob and Kia Solihull. 👍🏼

Dear All,

I have been a loyal customer of Allen Kia Solihull for over four years, but my recent experience has been deeply disappointing.

Summary of the Issue:

During my second meeting at the Solihull branch on September 23, I encountered multiple issues with the paperwork for my car finance agreement. Despite assurances that everything would be ready, the meeting took over two hours due to errors, including incorrect address and email details. Concerned about data accuracy and protection, I raised this with the manager, who assured me the paperwork would be corrected and sent to my new address.
A year later, I have still only received partial documentation to the new adresss—the statement of accounts, finance agreement, and terms and conditions. However, the car logbook (V5) was sent to the old address and my email remains uncorrected in their system. This missing logbook is essential, as I need it to pay my car tax after the first year of finance. Recently, I reached out to Kia Solihull for assistance, but I was met with dismissive responses, effectively placing the burden on me. They suggested this was now a “dispute” and showed little interest in helping to resolve it. This is especially frustrating, given that they delivered the car to my new address, demonstrating they had the correct location on record.
This lack of response and accountability is unacceptable. We trusted the dealership not only with our car but with our personal information. Their oversight in not updating all my details violates data protection regulations and disregards basic customer care. I have tried asking for help over the phone, only to be ignored. If this issue is not promptly addressed.

As a loyal customer under contract and making significant payments, I expect Allen Kia Solihull to take responsibility and treat customers with the respect they deserve. At the very least, I expect correct and complete details to be in your system. I will not tolerate this neglect and dismissal, nor a lack of accountability.

Best Regards,

It’s no surprise 55% of reviews are one star! Every time I have the need to contact Allen Ford, Bath, I get the runaround, appointments cancelled or impossible to make. They always blame the Ford App, it is never their fault. I am stuck using them as I have a Motability car that has to be serviced there: never, EVER AGAIN!

Again there is a recall which could cause an engine fire. I get the letter, follow the provided link, book a time and a pick up that is offered. All sorted…? Next day get an email that they don’t do collection. Agree to take it in and wait. Next email… cancelled appointment altogether, but if I would like to rebook? What is the point? Avoid if at all possible!

Purchased a car from Nick Lynch at Hyundai Milton Keynes (Allen Motor Group) and would like to thank and recommend him for making the whole process very easy and non-stressful. I would definitely use this company again.

Bought my car April 30th 2024 ,the following day fault code came on engine management, got checked that day it was egr problem which was in the history before I bought the car ,informed slough Ford, customer service non existent they fob you off pass you from pillar to post took 5 weeks to sort a problem that could have been sorted the first week but Allen motor group didn't want to pay the sales staff didn't want to know once I bought the car ,you need to speak to someone else and they not in today ,is what you get ,phoned at least 45 times or more different people fobbing you off especially customer services shocking ,undue stress on me for over five weeks no use of my car for nearly 3 weeks ,finally they paid for repair after 5 weeks ,then agreed a hire car for a week while mine been fixed ,more than 30 emails over 45 phone calls ,stress trying to sort something that Allen Ford slough should have sorted ,would definitely not buy a car from them ever again .shocking.

Allen Upminster Hyundai have been attending to a warranty problem on my car. Whilst delays appear to be caused by Hyundai technical's slow response, the situation is exacerbated by difficulties contacting the dealer by phone. It is not unusual to wait 30 minutes whilst being told how important your call is to them!

Booked my service and mot at Brentwood branch, with car to be collected and returned.
They changed the appointment to a drop off only, on the basis that I asked them to take a look at a possibly faulty petrol cap while they had the car.
Leaving me to walk home from Essex to Kent if I went ahead.
On complaining, their "Customer Experience Consultant" simply cancelled my appointment (I had asked for that, as a different dealer was very happy to receive my business) and did not address any of my complaint at all.
This place has gone completely downhill, as shown with these reviews being 56% at the poorest rating of 1. If I'd seen that in advance then I wouldn't have bothered in the first place.
And they've now lost my business for a new car this year.