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Very bad customer service booking waiting 1 months I think so bad I Kia Sportage 2024 I am not having Kia Stockport looker

Phoned Stoke KIA for MOT price. Receptionist could not tell me. why not? a paper price list is all that`s needed!. Tried to put me through to service desk no pickup, a message left to call me back more than 2 hours ago still no call back. This is the dealer I have used for all services so far on my KIA. They go out of their way to make it clear to any one visiting their website how many times they have won awards for best customer service !!. Am I being to pedantic to expect the same service they proclaim to follow. I`ll now look for another MOT service station. Now almost 16:00hrs still no call back.

I called by earlier this week as I want a Kia. I walked in...2 staff at desk by the entrance..no one said hello or acknowledged me. I walked towards a Sportage in the showroom..eventually a male voice shouted..can I help you? I looked around but couldn't see anyone then he came out from his glassed panelled office. Communication skills of a gnat. Rudely questioned whether I, a mature woman, had written the description of my vehicle that i had carefully prepared! "Did you write this?" Following more unhelpful exchanges i left. I thought about reporting to the MD but then discovered he was a Director! No point! Today i went to the nearby Toyota garage...such a positive, polite and very helpful man with excellent communication skills backed up by friendly female receptionist and very helpful Manager...chalk and cheese comes to mind! Kia...you have a lot to learn!

Kia ev9 update has ruined the car!
Reverse cameras and parking sensors not working since the update.
Numerous threads on social media for the past 2 weeks but the dealerships are still acting like they’ve never heard about it!
Earliest appointment for it to be seen is September… pathetic!

Car booked in with over three months notice for a service and MOT on a "while you wait" basis. Arrived early with the car (approx 20 minutes) to avoid any delays or missing my slot.
Slightly surprised to be told that the wait would be three hours.
Over an hour later, the car has not been moved - which maybe explains why three hours is required.
Sat in the waiting room - the only one there. Others might have left their cars and be entertaining themselves elsewhere, but a complete lack of respect for my time.
I don't mind waiting, and appreciate that a diligent service takes time. I find it frustrating to be waiting an hour longer than necessary because no one has made a start despite three months notice, and seemingly prioritising other cars with no sign of a waiting owner, whilst I am left to fill three hours in a waiting room.
Note, this relates to Kia Triangle, Chesterfield

I have had my kia sportage for three years with moblly and the service is very good kia in peterborough 10/10 my next car will be a kia

I am only talking about 2 contrasting KIA dealers.

1 NO STARS!!!! is Kia Group 1 Maidstone Kent - where car was purchased.
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a) Incompetent engineers. Car broke down multiple times in he year post purchase. We had to arrange AA to deliver on most occasions.
Two new batteries fitted .. no permanent improvement. Kept requiring to recharge12V
Fault repeated constantly - same result. Totally unreliable vehicle...and agent
Aftersales Manager qualities: Ignorant re EV's and electrical principles generally, initially smarmy then arrogant, aggressive and refused to honour KIA 7 year warranties. Reception staff nice but squashed. Elaborate contact system often failing.

2 FIVE STARS
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Kia JCB at Northfleet - where I have just had a repair done. The Charging door would not open.
Drove there & explained. Taken into workshop within 15 minutes. Door opened and fault diagnosed - repair date set - reminder day before - polite reception - phone call 5 hours later to collect. Went to pay.... No Charge ... warranty item.

Who would you choose?

This is the second time I have been to the service department at Bolton Kia and things haven’t improved. Staff are disinterested and behave as though they’re doing you a favour. On both occasions their IT systems have been down and they couldn’t locate my vehicle. Waiting times (three weeks or more) for serious issues are unacceptable and when challenged staff repeat the mantra “you’re not listening to me” FYI, I am not prepared to accept what you are telling me!!!
When I returned home I contacted Perry’s Kia at Preston, the reception desk said they would get someone to return my call and within 30minutes I was contacted. Staff were friendly, professional and effective.
Bolton Kia needs to watch, listen and learn.

My Niro was booked in for a service and MOT at the Enfield branch yesterday. I'm very happy with the overall experience, which was handled in a vey efficient and professional manner.

Kia Cambridge (EMG) have ensured I will never purchase a Kia car again. From giving inaccurate information at the point of sale, ignoring requests for information, to losing the locking wheel nut from my old car, they showed how poor their customer service was. It became very clear that they were only interested in their own needs.

Peter Deanes at Kia Brayleys branch.

We had a fantastic experience with our car salesman from start to finish. From the moment we arrived, he made us feel completely welcome and immediately put us at ease. What stood out right away was how he asked how we preferred to approach things—whether we wanted to browse on our own or talk through options—which made the whole process feel relaxed and tailored to us.

He took the time to sit down with us and really understand what we were looking for: our budget, finance options, and the type of car we wanted. He clearly explained what vehicles were available both in the branch and online, giving us plenty of choice without ever feeling overwhelming.

When we viewed a car in the showroom, he gave us space to look around at our own pace, which we really appreciated. Afterwards, he checked in to see what we thought and offered to show us other options online, carefully explaining the pros and cons of each compared to the one we’d seen.

The test drive was another highlight—especially as it was my first time driving an automatic. He made the whole experience feel calm and enjoyable, clearly explaining how everything worked and making sure I felt comfortable and confident behind the wheel.

Once we decided on the car, he remained attentive and personable throughout. He kept everything moving while allowing us time to walk around and think things over, and even offered tea and coffee, which was a nice touch. He also asked us to inspect the car carefully and point out any marks or issues so they could do their best to address them before collection, which showed great attention to detail and customer care.

Communication since then has been excellent—he’s kept us informed about what’s happening ahead of pick-up without ever being pushy or overbearing.

Overall, a genuinely positive experience. He was knowledgeable, friendly, and professional throughout, and we wouldn’t hesitate to recommend him to anyone. We’ll definitely be hoping he’s still there when it’s time for our next car!

Collected my brand new Kia in March; had it for a week when a red light came on, so took it in to be looked at. It is now 9th June, 3 months, and it's still not repaired.
I am disgusted at the lack of care for customers, and they have offered me a dash cam for the inconvenience.
Its a shoody company and I warn any one do not Purchase a Kia if you want to enjoy your new car my new purchase will be old by the time I get it and ive had enough I want it refunded but to no avail.

I've bought my first Kia car in my live and when it was time for the 2nd manufacturer scheduled service. I went to the nearest dealer in Salisbury. My wife during car collection after service had to pay more than price quoted a day earlier during car drop off -for additional position on my invoice job NOT requested by me (car dealer can not charge you more for manufacturer scheduled service) I had to make a four phone calls to receive money refund. I found the customer service to be unhelpful and unresponsive. Instead of topping up a screen wash was water with extra charge. Finally I want to warn a further customers to check their invoices for overcharging during a final payment because they don't care about their customers if you come back or not- definitely not me.

Firstly, I like Kia cars (I currently have my 4th). With the demise of their Rio model I now have a Stonic. This is the 1st of the 4 to receive update notifications direct to the vehicle. And therein lies the problem. I read the 1st - it took over 30 minutes, which required the car idling for that period (bad for the environment and my fuel consumption) plus I couldn't absorb that amount of information. Lately I've received another 2 or 3 (wasn't keeping a count). In each of these instances I've found it impossible to get out as 1 or more buttons wouldn't recognise my response. In desperation I even tried the "Disagree" button, which put me on a screen informing me that if I progressed the disagreement all my settings would be reset! Why can't Kia offer the option of in-car or email notifications?

I am just writing to say thank you so much to Tim in kia couldson 'I spoke to him regarding the QR code not showing in the car to connected to kia app and he told me how i can do it for my self or I can take it to couldson depot and I asked him about the cost and he said its totally free and also said why I have to charge you for a service that its free but in the meantime kia in epsom was terrible .it took me 3 days for them to answer the phone .I left message and they never called me back and in the end they said we will charge you £45 even if the car still under the manufacture warranty.i can't understand how one main dealer can do it for free and the other dealer want to charge me £45 !!!!!!!

I made an appointment to visit my local Kia Dealer in Burton and wish I hadn't bothered.

Even though I'd made an appointment I was told I'd have to wait as the salesman had three appointments to complete before mine.

Plus one of the vehicles I was interested in had been sold.

What a complete waste of time and effort.

I'd not recommend them at all.

⚠️ Sharing my experience with RRG Kia Bury (for awareness)

I drive a 2020 Kia e-Niro and had an annual service & MOT done at RRG Kia Bury on 10/3.

After collecting the car, I noticed unusual noises which became louder over the next few days. I returned on 23/3, and the technician confirmed the noise during a test drive but advised they could not identify the cause at the time. I was told the car was safe to continue driving.

On 29/3, while driving, I experienced a serious issue and stopped the car immediately. Upon inspection:
• 3 out of 5 wheel studs were broken
• The remaining wheel nuts were loose

AA attended and advised it was fortunate the vehicle was stopped when it was.

The car was taken to another Acorn Kia for inspection. Based on their findings, the issue was related to wheel nut tightening - clearly a human error. They quoted at least £1,500 for repairs.

I contacted RRG Kia Bury and later their head office with the details and supporting documents. They responded that they were not responsible and did not arrange to inspect the vehicle.

In the end, I had to a tow myself and repair the car at a local garage. The repair costed me £800, not including lost income from being unable to work.

After the repair, the noise I previously reported was no longer present. This proves that the earlier noise was caused by loose wheel nuts.

I am sharing this as a factual account of my experience. Please make your own judgement and take care when arranging servicing at RRG Kia Bury.

Before collection of a 2026 Kia Sportage, communication was poor and we repeatedly had to chase for updates myself. Important changes, including collection date moving from Friday to Saturday, were not proactively communicated and only found out through an automated email.

During the sales process, customer service also felt unapproachable and lacking in genuine interest compared to how other customers appeared to be treated.

The most serious issue happened on the day of collection. Shortly after leaving the dealership and joining the M1, the vehicle broke down. It then broke down a second time on the M1 and a third time shortly afterwards on the A5. Each time the car stopped accelerating completely and displayed a red warning light, creating an extremely dangerous situation. All with under 30 miles on the clock.

The RAC attended but could not identify the issue roadside, and due to the location the police also became involved to make the area safe. For a vehicle collected only moments earlier, this was completely unacceptable.

While returning the purchased vehicle in limp mode with the RAC following behind, a stone cracked the windscreen. I appreciate bad luck happens, but was left disappointed by the response when reporting it, including laughter during the conversation, which felt dismissive and unprofessional given the circumstances.

The courtesy car later also suffered a cracked windscreen during use. Kia initially quoted a £250 excess and later agreed a “middle ground” of retaining the £100 deposit, which should already have been returned long before this agreement, and the approximately £70 we had spent on petrol in the purchased vehicle.

There were also multiple jokes made during what was clearly a stressful situation, including “try not to break this one” when collecting the courtesy car. No member of management came to speak with us directly throughout the entire situation.

Communication afterwards remained poor and I again had to repeatedly chase for updates. We have now exercised the right to reject the vehicle due to the severity and immediacy of the faults experienced.

To make matters worse, we also received two separate letters containing my personal information through the post without envelopes, raising concerns around privacy and data handling.

Overall, this experience has been stressful, inconvenient and far below what I would expect from a main dealership.

We want to buy second hand car. Sales man was very helpful. Jeremy the manager wasn’t help full at all. He did Mandy mistake on the paperwork work at the end price of the car changed by 242.00 we never go back to this branch. And I advise my friends to not go there too.