SMC Ford Anmeldelser 121

We purchased our car 2 yrs ago& paid for extended warranty so are covered for 3 years. We took our car in as warnings kept coming up & they are now trying to charge £1,400 & we now have to wait while they check this out. Sales team are great at sell u the car & how good they are but the after care is shocking

Was lied to by sales rep jay as when brought new ford puma titanium wasnt told didn't have things in it lije I had in my old puma tried to nake excuse that kept price down without these things ok but would have been nice if been told before buying thry lie thru their teeth to get u to buy their cars

Excellent service, fast and efficient. All done without going to show room. Shah went above and beyond to help us find our perfect car even when I had to change appointment time/collection last minute. Then when the windscreen had a chip it was sorted same day without a fuss. Thank you Shah!!
100% service from the team at Slough.

The sales executive, Shah Monaf, was friendly and very helpful. When he knew what I was looking for he went to some effort to locate a car that met my requirements. He was also helpful with the administration of purchasing the car.

Although I’m not local, I recently purchased a Kuga from this garage. I found the whole experience quite refreshing in all honesty. A someone in the motor trade I am only too aware of the bad reputation we have - and a lot of it deserved quite frankly ! However from my initial phone call with the sales department to collection a week later, everything was professional and polite. I have to add here that the car is great . If there’s one thing above all else to make me walk away from any retailer, it’s the pushy pushy hard sell from the get go and then for all those ( usually unnecessary) “extras”. Joseph Harper, our contact at SMC is the clear exception. He didn't know I am a mechanic . However he left me alone to look over the car and road test in my own time , without any pressure whatsoever - and once we had the sale agreed, he emailed me those “extras” to review at home, and accept if I wanted. No pressure - no repeated questions as to why I didn’t want them. Thank you Joseph.
All in in all a very pleasant experience!

Needed some advice about parts and spoke to Liam (Ford Uxbridge) who was so incredibly helpful. I've been struggling to work out whether to fix my car that's been in an accident and it's been so difficult to get information from various people that dealing with Liam was like a breath of fresh air. Please pass on my thanks to him.

Dont buy new or used Fords.

Ford has always had the status "First on rubbish dump", for a reason. Their internal design of the Ford Focus is pure rubbish and when it comes to servicing the car. You have lego technicians that are only there to replace parts and do the most basic service to limit time on how long they spend with the vehicle.

I bought a new car from them about 6 years ago.

My oil light came on the one day. After following all servicing guidelines using Ford Services and being on time with services and I have history logs. This means nothing to them. I sent my car via AA to a Ford dealership. Because I took my car to Group1 instead of SMC Ford they said because they dont know what kind of service is being done or what they are doing to the car there is not much that can be done. A nice way to avoid any payments towards the car. Because the dealerships are not linked, (but you think its Ford). Dealerships automatically go against each other when it comes to servicing or repair.

The wet belt on my car went which caused an oil pressure drop in the engine. To replace the wetbelt and oil pump and including labour was £2100. The wetbelt is meant to last for 10 years or 144000 miles. Now I am unsure if this has damaged my engine even though they have said they "checked". All they use are these tools from Ford and don't veer anywhere outside of this. This is all the technicians have and the technicians cannot think for themselves because the business just wants them to do the bare minimum.

The Ford Focus Eco boost engine is well known for its trouble with oil wet belt failures and I would expect from when my car gets serviced that this is checked. However Ford services will not check this because it takes 4 and half man hours to get to, to be able to complete. So this for me is a slap in the face as a customer as something that is so critical in functioning should be checked and thus the reason why I said the Ford internal design sucks as it will break considering its a rubber band.

I will not be purchasing another Ford again as their internal design is rubbish and more to the point I have no confidence in Ford services as it seems as though they have lego technicians that will only replace the part when it breaks, rather than being proactive and informing customers that they should replace the part now before it damages the engine.

More to the be informed about critical areas that need to be checked and that can have a massive impact on the rest of the car core components if not checked by servicing.

This is what Ford does, lures you in with reasonable prices knowing full well that their product is poorly designed not too last past 5 years of use and clearly they do not follow any Kaizen philosophy in improving their product as per their status of product. Still the rubbish internals with the service on top. Buying a Ford car you are taking a chance and I bought my car new. This is the worst purchase of my life and I am utterly dissappointed with the Ford car and its after service.

Ford cars are unreliable and servcing the car is worst. Good job Ford you lost a customer. Now to buy a Japanese car.

I am leasing a mobility car from SMC, Pier Road, Gillingham, Medway. I've never had any problems before but this dealer is a nightmare. I paid SMC the up front fee and £650.00 for a hoist to be fitted by a company called Ergo mobility. They have arranged this but want an extra £610.00 to be paid on the day of installation, which we were not told about. I tried to contact the sales person, but guess what, I haven't

had a reply. This may be a scam. I would certainly NOT recommend SMC to anyone who wants a Motability car. They seem very disabled unfriendly.

Recently had my car booked in for a repair with the Gillingham branch. After working a night shift I woke up at 06:30 for collection at 7 from Michael. He did not turn up, it is now 3 days later and after 8 calls to them to try and get a reason why (only 1 answered) I still haven’t got a call back.
No apology
No explanation
No attempt to rebook/get the work done

Definitely would not recommend

Recently bought a 2022 Kuga, The Car had gone to another branch the Staff member at SMC Crayford got the car back for us and kept us updated all the time we was waiting it's arrival. Helped us through the process of buying the car and answered all our questions.. Yes I know it's his job but he's very good at it... Thanks Matthew

After sales issues at SMC Uxbridge . Two cars purchased in two years and both broken down with the same issue .
No after sales support but guess once they get your money , they really do not care . I’ve submitted a complaint to Ford UK and the car finance company . Please do not buy a vehicle from SMC as they clearly sell used cars that are not checked properly before purchasing.

I recently purchased a Ford Puma ST from this dealership, having made an initial enquiry online I was contacted by one of the sales staff that from the word go was very professional and extremely helpful with all of my many questions. Due to my location being some distance away Mohammad took it upon himself to send me a video of the car as I had noticed in one of the photos that the car had some slight damage. Having watched the video which was full of detail about the car and its features I was happy to travel down to the dealership and take the car for a test drive. Mohammad kept in contact the whole time and was extremely helpful and patient with me when I had a good look over the car. The car’s stunning and I was quite happy to purchase it with some great offers added in to the deal by Mohammad. Really impressed highly recommend the dealership.

I phoned their Gillingham branch for a simple quote for brake pads/discs with fitting, nearly two weeks later no quote received, even though I phoned after a week to chase up the quote! 🤦‍♂️🤡

I’ve had some serious issues with my Ford Ranger’s transfer case &gear box, which unfortunately left me without my vehicle for over three months — a situation that would normally be incredibly frustrating.

However, I want to give special recognition to Hassan and Gary at Ford SMC Slough commercial, who have genuinely gone above and beyond throughout the entire experience.

They kept me constantly updated, always professional and courteous, and did everything they could to make a bad situation feel seamless. Their communication, reassurance, and willingness to follow up regularly made all the difference. Even though the delay was long and out of their control, I always felt looked after and in the loop.

Hassan and Gary are a credit to the service team at SMC Slough commercial. Without their support, this could’ve been a nightmare — but thanks to them, I felt like a valued customer the entire time.

Highly recommend their service — top marks for effort, communication, and care.

Needed a new security wheel nut at a cost of £50 plus vat.. or change the bolts for standard ones £10 plus labour.. but the lovely man in the part centre changed them for me for free… very happy, great place

SMC in crayford have been great with my commercial ford custom - always honest and costs are not stupid expensive - always keep me up to date with any issues and the quality of work is of a high standard. The service department is fantastic and easy to deal with

If I could give the Sittingbourne, Kent dealership no stars I would. I brought a car a year and half ago now. The day after I brought the car there was a loud noise coming from the breaks. Long story short. I have taken the car in 9 times. I have been made to feel I have done something wrong, and am told “we don’t know what it is, ford can’t fix it”. I have also been made to feel very uncomfortable by the looks I have received by staff and the noticeable eye rolls and sarcastic comments from “senior staff”. Once again I am expected to drive away with a faulty car that can’t be fixed when it was sold to me in this condition.

Every time I have collected they have told me they have changed break pads, discs etc. so clearly that’s not the issue. Told the mechanics at ford have drove it and down played the noise or made out that there isn’t one. To a point I had to take someone for a drive to show them. Which straight away the noise was there.

They are expecting me to pay just shy or £300 a month and just get on with a car that is embarrassing to drive. People look at me when I’m parking and reversing my car. My last car before this one the engine broke. I was stupid enough to trust them again.

Terrible service, unsympathetic lady on the desk who lacks customer service skills. Not all staff there have been rude and unhelpful!

Never using ford again. It’s disgusting how I’ve been treated. I can now see I’m not the only one receiving this service.

Purchased a new Ford Ranger this year, created the online Ford account, doesn’t recognise the registration?? so no access to any information regarding the manual! Have emailed the customer service centre multiple times, they answered the first query and sent me a link that didn’t work and I’ve probably emailed them back 5 times asking for help and am just being completely ignored ! Absolutely terrible service!

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I had a fantastic experience at Ford SMC Slough thanks to Shah Monaf, who helped me find the perfect car – a Puma that I absolutely love! After spending most of the day searching for the right car, Shah’s excellent customer service really stood out. He was patient, knowledgeable, and genuinely cared about helping me make the right choice. He made the whole process smooth and stress-free. I couldn’t be happier with my new car and the service I received. Highly recommend Shah and the team at Ford SMC Slough!

I had my car booked in at Smc in crayford on the 24th of March for a service and mot the car needed some work done and I couldn't be happier with the work carried out a special thanyou to Stefano in the service department for looking after me once again I couldn't recommend Smc crayford highly enough many thanks 👍