Algarve Vacation Anmeldelser 

So much to say just don't know where to start.
The lack of customer support upon arrival and the ongoing problems and issues during our 2 week stay were just too bad it just had to be said.
It took a few days for a vacation rep to arrive at villa.

Not all rooms had aircon and this was highlighted from the very start only to be answered by the arrival of a dehumidifier a few days later, (no rush really when trying to sleep in nearly 30 degrees heat)

BATHROOMS
The bathrooms and shower areas in all the rooms are all outdated and really lack space and updating. No towel rails in some rooms and for the ones that did they were falling off the walls. As a 5"10 male of medium build the shower space is only adequate for a 10 year old child at best. Smelly and sometimes blocked drains.

The handrail for stairway from front door up to kitchen is extremely loose and unsafe.
The lack of safety detailing around the outside area, I'd have been safer on a building site. Tiles on the outside seating area around the table are broken and chipped, brush off any of these while walking by and your leg is sliced open, not to mention with young kiddies running around. Concrete tiles around sunbed area by pool are either loose, broken or some loose and corners sticking up. The swimming pool wall was (in my 20+ years annual holidays was the worst I've ever seen) ABSOLUTELEY FILTHY. A party member scrubbed 1 section of water line of the wall with scrubbing brush and detergent and the scum just came straight off. Umbrellas were completely broken, again had to wait for a few days for replacement.

ROBBERY/THEFT
The worst of all was a security issue of trust when cleaners arrived for cleaning of rooms and beds and a sum of 900 euro was stolen between 2 different rooms. There's no safety boxes in any room. When issue raised, Algarve Vacations did not want to hear of it or help in any way. Simply shocking.

All in all a simply shocking holiday experience from start to finish and I'm not surprised this is not the first negative review.

The only positive of the holiday was the people we were surrounding ourselves with. Family xxx

Great service from everyone at Algarve Vacation, the villa, villa cristiano was superb. Very roomy, tidy and looked after. All fully equipped with everything we needed and the outside areas were looked after every morning. Towels changed mid week. Location was excellent we had a car but it's not strictly nessesary as buses run along the main road and both local taxis and Uber know where the villa is.
All in all a perfect week

We recently spent two weeks at Villa Marrakech in Carvoeiro as part of our honeymoon, we are an older couple recently married and part of the holiday involved staying with our family of 6 adults and 2 children aged 11 and 5. We honestly couldn’t have chosen a better place.

The villa is beautiful, spacious and really feels like a home away from home. There was plenty of room for everyone, a fantastic well-equipped kitchen and the outdoor space was just stunning. We loved the pool, gardens and BBQ area, especially the traditional bread oven.

One of the things that worked particularly well for us was the lovely ground-floor en-suite bedroom. My husband’s mum stayed there and could go straight out to the pool area independently, which was perfect. The beds were also incredibly comfortable, which makes such a difference after a busy day!

The location is brilliant, right in Carvoeiro and within easy walking distance of the beach, restaurants and local facilities. The TVs in the bedrooms were also a surprisingly useful touch( who needs to watch tv on a holiday ), especially when one of our grandchildren needed some quiet time after a long day out.

We really appreciated having fresh house and pool towels every few days, and the cleaning team were always friendly and discreet.

The service was excellent too. I had a problem with my phone when trying to upload our check-in information, and Olivia, Aurely, who gave us such a warm welcome when we arrived, and the rest of the team were incredibly helpful and took the stress straight out of it.

We absolutely loved our time at Villa Marrakech and were genuinely sad to leave. We would definitely book with Algarve Vacation again and would absolutely love to return to Villa Marrakech. Hopefully very soon!

Wir hatten am vierten Tag unseres Urlaubs einen Wasserschaden im Haus.
Im ersten Stock schien ein Defekt zu sein, der dazu führte, dass das Erdgeschoss erheblich in Mitleidenschaft gezogen wurde
(Flur, Schlafzimmer, Wohnzimmer)
Wir haben versucht mit Eimern, Schüsseln und Töpfen das Wasser aufzufangen, was nur begrenzt funktionierte. Handwerker , die nachmittags kamen, konnten den Schaden nicht beheben, das Wasser lief weiter trotz abgestellter Hauptleitung. Man hat uns für den nächsten Tag drei Ersatzhäuser angeboten mit dem Hinweis die Nacht über dort verbringen zu müssen. Mangels Alternativen haben wir dies gemacht und die Nacht über damit verbracht fortlaufend Wasserbehälter zu leeren. Auf unseren Rückruf am nächsten Morgen teilte man uns mit, dass nur noch ein Haus mit Poolheizung zur Verfügung stehen würde und das von uns ausgewählte Haus nicht mehr verfügbar sei. Notgedrungen haben wir dies akzeptiert und konnten dann erst am späten Nachmittag umziehen. Das neue Haus war sehr schön von der Ausstattung, lag aber direkt in 200 Meter Entfernung von der Autobahn.
Nachdem wir unser ruhig und in Strandnähe gelegenes Haus verlassen hatten, waren wir plötzlich 59dBa durchgehend bzw. in der Spitze 69dBa
ausgesetzt. Algarve vacation war nicht bereit eine Entschädigung zu zahlen und sitzt unverändert auf unser Kaution, die wir zwischenzeitlich abgefordert hatten.
Unsere Empfehlung: nie wieder und Warnung an Hauseigentümer. Der Umgang mit der Bearbeitung solcher Schäden lässt zu Wünschen übrig
Wir mieten seit 40 Jahren an der algarve Häuser, haben so etwas noch nie erlebt. Unsere Ansprechpartnerin war Olivia Grimmes.Nie wieder diesen Anbieter!!!
Wolfgang - September 2026

Would definitely recommend this place, If we could give this place and the host 6 stars I would. Absolutely beautiful villa and very helpful and responsive host. My family and I stayed here for my wedding and we were sad to leave, some great memories were made in this place this week. Thanks again for everything, we may see you again next year

I strongly advise anyone considering a stay at Villa Royal Mill (also called Villa Moinho 119) to look elsewhere. I do not recommend this property or Algarve Vacation to anyone. Believe ALL of the negative reviews others have left, and do not think your experience will be any different. In our almost 25 years of villa holidays this is by far the worst experience we have ever had.

Their customer care completely ends the day they take your final payment. The villa is grossly misrepresented in online photos and whoever staged and edited these photos is very clever at their job. After booking was paid, dealing with this company was an absolute nightmare.

The most distressing part of our trip was a massive security breach. During a mid-stay clean, €900 was stolen from the bedrooms by their cleaners. To make matters worse, there are no safes provided anywhere in the villa to protect your property.

When we raised this, Algarve Vacation completely washed their hands of us. They claimed that theft from the rooms is not their responsibility but that of the property owners. Because the GNR (local police) were informed, they stated they would now only deal directly with the authorities, refusing to establish an internal investigation or take any responsibility.

This total lack of accountability flies directly in the face of their own online marketing to prospective villa owners, where they clearly state that they look after everything from maintenance and security to cleaners and gardeners.

Infuriating, Faceless Customer Service & Absent Reps

The customer service is a complete sham. The responses we received from Olivia Grimes were incredibly dismissive and generic. Be warned: you will never get to speak to her directly. Her emails are frequently responded to by other members of the "customer care" team and simply signed off with her name to avoid real accountability.
Furthermore, the local Algarve Vacation welcoming committee/rep took a few days to even arrive. When he finally did, he was only interested in lecturing us about the rules of the villa rather than helping us with its numerous issues. He was never seen again after that.

False Advertising & Subpar Property Conditions.
• No AC in all bedrooms: Despite listing claims, air conditioning is missing from several bedrooms, leaving them uncomfortably hot.
• Disgusting Pool & Broken Amenities: The pool area is in a very poor state of repair. There are a lot of sharp and broken tiles, and the seating and table area is in a dangerous state of repair.
• Damaged Equipment: All poolside umbrellas were broken and unsafe on arrival. After a week of constant asking, they finally provided just one additional umbrella. Furthermore, they hit you with steep additional charges just to heat the pool and use the jacuzzi.
• Plumbing Nightmares: Kitchens and bathrooms suffer from severe plumbing issues. Many toilets and drains frequently blocked, emitting terrible smells throughout our stay.

• Safety Hazards: The basement apartment had a faulty door that actually locked guests inside, which was a massive safety hazard and took a few days to finally be changed.

• Dated & Broken Interior: The décor is incredibly aged and old. The kitchen and laundry facilities are of a very poor standard, with several appliances completely out of order.

Final Verdict
Between the filthy conditions, structural hazards, blatant theft, and their well-documented reputation for unscrupulous deposit retention, booking this villa is a massive financial and safety risk. Save your holiday and stay far away from Algarve Vacation.

Edit: 10 October 2026

I am updating my review because the company’s response completely minimises the reality of what happened.
First, a portable dehumidifier unit delivered three days later, did nothing to improve the conditions in the basement apartment. Access to a jacuzzi advertised as part of the villa already, do not excuse the fact that the property had significant, unaddressed maintenance issues that impacted our vacation. These small gestures do not wipe the slate clean for a sub-standard villa.

Second, and most critically, regarding the disappearance of money: a security breach of this level is terrifying for any traveller. While the company claims they are "willing to cooperate," their overall handling of a theft on their property lacked the urgency, empathy, and proactive support a customer expects when their safety and belongings are compromised by the very people trusted to look after your safety.

The heated pool and jaccuzzi are listed as part of the facilities, not an optional extra.

For anyone with any doubts, I can provide full transcripts of WhatsApp messages and emails to show that the response below is untrue.

24hr cust care couldnt care less!

Unreal location with lots of food places and things to do around .villa was clean and very spacious for 10 of us

We hebben 2 fijne weken doorgebracht in mar 1 townhouse.
Het huis was van alle gemakken voorzien de tuin het zwembad heel netjes en het uitzicht geweldig !..

We booked Villa San Juan for a family holiday for six people. The villa itself was lovely and in a great location, but unfortunately the overall experience was badly let down by the way our stay was handled.

Our first impression was extremely poor. We arrived around five hours before check-in and completely understood that we couldn’t access the villa early. All we asked was whether we could leave our suitcases somewhere safely. This was refused, leaving six of us with all our luggage for five hours.

When we finally arrived, there was no real welcome whatsoever. No welcome pack, no basic essentials and not even a bottle of water in the fridge. For a villa costing a significant amount of money, we expected a little more thought and hospitality.

The biggest disappointment, however, was discovering that there was major construction work immediately next door. We effectively found ourselves spending our holiday alongside a building site. We did not feel the extent and proximity of this work had been made sufficiently clear when we booked. Had it been, it absolutely would have influenced our decision.

We raised the construction issue during our stay and were told that the work was being carried out by a third party and was outside the owner’s control. Of course an owner cannot control what happens on neighbouring land, but guests can and should be clearly informed about significant construction before booking and paying for their holiday.

This is particularly frustrating because the villa itself has a lot going for it. With better communication, transparency and some basic attention to the guest experience, our opinion could have been very different.

Future guests should specifically check whether the construction next door has been completed before booking.

Caracas 1 was a great apartment. Very clean, with everthing you need while in vacation in the Algarve. Location was also very good. Quiet but still close to great restaurants and old town Albufeira. Highly recommend. Lastly our host Sandra C was amazing. Very attentive and helpful.

Our host was brilliant helping us with our questions and needs during our visit. Thank you Melissa.

La villa es preciosa, muy amplia y cómoda, con todo lo necesario para una estancia estupenda. Está distribuida en dos plantas con dos dormitorios en cada una, todos con aire acondicionado, 4 baños, uno de ellos en la zona de la piscina y camas muy cómodas.
La cocina está equipada de sobra. No necesitas nada. La piscina es perfecta y la ubicación también, a pocos minutos en coche de preciosas calas y playas, así como supermercados y restaurantes.
Para repetir, sin duda.

We stayed at the villa Dorado & had the best experience with our family of 5 adults.
The villa had everything we needed & more, the pool was enticing every day, there was plenty of of sun loungers & chairs to sit around the pool & to eat on the table along with the BBQ!!
The location was perfect, 2 minutes from the busy strip of bars & restaurants but not hearing any of the noise when back in the property.
A 5 Star review & would love to come back next year as would the family !!
Also our host , Sandra was very helpful & informative with her recommendations of fantastic boat trip to the caves followed by best fish restaurant in the region .

DO NOT RENT VILLA MAURITIUS – Severe safety hazards and terrible service!
We rented Villa Mauritius in Galé through Algarve Vacation for over 30,000 DKK (€4,000) for one week, and it was a dangerous and massive disappointment. The entire villa is heavily worn down, old, and seriously neglected both inside and outside. It is evident that no form of real maintenance or renovation has been carried out since it was built.Active Safety Hazards & Injury: A massive amount of small mosaic tiles are missing from the pool floor and walls. This left razor-sharp exposed concrete edges, and we severely cut our toes and feet to pieces while swimming. On top of that, the outdoor plastic terrace chairs are matted and degraded; two of them snapped under normal use, causing a guest to fall hard and get injured.Zero Responsibility: When we sent full photo evidence of our physical injuries, Algarve Vacation flatly rejected all responsibility, calling structural pool failure "normal seasonal wear."Unusable Basement: The advertised "games room" in the basement is completely raw, freezing cold, stripped of any comfort, and contains broken equipment. Worse, it stank so intensely and dangerously of oil/petroleum fumes that it was entirely unusable. Their staff member, Martin, explicitly confirmed the smell on-site but did nothing.False AC Advertising: The listing guarantees air conditioning. In reality, there is none—only noisy, portable water fans that make a deafening noise and do not cool down the rooms, making it impossible to sleep.Terrible Standards: The mattresses are rock-hard and feel decades old. The master double bed is tiny (only 140x180 cm), and the main living room sofa is heavily stained, worn down, and completely unsanitary. There was also no one to greet us upon arrival despite an advance agreement.Because Algarve Vacation, Muchosol, and HomeToGo refused to take responsibility for these safety breaches and our injuries, an official case has now been filed with the European Consumer Centre (ECC) for a full investigation. Save your money and your safety—do not book this property!

Wir hatten über Algarve Vacation die Villa Golden Bay gebucht. Leider mussten wir nach unserer Ankunft feststellen, dass es in mehreren Schlafräumen und Bädern erhebliche Probleme mit Schimmel gab, sodass wir uns in dem Haus nicht wohlgefühlt haben.

Nach einigen Diskussionen hat sich Algarve Vacation jedoch um unser Anliegen gekümmert und uns bereits am zweiten Tag den Wechsel in eine andere Villa ermöglicht. Dafür möchten wir uns ausdrücklich bedanken. Das zweite Haus war insgesamt in Ordnung und unser Urlaub konnte dadurch letztendlich doch noch einen schönen Verlauf nehmen.

Die Sauberkeit in der zweiten Villa hätte aus unserer Sicht an einigen Stellen etwas gründlicher sein können, insgesamt konnten wir uns dort aber deutlich wohler fühlen.

Etwas schade fanden wir außerdem, dass die Kommunikation nahezu ausschließlich per E-Mail und WhatsApp erfolgte und ein persönlicher Ansprechpartner vor Ort nur schwer erreichbar war. Gerade wenn es Probleme mit einer Unterkunft gibt, wäre ein direkter Ansprechpartner vor Ort aus unserer Sicht hilfreich.

Ebenfalls enttäuschend war für uns, dass wir für die ursprünglich gebuchte Villa Golden Bay einen entsprechend höheren Preis bezahlt hatten und die Ersatzvilla deutlich kleiner war. Eine Erstattung der Preisdifferenz haben wir leider nicht erhalten. Hier hätten wir uns ein zusätzliches Entgegenkommen gewünscht.

Positiv hervorheben möchten wir jedoch, dass Algarve Vacation für den Zustand der ursprünglich gebuchten Villa nicht unmittelbar verantwortlich ist und sich letztendlich darum gekümmert hat, uns kurzfristig eine alternative Unterkunft zur Verfügung zu stellen.

Unterm Strich hatten wir einen schwierigen Start, konnten unseren Urlaub nach dem Villenwechsel aber dennoch genießen. Bei Kommunikation, persönlicher Betreuung vor Ort und der finanziellen Abwicklung eines solchen Wechsels sehen wir noch Verbesserungspotenzial.

The communication went well and they were very responsive

Algarve Vacation helped me find a beautiful villa in Albufeira. Communication went smooth and the property was perfect!
Villa Blue lagoon has a great view on the harbour and sea. Very clean pool and lovely garden around the house.

We booked with this company via airbnb in july 26, stayed in villa caya coco portimao, in the photos on the website this property looks fresh and modern, nothing good be further from the truth. The website photos need updating to show how it really looks, then they would have no bookings., need I say more. Problems with 2 toilets, the third in the attic you wouldnt even use, the stench of the place was awful and there was an infestation of flies ( not normal). No accountability tajen by this company.

Experiência muito negativa no pós-estadia.

Fiquei alojado num apartamento no Algarve entre 29/08 e 05/09/2026 e, após o check-out, a empresa decidiu reter €100 da caução alegando o desaparecimento de uma pulseira de acesso à piscina.

O problema é que a própria documentação entregue pela empresa regista a entrega de apenas 5 pulseiras. Apesar disso, foi feita uma retenção de €100 sem apresentação de qualquer cláusula contratual, comprovativo de custo ou justificação documental para esse valor.

Além disso, 13 dias depois do check-out e após várias solicitações, continuo sem receber a fatura da estadia.

Tentei resolver diretamente com a empresa, mas até ao momento a situação não foi regularizada, nem se dignaram a responder.

Espero apenas a devolução dos €100 retidos e o envio da fatura correspondente à estadia.

Fantastic villa. So clean and comfortable. Pool was lovely. Shops and restaurants all within walking distance so it's perfect for a family holiday. Well equipped with everything you'd need.