Aga rescheduled deliver twice at short notice which was a bit disappointing. However, on the third occasion, Zen who was going to install our Aga called to say he could come a day earlier. He and Skip... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I love the Aga, but the delivery was an utter mess with long delays and then a message to say they were unable to honour the LPG connection, informing me that I would need to find a supplier to do thi... Se mere
Virksomheden har svaret
Excellent service from start to finish. Lak & Mark who installed our AGA were fantastic. On time, quick, polite, funny, and informative. This truly was a 5* service. The cooker, even though I ha... Se mere
Virksomheden har svaret
Absolutely excellent service from the Aga call centre. Calls are answered quickly and the operatives are so helpful and kind. I bought 2 Rangemaster trays They arrived so quickly. The quality... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Kontaktoplysninger
Station Road , TF1 5AQ, Telford, Storbritannien
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,3
Fremragende
2 t anmeldelser
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great service
26. januar 2026
Besvarelse fra AGA
Dear James,
Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you were pleased with the service provided.
Your kind comments are truly appreciated and will be shared with the team.
Warm regards,
The AGA Rangemaster Team
Besvarelse fra AGA
Hi Martin,
We appreciate your positive feedback and are so glad we could fairly assist you with the badges.😊
Best wishes,
The AGA Rangemaster Team
Clear advice which was appreciated
Clear advice which was appreciated. An excellent service.
14. januar 2026
Besvarelse fra AGA
Dear Mrs Bell,
We're happy to hear that our clear advice and service were appreciated. Thank you for your positive feedback, it means a lot to us.😊
Warm regards,
The AGA Rangemaster Team
Besvarelse fra AGA
Dear Marlene,
We’re very sorry to hear that your question was left unanswered previously. We’ve now been able to locate the original thread and, to clarify, the interiors of the simmering and warming ovens in the main AGA are indeed cast iron, while the lining on the inside of the oven doors is not. The separate hot cupboard on the left in the image provided with the silver interior lining is not cast iron, it is a sheet metal and this is stainless steel.
Please accept our apologies for any confusion this may have caused. We hope this helps, and if you have any further questions, we’d be very happy to assist.
Warm regards,
The AGA Rangemaster Team
Very prompt and efficient response from…
Very prompt and efficient response from Alex at AGA
2. januar 2026
Besvarelse fra AGA
Dear Phoebe,
We are happy to hear that you received prompt and efficient assistance. Thank you for your positive feedback, we appreciate it and we will ensure to share this on to Alex. 😊
Best wishes,
The AGA Rangemaster Team
Great job from delivery team
Great job from Lak, Mark, Andy and Paul navigating the AGA over hardcore ground due to building work!. Very helpful with advice and very efficient. Many thanks!
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra AGA
Hi Matt,
We're happy to hear that the team provided such helpful and efficient service navigating the challenges. We appreciate your many thanks and positive feedback!
Warm regards,
The AGA Rangemaster Team
Not enough care in sending out orders…
Unfortunately both of my recent orders were sent out without my full address on and I received two letters from Parcelforce asking for my full address to enable them to be delivered. You left off the house name for what is a long road.
Once delivered the quality is good - as expected.
20. januar 2026
Besvarelse fra AGA
Dear Brenda,
Thank you very much for taking the time to share your feedback, and I’m sorry to hear about the inconvenience you experienced with the delivery of your recent orders.
Regrettably, we’re only able to generate shipping labels using the address details exactly as they are entered at checkout on our website. We don’t amend or alter dispatch information unless a customer specifically asks us to do so. We would kindly recommend double-checking the autofill function on your device when placing orders, as this can occasionally result in address fields not being completed in full - particularly on longer road names or where house names are required.
That said, I do apologise for the delay this caused and appreciate how frustrating it must have been to receive follow-up letters from Parcelforce as a result.
I’m very pleased to hear that, once delivered, you were happy with the quality of the items - that’s reassuring to know and very much appreciated.
Thank you again for bringing this to our attention. Please don’t hesitate to reach out if we can assist with anything further.
Warm regards,
The AGA Rangemaster Team
Not as fast to respond as they said …
Not as fast to respond as they said and didn’t answer my enquiry in the end
22. januar 2026
Besvarelse fra AGA
Dear Alan,
Thank you for taking the time to share your experience with us and for providing the images, we appreciate you doing so and we apologise that you did not find the information provided sufficient.
Following a review of the images, our colleague consulted with our senior technical team. Due to the age of the appliance, we’re unable to locate the serial number within our current systems. Based on the information available, they have advised that your appliance is a two-oven oil AGA manufactured post-1975. Regrettably, we’re unable to identify any further specific details linked to the appliance's serial number.
That said, all available appliance guides can be accessed via the link below. You can retrieve the most relevant documentation by selecting and entering your model details:
https://www.agaliving.com/contact-support/user-guides/all
We hope this information is helpful, and please don’t hesitate to get in touch if we can assist further.
Kind regards,
The AGA Rangemaster Team
Advance information regarding delivery…
Advance information regarding delivery time which was adhered to precisely. There was great level of care in the installation process together with helpful and informative advice on using the appliance.
We even received after delivery follow up phone call to see if all had gone well.
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra AGA
Good morning,
We're happy to hear that you had a positive experience with our delivery and installation process. It's great to know that you found the information helpful and that we met your expectations with our follow-up. Thanks for your feedback.😊
Warm regards,
The AGA Rangemaster Team
Alex Gradineru
Alex Gradinaru has been absolutely brilliant going over and above any service I could have expected.
20. januar 2026
Besvarelse fra AGA
Dear Andy,
We are happy to hear that you received such wonderful support from Alex. We appreciate you taking the time to share your positive experience with us!😊
With warm regards,
The AGA Rangemaster Team
What a mistake it was to buy an AGA…
What a mistake it was to buy an AGA product. Extremely disappointed all round. A very badly designed wood burner which in no way delivers the expected ease of use, environmental standard or promised efficiency. Various issues with the design and set up of the stove, compounded by very poor quality control and a corner cutting manufacturing system have lead to an extremely frustrating experience and massive regret as to the amount of money spent on a clearly sub-standard product which is, in my opinion, hardly fit for purpose. I guess AGA are relying on their previous reputation and the fact that once a wood stove is purchased and installed there is very little that can be done to rectify the bad decision without huge costs and inconvenience. Ignore what you may understand you are buying into by shopping the AGA brand and look elsewhere if you are installing or upgrading your wood burner.
6. december 2025
Besvarelse fra AGA
Dear Richard,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how disappointed you feel, and we appreciate how frustrating this must have been for you.
This is certainly not the experience we would want for any of our customers, and we regret that your AGA product has not met your expectations. We take feedback of this nature very seriously, as it helps us review and improve both our products and our processes.
We would welcome the opportunity to look into your case further and see whether there is anything we can do to assist or help turn this experience around. If you would be open to discussing this with us, please email tpsupport@agarangemaster.co.uk with your details, along with the appliance model, serial number, and the concerns you’ve encountered. This will allow our team to review the matter fully and advise on the next steps.
Thank you again for bringing this to our attention.
Kind regards,
The AGA Rangemaster Team
Replacement cooker.
The delivery and installation of the Rangemaster cooker was handled very professionally and efficiently. Both of the representatives were polite, helpful and considerate. There was an issue with one of gas hobs which was functioning intermittently but your representatives were able to provide a solution to the problem.
Thank you.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra AGA
Dear Dorothy,
We're happy to hear that the Rangemaster cooker's delivery and installation were handled professionally. We appreciate your positive feedback regarding our representatives' politeness and helpfulness. We're glad they could resolve the gas hob issue for you. Thank you!
Warm regards,
The AGA Rangemaster Team
What started off as a standard trade…
What started off as a standard trade enquiry for a part, a control thermostat, it turned into a right mess. How difficult is it for you to understand what I need, what appliance I’m working on and the model number. I gave you a mountain of information and you can’t even give me a straight answer. As stated, I wanted a control thermostat for the oven side of this Rayburn. It ended up after a bunch of emails with some clown asking me why door panel I need. Dear god, I’d done nearly all the hard work giving you all info and I’m still nowhere near getting what I need after more than a week. In fact you stopped replying to emails and I’ve had no response for 7 days now. GREAT CUSTOMER SERVICE AGA. GET A GRIP OF YOUR USELESS STAFF
16. januar 2026
Besvarelse fra AGA
Hi Jonathan,
Thank you for sharing your feedback. I’m very sorry to hear about your experience and fully appreciate how frustrating this must have been, particularly given the level of detail you had already provided and the lack of response.
This is not the service we aim to deliver, and we would very much like the opportunity to review what happened and help move this forward properly. Please contact us at tpsupport@agarangemaster.co.uk
with your details and any previous case reference numbers so we can look into this promptly.
Thank you for bringing this to our attention.
Kind regards,
The AGA Rangemaster Team
The worst Customer Service not communication
9. januar 2026
Besvarelse fra AGA
Dear Sudesh,
Thank you for your feedback. I’m very sorry to hear that you feel this way and that your experience has been disappointing. We would like the opportunity to look into this and see how we can help.
Please contact us at tpsupport@agarangemaster.co.uk
with your details and any previous case reference numbers, and we will review this promptly.
Warm regards,
The AGA Rangemaster Team
Is the higher price worth it …
For me the no fuss approach to my query made all the difference. They really do stand by their products.
I’d buy from them again and again.
16. januar 2026
Besvarelse fra AGA
Dear Yvonne,
We're happy to hear that our straightforward approach and product support resonated with you! Thank you for your positive feedback and we appreciate your repeated custom.🙂
Best wishes,
The AGA Rangemaster Team
Alex was a great help.she had a lot of…
Alex was a great help.she had a lot of patience and found the right parts for us,
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra AGA
Dear Jo,
We're happy to hear that we could help you find the right parts! We appreciate your feedback and are glad you had a positive experience.😊
Warm regards,
The AGA Rangemaster Team
We had a first class response after a…
We had a first class response after a casserole saucepan handle became unhinged one side! It was less than 25 years old and with out quibble they replaced.
7. januar 2026
Besvarelse fra AGA
Dear Beth,
We're happy to hear that you had a great experience with our service! It's great to know that we could assist you with your casserole saucepan. Thank you for your positive feedback.😊
Best wishes,
The AGA Rangemaster Team
Replacement AGA Unit
After a very painful and prolonged problems with our first AGA Rangemaster, a replacement model was sent out. The team ( Lak and Mark) were first class. Very thorough, friendly and helpful, they rebuilt our confidence with the company and gave a thorough demonstration. First class ambassadors for the company and made a difference. Thank you.
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra AGA
Hi Andy,
We appreciate you sharing your experience. We're happy to hear that the team was helpful and rebuilt your confidence with their thorough demonstration after the issues you experienced. Thank you for your positive feedback.🙂
Best wishes,
The AGA Rangemaster Team
Great delivery and installation
Lak and Mark delivered our replacement cooker with minimal fuss and Lak gave good tips. He in particular has restored our faith in rangemaster. We love our falcon range it cooks like a dream.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra AGA
Dear Lisa,
We're happy to hear that the cooker replacement went smoothly. It's great to know the tips were helpful and that your faith is restored. We appreciate your positive feedback!😊
Warm regards,
The AGA Rangemaster Team
Their offer of ‘lifetime warranty’ on…
Their offer of ‘lifetime warranty’ on their cast iron cookware is a huge attraction to purchase, until you put that promise into practise. My claim was dismissed. My advice; stick with Le Creuset.
14. januar 2026
Besvarelse fra AGA
Dear Mr Davies,
Thank you for taking the time to share your concerns with us. We are sorry to hear that you are disappointed with the outcome of your warranty claim and with your cookware.
We can confirm that your case has been carefully reviewed in consultation with our Product Development team. Regrettably, as the item was purchased in 1999 and the warranty period is limited to 10 years, we are unable to offer a replacement on this occasion.
We do genuinely appreciate you taking the time to provide your feedback, which has been noted and will be reviewed as part of our ongoing efforts to improve both our products and customer experience.
Thank you again for your understanding.
Kind regards,
AGA Rangemaster Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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