Fantastic service, item was out of stock but they emailed when it became available which was only a few days. Best price online and delivered very prompt.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Quick delivery. Easy to use website. Pleasant person when I had to phone. Unfortunately I was concerned about a possible scam linked to my payment.
Virksomheden har svaret
I am so disappointed with this company, after so many years investing in their brilliant cookware etc. my last order is not being honoured. I ordered online, a 14cm saucepan with a discount off... Se mere
Virksomheden har svaret
Surprisingly the base of my 3.0L Aga 24cm stainless steel sauté pan failed after 12 years. I contacted Aga cookshop and sent some photos, who promptly delivered a new pan. It reinforces our decision... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
AGA Cookshop’s range of cookware is developed by experts to offer the best possible performance and durability, ensuring you get the best from your AGA cooker – including flat bases that give the best contact with the AGA hotplates and specially design...
Kontaktoplysninger
Storbritannien
- www.agacookshop.co.uk
4,5
Fremragende
5 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra AGA Cookshop
Hi Gilly,
We are sorry your saucepan has not arrived. Thank you for bringing this to our attention. We have sent you an email regarding your order and provided you with the tracking details. Your order is out for delivery today.
We apologise for any inconvenience caused.
Warm wishes,
AGA Rangemaster
Pity that the wrong product was…
Pity that the wrong product was dispatched and an exchange was required. Fortunately the correct item arrived quickly thereafter and was fine.
2. juni 2026
Besvarelse fra AGA Cookshop
Hi Nigel,
We appreciate your feedback and apologise for the initial mix-up. We are glad the correct item arrived swiftly and met your expectations.
Warm wishes,
AGA Rangemaster
Besvarelse fra AGA Cookshop
Hi Chris,
We're so happy you received fast delivery and great quality products! We appreciate your positive feedback.
Warm wishes,
AGA Rangemaster
A great present ! We bought two sets of the AGA oven…
We bought two sets of the AGA oven gloves. One as a present for my brother and his wife whose gloves had reached the end of their life. Anybody who has an Aga will appreciate how essential they are!
27. maj 2026
Besvarelse fra AGA Cookshop
Hi Mark,
We are so glad to hear you appreciate the essential nature of our AGA oven gloves and that they made such a wonderful gift! Thank you for your kind words.
Warm wishes,
AGA Rangemaster
Fast delivery
Fast delivery. Great quality kettle. Distributes the heat from the hob really quickly.
1. juni 2026
Besvarelse fra AGA Cookshop
Hi Mrs Dalrymple,
We are so pleased to hear you are enjoying your new kettle and its quick heating! Thank you for your wonderful feedback.
Warm wishes,
AGA Rangemaster
Excellent and hassle-free service
Before my trip, I asked whether my order could be delivered directly to my hotel. The entire arrangement by email was friendly, quick and very reliable. Everything worked perfectly, and the items were delivered to the hotel exactly as agreed.
I am extremely satisfied with both the service and the products I ordered. I am also still very happy with my AGA cooker. Many thanks to the AGA Cookshop team for their excellent customer service!
14. maj 2026
Besvarelse fra AGA Cookshop
Hi Solveig,
We are so pleased to hear that your delivery to the hotel was seamless and that you are enjoying your products. We truly appreciate your kind words about our customer service!
Warm wishes,
AGA Rangemaster
Besvarelse fra AGA Cookshop
Good morning,
We're glad you received great products promptly. We appreciate your positive feedback.
Warm wishes,
AGA Rangemaster
Besvarelse fra AGA Cookshop
Hi Hazel,
We're happy you enjoyed our product, pricing, and quick delivery. Thank you for your feedback!
Warm wishes,
AGA Rangemaster
I was kept informed of order.
I was kept informed of order.
Wonderfully boxed.
BUT the delivery was appalling … that is not the fault of your company but of lazy delivery guys who didn’t fill in the form when we were out at 1st delivery attempt!
25. maj 2026
Besvarelse fra AGA Cookshop
Hi Mrs Pickup,
We're glad to hear you were kept informed and enjoyed the packaging. We truly regret the delivery issue and appreciate you bringing it to our attention. Thank you for your feedback!
Warm wishes,
AGA Rangemaster
No Customer Service whatsoever Pans are…
No Customer Service whatsoever Pans are dangerous lid when on hob unable to remove without oven glove unable to use with an oven glove as unable to grab lid Not fit for purpose dangerous
29. maj 2026
Besvarelse fra AGA Cookshop
Hi Sarah,
Thank you for taking the time to leave a review. We are sorry to hear that you have been disappointed with both the product and your customer service experience.
We understand your concerns about the lid's temperature during use and appreciate the opportunity to investigate the matter. Following a review of the information provided, our team has confirmed that the heat transfer to the lid is not due to a manufacturing defect and is considered a normal characteristic of the product in use. As with all cookware, we recommend using appropriate hand protection where necessary when handling hot pans, lids, or cookware components.
As the pans were purchased over two years ago and no manufacturing defect has been identified, we are unfortunately unable to offer a refund on this occasion.
We appreciate that this is not the outcome you were hoping for, and we are sorry for any frustration or inconvenience this situation has caused. Thank you again for taking the time to share your feedback.
Kind regards,
AGA Rangemaster
Quality product
Website easy to use, quick delivery although no email received providing delivery info.
Product expensive but worth the money as AGA quality guaranteed and items suitable for use on our 30amp. cooker.
28. maj 2026
Besvarelse fra AGA Cookshop
Hi Ian,
We're happy to hear you found our website easy to use and that our product's quality met your expectations. We appreciate your feedback regarding the delivery email.
Warm wishes,
AGA Rangemaster
Great cooker, awful customer services experience!
10th June 2026
I ordered a classic deluxe cooker back in March and was given a 6 week wait before delivery. Just before the six weeks I was told that it would be another 2 week wait and then a couple of days before it was due, I was told there would be yet another 2 week wait. This caused significant difficulties with my kitchen refurbishment. After complaining to Customer Services, the delivery was brought forward a week but was still 5 weeks later than the date originally given to me at the point of sale. I was offered a ‘gesture of good will payment’ which was due to be paid to me 2 weeks after my cooker was delivered but, for some reason the accounts department missed the payment, so I have been told it will be a further 2 weeks before it will be in my bank account. I have just complained again and will see what can do to rectify the situation. After the delay with the delivery of my cooker, it is ironic that the repayment, which was offered in order to improve customer relations, has also been delayed and, as it stands at the moment, will not be paid to me until a whole month after my cooker was delivered even though it was offered before delivery took place! On the plus side, I am very happy with the cooker and the team who delivered and fitted it were very professional. I wish I could say the same of the company itself!
20. maj 2026
Besvarelse fra AGA Cookshop
Hi Nette,
Thank you for taking the time to share your detailed feedback. We sincerely regret the significant delays and miscommunications you experienced with both your cooker delivery and the gesture of goodwill payment. We acknowledge the frustration this has caused, especially given your kitchen refurbishment.
We are actively reviewing our processes to prevent such occurrences in the future. We are pleased to hear you are happy with the cooker and the delivery and fitting team.
Warm wishes,
AGA Rangemaster
Everything happened as and when it…
Everything happened as and when it should and as expected.
23. maj 2026
Besvarelse fra AGA Cookshop
Hi Janet,
We are so pleased to hear that everything met your expectations. We appreciate your kind words.
Warm wishes,
AGA Rangemaster
Lovely quality products
Lovely quality products. Well packaged and good shipping. Good experience.
25. maj 2026
Besvarelse fra AGA Cookshop
Hi Samantha,
We're happy to hear you enjoyed our products, packaging, and shipping. We appreciate your positive feedback.
Warm wishes,
AGA Rangemaster
Very quick and easy to use website
Very quick and easy to use website. Excellent products.
7. maj 2026
Besvarelse fra AGA Cookshop
Hi Keri,
We're so glad you found our website easy to use and enjoyed our products! Thank you for your feedback!
Warm wishes,
AGA Rangemaster
Besvarelse fra AGA Cookshop
Hi Graham,
We're so glad we could help with your Parcel Force delivery! Thank you for your kind words.
Warm wishes,
AGA Rangemaster
Easy to use website.
Easy to use website.
My Order came and was delighted with my purchase communication was fantastic
20. maj 2026
Besvarelse fra AGA Cookshop
Dear Catherine,
We're happy you found our website easy to use and were delighted with your purchase! We appreciate your kind words about our communication. 🙂
Warm regards,
The AGA Rangemaster Team
Besvarelse fra AGA Cookshop
Dear Catherine,
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
I can see our team attempted to contact you and emailed on 19/05. Regrettably, the parcel was returned to our warehouse as the delivery was unsuccessful due to an incorrect address.
A refund should now have been processed. If you haven’t received it, or if anything remains outstanding, please email us directly at tpsupport@agarangemaster.co.uk and we’ll be happy to look into this straight away.
As a kind reminder, we always recommend double-checking delivery details at checkout, as auto-fill can occasionally populate an incorrect address.
Kind regards,
Alex and The AGA Rangemaster Team
Besvarelse fra AGA Cookshop
Good morning Paul,
Thank you very much for your feedback. We’re delighted to hear you’re happy with the quality of our products, and we hope you thoroughly enjoy your new purchase. 🥘
Best wishes,
The AGA Rangemaster Team
Besvarelse fra AGA Cookshop
Dear Mr Aitken,
Thank you so much for your kind feedback. We’re delighted to hear you’re satisfied with our service and the ordering process. Thank you again for your order.
Warm wishes,
The AGA Rangemaster Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.