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Product was obviously faulty but was sent anyway. Should have been rejected at manufacturing stage.

The website was easy to navigate. The pricing was clear and easy to understand. I received my order really promptly. I think the postage and packing for such a lightweight item was a bit steep - but that's probably down to the cost of postage generally in this day and age. I wish this was an item I could have bought in a shop - but it wasn't probably because it's a spare part.

I knew the floor cleaner I wanted & was able to add other useful items & have all delivered together. Cleaner was replacement for same model I had 5 years plus.

Always buy Addis because you get what you pay for.
Well thought out design and top quality materials.
Long lasting and durable.

Addis household products have been part of our lives for decades. So when our trusty Addis laundry baskets needed replacing after years of service very pleased to be able to source directly on-line the same quality products. Delivered promptly.

The clothes line props are light, but seem well made and very competitive price. Bought direct from Addis on reputation and not disappointed with product. Would have been 5 out of 5, if customer service & dispatch had been a wee bit more efficient.

We were very glad to see that ADDIS still offered this product as we find the design fits perfectly with our kitchen. The previous one lasted over 10 years so we have no hesitation in using them again!
The only downside is that the item comes in every shade of black except for white!!

Everything was first class.

Ordered two white square washing baskets, one for my washing and one for the ironing. I already have one but changing the colours. They are sturdy & strong, easy to carry & use, came well packaged. Seemed to take a while between order and delivery but I wasn’t in a rush.

Really very impressed with Addis. Lewys dealt with my complaint regarding line tightener on rotary dryer 45m bought a year ago though only installed 6 months ago. Excellent/outstanding customer service I emailed one day they replied an hour later. Replacement on its way today. Would recommend this brand myself and family have used for many years. Guarantee and products first class. Many manufacturers could take a leaf out of their book. 5 star manufacturers. Thank you Addis and Lewys.

I have bought this large dish rack drainer to replace my old one. Same colour etc but after about 10 years of use it was breaking. Good design. Large enough for family of four with no dishwasher.

Good product, price and delivery

Thought the material is more flimsy than I would associate with a top brand. Saying that it does the job.

I recently purchased a kitchen bin from ADDIS via amazon. the box was all ripped at the bottom and the bin lid was broke. I got in touch with amazon about sending the bin back, amazon was pretty prompt sending me a form with a send back code. later that day I got an email from ADDIS DIRECT saying I had to pay for postage to send back the bin even though it was broke talk about adding insult to injury. DISGUSTING site. don't buy from this site it's a rip off site. would never buy from them again.

We ordered a whole lot of the wonderful Addis "Foodsaver" food containers recently. Firstly, what brilliant containers these are, lasting all-but forever, but also what fantastic price and service Addis offered. Well done!

On 17/2/25 I purchased an Addis spray mop for £18 from my local B&M store. After a few days it was broken. The plastic retaining clips that hold the bottle in place were breaking off. I returned the item to store and obtained a replacement. Unfortunately this one broke within a week, the same plastic component but in a different place. To me this would suggest a batch issue and a fault in manufacture. Unfortunately I lost the receipt so contacted Addis direct because B&M refund policy is you need your receipt.
Addis reply was they could not validate my warranty without proof of purchase. Very poor customer service. It was an Addis product and I was taking up the issue with the manufacturer/distributor, not a high street retailer.
With many retailers not issuing receipts unless you ask this appears to be a way of companies shirking their responsibility. Also who keeps a receipt for a cleaning product, have you retained the receipt for your hand broom and dustpan?

We bought a Thermo Pot water heater about 8 months ago. It recently developed a fault and as it was under warranty, I contacted customer services. They responded within the hour and immediately sent out a replacement.

These days it's so often a battle to get companies to deal with faulty products and accept responsibility when things go wrong, so I can't praise Addis enough for the swift and efficient manner in which they dealt with this warranty replacement.

Have ordered direct before and as always items were delivered suitably packed and delivered on time.

Folding Stepstool - SKU: 516931

I have owned this stool for about 18 months and to date, it has worked as expected.
However, today it collapsed under me and has completely broken. I was fortunate to receive no injuries.
This is unacceptable as the stool is supposed to take the weight of a normal human. I weigh 85 kilogrammes.
FWIW, I believe that the design of this stool with its multiple hinges and plastic construction, is too complicated to be safe.