Accessorize Anmeldelser 502

My delivery was taken from my doorstep after being left overnight by a courier. Accessorize have been useless in processing my claim, even though Evri have admitted liability for the parcel going missing. This has been dragging on for around a month and my emails looking for an update to customer service are now being ignored. Would not recommend buying online. Last time I use this company.

I bought a handbag in August 2024 paying by cash while on a day trip out for my birthday. A few weeks ago the zip broke, I emailed to request a refund or just a replacement but was told without a receipt ( can’t find it! ) or a bank statement ( paid cash ) they could only do something if I took it into a shop and let the manager look at it. I explained that entails a lengthy trip which I haven’t got time for and i am reluctant to do that and then being at the whim of a manager on that day. Plus I would incur train fares and my time. I asked them to do something online but they just keep refusing and closing the issue. I asked it to be escalated to a higher body who could do something for goodwill. They have not done this and just close the issue. There is no goodwill, it is the same response each time. The bag is branded Accessorize, I’ve bought their bags for years with no trouble. Very poor customer service, obviously no one cares! I will vote with my feet and my words to my friends and family. If I had social media I wonder if their response would be different - I suspect so, not fair.

No customer service

The voucher code they gave didn’t work and I didn’t realise until after I ordered.
I noticed as soon as the confirmation email came through and tried to cancel the order to re order with the discount.
Their website doesn’t allow you to cancel the order and instead tells you to order a second order and once both are delivered to return the first order with the returns label inside the package.

The website is wrong and there is no package return label inside the parcel and as I have “accepted” the parcel I am not allowed to return the £70!!!! Parcel as its earrings.
They are in the sealed package bf inside the parcel.

During live chat they admit the website is wrong (I had screenshots of what it tells you to do) and they are going to update the website.

I have had to log a complaint and did initially have a reply to say a member of management will get back to me. This was in December and still nothing!!

I have tried to chase a reply 3 times including emailing the CEO with no reply at all.

I have a £70 parcel through their error that I can’t return for a refund.

The worst customer service I have experienced.

I think they are in trouble as a company!

Edited after reply.
Did you even read the full review??? Your website tells you to return the parcel as you don’t have a way to cancel an order. Your website is wrong as the parcels don’t even have a return label inside.
The items are in their hygiene sealed bags and the parcel was only opened as per your instructions to return using the returns label inside that doesn’t even exist!!

I still have no reply to my customer service form that is still showing as open.

I bought a bag online and - after a couple of months with not much use - the zip broke. I got in touch with Accessorize and they responded to my query asking for further information, and I responded in turn - this was in November. I haven't heard a thing since. I thought maybe my query got lost in the busy Christmas period, but all attempts to chase up my initial query have been met with silence, so I can only assume it is deliberate because I don't believe that several contact attempts spread over two months can all be lost. Their website states they aim to respond in 24 hours, so to not respond is a bizarre approach to customer service from a well-known business. All I know is that I won't be making a purchase with them again.

Ordered some necklaces online, it said if you spend over £40 you get free delivery but no free delivery option was available even though I had spent more than this.

Since the only free delivery option was to have it delivered to an Evri parcel shop I selected this. Unlike most places where there are a ton of different shops it can be delivered to most of which are corner shops with long opening hours (I live in a major city with shops everywhere and use collection all the time with other online retailers and never usually have any issues whatsoever with this since most offer lots of options that are open until late so I can pop in after work and collect my parcels), the only options were Royal Mail post offices with super short opening hours (9-5 weekdays and for a couple of hours on Saturday). It was delivered but it was during the week so the shop was not open at any times when I was not working and then the parcel was only kept for 5 days and sent back on the Friday so it was gone before the only day I would have physically been able to collect it which would have been the Saturday. It seems crazy to have such limited collection times then also to keep the parcel less than a week (I’ve never come across a delivery service that keeps the parcels such a short time and was shocked since they didn’t say anywhere how long the parcel would be there or give any warning it was going to be sent back) I called accessorize and they said they are only able to refund and can’t send the parcel again. Such a waste of time attempting to shop with them.

So basically if you have a job where you work normal hours and want to actually be able to collect your parcel don’t order from accessorize because they don’t offer an option that allows this, unlike pretty much every other online retailer and don’t believe them when it says you get free home delivery if you spent £40 because it isn’t true. I used to shop at accessorize a lot for jewelry for me and for gifts but this experience has totally put me off ever using them again. They clearly don’t care about customers who work.

Their site automatically added an address that was 7 years out of date without prompting. The billing name, address, number none of it matched and yet it changed the shipping address anyway. Called customer service, they said there was "nothing they could do." Recommend avoiding Accessorize.

Re. Most sites default the shipping address to the billing address, not a shipping address stored on the system unused for at least seven years. I did get in touch, the response was basically that I could have checked. That's true- so I cannot insist on a refund. Doesn't change the fact that it's a poor way to set up online ordering, it isn't how most companies do it and its a system which is likely to result in this sort of thing happening.

Id my thirds done a while back now. You've pierced my left ear wrong twice. I paid for white gold and it was pierced at an angle. Around 2/3 weeks later I got it repeirced after being spoken to like an idiot by assistant manager/supervisor. She really is very rude and rolls her eyes etc. It was very painful as It got stuck and had to be wangled out. It was done too soon. A granuloma formed and it wouldn't heal. I'd to take the piercing out. In doing this I discovered that the white gold earring was bent!
I've waited til it's healed to complain to the store. Apparently I've bent it??!!!! From sleeping on it! I don't sleep on that side! I've had many piercings over many years and not one earring I've ever bought has bent in my ear (possibly faulty or weak)...Or my daughter's, or any of my friends! The manager also said without ever seeing my ear that It had been infected. There was no infection. I'd a granuloma caused by It being pierced too soon and It wouldn't heal! It should never have been pierced again so early, so they caused that problem. They're refusing to re-pierce. Your customer services is saying I need to deal with it in-store. Really? As it wasn't done properly I'm going to raise a payment chargeback from my bank if not resolved.

Would just like to say after my nervous daughter and wife had ears pierced after being let down by another jewellery. The lady who carried out piercing was great with advise and care. This was at the metro centre store Gateshead .

Ordered a fairy costume for my daughter, a few hair clips and a hat for my daughter. Sale went through and then had an email (a few days later) to say only some of my items had been dispatched. The fairy costume was cancelled as they no longer had it in stock. Why take payment if you don’t have any? This was a Christmas present. Now so close to Christmas I need to find another one. I only ordered the hair clips and hat as I was paying for delivery for the costume. I wouldn’t have bothered if I knew the fairy costume wasn’t coming. Very poor customer service. Won’t shop here again.

Purchased the Christmas advent calendar for 17 year old.
It wasn't marketed as a children's product, but the jewellery and hair accessories were for children.
Very disappointing and as it was half price £14 down the drain.

Just to let anyone know, it turns out that if you are shopping online, and try to use a voucher, but then decide to amend your basket before making any payment, the amendment will invalidate the voucher so you then have to pay full price.
Apparently it's not a system fault at all - even though I've never known any other company to do this when you shop online, it's their actual policy but they don't alert you to this before you make any changes to your basket. I also couldn't spot it in any t&cs relating to 'how to spend your treat points' - it just tells you your card is no longer valid, not the actual reason for blocking the voucher.

I am extremely disappointed with the customer service I have received from Accessorize, specifically from an agent named Zara Gentles. I was promised a refund over the phone from an advisor in August which I never received. When I raised a complaint regarding this, Zara refused to deal with the complaint and refused to listen to the call recording to verify what the agent had said.

Also, when I requested for my personal information via a Subject Access Request, they failed to provide it to me. This is not only poor customer service but also a breach of data protection regulations.

Overall, my experience with Accessorize has been poor and unsatisfactory. I would not advise anyone to shop with them.

Poor customer services online. I was offered a refund for the delivery charge due to 90% of my order not being sent.
They apparently sent the refund. Two weeks later I hadn’t received it and they said there’s an issue with the system. They tried to organise a manual refund but they were asking for my card details over the phone????? They then offered to send the amount on an online gift card to the account which I never received. Will never be using this company again and wouldn’t recommend to anyone. I’d give it 0 stars if I could!

Part of order cancelled, the rest left in the rain by EVRI

My friends and i were treated in an appalling manner as soon as we walked into the Bath accessories. We were followed around the shop and overheard the workers telling each other to ‘make sure they’re not stealing’. At first, we let this go but after being stalked from the get go we decided that we were thoroughly insulted and wanted to leave. Upon leaving, yet again we were stopped. The employee asked us if we ‘have anything to show us before we go’. This even further confused us as we had been in the shop for not even 5 minutes and gave no reason whatsoever that we were shady. We said we didn’t have anything and she kept on pressuring us to tell her we had stolen. She then told us she would check the security - obviously knowing we hadn’t stolen anything we said fine. We are appalled by the way in which we were talked to and will not be returning.

Was in the accessorise shop in Bath. We walked in, and got asked by 2 ladies on multiple occasions if “we needed help.” We thought this was very nice and welcoming, however, we were then followed around the store by them both, and overheard them say to eachother “watch to see if they steal anything.” This was very rude so we decided to leave, and as we left a worker came up to us and said “do you have anything to pay for before you leave, i will check the CCTV.” This was implying that we had stolen something, we were in the shop for around 5 minutes and didn’t pick anything up at all. This was very rude from an employee and i’d like it to be taken forward.

The Customer service was horrible. The lady first chat with the colleague, then she went to serve someone else leaving me there to pay. I wanted to join the club so u could get discount but there was not Internet connection and she basically said there is nothing that I can do. I complained about the horrible service and When I was going to pay she cancel the survey so I didn't have to put the 0 mark. She was rude, unhelpful and extremely useless.

I ve bought a pair of gloves at the store of oxford street. When I came home to Sweden I realise the lady there did not remove the security tag. Unfortunalty I did not keep the receipe, but I ve sent them the proof from my bank that I did buy it. They refused to help me find out the receipe in their system and adviced me to go to any store in Sweden to ask removing the tag ( like HM or Zara ). what a JOKE! Worse customer service EVER

Popped in to the shop opposite Charing X station on Saturday. Beautifully presented and such friendly staff. I decided to have a 2nd piercing in one ear. Lana who did the piercing for me was absolutely wonderful, friendly, and extremely professional. Highly recommend.

If I could give -5 stars I would! I purchased a handbag from Accessorize at Heathrow T5 on my way to Switzerland in May. However, I noticed that it sagged a little when I first used it. I had a closer look and I realised that there was a defect. On arrival back in the UK, two weeks later, I went to my local Accessorize and showed them the problem. They agreed with me, but said that they couldn't help me as I bought it from Heathrow. In July I travelled to South Africa - again from Heathrow T5 and showed them the bag and asked for a refund. They said that I would have to take it up with customer service as it was now over the return date. I basically travelled from July to the end of August and then wrote to customer service who referred me back to my local Accessorize. I went in again and explained the runaround I had been given and the manager agreed to exchange the bag for another one in store (different colour) but couldn't find the SKU so referred me to customer service, customer service referred me back to the shop and the shop refuses to exchange anything without the say so from customer service who insists that the final say lies with the shop manager. I am beyond frustrated with the whole system and the inability or lack of desire to sort a problem out - which is clearly a manufacturing fault. The nail in the coffin is when the shop manager who was quite happy to exchange the bag, but said she couldn't because customer service had to give her a SKU, and when I showed her the emails from customer service, she offered me £13.40 (sale price) voucher for a bag that I paid £45 for and have only used twice!