2Modern Anmeldelser 

I ordered a sofa and some lights. They look fantastic. Had a problem with one of the lights and they took care of it really quickly. I was super impressed with their responsiveness. They have a loyal customer here for sure!

We've loved our experience with 2Modern. The quality of the light fixture we ordered is excellent. Customer service when we had a question was beyond expectations. We will use again and we have recommended to friends.

I spent $1,500 on a light fixture and waited a month before it was delivered. Because if the initial delay, I couldn't install it immediately after I received it, but checked out the box and everything looked fine. When I finally took it out and completely unwrapped it to install, I found the shade had separated from the frame and there were multiple dents in the shade.

2modern refused to replace the shade because it was outside of their 30 day return policy. They initially offered to replace the shade for $500, but then stopped responding to my emails.

WOULD NOT RECOMMEND DEALING WITH THIS COMPANY. UNFAIR AND UNETHICAL.

This company does not disclose shipping dates and thus will take your order and your money on a product they do not plan on shipping to you until 4 months later. They also do not answer their customer support line or emails. Yet, they have no problem charging you immediately for your purchase.

Absolutely great company! Love the large selection of fantastic items. Have ordered several times and have had only great experiences. Shipping as advertised and always on time. Easy returns. Customer service very professional, friendly and helpful.
Have ordered diverse furniture, pillows, art, baby items etc. and love every single piece.

Ordered a bed frame and bed was shipped two weeks after promised. Service people at American Relocation, the delivery service used by 2 Modern were extremely rude when I called on day of delivery because they had missed their five hour window by an hour and not bothered/thought to inform me. The woman was unsure of the window time and corrected me rudely twice, only to be wrong herself. Finally admitted driver was running "a little behind."

The people are great. The items they sell are good too, but I just really like the people there. They are friendly and knowledgable and very helpful. I have purchased a few different items over the past 2 months and it's just been a very pleasant experience.

I was pleasantly surprised with the experience I have had with 2Modern. I ordered 2 chairs from Gus and it shipped on time and with an upgrade in white glove that I wasn't expecting. I ordered a light for my kitchen and my electrician had some questions with the installation and they were very fast to respond (even the contractor was surprised). Really good experience with this company.

I received my order of 5 lamps as promised, however one was broken. They replaced it within 3 days. I was very impressed. I order a lot of lighting and damages can sometimes happen (thanks UPS), and their responsiveness and action was way better than I have experienced with other companies in the past. I highly recommend.

I buy lighting for commercial projects. They always come through for me and haven't ever had a problem.

I spent $1800 on a media center that was backordered twice. I was extremely patient and understanding since I know that 12 weeks could be a normal wait time for shipments to arrive from overseas..even tho I was initially told it would be 4 weeks. What I did mind, was the fact that the delivery guys wouldn't attach the Lenox Media Cabinet to the base...a few simple screws is all it needed. Instead, the base and cabinet sit in the mddle of my living room in two pieces. I cant even examine it properly. Customer service said they are not contracted to assemble. This is hardly assembling.....the cabinet is SUPPOSE to sit on the base. The rep from 2 Modern had a "so sad..too bad" attitude. She said I could contract these guys to put it together.

Bought some Modern Forms lights on 2Modern. Very good experience and quick delivery. I would buy from them again.

I went from potentially posting an average review, to then wanting to post a review with 10 stars! Their service is unbelievable...they went so out of their way to fix a delivery issue that I was just amazed. The CEO even got involved to make sure that my order was taken care of. Totally impressed!

They make the returns so unpleasant! No return shipping labels included as YOU have to do everything -- contact them, pay for the return, put the RA# on the outside of the package, AND email them the tracking information. In case you don't find that consumer-unfriendly enough, there's another hitch: "The credit will reflect a deduction for the original outbound shipping charges." They act like it's a privilege for you to even shop with them. Will definitely NOT be doing business with them again.

Received a dresser that was destroyed during shipment. After sending pictures per their request, 2Modern offered to take it back and acknowledged receipt of the item back in September 2013. It is now May 2014 and I have still not received my refund. 2Modern originally indicated that Amex and PayPal were the problem because the transaction was being disputed - both of those organizations have considered the transaction settled as of October 2013. 2Modern claims to have superior customer service and there were a couple people who attempted to help along the way, but were unable to resolve because the transaction also required the assistance of the accounting department - and it is clear the two groups do not communicate. On multiple occasions they have indicated that the CEO is aware. Inexplicably, 2Modern cannot and will not return my funds even though there has not been a stated reason for months as to the delay. I have been an online purchaser of major goods for years and I did not think that it could be this bad. The worst part is that they have left it up to me to chase down and if I am not contacting them to remind them that they owe me $1500, they are happy to pretend that there is not a continuing issue. As frustrating as this has been, I gave them the benefit of the doubt for 7 months as I know that all businesses have their bad days and that you should not prematurely record a bad review on an otherwise good business. Although 2Modern admittedly has a very nice product selection and Web site, there are many other reputable organizations that conduct e-commerce appropriately.