2Modern Anmeldelser 

I agree with other reviewers. Terrible return policy. I ordered a radio but wanted the blue tooth version. Difference on the site should have been more clearly labeled. Not only do I have to pay return shipping for the exchange they are deducting the equivalent amount of the free shipping from my refund even tough it is an exchange. Very pretentious service department, even just listening to the choices on the customer service line. Do not recommend. Wish I had seen these reviews before purchasing.

Atrocious business. Blatant scam. Their return policy is insulting at best. Avoid at all costs

2Modern should be ashamed of themselves

Do not order anything from this site! The brands they carry are available in plenty of other places with competent and efficient shipping and delivery services, or go directly to the brand website. I ordered a rug about a month ago and I'm still waiting on a status update. Apparently, the freight service that is supposed to deliver it has no idea where the item is or when to deliver it. All 2Modern has is the info for the freight company, but does not take responsibility to actually have the item delivered to the client. I'm not sure how a retail company functions if it takes zero responsibility for ensuring delivery of products purchased from them. And what I bought is not cheap! Can't cancel the order for a refund because it has been "shipped". Terrible, terrible company. So incredibly disappointing.

Bought a tea pot from them, spend $80+ on a tea pot that leaks and customer service won't respond to any of my chat messages

3 weeks after placing my order and trying to call (phone disconnected; told later via email that they do this to stop being bothered by people) and several emails, told they can't find mirror even though it was still up on the website. Offered another mirror that wasn't suitable. Chose another mirror that was shown as available ... mysteriously this was suddenly unavailable ... received a full refund. Will not be dealing with this company again.

There seems to be a pattern these days of companies giving you a shipping date with your purchase, waiting 2 days and then giving you a much longer shipping date. This company is guilty. I have canceled my order and suggest you don't be silly enough to place one to begin with.
After placing my initial order which was to be shipped in 2 days, I then received a letter saying it would be another 10 days.
I immediately called and told them to cancel the order at which point they said it had already been shipped.
then I received yet another notification saying the order had been shipped and would be delivered as was originally promised.
it was delivered as originally promised and I refused the delivery.
I will not support this type of BS

A documented the emails and the baked and switch technique.

Do yourself a favor and just buy direct from manufacturer instead of through this company that drop-ships.
So that, should an item arrive defective, you won't have to go through hell and high water to get a return label from Support (that treats the customer like a number, not a person) and then wait weeks to receive a refund, only for it to be the wrong amount.

Pictures of the products online do not give Justice to what it actually looks like in person. Horrible quality!
They charge you to ship a furniture and also charge you to send back. I spent $400 just in shipping on a furniture that did not look like the photos and I returnedSAME day as it was delivered. I didn’t even accept the delivery.
Delivery took a lot longer than promised (Weeks).
Customer service do not care, horrible experience.

I ordered a large white table from them in October. It was supposed to arrive in 6-8 weeks. It arrived in 14 weeks damaged. The delivery company did not schedule the time with me and the drivers did not speak English, so it was hard to communicate. When I contacted the company, they didn't offer any remedy other than canceling the order. I do not recommend buying from 2Modern.

Ordered White Glove service. Upon delivery, I was told that White Glove doesn't include assembly? Never heard of that before and I have ordered tons of furniture in the past as a trade partner of West Elm, Crate and Barrel, Pottery Barn and others. In addition, the delivery company refused to remove the boxes! Called customer service, and was told that White Glove doesn't include even light assembly, and that I can return the item but I'd have to pay for shipping. The table itself is beautiful which is why I give it 2 stars not 1.

I ordered a rug on October 25th that was listed as AVAILABLE and Immediate Delivery. They charged it to my credit card that same day. Today is November 30th and it has still not been delivered and nobody can give me info or a reason as to why it has taken over a month.

DO NOT ORDER FROM THIS COMPANY. my lights were too big so wanted to return. You can’t initiate a return without a phone call. Then you have to wait 3 days for an email with a RMA #. They give you 14 days to return merchandise. Return shipping on you PLUS THEY DEDUCT THE ‘FREE’ SHIPPING TO YOU FROM YOUR REFUND. of course you have no idea how much your ‘free’ shipping cost them….

It’s the worst place to buy from !!

JUST DONT THINK ABOUT BUYING FROM THEM!!

It’s been 3 months that they keep postponing my delivery ( 8 chairs )
Why?? The reason is always due to the bad weather!!

What weather??? I live in California SERIOUSLY??

Worst experience and ahhh I still didn’t receive my order !!

Horrible!!

please please listen to me do not buy from these people they do not care at all about u or the purchase they act like its your problem. they say 30 day return when it takes 60 days to arrive. I said the f word on the phone and this woman sherry starting going off about how she will hang up of I use that language sorry but I waited 2 months for a 600 dollar lamp that came scratched up and now am stuck with. I wish I could do more to this company because I truly believe they should not be allowed to run a business.

Here is the email I just sent to 2 Modern's customer service department. They do not elicit feedback, by the way --they don't care about you. DO NOT ORDER FROM THIS SITE. RETURN PROCEDURE IS DEPLORABLE.

______________________________

to: 2 Modern customer service department

1. I have never been asked to provide tracking information on a return in 10+ years of frequent online shopping, much less with the threatening and aggressive tone of the email I received from you on June 17, attached below. (This was sent in response to an email I received from them demanding tracking information and telling me that the return would be rejected if I didn't supply tracking in the next 5 days.

2. The vast majority of online retailers in 2022 offer free shipping and returns. It cost me over $60 to return these items to you. I ordered two colors of the same product so that I could see which color worked best in my space, and kept the color that worked, which is a common practice. I could understand you charging for return shipping of furniture or some other bulky item, but these were bath mats.

3. The color I ended up returning was listed on your website as the same color, but on receipt they were absolutely not. One was solid grey and the other was heavily heathered, so I would have returned them anyway, as they are intended for the same bathroom.

4. For the above listed reasons I would not order from your site again.

It was bad enough to wait for two months for my table but they can't help if manufacturing is slow. Then they shipped it a month ago and whenever I email to see where it is, the guy says call the shipper. I've spent 30 mins. on the phone and still can't find it. Plus I paid them. Shouldn't they be responsible for making sure the table gets to me? Don't buy here, even if you have to pay more elsewhere.

I should have come here to check reviews first. Placed an order for a wall shelf… they advertised it as in stock quick ship. Lies. They took my money and then sent me an email stating Delay in shipping due to supply chain. Then an email with a shipping confirmation with fed ex tracking number. The tracking number does not belong to my order. I contacted fed ex they confirmed what I saw on their tracking web page it is indeed a package from a completely different vendor going to a completely different person in Canada. I call them and always get their VM. I filed a dispute through pay pal to be refunded my money as this is not a good way to business.

Do not buy from them!! They have a terrible return policy where they charge you over $1000 for shipping (on an item that was $1400). They are not transparent that they charge so much for shipping.

BUYERS BEWARE!
Ordered ornaments from this company.
IITTALA Glas Ornament 80mm - 5 pieces.
So, at least I thought …
I already have a bunch of them and wanted to add more. When I researched them a couple of weeks ago, all websites had them in 80mm size, this company offered the same price BUT as it turned out for the smaller size (40mm). The product (size) information is kind of hidden on their website and not obviously/clearly stated that this item is the smaller size ornament.
Just received them and called to have it returned. As it turns out, YOU have to pay for return shipping.
After the fact, silly me, I researched this company, and came across that this seems to be standard procedure for them. It’s “only” a $72 purchase plus shipping ($8 each item, ordered 2 = $16). Should have rang a bell right there.
In any event, STAY away from this company or be VERY CERTAIN that you want and “need” that product and only that firm offers it (doubtful!).
Feeling kind of getting “bait & switch” by them but it’s all in the FINE PRINT.
In todays environment, this is certainly not the best way to do business while the consumer relies on shipping more than ever before plus clear information should be provided to the consumer.
In my case, I will keep them and will use the ornaments or gift them.
I decided, I won’t bother to return and dealing with incompetent people from that firm. The phone call itself was very odd to begin with.
So, one more time >>> BUYER BEWARE or Caveat emptor, as we like to say in real estate!