2Modern Anmeldelser 

I received a table lamp instead of a floor lamp and when I called Customer Service to get the right lamp, they told me it’s out of stock until mid February. I asked them to please do not charge me for the restocking fee and they did as well as the return shipping. This is the least accommodating company I have ever dealt with and this will be my last time purchasing anything from there. I urge consumers to carefully read the return policy as you will be stuck with a 15% restocking fee as well as return shipping. Do not buy from them.

same light fixture available for same price at LNY but I ordered from 2modern to get chase points. BIG MISTAKE. Light didnt fit, but now I am stuck w paying them back for what WAS free shipping, PLUS return shipping, PLUS 15% restock fee. I have worked w LNY for years and they are as easy and accommodating as Amazon. I will never make this mistake again!

AVOID
I would give this zero stars if I could.
This company is completely fraud.
Website says item will be shipped within 2-3 days. Waited for well over two weeks to zero communication. Reached out to them many times to cancel the order, and called them half a dozen times (nobody answered, I left voicemail multiple times). ZERO RESPONSE

This company is an absolute fraud. After maybe a dozen emails and phone messages, they finally replied to me to tell me that my item will ship in 2 months rather than 2-3 days. I have given up on trying to get them to follow-up through with a refund and have contested the charge with my credit card company.

Don't waste your time or money!

Advertises "ships in 1-2 business days" on the product listing page and more than a week later tells me this a made to order item with an as-yet unknown ship date.

Order #287960.

I purchased a &Tradition floor lamp but I arrived with a broken parts. Then I contacted the support to request a parts replacement. Their response took forever. Slow and not following up. Kept asking them for a status but seems like they don’t care about their customers after the product was sold.

Whatever you do make sure it does not involve ordering from this site. Stated 2-3 day shipping for a chair I ordered. 45 days later, nothing. Asked to cancel order and get a refund, which was promised within five business days. 15 days later, nothing. Every time I inquire about shipping or refund I get further promises and no follow through.

This company is a scam reseller!

I made the mistake of ordering from 2Modern and want to warn others: don’t get fooled by the nice-looking website.

I ordered a chicken pouf for my daughter, which she didn’t want, so I tried to return it. That’s when the nightmare began:

It takes days to weeks to get a return shipping label. You have to harass them with repeated emails just to get one.

They charge a 15% restocking fee — even for unused, brand-new items. Real example: I paid $229 and only got $167.40 back. What a joke!
Imagine if it were a more expensive item — it’s basically a rip-off.
Their so-called “customer service” is almost nonexistent. Do not buy from 2Modern.

Horrible experience with 2modern. Delivery took forever, and the description of the item was deceitful. Hazle to return. Bad customer service

have ordered things in the past without an issue but recently did have an issue . after waiting MONTHS for it to arrive , it then took a week of emails to get a response. when i asked for help was told that basically i would lose 50% of what i paid if i returned it ( shipping to client , return shipping to
their company and a 15%!!!!!!!!) restocking fee. it’s not how people handle things when things go well it’s how they treat you as a customer
when a problem is encountered . i would never buy from them again

Purchased a radio and after waiting a week for the email to confirm shipping, what I got instead was an email telling me it is backordered for several months. Waste of time.

Ordered a Wedgwood Vase in November, was told it would be shipped Dec 27th… Vase goes on sale… never ships, moved to January. Doesn’t ship, Told February 3rd, doesn’t ship. Moved to end of month… ITS ALSO IN STOCK! 2MODERN is a scam, they’re trying to be a reseller but fail regularly. Thanks for nothing. STAY AWAY FROM 2 MODERN you’ll never get it.
You’ll get lots of these:
“We haven't forgotten about you.
We're still working on your order. Thanks so much for your continued patience.”

I had really good luck with them. The shipment was delayed a little bit, but they responded to email right away and sent me tracking information. Everything good thank you 2Modern.

I ordered a dresser and it has been a nightmare. Was told the shipping date would be 1/1. A week later and I don’t have a tracking number or other helpful order update. I send an email; no reply. I call and am told it has not shipped but they will get back to me. Later that day I get an email saying the shipping date is 1/1, which is now a week prior. I point that out, and the next day I get an email saying they mean 1/10 along with another email saying it will ship by 1/10. By 1/14 I still have no tracking number and call back only to be told they don’t have an update and need to contact the warehouse. I get a call that same day saying it will definitely ship that same day, 1/14. On 1/15, I get an email saying the piece isn’t estimated to ship until 1/17. I call to cancel the order and am told they can cancel it as long as it hasn’t been prepared to ship, so they will contact the warehouse to confirm. Meanwhile, I could have gotten the dresser last week from another company. So now I am without a dresser and stuck from buying elsewhere until the refund is confirmed, all while coming up against a due date (the dresser is for a nursery). Total disaster.

I ordered gifts for my family and left plenty of time for them to arrive for our exchange. Unfortunately, they did not arrive on time. When I called the customer service agents at 2 Modern they were very friendly but completely unhelpful. They said they would "check with the warehouse" to see about the delay. They never followed up with me to give me updates or explain the situation. Ultimately, when I cancelled the order, they didn't even have the decency to apologize for their poor service. I would not recommend this company!

Terrible experience, and will never order from them again. I purchased an outdoor cafe table and two bistro chairs before moving into a new home, and realized as soon as I moved in that the furniture would not fit where I had planned. It arrived in 4 boxes and I initiated the return within days of the delivery. I never unpacked the boxes. When I went into the order, the process for returning these items was glaringly confusing and required an email or phone call to customer service. I emailed first but didn't hear back, so a day later, I called the customer service number. It got worse when I learned that I had to arrange for the return shipping myself, which was time consuming and, again, atypical. They did not offer to arrange for return labels (for which I learned later when I spoke to another representative, should have been offered). After checking three options (USPS, UPS and FedEx), FedEx appeared to be the best option since there's a location a few blocks from where I live in NYC. I'm not a business, so had to go to the FedEx office to print out the shipping labels and they did couldn't finalize the shipping cost until I brought the 4 boxes back. All in all, this order COST over $600 net, between the FedEx return cost and 2Modern policy that I would be responsible for their original shipping cost (which was transparent in the purchase which said "free shipping)." All this for furniture I never unpacked and cost about $2500 prior to the return. The second Customer Service representative, who I called after seeing the FedEx return charge of over $400) kept repeating the 2Modern policy, which includes a 15% restocking fee. She was a little more helpful then the first, and offered to "talk to leadership" about the situation. She called me back, as promised, after speaking to "leadership" and tried hard to appease my distress but spent a lot of time "explaining" and the result was offering to waive the 15% restocking fee, which would have been an additional $300 after my shipping costs and the additional news that I had to absorb 2Modern's original shipping cost to me. Bottom line: 2 Modern return policies are costly and time consuming and out of sync with every other online furniture, lighting and shopping experience I've had. While I've bought items from them in the past (and did not return them), I will never purchase from them again.

HORRIBLE. Don't ever buy someone a gift on this website. If you do they would never be able to exchange it. They make you pay for the shipping back to them + the shipping it cost them to GET it to you + 15% restocking fee. Its outrageous anyone buys anything from this website.

The item arrived much later than promised. I decided to return it, and returns cost $60 on a $120 item. There was no way of knowing up front how much returns would cost. Had I known, I simply would have kept the item. What a joke; this business takes advantage of consumers. Dont ever order from here.

Bought 8 700 dollar chairs from Fermob via 2modern that should last a lifetime. They are falling apart. No solutions, just saying warranty is only for 2 years. No response on how to fix them, just refers me to warranty to excuse themselves from blame. Designers take note: your clients will come back to you with problems with the merch and they won't stand by their product. Don't buy from them.

Great selection of modern furniture and lighting! I bought a couple Pablo lamps and very happy with the order communication and the lamps work great in our space. I had a question and their team replied the same day via email. Will return!