2Modern Anmeldelser 

If I could give them 0 stars I would. I wish I could leave a review on their website but they will not allow it. Rating for their website is fake for sure. I learned the hard way that all of the bad reviews are actually accurate. They lie about shipping times, they give you a runaround and don't let you cancel your order. The only way you can get your money is through your credit card, which we finally have done. Horrible place. It should be put out of business.

Firstly, the site is beautiful, the items sold unique, well priced and quality. There are many items I would like to buy from this online store, the buyer does their job and the items are gorgeous and high quality.

After much contemplation with a careful budget, and a discount on the exact items I wanted -- I purchased two modern lounge chairs for our deck. I read the 30-day return policy, price-matching and also noted 'free shipping' and did also note I needed to pay to return the item.

Yesterday I followed a link to a more detailed return policy, and realized I had to pay for both the shipping and return. This was still seemingly reasonable. I emailed the company to ask how much the shipping was. It was $359.75!!! So if I returned the item it would be $720!!! These are not heavy items. I was in shock. I expected $100 or so both ways, especially with the weeks it took to receive the item.

"For items offered with free shipping, outbound shipping fees will be deducted from your final refund."

I also read that the item had to be in the same condition as received. Reading further, it seems they expect the item NOT TO BE ASSEMBLED and in the 'exact condition received.' A follow up call to customer service just now confirmed that fact -- after a brief hold, the rep confirmed I would NOT ABLE TO ASSEMBLE OR TRY THE CHAIR TO SEE IF I LIKE IT OR NOT and if I do, I forfeit the return.

"Items must be unused and un-assembled, in their original condition, and in their original packaging, complete with all tags, instructions, and insert."

This is as close to false advertising as I have seen. We went from "Free Shipping, 30-day Return, Price Matching" to $720 for a return, not able to assemble or try the item out, and cannot take it out of the box or you forfeit the return.

As much as I like the items this company sells, the return policy and customer service is not what I have grown to expect from other higher end design stores I frequent, such as West Elm or Pottery Barn, RH and CB2. And those you can drive up to their stores and they send someone down for curbside pick up and they handle the return of the item for free if needed.

I spoke to a customer service rep named Katherine and she could barely hold her temper as she tried to maintain composure as I told her I thought the policy was disingenuous. She came as close to hanging up on me -- I was calm and told her I thought it was ridiculous I could not even TRY the item out or take it out of the box or assemble it before deciding to return. I complimented her on trying to hold her obvious temper directed at me. She kept saying, "I get it, I get it."

So - to be fair there are many smaller items or tables, or lamps or chairs that would be fine to purchase on this site. But because of the type of chair it is (lounge) I do want to sit on it before deciding to spend almost $1,500 on the pair.

I might even love these chairs but I am scared to take them out of the box. So I have to decide to reject the shipment and pay $720 or to keep them without being able to open, assemble and try them out.

I thought the company's customer service would be as elegant as the website appears. And returns would be handled in a reasonable manner. This is not a return policy. I see there are no reviews on their website, and now I know why.

Now I understand why they don’t actually have a way for you to leave reviews on their site itself - they are horrible. Bought an item from them labeled “quick ship” solely because they claimed they could ship the item out faster than the other companies selling the item - 1-3 business days. On the 4th business day after I ordered, I received an email telling me it would ship 5 days later. 6 days later I received an email saying it would ship 5 days from that day. Quick math - it took them 16 days to ship a “quick ship” order. Also, never received any response from customer service after two emails. This company is a joke - do yourself a favor and buy from a different store!

Terrible, just terrible.

It's companies like this is the reason everyone is buying from Amazon. I actually bought from them in order to help out non Amazon customers but after my experience, I'm done trying to help these online companies out. They are useless at practically everything and deserve to be driven out of business.

Worst customer service I have ever experienced. Ordered 2 patio chairs. Long story short...order seems to be lost. 2 modern says they shipped it and their shipping company says that they tried to pick it up from 2 modern and they said it wasn't ready. 2 modern said that if I wanted to cancel this order, that Is lost, I would have to pay for the return shipping. How do they ship something they can't seem to find?

I ordered a credenza from 2Modern.com at a cost of $2,374.15 which included a $250.00 shipping charge based on my zip code. After I made payment I was contacted by 2Modern.com that I would be charge additional $1,135.68 for shipping or they would cancel my order. Their justification was that I live in Hawaii.

If this company cannot ship at the advertised rate then they need to update their website to reflect the actual costs or restrict shipping locations. I will not be ordering from 2Modern.com in the future.

The WORST customer service ever! I received a damaged lamp and the customer service guy was extremely rude and actually hung up on me. Do not buy from this company!!!

Ordered pretty expensive lights. No shipping confirmation for 3 weeks. Sent two emails to check the status - never received my response. Really terrible customer service. Will be ordering somewhere else next time.

2Modern offers the worst customer service I have ever experienced. I ordered expensive wallpaper online from them and was contacted several days later - after the order was accepted and my credit card charged - that I needed to double the order to meet supplier minimums. I really wanted this paper so agreed to their terms, only to learn the supplier doesn't actually require this! The supplier sent me the first order without any problem and when I asked the supplier directly, they said they are always happy to accommodate the initial quantity I ordered. The balance wallpaper I had added to my 2Modern order to satisfy 2Modern's un-necessary requirements was lost in shipping. I had to contact the supplier and their 3rd party warehouse myself because 2Modern refused to offer any help finding this package whatsoever. My home renovation timeline was completely thrown off by 2 Modern's lack of communication, resulting in labor charges I had to pay even though all the materials I ordered weren't available due to shipping errors. I have subsequently sent multiple emails to 2Modern which all remain unanswered asking for a discount to make up for the labor charges, added time, and incredible frustration. I will NEVER use this company again and advise anyone else to take their business elsewhere.

I was skeptical after reading some bad reviews but bought from 2Modern because they were substantially cheaper than other sites for the tables I wanted. Unfortunately the tables were delivered damaged by UPS, but Brian in customer service had the damaged one picked up and shipped out a new one with another delivery service. It did take awhile but I wasn’t in a hurry. New one came undamaged and just what I wanted. Thanks

I have to agree with the other reviewers that are saying their customer service is attrocious. Responses are not timely, options are not made clear prior to ordering, the whole experience has been horrible for quite expensive furniture.

I am beyond upset with the experience I’ve had with this company. The customer service rep I dealt with took no initiative in helping me with the issues I presented to him over a very expensive furniture piece that was damaged and poorly constructed. I even showed proof of images and as soon as the furniture company fought back he told me I needed to deal with them on my own and gave me the companies generic website info to contact. He didn’t seem to care at all if I was satisfied with the end product, and frankly was rude and put off by it. I am a designer and I will never purchase from this company again or recommend them to anyone.

Horrible customer service, poor website with misleading information. I shopped for a desk and their inventory data was wrong. Then I called to confirm when the actual order will be delivered and their customer service was rude and had no information. I looked up the company and saw poor reviews sadly too late. DO NOT BUY FROM THEM, THEY ARE A SCAM!!!

Terrible customer service. They actively lied to me about when they would ship my order. Eventually, I had to cancel the order after 2 weeks of the run around.

Their customer service sucks.

DELAYED REFUND
I returned one lamp for refund. After the package was delivered for 3 full weeks, i contacted them for an update since I still didn't received any return confirmation. Then they refunded the money back to me right after after I asked. Well, really? If I didn't contact them, they will still not willing to give me money back.

MISLEADING INVENTORY AND SHIPPING INFO
The inventory and shipping information on their listing is not accurate. I ordered two other lamps, and both are showing in stock and ship in 1-3 days on their website. However couple days later after I placed the order, they emailed me saying one will be shipped out 2 months later, another will be 3 weeks out. I can't wait that long for 2 months when you are trying to finish up a renovation in the house. It is waste my time to shop there. I wish I can see the real inventory information on their website.

NO SORRY FOR THEIR POOR SERVICE
With all the communication with them for different orders, they never said one sorry for all the delays they caused.

NO TIME TO CHECK INVENTORY FOR CUSTOMER
When I call them about another product regards to the inventory information. I said your website saying 1-3 days shipping, would be another 2-3 weeks waiting time again? They said probably yes and can't check the inventory information to tell me. I guess I will do my best to shop on other websites, so I don't need to deal with your poor customer service when you clearly showing you don't care.

One star service despite a nicely edited selection of items. Don’t believe the stated shipping times. They seem to be off by weeks if not months. They’ll collect your payment and then take their time shipping your order. Too bad. Could be a nice resource.

I ordered some stools and was told they would be shipped within a week. 3 weeks later...still not shipped. I had been emailing with Brian at their "award winning" customer service and he just kept telling me I'd hear soon. I called and spoke to someone who promised to call the freight manager and get an ETA. Still waiting on that update from 5 days ago. I emailed Brian this morning and he didn't respond. It's nearing end of the day so thought I'd call and Brian answered. He told me they were shipped today and I'd get a tracking number before end of day. We shall see. I didn't bring up the fact that he ignored my email. I said thank you and he hung up without saying anything.
Some "award winning" customer service you have there. Can't wait to see if my stuff actually shipped.

I've had a great experience with 2Modern. I've worked with them on probably 10 projects, maybe more, over the last 6 years. I'm an interior designer and I've also recommended them to several colleagues and contacts. What makes them so great is that they are real human beings that care about their customers have integrity. They stand behind their product and they've gone way out of the their way to help me.

One thing that people don't understand is that with furniture, lighting, etc., is that it is sometimes large, heavy, delicate and can sometimes travel long distances. The fact that they have free shipping on most of their products is amazing (because it's a huge cost savings). Things aren't always perfect...and I've been doing this for 30 years, so I know! But the difference with 2Modern and other companies (brick/mortar and online) is that they have also been doing this a long time and they really try to help if something goes wrong. My experience is that 9 out of 10 times, everything goes as planned, but that 1 out of 10 when you need someone, you want a place like 2Modern.

Hope this is helpful!

Be extremely careful, this company is close to everything but a business. They are true life scammers.
The charges to return their poorly packed and overpriced pieces of furniture can cause you over 500 usd charges. Not to mention they never answer a customer call on weekends

Ordered furniture third week of October. Site says 3-4 days shipping. Salesman confirms this is correct when taking my payment. Next day after paying I get an email saying shipping has changed to late November. Guess they will say anything to take your payment.

Shipping date passes with nothing, called in and get a new estimate of early December.

Finally "ships" Dec 5 (This is an item shipping traveling the transcontinental distance of LA to SF). Fast forward a month and no delivery. I get stuck in a horrendous loop talking to 3 parties (Manna the company 2Modern hired to ship, Freight King (a local freight company?), and 2Modern's "award winning" support). Each passes the buck to the other in a circle. Each one tells me its someone else's responsibility. It goes like this for 3 weeks:

2Modern: Call Manna for delivery scheduling.
Manna: Call Freight King for delivery scheduling:
Freight King: We don't have it, Manna is wrong. We'll get back to you.
Manna: Freight King has it, call them for delivery scheduling.
Freight King: We don't have it. We'll get back to you.
2Modern: Manna is responsible for delivery scheduling not Freight King. Here's how to contact Manna.
Manna: We don't schedule delivery, call Freight King. Also we'll get back to you.
Freight King: We don't have it. We'll get back to you.

Tired of this nonsense I make a call to 2Modern's "award winning" support to ask for help. They tell me that they'll get back to me in a few hours. As you can probably guess by now, no one gets back to me.

I finally email 2Modern's award wining support to refund me. 2 weeks pass and nothing.

Finally had to dispute the transaction with my credit card company to hopefully get my money back. They'll happily take your payment, won't care if you actually receive your order, and won't respond if you want your money back. Buyer beware.