Wiser  Anmeldelser 

I have tried to email you for advice but cannot find a means to do so, so I am posting my email here … Hi - I recently purchased a Drayton Wiser HubR 2nd Gen to replace my Honeywell ST6300A. After much research, I chose the Drayton Wiser device firstly as it gives multiple and potentially different on/off settings daily and secondly as it is meant to be an otherwise identical replacement device.

Lots of your literature indicates that physically this is a “switch out switch in” replacement as the back plates are industry standard and no rewiring is required. This is NOT the case. The backplates are different but it was a relatively easy fix.

Having installed the new hub, I downloaded the app and went to program the device. Hot water easy !! Central heating impossible. The software “hides” the central heating functions until you pair a Wiser smart thermostat. It won’t run using the existing “hardwired” room thermostat.

I am now faced with having to purchase (for £105 on the Drayton Wiser site) a smart wireless room thermostat.

Have I misunderstood or is this the case ?

The Wiser control system works flawlessly for me. I can only recommend it.
The App - the Hub and all controls - all have easy installation and powerful automation features.
The app is fantastic - clear and easy to use.
I have completely automated my whole house heating system - including the Underfloor heating.
A massive upgrade that has transformed my heating system - Wiser just works….

Good so far. Early days, fitting it today

Despite my problem being a bit different to normal, Mike was very helpful and knowledgeable. After much trying of different things, problem was eventually resolved.

A affable Young man who dealt with my query very satisfactory and concisely.

Had an issue with controlling the heating over mobile data when away from my home wi-fi, which lead to an issue with locking myself out of my account. Emailed their support and had a reply within 5 minutes and it was resolved within about 15. Can ask for better support than that (thank you Ashley!)

Firstly apologies for not coming back sooner, been away over some of the bank holiday. To answer your question simply Michael.
I was trying to install a new sky router and making a hash of it to be honest. I got to the point of changing my Wi-Fi on the wiser app. I was tired, frustrated and couldn’t think straight as everything was going wrong. I rang and got through to Michael. He was cool, calm and ultimately empathetic and grasped I was having a bad day. Do this do that, oh sorry I entered that wrong. Don’t worry it will be sorted. Sorry that didn’t work, no worries I have another plan. From his end he said you should be up and running, put the heating on and we can see. Beautiful, back in the game. Michael wasn’t done. Sending you an email with instructions to reset the hub and a request to let him know how I got on. Fantastic, and I really can’t thank him enough.
Michael in my view deserves an accommodation for how he helped me, a huge pay rise and promotion.

Great customer service, helpful and polite

Mike from Customer service was great. Helped me work through the problem I had and got it fixed o no problem

Ordered some extra valves as they were on special offer

I spoke to two of your staff yesterday and they were very friendly and helpful. You also answered the phone straight away so well done Wiser.

I would like to compliment Michael (at Drayton Controls by Schneider Electric) for the excellent advice, help and guidance he provided while I was choosing a new home heating controller.

Michael took the time to explain the different options clearly and helped me understand which system would best meet my needs, particularly as I was looking for something that was flexible, future-proofed and adaptable as my heating and smart-home requirements develop.

His knowledge of the Drayton Wiser range was excellent, and I particularly appreciated that his advice was practical and focused on finding the right solution rather than simply recommending the most expensive option. He explained the benefits of the different generations and configurations in a clear and straightforward way, which made the decision-making process much easier.

Michael was professional, patient and extremely helpful throughout. His guidance gave me confidence that I was choosing a heating control system that will work well now while also giving me plenty of scope to expand and adapt it in the future.

I would have no hesitation in recommending Michael and Drayton Controls by Schneider Electric.

Mike understood exactly what i was wishing to achieve. He even corrected my understanding in the equipment required. I recieved a followup e mail within 5 minutes to clarify and confirm our discussion. He also mentioned that isf on the day of install we needed further wiring diagrams or support to contact them and they will talk through the install. Brilliant technical support

Good Comms and quick delivery of items. Reliable courier used.

The website makes buying really easy
The items ordered were delivered for free
They arrived well packaged
What's not to like?

I have some Wiser equipment purchased before last winter which works very well and I wanted to expand the area I can control from the App.

Ordered one day, delivered the next - great service and a great price.

After the app stopped working and I had no means of controlling things, a phone call to the support people got it working. They talked me through it step by step and it's now working again. I *still* hate the fact that it's an app on my mobile phone and I can't doing it all on my PC though. Us oldies don't always feel comfortable with mobile phone apps.
One small criticism was the fact that the young person I initially spoke to, seemed to believe I lived in a council house and the council had installed my system. I don't and they didn't. He was too busy talking over me to hear me say this wasn't the case.

Outside temps suddenly reading -4 to -5 in the app (in the middle of August). Reached out to support and the issue (which didn’t affect the functionality) was solved a couple hours later. The system has been working for more than 2 years already and this is the first time I need their help, having been working flawlessly to date