New boiler installed last November along with Drayton Wiser Thermostat Kit. Worked fine for a few months then 'disconnect from hub' issues. Drayton tech guys great helping trouble-shoot and conclude... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Speed of response. Always expect the old "we are really busy at the moment" message, or "we aim to respond in 7 working days" when you ask for help. Ashley drayton controls responded to my query in a... Se mere
Virksomheden har svaret
I am out of my depth when trying to troubleshoot connectivity issues with my smart heating system. Each member of the team was so helpful in holding my hand and walking me through the steps. Particu... Se mere
Virksomheden har svaret
Not a “non Engineering “ help desk, a real Person who knows the Wiser systems Great support service from “Mike “, in particular, he guided me through how to initially resolve the issue with my Wi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We provide beautifully simple smart heating control systems that make it easy for you to control the heating in your home.
Kontaktoplysninger
Storbritannien
- wiser.draytoncontrols.co.uk
4,2
God
502 anmeldelser
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Drayton Wiser Thermostat/home hub
New boiler installed last November along with Drayton Wiser Thermostat Kit. Worked fine for a few months then 'disconnect from hub' issues. Drayton tech guys great helping trouble-shoot and concluded unit was 'duff' and replace it. That was done a few weeks ago, now similar issues-won't connect while away on mobile network, log out and in then won't work on home wi-fi. Takes several attempts to reset and connect to home wi-fi/thermostat. Have emailed Wiser full details so awaiting response.
Update 20/10/26: Excellent customer service, spoke to technical department and issue is fixed (new hub wasn't linked to my email address). Thanks for the help, it's good to actually be able to speak to a real person!
17. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wiser
Hi Jon, we're pleased to hear that our technical support team was able to assist with the troubleshooting and provide support when you first experienced issues with your Wiser system.
We're sorry to hear that the connectivity issue has since reoccurred and appreciate you providing the team with further details by email. If you need any additional assistance while your case is being reviewed, please don't hesitate to contact our technical support team on 0333 6000 622, Monday to Friday 8am - 6pm.
Thank you for your patience, and we hope to get this resolved for you as soon as possible.
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable solve my problem very quickly. Thanks
13. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wiser
Hi Pete, thank you for leaving a great review. We're glad our customer service team were helpful in answering any questions.
I was struggling to configure and the…
I was struggling to configure and the support team namely Joshua was so good and got me set up.so.quickly. I had also spoken to Chloe previously and she was really good too.
Thank you for putting such great staff in the customer service team
I would say the instructions were a little difficult to navigate for me but it took just 20.mins.and I was up and running
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wiser
Hiya, it's great to hear that our support team was able to help you get set up quickly and that you're now up and running. We also appreciate your feedback on the instructions. We're always looking for ways to make setup as simple and straightforward as possible for our customers.
Great products
Great products , easy set up , works a dream once you figure it out.
28. september 2026
Besvarelse fra Wiser
Hi Kevin, it's great to hear you are enjoying your Wiser system. Thank you for leaving a great review.
It’s fine when it works but it fails too often
It’s fine when it works but it loses connection to the home wifi fairly often and it’s a nightmare to get back online. The tech support is email only and bad luck if it breaks down Saturday evening as nobody is available until Monday morning so you’ll just have to freeze til then
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wiser
Hi Richard, we're sorry to hear you've been experiencing connection issues with your system. We understand how frustrating it can be when things don't work as expected.
We'd really like the opportunity to look into this for you, as there may be steps we can take to improve the stability of the connection and prevent the issue from recurring.
Our Customer Support team is available Monday to Friday, 0333 6000 622 8:00am to 5:00pm, and we'd encourage you to get in touch so we can investigate further and help get everything working as it should. We apologize again for the trouble.
App is a nightmare
The biggest mistake I ever made in my home was to replace my heating system (that was put in multiple decades ago by previous owners and working fine) with a Wiser system, figuring new would be better.
The app is an utter nightmare. Constantly reverting to its inbuilt automation schedule, no matter how many times I delete the automations and put the heating on the one constant setting I desire. Every time it does this, it resets the heating to 19C and stupid hours and makes it freezing in the house.
Please Wiser, change your app so that the automations can only be programmed by the end user. I’m so sick of it reverting to your inbuilt schedule that nobody asked for.
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wiser
Hi Kay, we're sorry to hear that your experience with Wiser has been frustrating. From your description, it sounds like the system may be reverting to a schedule rather than remaining in manual control. To control a room manually, switch 'Follow Schedule' off in the zone settings and set your desired temperature. It's important not to delete all schedule events, as Wiser will automatically restore the default schedule if no scheduled events exist.
We've put together an article that explains this in more detail and provides guidance on managing schedules and manual control: https://wiser.draytoncontrols.co.uk/blogs/news/wiser-heating-deleted-schedule-reappear-fix-tips-support?srsltid=AU7gw4UUBPGmeZ4Oz0exu8UOMulzRHIL4OsTxiOTzc5AAM9NjJ5DSH7B
If you'd like any further assistance, our Customer Support team is available Monday to Friday, 8:00am - 5:00pm and will be happy to help 0333 6000 622.
Fantastic product and excellent…
Fantastic product and excellent service. I am convinced that the Wiser product has paid for its self in terms of bill savings. The convenience of it is great. The few times I have had to reach out for support, the responses have been prompt and efficient.
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wiser
Thank you for your fantastic review Daniel. We're delighted to hear that you're enjoying the benefits of Wiser and that you've seen savings on your energy bills.
Thank you for choosing Wiser and for taking the time to share your experience with us!
Helpful team
I am out of my depth when trying to troubleshoot connectivity issues with my smart heating system. Each member of the team was so helpful in holding my hand and walking me through the steps. Particular shout out to Mike who seemed unflustered by any issue I was having.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wiser
Hi Caroline, thank you for your lovely review. We know troubleshooting connectivity issues can sometimes feel overwhelming, so we're really pleased our team was able to guide you through it step by step.
Speed of response.
Speed of response.
Always expect the old "we are really busy at the moment" message, or "we aim to respond in 7 working days" when you ask for help. Ashley drayton controls responded to my query in about 30 minutes with detailed instructions how to fit the valves I ordered. The smart valves themselves connected to my existing system incredibly easily and work a treat
28. september 2026
Besvarelse fra Wiser
Thank you for your great review Stephen. We're really pleased to hear that Ashley was able to respond promptly and get you up and running with clear installation guidance. It's great to know your Smart Radiator Thermostats connected effortlessly and are working well with your existing heating system. We'll be sure to pass your kind comments on to Ashley and the team.
Very helpful service by Mike
Very helpful service by Mike on the telephone - sorted out my issues calmly and professionally. Thank you.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wiser
Hi Sarah, we're pleased to hear that Mike was able to get your issue sorted and that you found his support both calm and professional. Thank you for taking the time to leave a review.
New upgraded device released
New upgraded device released, was given a discount code as a subscriber.....
Ordering was easy with the discount automatically applied and I also spent enough to qualify for free shipping.
Order was made Tuesday and arrived Thursday with adequate packaging, so can't complain about the speed of process and service
30. september 2026
Besvarelse fra Wiser
HI Nigel, we're delighted to hear that ordering your new upgraded device was straightforward and that your subscriber discount was applied seamlessly. It's also great to know your order arrived quickly and met your expectations. Thank you for your review and continued support of Wiser.
I recently installed a gen2 controller
I recently installed a gen2 controller. The installation went well although I did have a couple of issues which needed help from Wiser support which resolved the issues very quickly with no waiting in queues. It is now functioning very well and controlling both hot water and heating. I would certainly recommend the wiser hub
21. september 2026
Besvarelse fra Wiser
Thank you for your review Peter. We're delighted to hear that any issues during setup were resolved quickly by our support team and that your Wiser Hub is now up and running smoothly.
We really appreciate your recommendation and your kind feedback.
Great service
Easy to contact. Great clear instructions by Mike who helped me reconnect my hub etc
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wiser
Thank you for the great review Gavin!
Good Value, Promt Delivery and Free Postage
Bought a 2nd generation Hub R 3 channel to replace a 1 channel hub following a house move. The price was very competitive, less than the limited number of electrical outlets it could be bought from, and it arrived well packaged within the promised timescale .
And added bonus is it is delivered and can be returned postage free
29. september 2026
Besvarelse fra Wiser
Thank you for your review, Euan. We're pleased to hear that you found the Wiser Hub competitively priced, well packaged, and delivered within the expected timeframe. Thanks for choosing Wiser and for taking the time to share your experience.
Have a Wiser system installed in my…
Have a Wiser system installed in my home I purchased extra Wiser TRV as my experience of dealing with Tech support has always been excellent. Oh and the equipment is made in the UK.
29. september 2026
Besvarelse fra Wiser
Hi Mike, we're so pleased to hear you're enjoying your Wiser system and that you've consistently received excellent support from our Technical Support team. Thank you for the kind review!
Ashley provided clear instructions over…
Ashley provided clear instructions over a considerable period to help sort out a problem installing a new home thermostat to my system. Eventually discovered that my UK address in my Wiser account was listed as being in Morocco and switching that to the UK solved the problem.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wiser
Thank you for your review! We're pleased to hear that Ashley was able to help resolve the issue and provide clear guidance throughout the process. Thanks for choosing Wiser.
Super technical support
Super technical support for my new Wiser Hub from Ashley. Very prompt response in sensible language and dealt with my query very smoothly.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Wiser
Thank you for the kind review regarding Ashley, we'll be sure to pass along the information.
New radiator thermostats arrived almost…
New radiator thermostats arrived almost immediately and are SO much quieter. So much better not to be woken by it firing up the bedroom radiator first thing in the morning.
28. september 2026
Besvarelse fra Wiser
Thank you for your review Peter. We're delighted to hear that your new Smart Radiator Thermostats arrived quickly and that you're enjoying how much quieter they are. It's great to know they're making a noticeable difference to your day-to-day comfort.
Besvarelse fra Wiser
Hi David, thank you for the kind review! We hope you enjoy your system.
Prompt service and support
Brilliant customer service to resolve a pairing issue.
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Wiser
Thank you for the great review Andrew!
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