Wiser  Anmeldelser 

Excellent service from the Drayton team. Quick to respond and provide potential solutions to connectivity. Provided a good commercial alternative if proposed solutions didn’t work. Very satisfied and would recommend. Special mention to Mike for his quick responses and excellent service.

Had a fantastic experience with Ashley at Drayton Tech Support! She was extremely polite, highly knowledgeable, and resolved my issue quickly and efficiently. Top-tier service—thank you, Ashley

Ashley in the customer support team was really helpful. He identified the problem and gave me a step-by-step guide on how to resolve it, and then provided another useful tip. Great service

Excellent service - I think it was Mike who showed lots of patience and talked me through a problem I couldn’t sort myself.

Not a “non Engineering “ help desk, a real
Person who knows the Wiser systems
Great support service from “Mike “, in particular, he guided me through how to initially resolve the issue with my Wiser Hub 2, when the initial resolution didn’t work he spent time analysing the data and came back with a permanent solution all done in less than an hour

Excellent technical support and any issues have always been speedily resolved.

I purchased the second gen Hub and installed it which wasn’t preforming as expected then packed up completely. Got onto the help line which was no help. So I returned the unit and got a replacement still had trouble with the unit so once again got onto the help this time they were more helpful, they managed to update the firmware. Seems to be working ok fingers crossed. I like the app once you work your way around it. Would be handy if I could operate from my windows laptop.

The technical product support tech, Mike was excellent, he understood clearly the information i was looking for and sought out the data and detail quickly and responded within a short space of time. The HubR device is very good and will no doubt save our household money for our heating

Good product, like the app. Instructions and poor online support is a let down. Probably not an issue for a professional, but not DIY friendly.

Web site well laid out to provide information on DIY install. Rapid delivery when order placed. Now upgraded my home heating to Wiser based system without any issues.

Very quick response from support when the hot water schedule disappeared after I had updated my Wiser account email and needed to perform a "partial reset".
For just changing an email please can you look into a simpler method.

Your company where very efficient getting back to me. They info they supplied was good enabling me to get back into the system

This is the biggest heap of shit I have ever tried to set up.
It is now all connected but every time I go to the app it says let's add as its looking empty, so I've now done it 3 times and its pissed me off so much its going in the bin a COMPLETE waste of my time and £257. 00 I would not recommend this to someone I don't like.

I had a room thermostat that had stopped working. I called the helpline and my call was answered instantly by a very helpful man called Mike who sorted my issue out instantly.

A change of Broadband plus connection problems caused me to lose access to my central heating via the app.
The Wiser help line answered immediately with a knowledgeable, patient and friendly human!
They helped me to understand my problem and although I needed further help from my ISP before I could continue, eMailed instructions to solve my connection issue. First class service!

Very good product witch convinced me to upgrade to generation 2

Much quicker connection and setup compared the original hub. Hopefully this hardware remains current for a decade.

I was locked out of my Wiser Home account and asked for help, as I wasn't receiving the six digit code from Wiser, to reset my password. I received a prompt reply after I emailed Wiser support, who then sent me a link by email to reset my password. Worked perfectly!

Furious. I seem to be beta testing their revised 'Home' app. It freezes on my iphone. I jumped through several hoops for them to get it sorted -and below is all I got in response today -ie no solution at all. (Love the offer of further help...useless.)
"My name is Joshua, I am a member of the Wiser Home Advanced Technical Support Team.
Thank you for your message and the logs you have shared. At this time the behaviour in question is currently under further investigation with our product developers. A fix for this issue is being planned for the upcoming app version, however, we do not currently have a confirmed release data for the new firmware. We will update you further on the upcoming app update as soon as new information is available.
Should you require additional technical assistance at this time, please do not hesitate to contact us and we will be happy to help.
Kind regards,
Joshua. Advanced Technical Support Team."