WEX Europe Anmeldelser 168

Jason our account manager came to the rescue today when one of our trucks came across a terminal issue at local HGV services when they insisted we pay pump prices etc rather than paying with our card. After being able to help the manager they got the issue resolved by reverting back to there old system allowing transaction of more than £1000 to get processed

Altijd goed geholpen door Clémentine snelle reacties en goed advies. Ik raad WEX, en zeker Clémentine aan.

Jason is My account manager for My fleet vehicles , Jason is always at the end of a phone or email , very happy and polite and goes out of his way to help in any way , Jason checks in each week to make sure all is going smoothly , Highly recommend

Michel Lauwers is onze contactpersoon bij Wex. Hij is altijd behulpzaam, oplossingsgericht en denkt actief met ons mee. Heb je nog niet de juiste persoon binnen Wex gevonden? Dan is Michel degene die je zoekt!

Wex have taken time to understand our business and how we work. We also have been supported throughout the fuel price escalation with ongoing updates and haven't had overnight price increases unlike other providers.

Always kept well informed of the current markets, enabling the planning of our haulage, especially in the current climate

We have been using Wex fuel cards for several years and they have always been able to guarantee the best rates for my business I wanted to personally thank
Jason Plumb for his continued interaction with me especially during these difficult times

We have been using Wex for several years, they are consistent and fair in their pricing. We also enjoy collecting the Nectar points with this fuel card, as few other cards offer the rewards that this one does.
I also have a great account manager Jason, who will call me weekly and check in to make sure the pricing is right, and if it isn't will do his best to make sure it is next week, he also calls to let me know of any movements in the fuel market so I can be forewarned of any sudden increases, this is particularly vital in the haulage industry.
Wex is definitely one of our favourite fuel cards.
Thank You Wex.

Charged me £21 more than pump price for one fuel transaction.
Told me they don’t do refunds and they will monitor my account so it doesn’t happen again.
Some & mirrors. Stay away

Ik ben top geholpen door dhr Michel, top service en top medewerker.
Bedankt

Ik kreeg een gratis tankkaart omdat ik nog twijfelde opzich niets mis mee ik moest 200 euro borg betalen die ik een jaar later zou terug krijgen ik borg betaald tankkaarr gekregen na een jaar en 3 maanden achter mijn borg gevraagd na een jaar en 3 maanden correct te betalen met automatische betalingen met het antwoord dat ze de borg niet kunnen terug betalen omdat ze niet zeker weten of her bedrijf financieel sterk was dit vond ik dus dikke zever waar is het vertrouwen naartoe ik vind de service van wex op niets trekken

Als alles loopt zoals het hoort te gaan, valt een accountmanager nauwelijks op. Als dingen niet gaan zoals het hoort, wordt deze persoon wel belangrijk!
Meedenken, problemen oplossen, betrouwbaar, en bereikbaarheid maken dan het verschil.
Michel Lauwers is zo'n Accountmanager!
Bedankt Michel.

Ik ben al lange tijd klant bij Wex en ik wil graag een compliment geven aan Clementine. Ze heeft mij fantastisch geholpen en staat altijd klaar voor mij. Loonsverhoging is wel op zijn plaats wat een enorme aanwinst voor het bedrijf!

Fatto carta con esso con scadenza fine 2026 e magicamente senza dirmi nulla annullano e mandano una carta q8 da cui io non mi servo.

The reason for a 5* rating is mainly down to our fuel card manager Marie. She is extremely helpful and friendly while remaining totally professional. If i have any queries, they are sorted promptly. As a company with a fleet of vehicles, i often get other fuel card providers wanting us to go to them. But along with the prices, Marie is the main reason i stay. She is a credit to your company.

Excellent communication with our Account Manager Marie has been the key to our business relationship with Wex / Esso. Nothing is ever a problem and our phone calls are a pleasure, not a chore. I never have any worries with our account, we're in very safe hands!

They have started charging a admin charge 6 months in as I don't use over 300 litres of fuel in a month. The account manager Russ admits I should of been set up as an low usage user and I shouldn't be charged but they don't want to refund me for their mistake. This has been going on for months. Can anyone help?

J'ai été renseignée et accompagnée par Saïda EL HABTI. Elle st compétente et trouve des solutions rapidement pour nous aider. Merci à elle.

Mme Saïda EL HABTI a été à mon écoute, très réactive et avec un GRAND professionnalisme. Problème résolu en 15 minutes - MERCI . Bernard MENETRIER ( M.O.F. )