Like most insurance companies Marmalade offer an attractive rate to get new business but their price for auto-renew is less competitive. Fortunately I had switched off auto renew which encouraged me t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Promises given by one member of the team not honoured by another. Refund due to an error that was not mine had a cancellation fee deducted when I was promised this wouldn't happen. You also made the... Se mere
Virksomheden har svaret
None of the “big name” companies could compete with your quote The website is easy to use, with me getting exactly the cover I wanted with no hidden costs. Excellent.
Virksomheden har svaret
Fantastic.. customer service is brilliant.. well done marmalade for having fabulous team members to help with any issues.. 5 ⭐ plus I never usually bother with reviews but this was a must . Big shou... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Marmalade are champions for young drivers aiming to help you get on the road in a safer, fairer and simpler way. Our learner driver insurance helps you to practise your driving skills in a friend or family member’s car without risking their no claims discount. Our range of black box insurance policies allow young drivers to develop safer driving skills and build their own no claims discount.
Kontaktoplysninger
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Storbritannien
- enquiries@wearemarmalade.co.uk
- wearemarmalade.co.uk
3,9
God
13 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very easy to complete and much cheaper…
Very easy to complete and much cheaper for the cover I wanted
8. september 2026
Besvarelse fra Marmalade
Thank you for leaving a review about your experience.
It is fantastic to hear that setting up your agreement was entirely hassle-free and that we managed to provide significant savings on the protection you were looking for.
Should you ever require any further support from us, please do not hesitate to reach out.
Kind regards, Tahara @ Marmalade Insurance
Avoid their Car insurance
Avoid their Car insurance - scam your money
They give you a low price initially. After you paid and signed, they called you to say your information is not clear so they have to change the price to a very very high figure which you will definitely reject. Then they say they have to cancel the invoice since you won't agree the new price, but your 40 pounds admin fee and the fees for the dates from your signature are nonrefundable.
Totally scam! Their customer service are also very bad and slow!
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Marmalade
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has left you feeling so frustrated and disappointed.
We understand how concerning it can be when the cost of your policy changes after purchase.
I wanted to clarify that when applying for an insurance policy, it is standard practice for insurance companies to check the CUE database to access any claims history. CUE is a central database that holds information on all insurance claims and incident reports made by policyholders. If the information disclosed does not match what the database confirms, we ask for you to contact us to discuss this in more detail. When updating the information to match the CUE database, this can affect the premium you were originally quoted. We apologise if this was not made clear to you during the conversation you had with us.
The £40 administration fee is outlined in our terms of business which is available to view prior to the policy being accepted, but I realise this doesn't make the situation any less frustrating for you.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.wearemarmalade.co.uk/contact-us
Thank you again for bringing your experience to our attention.
Kind regards
Chelsea @ Marmalade Insurance
Besvarelse fra Marmalade
Thank you for sharing your feedback with us.
It is wonderful to hear that you found the setup process straightforward and felt you received a fair price for your cover.
Should you ever need anything else, please feel free to reach out to our team.
Kind regards,
Laura @ Marmalade Insurance
Great options of cover
Website was easy to navigate
Plenty of options at good prices
Immediate cover and all the information sent at a quick time.
They will be my first call once my son passes his test.
14. september 2026
Besvarelse fra Marmalade
Thank you for leaving your feedback on your recent experience with us.
It is brilliant to hear that our site was straightforward to use and that you found a great range of competitive pricing.
Should you ever need anything else, please reach out to our team who will be glad to support you.
Kind regards,
Laura @ Marmalade Insurance
Would 100% recommened
7. september 2026
Besvarelse fra Marmalade
Thank you so much for taking the time to share your feedback.
We are thrilled to hear that your experience went so well that you would gladly endorse us to others.
If you ever need any further support, please don't hesitate to reach back out to us.
Kind regards,
Rachel @ Marmalade Insurance
Efficient and easy to access
7. september 2026
Besvarelse fra Marmalade
Thank you for leaving us a review.
We are delighted to hear how quick and convenient you found reaching our service.
Please reach out if you ever need a hand with anything else.
Kind regards,
Rachel @ Marmalade Insurance
Quick simple no faff
12. september 2026
Besvarelse fra Marmalade
Thank you for taking the time to share your feedback.
It is great to hear that setting up your cover was straightforward and that you secured a competitive price with us.
If you ever need any further support from us, please don't hesitate to reach out.
Kind regards, Tahara @ Marmalade Insurance
Easy process great service.
12. september 2026
Besvarelse fra Marmalade
Thank you for sharing your thoughts with us.
We are delighted to hear that you found the setup effortless and were pleased with the support you received.
Please let us know if you require any additional assistance from us in the future.
Kind regards, Tahara @ Marmalade Insurance
Fast efficient and no nonsense…
Fast efficient and no nonsense insurance for the learner driver.
22. juli 2026
Besvarelse fra Marmalade
Thank you for sharing your feedback with us.
It is brilliant to hear that setting up your provisional cover was such a straightforward and hassle-free experience.
If there is anything further we can assist you with, please feel free to reach out.
Kind regards, Tahara @ Marmalade Insurance
Shocking communication left foot…
Shocking communication left foot doesn't know what the right foot is doing.
Get thanked for sending proof of NCD then contradict it.
AVOID these cowboys
4. september 2026
Besvarelse fra Marmalade
Thank you for taking the time to leave your feedback.
We're sorry to hear that you were disappointed with your experience. We appreciate how frustrating it must have been to receive conflicting communication after submitting your proof of No Claims Discount, particularly when you believed you had already provided the information requested.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.wearemarmalade.co.uk/contact-us
Thank you for sharing your experience with us.
We value all customer feedback and regret that on this occasion we did not meet your expectations.
Kind regards
Chelsea @ Marmalade Insurance
Good prices
Very good place for a new drivers or learners to insure first car, but not only them. As a experienced driver i found very good deal too, was not complicated to get a quote online, there is online portal to make changes. So far i’m happy customer and can recommend to everyone
5. september 2026
Besvarelse fra Marmalade
Thank you for leaving such a detailed review.
It is wonderful to hear that you found a great value deal with us as an experienced driver and that setting up your quote and managing your cover through the online account has been so straightforward.
Should you need anything else going forward, we are always more than happy to help.
Kind regards, Tahara @ Marmalade Insurance
Insurance car
Good deal on this year's Car Insurance
Saved a lot of £££££.price good for me
5. september 2026
Besvarelse fra Marmalade
Thank you for leaving a review about your experience with us.
It is brilliant to hear that you managed to secure such a significant saving on your vehicle cover for the upcoming year.
If you ever require further support from our team, please do not hesitate to reach back out to us.
Kind regards, Tahara @ Marmalade Insurance
Speaking to someone...probably from the…
Speaking to someone...probably from the UK...
4. september 2026
Besvarelse fra Marmalade
Thank you for leaving us a review today.
It is brilliant to know you found our team helpful and felt the price was fair, alongside such a smooth experience extending your cover with us.
Please reach out if you need anything else from us.
Kind regards, Kirsty @ Marmalade Insurance
Besvarelse fra Marmalade
Thank you for sharing your feedback with us.
It is wonderful to hear that you had such a seamless and hassle-free experience securing your cover with us.
If there is anything else we can do to support you in the future, please feel free to get in touch.
Kind regards, Tahara @ Marmalade Insurance
Unable to connect with live chat
Unable to connect with live chat, long wait to answer the phone and then a scam by you for a simple mistake
11. september 2026
Besvarelse fra Marmalade
Thank you for taking the time to leave a review and share your feedback with us.
We understand your frustration after experiencing difficulties accessing our live chat service and then facing a long wait when calling us. When you're looking for assistance, it's important that support is available in a timely and convenient way.
We also appreciate that you were unhappy with the outcome of what you felt was a simple mistake and that this has left you with a negative impression of your experience.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.wearemarmalade.co.uk/contact-us
Kind regards
Chelsea @ Marmalade Insurance
Very easy to fill in the form and a…
Very easy to fill in the form and a good price which was a bonus
1. september 2026
Besvarelse fra Marmalade
Thank you for taking the time to write a review.
It is brilliant to hear that navigating our application form was a breeze and that you were pleased to secure such a fantastic rate on your policy.
If you ever need any support from us in the future, please feel free to reach out.
Kind regards, Kirsty @ Marmalade Insurance
Besvarelse fra Marmalade
Thank you for taking the time to leave a review and share your feedback with us.
We're sorry to hear that you've been left feeling frustrated. We understand how confusing it can be to continue receiving communications about a policy when you believe it has already been cancelled.
Having checked the details, we can confirm that your policy has been cancelled. We appreciate that receiving further correspondence may have caused concern, and we're sorry for any confusion this may have created.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.wearemarmalade.co.uk/contact-us
Thank you for bringing this to our attention and for taking the time to share your experience. We're sorry that this situation has left you feeling dissatisfied.
Kind regards
Chelsea @ Marmalade Insurance
Besvarelse fra Marmalade
Thank you for sharing your thoughts with us.
It is brilliant to hear that setting up your agreement felt so hassle-free and that you were so pleased with the cost of your cover.
Should you ever require any support going forward, we are always available to help.
Kind regards, Tahara @ Marmalade Insurance
£1300 for 2003 Honda civic 1.6 45 year…
£1300 for 2003 Honda civic 1.6 45 year old driver parked on drive 10plus NCD years 25 plus driving experience without claims . What a ripoff of a quote . I also own group 20 vehicle and that’s £660 annually insured elsewhere . Clearly you lot taking the PI$$$
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Marmalade
Thank you for your feedback. We're sorry to hear you're disappointed with the quote you received.
Insurance premiums are calculated using a wide range of factors, not just age, driving experience, no claims discount, or the vehicle itself. We understand it can be frustrating when a quote is significantly higher than expected, especially when compared to cover you've obtained elsewhere.
As a broker/insurer, we're unable to manually adjust prices outside of the rating criteria used by our underwriting partners. However, we appreciate your comments and will ensure your feedback is passed on to the relevant team.
Thank you for taking the time to share your experience, and we wish you all the best with your insurance arrangements.
Kind regards,
Chris @ Marmalade Insurance
Do NOT use Marmalade insurance.
Do NOT use Marmalade insurance.
They take your money and do not provide the service they promise.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Marmalade
Thank you for your feedback. We're sorry to hear that you feel let down by your experience with us.
We aim to provide a high standard of service to all our customers, so it's disappointing to hear that we did not meet your expectations on this occasion. We take comments such as yours seriously and are always keen to understand where we can improve.
If there are specific issues you'd like us to investigate, please contact our customer service team with your policy details so we can review your experience in more detail.
Thank you for taking the time to share your feedback.
Kind regards,
Chris @ Marmalade Insurance
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.