Promises given by one member of the team not honoured by another. Refund due to an error that was not mine had a cancellation fee deducted when I was promised this wouldn't happen. You also made the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Like most insurance companies Marmalade offer an attractive rate to get new business but their price for auto-renew is less competitive. Fortunately I had switched off auto renew which encouraged me t... Se mere
Virksomheden har svaret
None of the “big name” companies could compete with your quote The website is easy to use, with me getting exactly the cover I wanted with no hidden costs. Excellent.
Virksomheden har svaret
Fantastic.. customer service is brilliant.. well done marmalade for having fabulous team members to help with any issues.. 5 ⭐ plus I never usually bother with reviews but this was a must . Big shou... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Marmalade are champions for young drivers aiming to help you get on the road in a safer, fairer and simpler way. Our learner driver insurance helps you to practise your driving skills in a friend or family member’s car without risking their no claims discount. Our range of black box insurance policies allow young drivers to develop safer driving skills and build their own no claims discount.
Kontaktoplysninger
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Storbritannien
- enquiries@wearemarmalade.co.uk
- wearemarmalade.co.uk
3,9
God
13 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Marmalade
Thank you for taking the time to leave us your review.
We are delighted to hear that our communication was clear and that everything went smoothly throughout your experience with us.
If there is anything else we can do for you, please let us know.
Kind regards, Tahara @ Marmalade Insurance
Made a simple mistake
Made a simple mistake, penalised 40£ just because they couldn’t charge my card. And my policy wasn’t even active. Avoid.
18. oktober 2026
Besvarelse fra Marmalade
Thank you for your feedback.
We're sorry to hear about your experience and can understand why you would feel frustrated.
We appreciate that a simple mistake with a payment card can happen, and we recognise how disappointing it must have been to incur a £40 administration fee, particularly as your policy had not yet become active. We understand why this has left you feeling dissatisfied.
The administration fee is outlined in our Terms of Business, which are available before a policy is purchased. However, we appreciate that this does not make the charge any less frustrating when things don't go as planned.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.wearemarmalade.co.uk/contact-us
Thank you for taking the time to leave your feedback. We genuinely value customer comments and use them to help improve our service.
Kind regards
Chelsea @ Marmalade Insurance
Besvarelse fra Marmalade
Thank you for taking the time to leave us a review.
It is brilliant to hear that you were pleased with the price offered and found setting up your protection so straightforward.
Should you ever require any support in the future, please feel free to reach out to our team.
Kind regards, Tahara @ Marmalade Insurance
Besvarelse fra Marmalade
Thank you for taking the time to post your feedback.
It is brilliant to hear that setting up your cover online was so swift and straightforward and that we managed to beat out so many other providers on price.
Should you ever require any support in the future, please feel free to reach out.
Kind regards, Tahara @ Marmalade Insurance
Person didnt register and poimys
Complsins lady was brill but when i was mading my insurance person doing it difnt register my 6 pointd
17. oktober 2026
Besvarelse fra Marmalade
Thank you for letting us know about your experience.
I am so sorry to hear about the confusion with your driving license details, though I am glad the agent you spoke with was brilliant to deal with. It is completely understandable how frustrating it must be to find that those points had not been recorded correctly when setting up your cover.
If there is anything further we can do to help get this sorted out for you, please reach out to us.
Kind regards, Tahara @ Marmalade Insurance
The price and customer service great…
The price and customer service great and helpful.
24. oktober 2026
Besvarelse fra Marmalade
Thank you for taking the time to leave us a review.
We are delighted to hear that you were so pleased with the competitive premium you received and that our team provided such brilliant support.
If you ever need any further help from us, please feel free to reach out.
Kind regards, Tahara @ Marmalade Insurance
Competitive price
Competitive price. Saved nearly £80 on our renewal for the same cover. Very pleased and easy to complete on line.
23. oktober 2026
Besvarelse fra Marmalade
Thank you for leaving us a review.
It is brilliant to hear that you were able to secure such a great deal on your policy this year and that setting everything up on our website was a breeze for you.
If you ever need anything else from us, please feel free to reach back out.
Kind regards, Tahara @ Marmalade Insurance
I am really happy with my experience…
I am really happy with my experience using Marmalade! Everything was smooth, straightforward, and handled very professionally from start to finish. The process was seamless and completely stress-free, making it a great experience. I couldn't be more pleased and will definitely be recommending them to others.
23. marts 2026
Besvarelse fra Marmalade
Thank you so much for getting in touch and letting us know how your journey went with us.
It is fantastic to hear that everything ran smoothly from start to finish and that you found the entire setup completely effortless and reassuring.
Should you ever need any further assistance in the future, please feel free to reach out to us.
Kind regards, Tahara @ Marmalade Insurance
I fortunately didn’t have any issues…
I fortunately didn’t have any issues with my policy
20. september 2026
Besvarelse fra Marmalade
Thank you for taking the time to leave us a review.
We are delighted to hear that everything ran smoothly with your cover and that you experienced no trouble at all during your time with us.
If there is ever anything more we can do for you, please reach out to us at any time.
Kind regards,
Vicky @ Marmalade Insurance.
Besvarelse fra Marmalade
Thank you for sharing your feedback with us.
We are thrilled to hear that you found the setup process to be so effortless while also securing a fantastic deal on your cover.
Please feel free to reach out whenever you might need any assistance moving forward.
Kind regards, Kirsty @ Marmalade Insurance
I found the experience easy to follow…
I found the experience easy to follow and very easy to understand. Would definitely recommend this site for anyone who is teaching their grandson to drive. Thank you happy customer.
14. oktober 2026
Besvarelse fra Marmalade
Thank you for taking the time to share your review.
We are delighted to hear that you found our process straightforward and clear. It is wonderful to know that we could assist as you help your grandson get behind the wheel.
If you ever need any further support from us, please feel free to reach out.
Kind regards,
Laura @ Marmalade Insurance
Good price
Good price, very competitive, had trouble logging in , had to re register, succeeded in the end, printed out my insurance certificate.
21. oktober 2026
Besvarelse fra Marmalade
Thank you for leaving us a review and sharing your experience.
It is great to hear that the overall cost was so strong, though we are sorry for the frustration caused when accessing your online account. We appreciate your patience while setting that back up and are glad you were able to get your documents printed off successfully.
If you ever need any further help, our team will be more than happy to assist.
Kind regards, Kirsty @ Marmalade Insurance
Easy to use application and good value…
Easy to use application and good value thank you
21. oktober 2026
Besvarelse fra Marmalade
Thank you for taking the time to leave us your review.
It is fantastic to hear that setting up your cover through our system was so straightforward and that you are pleased with the overall cost.
Should you require any further support from us in the future, please feel free to reach out.
Kind regards, Leanne @ Marmalade Insurance
Besvarelse fra Marmalade
Thank you for taking the time to leave us a review.
We are delighted to hear that you found our digital setup straightforward and were happy with the competitive cost of your cover.
If you require any support from us in the future, please feel free to reach out.
Kind regards, Tahara @ Marmalade Insurance
The price was right
The price was right, and the application was made very easy great service
20. oktober 2026
Besvarelse fra Marmalade
Thank you so much for taking the time to share your feedback with us.
We are thrilled to hear that the cost met your expectations and that you found our digital platform straightforward to navigate throughout the setup process.
Please do not hesitate to reach out if you ever need any further support from our end in the future.
Kind regards,
Laura @ Marmalade Insurance
Great experience
Quick, easy to apply, great price, cut my previous insurance cost in half for the same level of cover.
20. oktober 2026
Besvarelse fra Marmalade
Thank you for sharing your thoughts with us.
It is wonderful to hear that setting up your cover was so straightforward and that you managed to secure such a significant saving on your premium without compromising on your protection.
Should you ever need a hand with anything else, our team is always on standby to help.
Kind regards, Leanne @ Marmalade Insurance
Good value for money
The price I paid for car insurance was half the price I was quoted by my previous insurance company. With the same extras.
20. oktober 2026
Besvarelse fra Marmalade
Thank you for taking the time to share your feedback with us.
It is brilliant to hear how much you managed to save on your cover while keeping all your original add-ons included.
If you ever need any support from us in the future, please feel free to get in touch.
Kind regards, Leanne @ Marmalade Insurance
Besvarelse fra Marmalade
Thank you for taking the time to write a review.
It is wonderful to hear that your experience was so swift and hassle-free from start to finish.
If there is anything else we can do to help, please feel free to contact us.
Kind regards, Rachel @Marmalade Insurance
Besvarelse fra Marmalade
Thank you for taking the time to leave a review.
We are delighted to hear that you were pleased with both the overall service received and the competitive cost of your cover.
If you ever need any support from us in the future, please feel free to reach out.
Kind regards, Tahara @ Marmalade Insurance
Given how much insurance prices have…
Given how much insurance prices have been rising lately, I was really pleased to find a very competitive and sensible price here.
14. oktober 2026
Besvarelse fra Marmalade
Thank you for taking the time to leave a review. We're delighted to hear that you had a positive experience with our service and that we were able to meet your expectations.
We did notice that your review has been recorded as a 1-star rating, which seems at odds with the kind comments you've shared. If this was selected in error, you may wish to revisit your review and update the rating.
We really appreciate your feedback and thank you for choosing us.
Kind regards,
Chris @ Marmalade Insurance
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.