Ordered our Wave Navigator as a pre-order as there was no stock and very happy to have received it a week earlier than the predicted delivery date. Took it for its maiden voyage at Pool Bridge farm... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Both Henry & Sophie of the Wave team have been fantastic since I received my paddle board. I had a few queries about my order and they corrected some missing/incorrect parts. They've even been nice en... Se mere
Virksomheden har svaret
I have been SUP boarding for a few years now, and I know to do a lot of research, and I found that Wave was offering a very competitively priced board and of good or better quality. I got the Pro 3 a... Se mere
Ordered a kayak on the 12th of June for my husbands birthday, delivery should of been 3-5days. 20 emails later, repeatedly told it was being dispatched soon, order has been cancelled and I am awaiting... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Wavesupboards
Skrevet af virksomheden
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
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WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Kontaktoplysninger
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, Storbritannien
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4,2
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service from Antria
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your kind review!
We’re delighted to hear that you had a great experience with our customer service team and that Antria was able to help you.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass your kind words on to her.
Kind regards,
The Wave Team
Great customer service from Esther
Great customer service from Wave! I had an issue with an incorrect pump in my kayak kit, but Esther sorted it out quickly and arranged a replacement straight away. Really happy with the helpful and friendly support.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your lovely review!
We’re really sorry to hear there was an issue with the pump in your kayak kit, but we’re delighted that Esther was able to get everything sorted quickly for you.
It’s great to know she arranged a replacement straight away and provided helpful, friendly support throughout—that’s exactly the level of service we aim to provide.
We really appreciate you taking the time to share your experience with us, and we’ll be sure to pass your kind words on to Esther.
Kind regards,
The Wave Team
Wave Navigator 3.0 inflatable…
I ordered a Navigator 3.0 inflatable kayak from Wave.
It arrived well packaged, complete and on time.
The Navigator is my first inflatable kayak and it hasn't disappointed.
It's well made and easy to inflate and assemble.
The hard bow and stern are a great feature, which add to the kayaks sturdiness.
Wave's customer service has been great also, Sophie has been great, sorting out a couple of queries I had.
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your fantastic review!
We’re delighted to hear that your Navigator 3.0 inflatable kayak arrived well packaged, complete, and on time, and that your first experience with an inflatable kayak has been such a positive one.
It’s great to know you’re impressed with the build quality, ease of setup, and the added sturdiness from the hard bow and stern—those are features we’re really proud of.
We’re also very pleased to hear that Sophie was able to assist you with your queries and provide helpful support throughout your experience. We’ll be sure to pass your kind words on to her.
Thank you again for taking the time to share your feedback with us.
Kind regards, The Wave Team
Amazing product and amazing customer…
Amazing product and amazing customer aftercare, the trailblazer is an amazing watercraft for beginners and the advance alike. David was so helpful and easy to communicate with about a small issue I had that was resolved instantly and without issue. Highly recommended 10 out of 10 team and product. Thank you guys Ro Roberts (Kieran)
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your fantastic review!
We’re delighted to hear that you’re enjoying your Trailblazer watercraft and that it’s proving to be a great fit for both beginners and more experienced users alike.
It’s also wonderful to know that David was able to assist you so effectively and resolve your issue quickly and without any hassle. We’ll be sure to pass your kind words on to him and the team.
We really appreciate your recommendation and your 10/10 rating — thank you for taking the time to share your experience with us.
Kind regards,
The Wave Team
Fantastic customer service
Fantastic customer service from Esther at Wave SUPs! Super quick replies, even over the Bank Holiday, and she was so helpful sorting out a faulty valve on my paddleboard. She organised a replacement immediately and even changed my address as I’d moved since placing the original order. Friendly, efficient and hassle free service. Highly recommend!
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your fantastic review!
We’re delighted to hear that you had such a positive experience with Esther and the support you received from Wave SUPs.
It’s great to know she was able to respond so quickly, even over the Bank Holiday, and that she made the process smooth and hassle-free by arranging a replacement valve and updating your delivery details without delay. That’s exactly the level of service we aim to provide.
We really appreciate your recommendation and your kind words, and we’ll be sure to pass your feedback on to Esther.
Kind regards,
The Wave Team
Abysmal customer service – avoid this company
When everything goes smoothly, they are fine. However, the moment something goes wrong, their customer service is incredibly poor. They clearly do not read emails properly to understand the issue, relying instead on a generic script of offering a 5% discount and a cheap phone case to make problems go away.
In my case, I ordered a carbon fiber paddle, but they shipped an aluminum one instead. When I complained, they offered the standard 5% discount. After insisting on a replacement, they sent a second aluminum paddle, insisting it was correct despite it being clearly labeled as a completely different, much cheaper model. While the paddleboard I ordered arrived without issues, their total failure to rectify a blatant shipping error—and their assumption that a 5% discount is an acceptable resolution—shows they have zero real customer care. I will be avoiding them in the future.
25. maj 2026
Uopfordret anmeldelse
Great water sport supplier
What a great company lighting fast delivery and superb quality product highly recommended top marks.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your fantastic 5-star review! We’re thrilled to hear you were impressed with both the speed of delivery and the quality of your product.
It’s great to know you’d highly recommend us — feedback like this means a lot to the whole team.
We really appreciate your support and hope you have an amazing time out on the water!
Kind regards,
The Wave Team
Excellent service and support…
Excellent service and support throughout the whole process. A special thank you to Esther, who managed the situation professionally and responded very quickly to resolve an issue that I had. Communication was clear, prompt, and very helpful from start to finish.
The replacement arrived quickly, and I really appreciated the effort and support provided. Thank you again to Esther and the team for the great customer service.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your fantastic 5-star review! We’re delighted to hear you received excellent service and support throughout the entire process.
It’s especially wonderful to know Esther handled everything so professionally and was able to resolve the issue quickly for you. Clear and helpful communication is something we really pride ourselves on, so your feedback means a great deal to us.
We’re also pleased the replacement arrived promptly and that you felt supported from start to finish.
Thank you again for your kind words about Esther and the wider team — we truly appreciate your support.
Kind regards,
The Wave Team
returns process made v easy
I bought a SUP board and phone case which were both delivered rapido. Unfortunately I had to return due to no longer needing and the customer service from start to end of that process was super helpful, friendly and efficient. It was mostly Sophie dealing with my request, with a couple of emails from Henry and both were lovely. Thank you so much!
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your lovely 5-star review! We’re really pleased to hear your order arrived quickly and that our team made the returns process easy and stress-free for you.
It’s great to know Sophie and Henry were both so helpful, friendly, and efficient throughout. We always aim to provide a smooth experience for our customers, even when plans change, so your feedback means a lot to us.
Thank you again for taking the time to share your experience.
Kind regards,
The Wave Team
Great Kayak, great service
I bought a Navigator inflatable Kayak from Wave. The kit all arrived on time and in good order. The boat is great! I am a hard kayak paddler and wanted this for easy transport when travelling, and I have found it easy to set up, rigid in the water and nice to paddle. Great quality, no issues so far. I highly recommend Wave Kayaks for anyone looking for a drop stitch Kayak!
28. april 2026
Besvarelse fra Wavesupboards
Thank you so much for your fantastic 5-star review! We’re delighted to hear your Navigator inflatable kayak arrived on time and that you’ve been so impressed with both the quality and performance.
It’s especially great to hear feedback from an experienced kayaker and to know the kayak has delivered on portability, rigidity, and overall paddling experience. That’s exactly what we designed it for.
We really appreciate your recommendation and your support, and we hope you enjoy many more adventures on the water with your Wave kayak.
Kind regards,
The Wave Team
Wave delivers, (literally) again. Another great experience from order to product.
This is our 4th Wave purchase. We were Bluefin owners for our first boards, just after lockdown finished, please don't misunderstand me, the Bluefin boards were great, although my wife just couldn't handle the weight or bulk of the original 10'8" and it became a problem, as she couldn't go of alone or just with her friends. So we bought a bluefin lite. She could carry and handle it but... it just was no where near as stable as the 10-8. At this point I had bought my Wave Tourer 11-4, my wife tried it and loved it, so thinking the Wave Whatsup would be the same, I bought her that, to replace the lite. Unfortunately the Whatsup was not as stable as the tourer, so I ended up on that one instead of my wife. I purchased the 2 person Wave Explorer kayak this year, which is a massive hit as there are no wobbles there and my wife is very comfortable in it. So onto my latest purchase, the whatsup has been sold and I bought my wife the new Recon 3.0, as it is claimed to be super stable. Great news, we went out on the river on Saturday and Mrs H was super impressed with the weight and stability of the Recon, she was happy standing and kneeling as she found the deck very comfortable. I liked the set up with the valve at the front (Bow for boaties) and the simple way it packs away. The jury is still out about the bag as there is no side handle for simple handling and the top opening means it has to be empty before putting it upside down over the folded deflated board. The board arrived in super quick time, as every wave order always has and the customer service team are just great. So to summarise, the Recon 3.0 is a board for those seeking super stability, it is light enough to
be handled easily, it also looks great.
Thanks again Wave.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for such an incredible and detailed review! We’re absolutely delighted to hear that Wave has continued to deliver for you across multiple purchases and adventures on the water.
It was fantastic to read about your journey through different boards and finding the right balance of stability, portability, and comfort for both yourself and your wife. We know how important confidence and ease of use are when choosing the right SUP, so it’s brilliant to hear the Recon 3.0 has been such a success.
We also really appreciate the honest and constructive feedback regarding the bag design feedback like this is genuinely valuable to us as we continue improving our products and customer experience.
It’s wonderful to know the Explorer kayak has also been a hit and that our delivery and customer service have consistently met your expectations over the years. Support from returning customers like yourself truly means a lot to the whole team.
Thank you again for your continued trust in Wave, your thoughtful review, and your recommendation. We hope you and Mrs H enjoy many more fantastic days out on the water together!
Kind regards,
The Wave Team
Besvarelse fra Wavesupboards
Thank you so much for your amazing 5-star review! We’re thrilled to hear you’re loving your board and that you had such a positive experience with our customer service team as well.
A 10/10 recommendation truly means a lot to us, and we really appreciate you taking the time to share your feedback.
We hope you enjoy plenty of great adventures out on the water!
Kind regards,
The Wave Team
Next day delivery and everything i…
Next day delivery and everything i expected in package.
27. april 2026
Besvarelse fra Wavesupboards
Thank you so much for your great review! We’re really pleased to hear your order arrived the very next day and that everything you expected was included in the package.
Providing a smooth and reliable delivery experience is something we always aim for, so it’s lovely to hear we met your expectations.
We truly appreciate your support and hope you enjoy your new Wave products!
Kind regards,
The Wave Team
Great Customer Support
Just would like to shout out to Henry and Antria, I had issues with an order done through Decathlon and both went above and beyond to resolve the issue for me, great communication from them both and very pleased to say I now have my WAVE Sup board and looking forward to getting out on it.
Thanks again
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Henry and Antria were able to help resolve the issues with your order and provide great communication throughout the process.
It’s wonderful to know the situation was sorted for you and that you now have your WAVE SUP board ready to enjoy. We’ll be sure to pass your kind words on to both Henry and Antria — they’ll really appreciate the feedback.
Thank you again for your patience and support, and we hope you have an amazing time out on the water!
Kind regards,
The Wave Team
Wow wow wow just go for it
Wow wow wow. First of all the quality of the boards and accessories are top notch for the Price. I bought 3 Sup boards during a deal and two lifejackets. There was a delay in shipment due to the lifejacket being on pre-order but after contacting Support Jade responded saying that they would split the order and get them to us ASAP, however message back just a few minutes later saying she had gone in and checked the stock herself and found that there was some available so shipped the whole order in one go, delivery was next day by DPD (thankfully!). On opening the packaging which is amazing and all fully recyclable I noticed a slight damage on one of the ore handles and also been sent the wrong pump by mistake. I contacting Jade again they expedited replacements for us so we didn’t miss out on being on the water. Can’t say how amazing Jade has been and how helpful they are.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your amazing 5-star review! We’re absolutely delighted to hear how impressed you are with the quality of the boards and accessories, and that you feel they offer fantastic value.
It’s brilliant to know Jade was able to go above and beyond—checking stock personally, ensuring your order shipped quickly, and then stepping in again when you had issues with the pump and handle. Getting everything resolved so you didn’t miss time on the water is exactly what we aim for.
We really appreciate your kind words about the packaging and service, and we’re so pleased you had such a positive experience overall.
Ordered a SUP board earlier this year…
Ordered a SUP board earlier this year (Order WAVESUP41186
) , delivery was quick and product is great quality,service was 5 star. I've just ordered a 2nd but different model, will leave a review when that arrives also.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear your SUP board arrived quickly and that you’re happy with the quality.
It’s great to know you found the service 5-star, and we really appreciate your continued support with your second order as well—that’s amazing to hear!
We look forward to hearing your thoughts once your new model arrives, and we hope you enjoy many great sessions out on the water.
Jade was really helpful and acted…
Jade was really helpful and acted quickly to try and support my queries around stock and previous offers. It was refreshing to see quick customer service and although not everything could be resolved she worked hard to assisting and supporting my order! Top service
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Jade was able to help you quickly with your queries around stock and previous offers.
It’s great to know you found the response time refreshing and that, even when not everything could be fully resolved, Jade still worked hard to support you and assist with your order—that’s exactly the level of service we aim to provide.
We truly appreciate you taking the time to share your experience with us.
Great company to deal with
Great company to deal with, item was shipped quickly and packaged well. When we used the Kayak for the 1st time (month after recieving it) and we found a damaged fin they replaced the item next day. Big thanks to Antria for sorting so quickly.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you found us great to deal with and that your item was shipped quickly and well packaged.
It’s great to know that when you later discovered a damaged fin on first use, the team were able to get a replacement sent out next day—that’s exactly the level of support we aim to provide.
We’re especially glad Antria was able to help you so quickly and get everything sorted without delay. We truly appreciate you taking the time to share your experience with us.
I sent an email to the customer support…
I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank holiday today so i was really pleased & surprised when i got up & saw the response from SOPHIE. Thanks again Sophie, i'll be placing my order today
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Sophie was able to get back to you so quickly, especially over the weekend and bank holiday—that’s exactly the level of service we aim for.
It’s great to know you found the information helpful and that you’ll be placing your order with confidence.
We truly appreciate you taking the time to share your experience with us.
Esther was super helpful in getting…
Esther was super helpful in getting part of our order dispatched whilst we wait for the remaining items to come into stock. Highly recommended!
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear Esther was able to help get part of your order dispatched while the remaining items are on their way.
It’s great to know you had such a positive experience and we truly appreciate your recommendation.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.