Ordered our Wave Navigator as a pre-order as there was no stock and very happy to have received it a week earlier than the predicted delivery date. Took it for its maiden voyage at Pool Bridge farm... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Both Henry & Sophie of the Wave team have been fantastic since I received my paddle board. I had a few queries about my order and they corrected some missing/incorrect parts. They've even been nice en... Se mere
Virksomheden har svaret
I have been SUP boarding for a few years now, and I know to do a lot of research, and I found that Wave was offering a very competitively priced board and of good or better quality. I got the Pro 3 a... Se mere
Ordered a kayak on the 12th of June for my husbands birthday, delivery should of been 3-5days. 20 emails later, repeatedly told it was being dispatched soon, order has been cancelled and I am awaiting... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Wavesupboards
Skrevet af virksomheden
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
SHOP NOW
WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Kontaktoplysninger
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, Storbritannien
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4,2
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 74 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely shocking experience.
Absolutely shocking experience.
Board and accesorys received are completely different to what is advertised on the website.
Company acknowledge that it is significantly different to as advertised but are refusing to provide return postage as is the requirement under the consumer rights act 2015.
Highly recommend staying far away from them.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Hi, Thank you for your review
I am sorry to hear this and id like to get this sorted quickly.
I cannot find your email based on your review name. I have sent a request information so you can send me your email address and I will pick this up.
I look forward to helping you
Any questions, please let me know
Couldn’t fault the company
Extremely quick service and excellent delivery. This was a birthday present and the recipient was more than happy with it. The board has had its maiden voyage along a gentle flowing river.
28. april 2026
Besvarelse fra Wavesupboards
Thank you so much for your wonderful review!
We’re delighted to hear that you were pleased with the speed of service and delivery, and even more pleased that the birthday recipient was so happy with their gift.
It’s fantastic to know the board has already had its maiden voyage and enjoyed its first adventure on the water. We hope it’s the first of many great paddling experiences to come.
Thank you again for taking the time to share your feedback with us.
Kind regards,
The Wave Team
Great product
Great product, premium materials, amazing customer service, speciallyJade!!!
Highly recommend!!!
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your fantastic review!
We’re delighted to hear that you’re impressed with the quality of the product and the premium materials used. It’s also wonderful to know that you had such a positive experience with our customer service team.
A special thank you for your kind words about Jade — she’ll be thrilled to hear your feedback. Providing exceptional support is something we take great pride in, and it’s great to know she made such a positive impression.
Thank you for your recommendation and for taking the time to share your experience with us.
Kind regards,
The Wave Team
Ordered a waterproof phone pouch and it…
Ordered a waterproof phone pouch and it wasnt coming up on evri as received so emailed customer services and they were very helpful a lady called Sophie was very helpful ordered a new one for me and refunded delivery cost.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your kind review!
We’re sorry to hear there was an issue with the delivery of your waterproof phone pouch, but we’re delighted to hear that Sophie was able to help get everything resolved for you.
It’s great to know she responded promptly, arranged a replacement, and refunded the delivery cost to ensure you were looked after. Providing helpful and efficient customer service is exactly what we strive for.
We’ll be sure to pass your kind words on to Sophie — she’ll really appreciate the recognition.
Thank you again for taking the time to share your experience with us.
Kind regards,
The Wave Team
Wave Pro 3
Excellent customer servive and communications.
Good quality paddle board (Wave Pro 3)delivered quickly.
Excellent pump which is included made getting onto the water quick and easy. I am new to paddleboarding but so far very impressed with the board and kit and i am sure it will accomodate my hopefully improving board skills.
19. maj 2026
Besvarelse fra Wavesupboards
Thank you so much for your fantastic review!
We’re delighted to hear that you’ve been impressed with both the service you received and your new Wave Pro 3 paddle board.
It’s great to know that your order arrived quickly and that you found the included pump made getting out on the water quick and easy. As someone new to paddleboarding, it’s wonderful to hear that you’re already enjoying the board and feeling confident in the quality of the kit.
We’re sure your skills will continue to grow, and we’re thrilled that the Wave Pro 3 is helping you get started on your paddleboarding journey.
Thank you again for taking the time to share your experience with us, and we wish you many enjoyable adventures on the water.
Kind regards,
The Wave Team
Fast and Professional response from…
Fast and Professional response from Esther and the no quibble solution to my claim.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your kind review!
We’re delighted to hear that Esther was able to provide a fast and professional response and that your claim was resolved quickly and smoothly.
Providing straightforward, hassle-free support is exactly the level of service we strive for, so it’s wonderful to know that your experience reflected this.
We’ll be sure to pass your kind words on to Esther — she’ll really appreciate your feedback.
Thank you again for taking the time to share your experience with us.
Kind regards,
The Wave Team
Voyager 2 seater
I ordered the 2 seater version of the Voyager in Feb 26. Product arrived promptly, however when I opened the additional package (the spare seat and paddle etc) they had sent me the wrong seat, I believe it was the seat for paddleboard not kayak. Thinking it would be an easy fix as the seat couldn't be used on the kayak, I emailed them with a breif explanation.....and then started the email chain of the century over and over I kept receving stupid replies about how the seat "should" fit and that it was somehow my fault and I wasn't atatching it properly. I sent them photos clearly showing the difference in the fixing type but this wasn't good enough in their customer service teams eyes and I had to then send them a video to prove the seat was an incorrect one. Once I had gone through the hassle and faff of creating a private video on Youtube to prove they had made a msitake, they did agree to send a replacement seat and collect the wrong one.
Then we move to May 30th 26. Up until May I had only partially inflated the kayak (3/4PSI)to get an idea of overall size, not even close to the required PSI to float, and had been stored in my friends air-conditioned storage unit whilst I waited for better weather to arrive before taking it out. So you can understand my frustration when I finally got around to planning a trip with my 8 year old step-son down the Wye to do an overnight camp that when I started to inflate the kayak (specifically the main centeral chamber you sit on) it infact had not one, but two punctures. Both along the seams top and bottom, one of them being around 5cm in legnth, the other more severe around 12mm. No way of immediatly fixing it meant we had to cancel our trip.
I have emailed their customer serivce team twice since this incident with photos and a summary of the issue and had zero responces back. I have since fixed the punctures myself using the supplied patch material and some high stregth bonding glue I bought from Amazon.
If I could rate Wave and their customer service less than 1 star (ideally negative figures) I would. Avoid avoid avoid! Find an alternative make and supplier to go with who actually talk to their customers. Awful.
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Hi Arran,
Thank you for your review,
So glad we managed to sort his out. Stay safe and enjoy the water
BEST customer service ever.
BEST customer service I have ever encountered. Antria replied to all of my questions super swiftly with every piece of information I needed. A gesture of good will by sending me a pair of fins were more than I have ever expected.
If I could give more stars in this review I would!
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your amazing review!
We’re absolutely delighted to hear that you had such a positive experience with our customer service team. It’s wonderful to know that Antria was able to answer all of your questions quickly and provide all the information you needed.
Your kind words mean a great deal, and we’re especially pleased that the support you received exceeded your expectations. Antria will be thrilled to hear your feedback and know that she made such a positive impression.
Thank you again for taking the time to share your experience with us. Comments like yours truly make our day!
Kind regards,
The Wave Team
This is my second board from Wave
This is my second board from Wave, and I am very happy with the quality. The board feels stable, durable, and well made. It performs great on the water and gives me confidence when riding. The materials and finish are excellent, and the customer service has also been very helpful. I would definitely recommend Wave products to anyone looking for a reliable and high-quality board.
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your fantastic review and for choosing Wave for your second board!
We’re delighted to hear that you continue to be impressed with the quality of our products and that your board feels stable, durable, and reliable on the water. Knowing that it gives you confidence when paddling is exactly what we aim for when designing our boards.
It’s also wonderful to hear that you’ve had a positive experience with our customer service team. We believe great products should always be backed by great support, so your feedback means a lot to us.
Thank you for your continued support and recommendation. We hope you enjoy many more adventures on the water with your Wave board.
Kind regards, The Wave Team
I recently had an issue with a missing…
I recently had an issue with a missing item from my order, and I want to say a huge thank you to Wave and Antria for their outstanding customer service.
From the moment I contacted them, they were friendly, professional, and incredibly helpful. They listened to my concerns, kept me informed throughout the process, and resolved the issue much quicker than I expected.
It’s rare to come across customer service that is both efficient and genuinely caring, but Wave and Antria went above and beyond to make sure everything was sorted out. Their prompt response and dedication to helping me gave me complete confidence in the company.
Thank you again, Wave and Antria, for making what could have been a stressful situation so easy to resolve. Your excellent customer service is truly appreciated, and I wouldn’t hesitate to recommend this company to others.
Kind regards
Ahmed
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your wonderful review, Ahmed.
We’re sorry to hear there was an item missing from your order, but we’re delighted to know that Antria was able to resolve the issue quickly and make the process as smooth as possible for you.
It’s fantastic to hear that you found the support friendly, professional, and genuinely caring. Keeping our customers informed and providing effective solutions is something we take great pride in, so your feedback means a great deal to us.
We’ll be sure to pass your kind words on to Antria, who will be thrilled to know her efforts made such a positive difference.
Thank you again for your recommendation and for taking the time to share your experience with us.
Kind regards, The Wave Team
Very quick delivery
26. april 2026
Besvarelse fra Wavesupboards
Thank you so much for your review!
We’re delighted to hear that your order arrived so quickly. Providing fast and reliable delivery is something we work hard to achieve, so it’s great to know we met your expectations.
Thank you for choosing Wave and for taking the time to share your feedback with us.
Kind regards,
The Wave Team
Great commication from Sophie she…
Great commication from Sophie she sorted our problem with our faulty kayak.
We had a new one within two days.
best customer service.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your fantastic review!
We’re sorry to hear there was an issue with your kayak, but we’re delighted to know that Sophie was able to resolve the problem quickly and keep you informed throughout the process.
It’s great to hear that your replacement arrived within just two days and that you were pleased with the level of service you received. Providing fast, efficient support is exactly what we strive for, and Sophie will be thrilled to hear your kind feedback.
Thank you again for taking the time to share your experience with us.
Kind regards,
The Wave Team
Besvarelse fra Wavesupboards
Thank you so much for your review!
We’re delighted to hear that you’re pleased with the quality of our products. We work hard to provide products that our customers can enjoy and rely on, so your feedback is greatly appreciated.
Thank you for choosing Wave and for taking the time to share your experience with us.
Kind regards,
The Wave Team
They just WON'T refund you.
They just WON'T refund you.
Rotten AI Customer Service they'll take your money and run.
Buy a SUP from Decathlon or GoOutdoors - at least if it goes wrong you know you're dealing with a fairly reputable company that honours it's promises.
We bought a drop stitch inflatable - SO unfit for purpose (would not float a small family of 3 on a still river...htg) that we returned via THEIR courier. We sailed past their 7-10 working days refund promise, and I finally got my money back (about day 16) after SO many emails and writing a rotten review on here, that prompted a call from David, seemingly the only human being they employ.
Well done David for resolving my refund.
But I will never deal with Wave again.
30. maj 2026
Uopfordret anmeldelse
Swift replacement of a defected board!
I had an initial manufacturing defect with my wave tourer 3.0 board that I discovered the first time I used it. I emailed wave support and they got back to me quickly, arranged collection of the defected board and sent the same replacement all within 4 days. I had the replacement board in time for that weekend. Antria was helpful, fast to reply to me and sorted my issue out quickly. My replacement board does not have the same issue the first one did and feels sturdy on the water. We also have a kayak with them and have confidence if any issue arose they would sort it quickly. Antria had brilliant customer service and communication and had me back out on the water by the weekend. Fantastic.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your fantastic review!
We’re sorry to hear that you experienced a manufacturing defect with your Wave Tourer 3.0 on its first outing, but we’re delighted that our team was able to get everything resolved quickly for you.
It’s great to hear that the collection and replacement process was completed within just a few days and that you had your replacement board in time for the weekend. We know how disappointing it can be when an issue affects your plans, so we always aim to resolve things as quickly as possible.
We’re especially pleased to hear that Antria provided such helpful and responsive support throughout the process. She’ll be thrilled to know that her communication and assistance helped get you back out on the water so quickly.
Thank you as well for your continued trust in Wave products. It means a lot to hear that both your replacement board and kayak have given you confidence in our products and support.
We really appreciate you taking the time to share your experience with us.
Kind regards,
The Wave Team
Great after sales service
Great customer service from Esther! I emailed about an issue with my valve and got a quick reply with replacement sent next day delivery. Thank you
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your lovely review!
We’re delighted to hear that you were pleased with the after-sales service and that Esther was able to help you so quickly with your valve issue.
It’s great to know she responded promptly and arranged a next-day replacement for you—that’s exactly the level of service we aim to provide. Esther will really appreciate your kind feedback.
Thank you again for taking the time to share your experience with us.
Kind regards,
The Wave Team
Service is incredible
Service is incredible, had an issue with the pump and 24hours later it’s here!
Incredible service thank you Sophie from the Wave Team!
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your fantastic review!
We’re delighted to hear that you were so impressed with the speed of our service and that your pump issue was resolved within just 24 hours.
It’s wonderful to know Sophie was able to support you so quickly and get everything sorted without delay. She’ll be thrilled to hear your kind feedback.
Thank you again for taking the time to share your experience with us—it really means a lot.
Kind regards,
The Wave Team
Amazing customer service!
I had an issue with a leak on the seam of my kayak floor.
I contacted Wave and Antria replied within 48 hrs.
Within 72 hrs of me contacting them a replacement floor had been sent out.
Cannot fault the customer service, absolutely brilliant!!
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your amazing review!
We’re really sorry to hear about the issue with the seam on your kayak floor, but we’re absolutely delighted to know that Antria was able to assist you so quickly.
It’s great to hear she responded promptly and that a replacement floor was arranged and sent out within just a few days—that’s exactly the level of service we aim to provide.
We really appreciate your kind words and are thrilled you were so happy with the support you received. Thank you for taking the time to share your experience with us.
Kind regards,
The Wave Team
Ordered wave navigator for next day…
Ordered wave navigator for next day delivery. Money got taken, kayak never showed up. No phone number to call the company. Emailed them, they took two days to acknowledge my email and told they will investigate and get back to me. 2 more days-no updates. Upon chasing, they said they are chasing this... Whom are they chasing? They are the company.. absolute lack of transparency and the customer service is really not up to scratch.
At this point I feel I'll have to go through my credit card provider to get a refund.
28. maj 2026
Uopfordret anmeldelse
Unfortunately their customer service…
Unfortunately their customer service lets them down here. I ordered a tourer 3.0 and kayak conversion seat that their website says are compatible THEY ARE NOT COMPATIBLE. After 3 weeks of emails where I have had to send pictures and videos to them showing that it doesn’t fit I am still waiting after a week for their “warehouse team” to measure the seat straps. I was planing on getting a navigator to replace my current itiwit kayak but knowing how difficult it is to get a resolution from them when an issue arises I’ll look elsewhere.
28. maj 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.