Wakefit Mattress Anmeldelser 183

Should’ve been 0)

Worst experience ever. Wakefit doesn’t just deliver late — they completely fail at communication, accountability, and basic customer respect.

We made full payment and were promised delivery by a specific date. It’s now June 17th, and we’ve been waiting since June 13th. The product is delayed by over 4 days, and we’ve received no update, no call, no tracking info, and absolutely no way to contact the logistics team.

We called Wakefit on June 13th — they asked us to wait 48 hours. Nothing happened. After that, they stopped taking calls entirely. No callbacks either.

Chat support? Useless. We were fed the same copy-paste lines every single day:
“Please wait till the end of the day.”
Every. Single. Day.

They gave us a ticket number that does absolutely nothing (2479008). When we asked about compensation for the delay and poor handling, they outright said, “We don’t provide any compensation.”

And here’s the best part — the chat agent finally said:

“Sure I will escalate the issue and request you to wait till end of the day for the product to be delivered. This would be my last resolution from my end.”
That’s it. They closed the conversation without resolution, update, or responsibility.

To top it all off, their logistics team falsely claimed they tried to call us — but there were no missed calls, no messages, and no real attempt. Just lies.

We stayed home and waited for 4+ days, wasting time, calling them, chasing chat agents — only to be ignored, dismissed, and fed false promises.

Wakefit is an example of how not to run a customer-facing business. They don’t value your time, your money, or your trust.

0/5. Never again. Avoid this brand completely.

Worst Online Shopping Experience Ever – Wakefit Is a Complete Scam

If I could give zero stars, I would. Wakefit is by far the most unprofessional and careless company I’ve ever dealt with. I placed an order on 28th May, and the delivery was promised for 6th June. At the last minute, they casually pushed it to 8th June, without even a proper explanation.

Since then, I’ve been chasing them daily, and all I hear is the same useless line: “We’ll update you by EOD.” Spoiler alert — they never update. It’s been nothing but lies, delays, and horrible customer service.

What’s worse? This is just the pre-delivery phase! Imagine what kind of nightmare it would be if you actually need to return the mattress during their so-called “100-night trial”. Don’t fall for it — it’s a marketing gimmick. Once they have your money, they’ll ghost you and make your life miserable.

Wakefit should be renamed to Fakefit — they’re fooling customers and providing third-class service. No respect for time, no responsibility, no transparency.

This company is a joke, and you’ll regret every minute spent dealing with them. Do yourself a favor — stay far away from Wakefit and choose a brand that actually delivers what it promises.

Great Product. Good Experience!

Fraudster.. I ordered J shaped maternity pillow in my 4th month.. it has been 6th month end.. still they have delivered the u shaped pillow.. 3 times wrong item got delivered.. no support from wakefit helpdesk..
Waste of time and money.. full of torture and harrasment

BEWARE OF ARROGANT, SHAMELESS, CROOKED WAKEFIT FURNITURE COMPANY FULL OF COMPULSIVE LIES. I PLACED ORDER FOR RS.4.35 LACS PAID FULLY AND STILL NOWHERE PLACED ORDER 31 JANUARY 25 AND STILL BEING MESSED ABOUT BY THIS CROOKED COMPANY AND ITS ILL MANNERED UNPROFESSIONAL ARROGANT CEO CHAITANYA AND HIS STAFF. HE NEVER ANSWERED THREE PLEADING EMAILS, WHATSAPP MESSAGES AND MOST OF ALL PUT THE PHONE DOWN ON ME WHEN I CALLED HIM ABOUT MY PROBLEM, ORDER STILL NOT FULFILLED FULLY TO THIS DATE AND DESTRUCTION OF MY RECENTLY FULLY RENOVATED PROPERTY BY WAKEFIT CARPENTERS. THIS CEO WHATEVER HE IS TODAY IS BECAUSE OF CUSTOMERS HE HAS FORGOTTEN AND NEEDS A REMINDER BY THE SAME CUSTOMERS WHO HAVE MADE HIM WHAT HE IS TODAY BUT IGNORANT WITH THE SAME CUSTOMERS WITH ARROGANCE AFTER ROBBING MONEY AND FORGETS IT. Rs.4.35 lacs 100% order value paid 50% on 31 Jan and 50% in April 25 telling me the order was fully ready to be dispatched and assembled within 24 hours subject to remaining payment of around Rs.2.35 paid first which I did but It turned out to be lies because only part order was delivered, not completed to this date and the carpenters never came within 24 hours. Over 4 months since order was placed on 31 Jan.25 and appx. 50% deposit Rs.2.30 Lacs paid in advance then. Part order assemble by company Carpenter in my property on 31 May and part order still pending and undelivered except crooked lies and lame excuses to fulfill my order fully, still pending. Carpenters who turned up on 31May 25 to assemble whatever was supplied, turned my Villa into a pigs house dump yard, left my property full of all mighty rubbish and tons of discarded cartons inside on ground and first floor, nobody can even walk inside the property AND nobody incl. CEO Chaitanya repeatedly contacted by me to complete my order, remove all the rubbish and discarded cartons and clean my property has bothered to to respond snd do anything about it. This CEO and his whole lot are crooked sales guys trained to rob custmers with unlimited fairy tales and leaving customers at the mercy of Wakefit after 100% money is paid, i happen to be one of them begging for my order to be completed, all mighty rubbish and tons of discarded empty cartons removed out of my property. Prospective Customers need to boycott this company for good and save hard earned money. I am trying to contact Govt. of Karnaka trading standards to help do something about it and take drastic action against Wakefit immediately because hundreds and hundreds of cutomers are being robbed everyday by this CROOKED COMPANY and pleading for help. Arrogant ill mannered unprofessional crooks from top to bottom are all the same at it robbing customers.Truth must prevail by way of investigation by responsible Goverment authority in this matter asap.. I am a resident of UK, bought property in Goa, ordered furniture worth 4.35 on only to be messed about nonstop to this date and full ordered goods still not supplied to this date. My property turned into dump yard by their carpenters on top of all this. Nobody in the company wants to know after taking my money, fully trained to lie every single minute. This is what Wakefit sales guy Kiran S did all along making a real fool out of me for too long . Save your time and money unlike me now facing nonstop stress, inconvenience and sleepless nights after paying Rs.4.35 Lacs to this c. Cannot even move inside my own property fully dumped with rubbish and cartons all over. Literally fedup of Chaitanya CEO. He is what he is today because of customers he takes money from and treat all like shit. Why is government asleep not take any drastic action against this company in spite of hundreds of complaints every month. What can you expect from the staff if the founder CEOs are crooks only good at taking money from customers. This is causing immence inconvenience and lots of univited stress. Some immedistec action must be taken by the Government asap to stop this nonsense. Keep away from compulsive liars for your own good Do not throw your money in the dutbin and take univited stress you can live without. Wakfit doesnt care as long as they have robbed you and me of your money. Not worth even thinking about ths scammers so called ROBBING HOOD Wakefit furniture.i have never had such a bad experience ever in my life. My name is Ajay Kapur, from United Kingdom (NRI) Wakefit iand its CEO are not even bothered and ashamed of hundreds of negative reviews by hundreds and hundreds of dissatisfied customers robbed of their money. Shamlessly still claims to be the most reliable company is a joke of the century. I am having sleepless nights because of all this. Something needs doing immediately about Wakefit gone too far taking advantage of liberty causing immence stress and inconvenience to lots innocent customers in India including

Pathetic Logistics – The product reaches their local warehouse and just sits there. No updates, no movement, no urgency. It feels like the company forgets your order exists the moment it arrives at their hub.
No Delivery Flexibility – They expect customers to be available between 10 AM to 6 PM for delivery, without even confirming a proper time slot. Most working people are not at home during these hours — ever heard of evening or weekend delivery options, Wakefit?
Reaching out to store after purchase is impossible. Actually a nightmare. No answers at all, vague responses, and no actual resolution.

Please don’t believe their free return policy. They play cheap games and their customer service is useless. Purchasing from a store where a human is involved is much better. Online mattress purchase and return procedure is beyond stressful.

Wakefit is a funny company. We ordered a bed on 11th April. A moronic delivery guy delivered damaged products and left. The damage was identified by us and when we asked him to check the rest, he refused. Later he told he left coz he was busy. It took wakefit 2 and a half weeks to send another person who had no clue that the bed wasn't installed. He did his job we'll and reported two more damages (some good people exist). Then it took them 2 more weeks to find a replacement to this damage and the delivery guy would casually not arrive on the date of his duty coz he has work apparently. Funniest is customer care. The only thing they have been taught to say is wait 24-48 hrs. I don't know how such people get jobs. The upper management of the company has no idea what's going on. Communication between departments is almost none. God knows which genius thinks of large scale administration of such nonsense companies because they clearly don't know what they are doing. It took a month for the issue to get resolved. And oh the last delivery guy got replacement for one of the two damages reported. Let's wait for another month and see what is being done lol. Close your shop wakefit. Running a business is not your thing idiots.

Terrible terrible service. I would give a big 0. After placing your order, if you call the "Wakefit support" number to check on delivery status, you cannot talk to anyone. You just get a recording that states you will get a call back in 1 business hour. And that call back never comes. On chat, the useless customer service cannot arrange a call back. Customer is reduced to a frustration level like no other with regards to delivery of their order. The Wakefit team makes false promises before booking the product, only to forget everything they agreed to once the order is placed. All misleading delivery timelines are given to customer. Would recommend never to buy from Wakefit. Please think a 100 times before buying from them no matter how much you like the product or price. You will have sleepless nights with regards to the delivery and installation.

I will give 0 star if it's possible
I have ordered 2 pillows from them and they just delivered 1 .
Now when connecting to helpline last 6 times I am getting same answer that wait for 48 hrs
Wakefit shall communicate that they will take ages to deliver it

I'm writing to express my strong dissatisfaction with a substandard wardrobe received from Wakefit on April 12th. Despite promises of quality, the delivered product was unsatisfactory, including the color. Your customer service resisted my attempts for a return or replacement, contradicting your advertised policy and demonstrating unprofessional and rude behavior. Their justifications also lacked technical accuracy. Wakefit appears to be a scamming company that deceives customers. If profit is your only motive, earn it ethically instead of cheating. Consider my payment a regrettable contribution. Discovering numerous negative reviews on Reddit confirms Wakefit's poor customer treatment. While money is recoverable, your brand's reputation is being damaged. Public, exercise caution and review thoroughly before buying from Wakefit.

The mattress shrinked soon after I purchased. I’ve been after them for months to replace it but their stupid customer complaints person says what he has mugged up from the policy and hasn’t given me a solution yet. I have made the biggest mistake of purchasing from Wakefit.

I wish I could give zero to it. The wakefit has started degrading it's service status and quality.
The wakefit has become fraud, it takes money from customers but do not deliver product. And on complaint, they reply we can not do anything. I complaint several times, but wakefit is behaving ignorant and dead.
My order is ORDER202502rqwxml which has never been delivered but wakefit has refused to take action against my complaints.
This behaviour will definitely lead massive loss to your customer base, because in this digital world, you reveal yourself.

#shame on you #wakefit

No service after making sales they just block your number I want to return no help by anyone if I call them on their helpline no they are saying it's sales no
I am Kunal dua they can reach me on 9654713715

I purchased two beds from Wakefit, and the experience has been nothing short of pathetic. One of the beds was delivered after an unacceptable delay of 25 days, with no proper updates or communication.

To make matters worse, the quality of plywood used in both beds is substandard and nowhere close to what was promised. It’s clear that corners have been cut in materials and workmanship.

Despite raising repeated complaints, I had to visit the store personally and even go to the extent of messaging the founders directly—but shockingly, there was no meaningful response or intervention from their end.

For a brand that claims to care about customer satisfaction, this has been a deeply disappointing and frustrating experience. I would not recommend Wakefit to anyone looking for reliable furniture or responsible customer service.

Very bad service. Don't buy the product. They just sell the product. No follow up on the delivery of the product. My product was delayed. Once delivered with incomplete stuffs. Very bad service.

delivery delay very bad customer service i order my delivery more than 10 days i am not get my delivery

DO NOT BUY SOFAS FROM WAKEFIT – WORST QUALITY & ZERO CUSTOMER SERVICE!

I bought a sofa from the Wakefit Gaur City store in December 2024, and it has been a nightmare ever since. They sent the absolute worst quality fabric despite me requesting a better one hundreds of times. After endless complaints, they finally replaced the sofa, and guess what? Within just TWO DAYS, the fabric started deteriorating again! Whatever garbage material they use keeps sticking to our clothes.

The sofa is still under warranty, and I’ve raised multiple tickets, but these scammers keep closing the tickets on their own, avoiding my complaints, and refusing to fix the issue. It’s been over a month, and they have done nothing to resolve this. I’m still paying EMIs for this junk, and Wakefit does not care at all! Instead of fixing the problem, they had the audacity to tell me to BUY A VACUUM CLEANER! Seriously? I bought a sofa, not a lifetime cleaning project!

The store staff are equally useless—zero help from them. Save your hard-earned money and stay away from Wakefit! Their quality is garbage, and their service is even worse. Once they have your money, they will ignore you completely. Worst experience ever!

Absolutely worst service by wakefit, please dont purchase from them, from 3 months i have been waiting for my issue to be resolved

They delivered a defective bed to me and asked me to pay to replace it. I had purchased the product on dec 25th 2024, its now march 2025 I might have had more than 25 calls with their support team, please advise anyone not to take the risk of purchasing products from wakefit