Wakefit Mattress Anmeldelser 183

I cannot begin to express how utterly disappointed and frustrated I am with WakeFit's service. If I could give zero stars, I would. This company has set a new standard for incompetence and unprofessionalism in the furniture industry.

I ordered a simple display unit, thinking it would be a straightforward purchase. Little did I know, I was signing up for weeks of unnecessary stress and disappointment. The delivery was delayed by more than 15 days, with no proper explanation or proactive communication from their side. Every time I reached out to their customer service, all I received were generic, copy-pasted apologies and excuses about "unforeseen circumstances." How many unforeseen circumstances can one company have? It’s clear they have no respect for their customers' time or commitments.

But the nightmare didn’t end there. After finally receiving the product, the installation was delayed by another 6 days. Again, the same robotic apologies and vague excuses. It’s as if they think saying "sorry" repeatedly will magically fix their incompetence. WakeFit’s customer service is a joke – they are completely unhelpful, unresponsive, and seem to have no intention of resolving issues or improving their service.

To make matters worse, the entire experience was filled with a lack of accountability. There was no sense of urgency, no effort to compensate for the delays, and no attempt to make things right. It’s clear that WakeFit doesn’t value its customers or their time.

If you’re considering buying from WakeFit, I urge you to think twice. There are far better brands out there that actually deliver on their promises and treat their customers with respect. Save yourself the frustration and avoid WakeFit at all costs. Their service is the worst in the market, and their excuses are even worse. Don’t make the same mistake I did – stay far, far away from this company!

I purchased many wakefit products before all went well but this time I had very worst experience from Delivery people, Customer Care people, Escalation Team and Corpenter as well. I purchased product in November month but due to some fitting issue I put for replacement, later they arranged for part replacement in that we found product size issue it was identified by Corpenter itself again we put for replacement and we got replace product, in that also we faced fitting issue so again we put for replacement so they arranged Corpenter to rectify the issue but his behaviour towards customer was worst and didn't resolve the issue. So again we raised the issue they did product replacement but that delivery with Corpenter person was not professional so he didn't do installation properly even after telling the issue also. He straight away told us to speak to customer care I can't do anything. So again we raised the issue this time one more Corpenter came to check the issue, but he couldn't resolve the issue so he took back the product list this it happened till January 8th. Till here for every visit or replacement they took 3 to 9 days.. From November till here my issue was not resolved. I did so many followups with customer service, escalation team, delivery team and branch also, but simply made me to wait till today. Everyday I use to call customer care to connect to escalation team, one they told you have your product without our intimation you returned the product so will close the case and he closed it. Then I called delivery team he told that due to communication gap false pickup happened will create false POD and return product by next day. When I call next day he told it's on the way to your location will reach by 3pm but I waited till 3:30pm and I called him but he blocked my number. I tried with my family members number also with wakefit branch manager number but he didn't respond he blocked all calls. So I again I started followups with customer care team, escalation team and branch manager till today. Like this I wasted 3 months but ultimately I didn't receive the product. In wakefit customer service team is very worst they simply kept the case without informing to escalation team for 1 month this I came to know when I spoke with escalation team person Sudanshu. I had a very worst experience this time with wakefit. If everything goes well fine otherwise they will screw us like anything bcz they are least bothered about customer satisfaction. With all this experience I wont purchase any product from wakefit now onwords. Very very worst experience I had. You just think before purchasing the product from wakefit.

Wakefit Review: Poor Service, No Delivery, and No Refund

I had a terrible experience with Wakefit. I placed an order for a mattress, and despite multiple follow-ups, it was never shipped. Their customer service kept giving vague responses and false promises, but nothing happened.

To make matters worse, they have blocked my money and are refusing to refund it. It has been weeks, and there is no resolution. This is completely unacceptable and unethical business practice.

If you value your time and money, stay away from Wakefit. They fail to deliver on their promises and seem to have no regard for customer satisfaction. I am now forced to take legal action and file a complaint with the Consumer Court.

Avoid this brand at all costs!

Extremely Disappointing Experience - Poor Quality Mattress and Terrible Customer Service**

I had high hopes when I purchased a mattress from wakefit, but unfortunately, my experience has been nothing short of frustrating and disappointing. From the start, the mattress I received was of shockingly poor quality. The material felt subpar, the support was non-existent, and it didn’t even resemble the product that was promised to me online.

Initially, I thought maybe I just received a defective unit, so I reached out to wakefit customer service for assistance. To my dismay, not only did they refuse to take responsibility, but the responses I received were dismissive and unhelpful. After explaining my concerns, I was given the runaround, with no clear solution or offer of replacement or refund.

It's incredibly frustrating to pay for a product that is advertised as being of high quality, only to receive something that is not even close to what was promised. The lack of accountability and poor customer service has been disappointing. A reputable company should stand by its products and work to resolve issues, but in this case, wakefit has done nothing to rectify the situation.

To anyone considering purchasing from wakefit , I urge you to think twice. It's been a nightmare dealing with this company, and I would not recommend them to anyone looking for a quality mattress or reliable customer support.

The worst shopping experience. I had placed an order for a mattress on 18th January 2025 and it was showing the delivery date on 20th January 2025. Going on the tracking link, it stated that the consignment had reached the final delivery warehouse on 19th January 2025. Since 20th January 2025, the date of delivery kept on increasing without any reason. After that, I tried connecting with the customer care agents several times but got the same old robotic response "Please wait till tomorrow EOD for the delivery". This kept on happening for a week and ultimately I had to cancel my order. There was no help from customer service agents and I was not given any updates as to why my order was being delayed so much. Probably the last time I ordered from Wakefit.

I purchased furniture - a shoe rack but it arrived damaged. What's disappointing is the absolutely laid-back attitude of Wakefit in their duty to replace the damaged product. Since it's prepaid, they don't care, every time I check with the customer care I receive the same automated response that we'll update you in 48 hours. I already waited more than a month for the delivery and to receive such customer service is pure agony. Honestly you should not engage with Wakefit, in disguise of a corporate, Wakefit's service is worse than a government office. Product quality - average so why bother!?

I purchased 2 mattresses from Wakefit dealers directly and one of the got deformed within one month of using it. Informed the dealer about it and he kept buying time and not responded well.
I tried calling direct customer care they keep calling you every 3 days with differed responses and never intended to solve the issue. Lastly someone from the customer care told me that it will be solved through dealer only “The company cannot take this complaint” Strange that the brand itself is not taking the responsibility of the orders from dealers or the agents that they have hired and the irony that the mattresses are coming from there manufacturing unit. Lol
Luckily I had the senior persons number to whom I contacted with all the photos and videos of the deformation of the mattress. After 3 months of follow up he has also stopped responding.
Overall pathetic after service experience. This 10 year warranty is nothing but a scam.

Ordered a flipper sofa-bed from the Wakefit site and after my payment, they informed me that it will be delivered by 3-4 weeks. Since I could not wait that long, I cancelled it within 30 mins of placing the order. But wakefit did NOT cancel it but instead placed it on hold. Then when I called their support, I was told it was their policy to not cancel but put on hold till the delivery date and then cancel on that delivery date and then issue a refund !!

I should have seen that as a sign to stay away from Wakefit but since I had purchased from them 3 yrs ago and had been happy, I purchased the same flipper sofa from Amazon since there Wakefit said they will deliver within 2 weeks. Now I'm still waiting and the tracking number they give simply cannot be used anywhere to track it including their own website. And Amazon says it's Wakefit who should answer and Wakefit said it was Amazon. And the Wakefit customer service is a joke as they really have no idea what is going on and literally will not help you.

I used to swear by Wakefit and they service but from now onwards I'm staying far away from them. And I'm desperately hoping to get my money back. I am sharing this so others don't get taken for a ride like me.

One of an horrible online experience was provided by Wakefit. Pls read the terms before any purchase as everything is in favour of the company & nothing supports customer interest. They had an audacity to deny any request despite delivering a broken damaged sofa and denied replacement or refund. Very arrogant customer service and no senior staff to escalate an issue. Better to stay away.

Never ever purchase from Wakefit -they are sleeping there. No response. Fake delivery status and never ever delivered or get money back. These company should close than cheating people

One of the worst online company i have ever seen.
They never deliver anything on time. Every time you call a representative , they will ask you to wait for 24-48 hours . Customer rep have no idea what they are doing, every alternate day you call and wait for 48 hours and issue never gets resolved.
No promise held for return for the product.

Please avoid ordering from this.

Pathetic Experience with Incomplete Delivery and Broken Promises
I ordered a Wakefit bed as a gift for a friend, expecting a seamless experience. Instead, it turned into an ongoing nightmare:

Incomplete Product Delivered: Wakefit delivered only half the bed, even though I paid the full amount via Cash on Delivery (COD). Key components of the bed were missing, making it unusable.

Lies and Excuses: When I contacted customer support, they shockingly claimed the product was marked as "returned to the shipper." This made no sense because I physically had the incomplete product and proof of payment.

Frustrating Follow-Ups: Every time I called customer support, I was told, “We will get back to you within 24 hours.” This promise has been made countless times over two months, but no one ever calls back. Instead, the same cycle repeats, leaving me to chase them endlessly.

Unacceptable Delays: After multiple escalations, they admitted their mistake but offered to deliver the missing parts after one month. By then, I had already purchased a new bed from a local store, as I couldn’t keep my friend waiting for weeks.

No Refund Yet: I demanded a refund instead, which they agreed to. They promised to pick up the incomplete product and return my money. However, it’s been over two months, and I am still waiting. Despite endless follow-ups, nothing has been resolved.

This experience has been exhausting and infuriating. Wakefit’s customer service is unprofessional and unreliable, with no regard for customer satisfaction. I strongly urge others to stay away from this company if you value your time and money. Negative stars for this abysmal experience.

I ordered for Mattresses and pillow the delivery date was given as 17th of November 2024.., Today date is 29-11-2024 till now they have not delivered.
Today while asking the status of delivery.., i am given with a new date 04th of December 2024..,
Fingers crossed.. i am expecting atleast to get delivered before the year beginning 2025.

Most horrble service I've ever had buying furniture as the company fails to understand a simple refund or a replacement concept for a damaged product.

Tickets closed without any resolution. Multiple false promises from the people nowhere to be found or contacted again

Wish there was an option for zero star rating.
The 100 days return policy is just on paper. They will never say no to you, but you'll just keep waiting infinitly for it to be picked up. You'll keep going through this useless cycle of them calling you every 3rd day only to ask for 72 hours more to pick it up.
I believe there is only one option, go the legal route to make such brands understand what on earth is professionalism.

Wrong Commitment on delivery
While booking the order they show nearby date and when the delivery date arrives they move the delivery date to 10days more and when asked they simply asks us to wait as they have got high demand.

They even insist not to cancel saying that refund takes 5 to 7 days and if you wait for more 3 days you will be getting the order

They are literally cheating by promising the delivery quickly and once we pay them, they make us wait for delivery and they update the new updated delivery date on the last day of actual delivery date

Not giving replacement for defect product

I have bought 2 wakefit mattress and both the mattress have become useless in just 2.5 years due to excessive shrinkage.
Wakefit makes false commitments for warranty. They don't replace mattress. Keep wasting time on emails for warranty claims, keep asking for photos and videos. They won't send any executive for visit.
Wakefit is fooling people in the name of orthopedic mattress.
Very very poor customer service and poor quality products.

I bought wakefit Xpert Grid Ultra Mattress (78x72×10 in) in July 2023 under 10 years warranty.

The mattress failed in 1 year and formed a big lump at one corner.

We raised formal complaint to wakefit and requested to replace it under their warranty.

But till today they have not respected their own warranty and did not replace their defective mattress.

So the 10 year warranty seems fake and used to attract customers to purchase their inferior products.

Beware.

Ordered 2 pillows and 2 pillow covers. Covers were delivered but pillows have been delayed by 2 months.
Their support agent keeps calling me to inform me it has been delayed. I asked them to take the covers back and refund me. They said that is not in their policy! "Only 10 days exchange we can do sir"
Surprising that such a cheat company is allowed to operate in today's times!