Wakefit Mattress Anmeldelser 183

Very bad delivery service. My old mother was troubled by the delivery people. The first time they refused to deliver. Second time they did not provide her any instructions. This is supposed be a modern customer service driven company. The old brick and mortar furniture companies are better, they atleast treat you well. Please do not buy from this company.

There was a time when Wakefit felt revolutionary and among the best in the market. Unfortunately, they seem to have completely lost track of what made them special. Today, they appear to be a brand struggling on all fronts — logistics, product quality, after-sales service, and even installation.

Merely opening more stores and launching more products is not enough to survive in today’s market. Reliability and timely service matter far more, and I would rather pay a little extra to a competitor who can deliver that experience than go through the painful process Wakefit puts its customers through.

In my opinion, Wakefit should have focused on perfecting their core mattress business rather than trying to expand into areas they clearly cannot handle. If things continue this way, they risk becoming just another cautionary tale of a brand that grew too fast and lost its way.

DO NOT PURCHASE ANYTHING FROM WAKEFIT

I purchased a bed, it came with missing parts. They said it will be taken care of in 24-48 hours and I have heard this excuse from them every day for the last 10 days and we have no resolution. WE've already paid for the bed and since its delivered with missing parts....they raise a ticket and ask us to wait 24-48 hours for the rest of our lives. And now I realized there is no return policy as well. Oh wait you can "replace" it but that will take another 24-48 hours which will never come.

Avoid at all costs.

Every single person on the customer support is trained to dodge these kind of concerns and so there will never be a resolution.

I had one of the worst shopping experiences with Wakefit. I placed my order back on 13th of June, and to this day, am still waiting to receive the correct and complete product.

First, the initial delivery was wrong, and when I finally received a replacement after constant follow-ups, it was incomplete with one pair of pillows missing. Since August 8th, I have been trying to get this resolved through countless calls, emails, and requests for a call-back. Every time I manage to speak to an agent, I am told that a resolution manager will call me back-but I have never once received that promised call.

This is not just a delay-it is a complete failure of customer service and order fulfillment. Wakefit's team has shown no accountability, no urgency, and no respect for their customers' time and money.

After waiting over two months, all I have faced is silence, frustration, broken promises, and wasted effort. For a company that claims to focus on customer satisfaction, this is absolutely unacceptable.

I would strongly advise anyone considering Wakefit to think twice before placing an order-you may end up stuck in a similar nightmare of wrong deliveries, missing items, false assurances, and zero support...

The replacement process with Wakefit has been a nightmare. It has been over 2 months since I initiated the replacement, and every single day I receive the same automated mail saying ‘your replacement is out for delivery’ — but no one ever calls or delivers. Despite making constant calls and raising multiple complaints, absolutely no action has been taken from Wakefit’s end. Extremely disappointing experience.

Dear Wakefit Team,

This email is regarding my order Wakefit Antho King Size Hydraulic Upholstered Bed (Order No: ORDER202508hLXtt7).

As you are aware, the delivery was originally scheduled for 18th August 2025. I am writing this on the 23rd August 2025, which means the order is already 5–6 days delayed. Despite my repeated follow-ups even before the scheduled date, no one from your team took any proactive action to ensure timely delivery.

On 21st August, after several calls, emails, and tweets, I finally received a response stating that “the order will be docketed within the next 48 hours.” However, even after that period, I only received a call from a representative whose behavior was arrogant, irresponsible, and dismissive. He was not interested in listening to my concerns and instead kept giving meaningless explanations.

This entire experience has left me feeling cheated and mentally harassed. For every escalation, all I receive from Wakefit are copy-paste replies like “we will come back to you in 24–48 hours”. To me, it seems 48 hours for Wakefit is treated as 48 seconds—no urgency, no accountability, and no real action.

It is extremely disappointing that your calling team, case managers, mailing team, and even social media team are all providing nothing but false assurances without resolving the matter. I have never experienced such pathetic customer service from any reputed brand.

I demand:

A clear and specific delivery date with proof that the product is dispatched.

An immediate explanation for the repeated delays and mismanagement.

Accountability from a responsible person (not generic 24–48 hour replies).

Please treat this as an urgent escalation. If I do not receive a satisfactory response, I will be left with no option but to explore other avenues for resolution.

Sincerely,
Shashank Shekhar Pandey
9654360350

Please don't buy ANYTHING from these people. I purchased a convertible couch on Amazon and it came broken. Even though Amazon's policy clearly states return shipping for defective products was covered, this seller fought tooth and nail to get me to pay return shipping with NO guarantee they would refund my $300. Needless to say, I was ripped off even after trying to reason with this seller. This is not an isolated case, look at their reviews. Unfortunately this is common in the furniture business. These companies rip a bunch of people off, claim bankruptcy and open back up under another name. Stick with the big furniture names, pay a little more and don't be just another chump.

Every delivery product was delayed, installation person was novice and I'll behaved. Some product got on hold without any reason. After repeated reminders the delivery date was send without any update about delivery. Very difficult to reach customer care to get problems resolved after full payment had to face harrassment and unnecessary delays.

They deliver product on time but i need to wait more than 7 days for Installation , even they promised to install in 4 working days

I have had a terrible buying experience from Wakefit, no resolution, no return and replacement of defective products.

Wakefit is very poor delivery and not shipping on time they saying 15 days for delivery but taking 30 days and customer support is 0 zeero we suggest never buy from wakefit otherwise you will unfit time waist

Disappointed with Wakefit's After-Sales Service

I purchased the Indus Teak King Bed with Storage from Wakefit, and it was delivered on June 20, 2025. While the product itself looked fine overall, it had a minor issue, so I reached out to customer support. I was asked to share photos and videos, which I promptly did.

On June 24, a representative called and assured me that a carpenter would visit within 48 hours to resolve the issue. Unfortunately, it’s now July 15, and no one has shown up. I have called multiple times, and every time I’m told that “someone will contact you within 24 hours.” But that never happens.

I'm extremely disappointed with the lack of follow-up and accountability. The product may be decent, but the after-sales support is poor. I expected much better from a brand like Wakefit.

First they delivered mattresses not as per the specifications, secondly they were not the same size. Now as per there policy they have still not replaced even after multiple calls. they did not pick the old one and did not deliver the replacement and kept on delaying. Its almost a month.

I ordered office chair and it was not delivered even after 20 days. Status shows out for delivery but it was not delivered.

Extremely disappointing experience. Received a damaged item and no replacement has been provided even after a month. Every time I contact customer care, they just say 'wait for 48 hours' — but nothing ever happens. Completely unacceptable service.

its my worst experience ever had. i have ordered l shaped sofa on 07.06.2025, the same was delivered on 19.06.2025 but one of the sofas was missing. So it was returned and taken by delivery agent. Since 5 days have passed, no information about my order. The company is least bothered in spite of repeated requests for clarification, no delivery of my order nor refund. only passing on time saying that we need 24, 48 hrs but no response. my order no.ORDER202506wIV4Jg, ticket no2489396

I beg to every single potential customer of wakefit- DO NOT buy anything from them.bebit furniture or mattress they are leaders of poor and defective products being sold at unusually high price.there is nothing professional about them.they have the ceo who lead from front how to syphon people's hard earned money.worst part is their no accountability style of working.portal is specifically designed to trouble users.customer care as worst as anything it could be.after buying anything the first thing they would disable your order cancellation and then they wouldn't listen to you at all.their license should be revoked immediately

I can confirm, this is the worst company. They offer a 10-year warranty on mattresses, but don’t be fooled. With their terrible service, they won’t last 10 years. Avoid this brand at all costs, even if it’s free. They don’t deserve your money. Look for better alternatives.

Wrong size of mattress, rude behavior, 100 day return policy is fake! Wakefit is a scam!

I ordered a King size bed from Wakefit, and it was delivered on 22nd May 2025 with two damaged parts. Since then, it's been almost a month, and I’m still waiting for the replacements!
I’ve called their useless customer care 6-7 times, sent multiple emails, and escalated the issue – all for nothing. Every single time, they give the same scripted excuse: “It will be delivered in 48-72 hours.” Stop lying to your customers!
This is beyond frustrating. They clearly don't care once the payment is done. No action, no follow-up, no responsibility. Just false promises and zero professionalism.
Wakefit, this is shameful. You’ve wasted my time, money, and peace of mind. Ticket No: wakefit-2447090 – still unresolved after a month!