Volvo Cars Anmeldelser 75

I spoke with a member of your team today—James. in an effort to clear some outstanding finance, even though it wasn’t directly linked to the vehicle. Unfortunately, I found the experience quite disappointing.

James was not helpful and showed little empathy for the situation. He refused to escalate my concerns to a manager or make any effort to contact a third party while I was on the line. His only response was that it was "not part of the process."

From my perspective, this lack of flexibility and unwillingness to assist gives the impression that the priority is more about accruing interest on the finance rather than genuinely helping customers resolve their balances.

I hope this feedback is taken on board, and that future situations like this are handled with more care and initiative.

Unfortunately they have not been helpful in assisting with me new PCP contract, unwilling to work with me on a small mileage adjustment in the first 2 weeks of my contract due to a change to my work location. I absolutely love the car and purchased it due to my new employment but now find myself stressed at the prospect of additional fees becasue Volvo are unwilling to make a small change change right after I purchased the car which I think is unfair and shows they clearly want their customers to make these kind of mistakes. By the time I was told abtruptly "nothing we can do", I was then unable to return the car as the window had past. Very poor customer satisfaction.

I will not be using them again and certainly not recommending them. I have heard similar situations with mileage being adjusted by BMW mid contract due to change of circumstances. Disgusting treatment by this company.

VCFS UK - Contract Hire.

Having leased many cars over many years via various contract hire/financial services, my experience with Volvo VCFS Contract Hire was been not just the worse, but catastrophically bad.
My lease was over 4 years for a Volvo XC60. Right from the start there were issues with VCFS including sending me a road tax invoice in error. They routinely ignore important emails conerning changes of address etc meaning that the customer has to write time and again to get it sorted out and they themselves send out emails advising that you 'call the number below' when no number is actually provided below...
Then last year - mid 2024 - I arranged to hand the car back a year early as I was not going to be in a position to use it for a while - all was set up, collection date agreed etc, but just a few days before they informed me that they could not arrange collection for the date they had agreed 2 weeks earlier - I was not in a position to hand over the car after the agreed date and so ended up keeping a car I did not want for almost another year. They seem to think that you can change your arrangements at the drop of a hat with no thought what so ever for the customer.
Fast forward to February this year - I once again arranged to hand the car back a few months earlier than the end date in July, they sent details over and we arranged collection. This time the collection went ahead on 14th March. Now pushing 5 weeks later and I have still recieved no final invoices, no settlement figures and breakdown of charges. Meantime they have taken another payment from my account - this went out 2 weeks after the car was handed back...
Three emails now sent - fobbed off every time. They specialise in passing you from department to department. One guy emailed to say that invoices usually went out approximtely 2 weeks after handback - this was approaching a month after collection. I am now unable to lease my next car until this agreement with Volvo is ended which is causing untold inconvenience and personal stress.
Volvo are a disgrace. How long canit possibly take to raise a final invoice and post it out or send by email? I have managed complex high value business processes in less time than they have had to expedite this simple matter.
I have now escalated the matter to official complaint via the Contract Hire department - no doubt this will also be mishandled.
If you want the normal hassle free experience leasing a car - and all of my previous leases have been hassle free - avoid Volvo - they make the entire process a hugely distracting experience that saps your time.

Volvo misrepresented the On The Road price in selling a car originally due after the VED increase without including the VED change in the price even though they know about it. On The Road is supposed to included VED!

They then compounded the misrepresentation by claiming that actually they would hand over the car on 31st March and agreed an exact handover time - 1310 - only to fail to deliver the car then and demand an extra ~ £1600

I can’t give zero stars so this is pointless too..just like VCFSUK.
Lies and misinformation regarding settlement meaning 3 failed attempts to collect new vehicle (not a Volvo funnily enough)
The staff are incompetent and talk over you when you’re giving them data protection information, then they read it back incorrectly.
Had BMW & Audi before also, and enjoy Volvo cars but wouldn’t go back due to customer services.

Extremely disappointing experience with Volvo. The local dealer provided inaccurate delivery information, which Volvo’s central office later denied and dismissed outright. Communication has been poor throughout, leaving me without a vehicle for far longer than expected and costing me significantly. This was my first new car purchase, and what should have been an exciting experience has been completely ruined. I expected much better from Volvo.

For years, we've been a Volvo family. We’ve owned other premium brands, but Volvo has always stood for safety, reliability, and trust—qualities that no price tag can define.

This time, we needed a compact SUV—automatic, safe, and ideal for long journeys. We researched safety ratings, performance, and finance plans. Some options had slightly lower monthly payments, but Volvo’s safety legacy and the confident drive of the XC40 made it stand out.

Then we met Neil at Volvo Knaresborough, who embodies everything that makes Volvo, Volvo.

A SALES EXPERIENCE LIKE NO OTHER

We visited on a Sunday, surprised it was one of the few dealerships open. Despite this, it was never overcrowded, with no more than three families at a time test-driving, consulting, or picking up their cars.

Neil was helping another customer but immediately acknowledged us. Then came the moment that stunned us—he remembered us from years ago. Not just vaguely, but our exact model, previous purchase, and personal details. It felt like catching up with an old friend, not a salesperson.

That moment set the tone for everything that followed.

Neil was patient, experienced, and knowledgeable. He never pushed unnecessary extras—he simply listened. As someone who values data-driven decisions, I appreciated his ability to present facts without sales pressure.

Unlike other dealerships, where salespeople tried to upsell unnecessary features, Neil never did. With many brands, essential safety features like blind-spot detection and fog lights weren’t standard, and in one case, a competitor even downplayed their importance. Volvo, however, includes these without question—because safety should never be optional.

THE NUMBERS VS. THE TRUE VALUE

On paper, some competitors seemed cheaper, with slightly lower monthly payments. However, most brands offered similar interest rates, meaning the total savings over the car’s lifetime were only a few hundred pounds. When factoring in safety, reliability, and long-term value, the decision was clear.

We chose the 2025 Volvo XC40 B3 with a 2.0L turbocharged engine - while not the fastest in its class, it delivers smooth acceleration and effortless motorway driving.

Though other vehicles also held 5-star safety ratings, Volvo’s Side Impact Protection System (SIPS) and advanced driver assistance technology set it apart. Volvo prioritizes survival in every situation, making any minor financial savings elsewhere irrelevant.

At the end of the day, you can’t put a price on safety. A car isn’t just a purchase—it’s an insurance policy for life on the road.

NEIL – THE EMBODIMENT OF VOLVO’S VALUES

Volvo operates on trust, passion, customer success, and innovation. In every way, Neil embodies these values. His ability to connect, be genuine, and truly care about his customers made our experience unforgettable.

Many dealerships feel transactional. This felt personal. This felt like home.

Thanks to Neil and the team at Volvo Knaresborough, I can confidently say that we are Volvo customers for life.

If you're considering a Volvo, don’t just buy the car—meet Neil. Because what you’ll walk away with isn’t just a vehicle. It’s an experience, a relationship, and the confidence that you made the right choice.

While I understand that experience reviews on this website can vary from dealership to dealership, I truly believe that individual garages play a significant role in shaping a customer’s perception of a brand. In our case, Volvo Knaresborough provided an exceptional experience from start to finish. Every detail was handled with care, professionalism, and genuine customer focus.

Thank you, Neil. You’ve reaffirmed everything we love about Volvo. 🚘💙

THIS IS NOT A PAID REVIEW. This is the result of tens of hours of research to ensure that if we were going to buy a car, it would be one we’d never need to replace. This review is both an appreciation for the I time spent on this decision and a way to inform you, the consumer.

Extremely disappointed to find out dealing with Volvo would be a terrible experience.

I worked though a dealership to order an XC60 Black Edition. The car looked great, and the dealership seemed keen to progress my order professionally. So, I placed my deposit of £500 and waited for the next step via the Volvo website \ App. From that point it all went wrong. I couldn't ever access the finance paperwork as Volvo seemingly had lost my deposit. So, the app wouldn't let it progress. Despite a call to Volvo support, raising a ticket, the Volvo dealership escalating to Volvo U.K, the deposit was never taken at the Volvo end, the order stalled, and eventually became cancelled; loosing the car that was just a few weeks away. I was thrown back into a new order and a timeline of 12 weeks.

So, with all of this I evaluated what I was doing and assessed I was being foolish walking away from Audi who had been consistently good. So, I placed an order for a new Q5. Guess I did all of the necessaries inside of 30 minutes with the Audi dealership and not some centralised nonsense like Volvo.

To add insult to injury I did complain to Volvo U.K as I was fully bought in, and was blown out by poor systems, bad process, and poor support. Surprise, surprise, in about a month one of their faceless executives came back with no issue found and Volvo were without blame. I truly didn't want anything other than to order a car. I emailed back my views wanting nothing other than Volvo to listen carefully to their customers and those that nearly were customers. To be honest I think I dodged a bullet.

Someone senior in the Volvo organisation needs to look at the way they are working and what they think of the people who buy, or want to buy, their cars. I would imagine they would be quite annoyed by their careless, haphazard, approach.

I've owned many cars in my time and Volvo is so far behind everybody in terms of customer service. They are honestly terrible. I've had SEVERAL issues with my car, from no heating & ventilation for over 3 months (during Winter!), to a broken Infotainment system that I raised within 6 months of owning the car (proving it was faulty when they sold it to me), yet the Customer Service team do NOTHING to support customers - leading to an extremely toxic relationship between them and their customers. Definitely not worth my £600 per month! It's put me off ever owning another Volvo again, which is a shame because despite the issues I actually like my car and would have gone back to Volvo if it wasn't for their poor service.

Their goal is ultimately to waste your time and make you feel like the issues you're experiencing are 'not that bad' and they ask you for infinite evidence, when sharing x6 videos of the issue in action isn't even enough. They constantly move the goal post as they clearly have no formal process in place should a customer be dissatisfied.

Due to my latest issue, I will be escalating this further via legal avenues due to them not meeting suitable quality standards as per the Consumer Act 2015. I would have loved to deal with this amicably and gave Volvo several options that would have kept me as a customer, but those options are now no longer relevant.

I also plan to be more vocal about my issues so that other potential customer of Volvo do not experience the same problem I'm having - everybody is better off with another manufacturer.

dont bother contacting volvo thames ditton --or--volvo west london--i phoned both in jan this year for a quote for a cambelt change was told by both ok we will ring you back with a quote ----STILL WAITING.

Do not buy or lease an electric Volvo

My 2.5 year old £50k XC40 Volvo simply died at beginning of Dec 2022 and has been in Volvo Edinburgh workshop every since.
Despite being unable to fix the vehicle so far, Volvo have refused to terminate my lease (which is due for renewal at beginning of April 2025)

Complete utter disregard for their customers, no service whatsoever until the Service Manager at Volvo Edinburgh was involved, I now get a weekly update to say the car is still under repair.

Save yourself the stress and don't buy an electric Volvo, they clearly have electrical faults that they are unable to fix.

Our small business leased a new Volvo C40 our first company car from Volvo Car Financial Services UK Limited (VCFS) ( a joint venture between Volvo Cars and Santander we understand) in February 2022.

The car had an airbag fault which went unresolved for 18 months, despite the car being at the Volvo garage, for a cumulative total of 3 weeks, in that time on that issue.

In late November 2023, we were told that, all along, it appears that the problem was, a rare, manufacturing defect; in that the wiring to an important side impact airbag was too short and the connections would come apart.

It appeared that we had been driving around, for some 18 months, in a Volvo with an Airbag that may not operate, as intended, in a life threatening serious side impact collision.

Since Sept 2023, such a significant fault and warning indication would be a major automatic MOT failure, had the car needed one.

We were told that the new wiring, would take some 10 weeks to arrive and even the Director of the Volvo garage thought it best not to drive it.

We had no car, from end of November 2023 and asked for a like for like replacement which was not provided and we stopped paying the lease in February 2024; due to not having the car and even having paid, for two months, without it. [ December 2023 and January 2024]

In June 2024, in long delayed response to our November 2023 complaint, VCFS offered £289 compensation and VCFS required payment, for all the time, we had no car whilst it was undriveable in the garage !! [ We were told early April 2024 that the car was now repaired].

We rejected the response and planned to issue County Court proceedings against VCFS for breach of Contract [ For failing to provide a safe & drive able car, from the outset, that we had been paying for]

Just ahead of our small business issuing proceedings VCFS proposed to cancel the lease and pay £3,015.88.( Sept 2024)

We accepted the offer and sought assurances that we would not be subject of prejudice going forward.

On the basis of the settlement offer we went out and leased another Volvo all Electric car [ which we are very happy with I should fairly say ] though not leased from VCFS ( who we would not now, after what has occurred, deal with ever again]

November 2024, VCFS paid only £1474.58 of the agreed £3,015.88 ( and ignored further correspondence)

Update: 11th February 2025, after further complaint and a Ombudsman referral; VCFS finally paid the outstanding balance, plus a £100 extra payment.

We are still very happy with our new electric Volvo, but, as a small company, our Volvo's in future will never be sourced using Volvo Car Financial Services.

VCFS Agreement JC001525

Date of experience: 20 January 2025

Had a Volvo XC40 through the care by volvo scheme. Absolutely terrible experience. The car had no end of issues that had to be fixed. Then when ending the agreement, the amount of hidden and secret charges they piled on (none of which were communicated at all in the various conversations I had with the Volvo customer service prior to the end of the completion). No good will from the company and were more than happy to have surprised me with a huge invoice of £3k+. AVOID!

Really annoyed at Volvo UK.

This is our third Volvo, XC90 2022 plate; ultra version so, all the extras.

We paid £1,450 for a tow bar, as we did on both previous Volvos (XC60 and XC90). As any caravan owner will tell you, it's important that the car, via the 13 pin connector, keeps the fridge operating.

On both previous Volvo's, this was fine. Power was supplied to the fridge, whilst driving, with no issue following the fitting by Volvo, of their own approved tow bar.

With the latest XC90, bought with the tow bar less than four months ago, we've never had power going to the fridge, as we would expect.

Volvo Maidstone confirmed they couldn't find a problem, whilst testing with an 8 pin kit (twice) and said we needed to go back to the dealer, who fitted the tow bar.

When I referred to Volvo Canterbury, they then advised that according to them, there is no capability for the Volvo tow bar to provide constant power (when driving) to the Fridge.

Unbelievable given the £1,450 cost for a premium product.

So, my complaint, is that there has been a reduction in capability and an increase in cost (over and above the previous tow bars)

I complained to Volvo UK who have said my complaint is not upheld as, my contract is with Volvo Canterbury and not them.

THIS IS AWFUL customer service.

Volvo Canterbury say there's nothing wrong (despite my advice that both previous tow bars fitted by Volvo Maidstone had this needed feature) and Volvo UK say it's nothing to do with them.

Honestly, from a premium / luxury brand, this is frankly shocking service. I am now faced with employing a third party company, in the sum of £200, who have said they can easily resolve the issue

*edit - tow bar fitters won't take the Volvo one apart..

THIS SHOULD HAVE BEEN FIXED BY VOLVO

If you want to tow a caravan - make sure you check with your dealer.

(And to add insult to injury, when fitting the tow bar, they put the bumper back incorrectly, leading to paint damage where the boot was rubbing against the bumper - this has never been rectified)

I got my XC90 last October 2023 under volvo subscription and I was told that everything is included at the price that I will pay per month over 4 years time. I was told that I do not need to purchase any maintenence plan due to the car unsweetened subscription and maintenance services and so on are included at the monthly payments.
A year after when I am.due for my first maintenance plan they telling me I need to pay for it because subscription not covering it, now I need to spend 395£ on 1st maintenence. As well under subscription they say that you can cancel anytime with 3 months notice and now they are telling me it's not great case that if I cancel.i need to pay 40% of what they can't even explain of what...very disappointed, love the car would I go.back - no

Volvo UK … Avoid at all costs!

I have been a loyal Volvo Customer for over 20 years but their new business model is broken. Their dealerships and customers are being are being treated with upmost contempt ! I picked up a new EX30 on the 22nd March and after numerous software issues (lots documented on social media) and only driving it for 6 weeks, I handed the keys back as I refused to drive an unsafe and unpredictable car. I rejected it on the 25th May and finally received a refund on the 10th September.

I have had 41 emails backwards and forwards. The refund was sent to the dealership in error who swiftly sent it to me. Volvo UK claimed a direct debit of over £7000 when £682 was due, which was returned unpaid. I have had 2 emails saying I am in arrears but due to a technical error with the finance team they had not set up the direct debit. As a Chartered Financial Planner, I can have no financial issues as this impacts my professional standing.

I decided to lease an XC40 but still no claim for the monthly payment.

The complaint I raised about the service I have experienced on the 26th August finally resulted in a response on the 8th October to say that the refund was paid in error and could I return it. I have asked for clarity and to date I am still waiting!

There has been a total failure in communication, care and support with both the customer and the local dealerships whom try their hardest to support and resolve issues. Volvo UK have let down all those that work hard within Volvo Dealerships and their customers, an absolute disgrace!

Really poor performance from Volvo. Ordered car ex30 on strength that new car would be available within 3 weeks (sitting in UK port waiting!). Six weeks later nothing. Everyone passing the buck two failed delivery dates and no third. Customer service a joke. Awaiting response from customer service on proof transportation to blame, before heading of to ombudsman. Conned into chosing Volvo on false promise of timescale. Chain of selling cars causing unnecessary distress. Moral of the story....tbd.
looking forward to someone actually helping

Oh well, I thought it was just me being ignored, turns out reading these that's the Volvo brand now.

They email me asking if they can be of any further assistance, I ask a simple request to get warranty details or a receipt on a recent 5k purchase with them for parts.

Silence.

What a way to do business.

That's on top of the £9k electric motors that fail at 3 years.

Awful awful
Will never go near them again. For what I paid for a brand new XC40 the quality was shocking. Radio kept cutting out and the media software often failed to work. I had the car 18 months before giving it back and was charged for not servicing it in year 2 as well as wear and tear and ended up with a £6000 bill
Now complaining to the motor ombudsman

Bought a brand new EX30 on 1st March 2024. The worst experience of any car I have ever owned. Software was a complete joke and extremely dangerous doing an emergency stop for no reason. I have formally rejected the car. I started this procesure on 6th March due to various faults. Volvo finally agreed to refund and I returned the car on 12th June. I have telephoned Volvo every day since then and as at 31st July still don’t have a refund. Do not touch this company, they are the absolute worst in terms of customer service. Stay away.