Volvo Cars Anmeldelser 75

I have had a problem with the real time traffic information on my Volvo's satnav since early April, 2025. Coincidentally it had a software upgrade then. No info from Volvo then I read a comment on a user forum in August about a possible remedy so contacted Volvo again and they told me to book it in to the local dealer for a free software upgrade. Phoned dealer - not free. Complained to Volvo UK - not our problem - deal with dealer.

Purchased a Volvo xc60 in January 2024 from Listers of Leamington Spa complete with service plan - so good so far. Had the first interim service, now second booked in December. Vehicle has less than 6000 miles and due a major service - NO not according to my local dealership it’s another interim service.
Take this up with Volvo directly and they confirm it’s a major as you can’t have 2 interim services consecutively.
I’ve been given the slip now as I have asked for a refund - I’ll get an independent garage to fully service the vehicle. Won’t reply to my emails!!!!
For such an expensive vehicle you would expect so much more - Volvo good vehicles poor after sales.

‼️Will never lease or purchase from Volvo again.‼️

In June 2023 we took out a 4 year "subscription" with Volvo for a XC40 Ultimate dark.

Our first issue came with Volvo, when they changed the subscription we had with them to a lease. Because of this they sent us a "buy a gift voucher" of £50 as an apology, because we felt we were missold the car as the subscription came with a service plan and the lease did not.

Our Second issue came with Volvo 4-5 months later (November 2023), when volvo contacted us, asking for us to change our contract and offered us £100 to do so.
We declined, as we were happy with our terms and conditions and no longer trusted Volvo.

Our third issue came this year in August,
Volvo offered to allow us to come out of our agreement with no early exit fees.
This was just after we had serviced the car and renewed two front tyres at a cost of £600.
We explained to Volvo we would be out of pocket and would not be beneficial to us,
We declined their offer.

Our fourth issue came this year in October.
Volvo sent us a letter (which we had to sign for) stating, as of January 2026 Volvo would be changing the terms and conditions of our contract and would be taking the car back. At this point we were fed up of Volvos dodgy behaviour and asked Volvo to pick up the car at the end of October, Volvo agreed.

On collection the car was inspected by an independent inspector and given a grade 1 inspection.
Volvo emailed us during the day (31/10/25) to thank us for taking great care of the vehicle, we thought that was the end of it.

Our fifth issue, today 01/11/25 we woke up to an email (sent at 9pm) from Volvo to say we have to pay Volvo £166 for a distance correction and it would be coming out of our direct debit. Fortunately for us we had cancelled the direct debit after our lease payment for October.

The cheek of this company is laughable,
It states on the contract we are allowed 10,000 miles annually, not 833 per month.
We were in our third year with this car. It is below the 30,000 at 24,291. If volvo continues to harass us for this payment, we will be contacting trading standards and the financial ombudsman.

It states in the Volvo contract 10,000 miles annually not 833 miles per month.
Meaning as long as the user is within the 10,000 miles at the end of the contract, Volvo can not charge for this. Volvo decided to end the contract and we should not be penalised for this. It is their mistake of pricing the selling price of the car to high at the end of the lease, not ours.

Volvo also states on the contract an "excess mileage charge at the rate of £0.20 (20p) per mile"
No where does it state plus vat, yet they are try to charging vat on top of the £0.20 per mile.

I have never dealt with a bigger shower of cowboys and can see why they are losing customers and money.

I honestly hope this post stops others from going through what we have.

DO NOT BUY A VOLVO ESPECIALLY FROM A MARSHALL GROUP. Totally clueless they couldn't run a bath let A lone A car dealership. Paid over 30k for a car within a week the breaks started to squeel.... Marshalls response was ' completely normal and characteristic for a Volvo XC90' wow all that money and you have to accept brake squeal. DO NOT BUT A VOLVO EVER!!!

They have a chat function - no one is ever available.

They have a call function. After suffering it going through options, I am told, “sorrryball are agents are in training and no one is available to take your call”.

Firstly, that’s a useless response.

Secondly, knowing that, why make a client suffer through all the options of why they might be calling in. It’s rude as well as useless

Warning: if you live more than 50 miles from an Enterprise location, they will not deliver a courtesy car if yours breaks down.
My 3-month V60 went into limp mode, and Volvo assist informed @ 10:14 that it needed to be recovered to the dealership. Volvo Assist only passed the matter to Enterprise at 17:30!!
Enterprise then refused to deliver a courtesy car that evening or the next day because we were over 50 miles away; rather, they wanted us to take a half-day off work to go and collect.
Volvo Assist did nothing to help; a manager merely supported the Enterprise position.
After years of seamless BMW support, this is my first and last Volvo.

The car (XC90 T8) is superb but sadly…
The car (XC90 T8) is superb but sadly let down by servicing - waiting weeks for a replacement part and still no firm date on when the part will be available (cell module)
Buyer beware these cars fail often and have many issues (ERAD failure a common issue)

I have recently picked up a year old used XC60 Volvo only to find out I do not qualify for your latest offer of £199 for two services. I am very annoyed because the dealership said my finance was agreed on 30th August and the offer started on 1st September. I did not pick the car up until 11th September, plus I spent all day in the dealership due to the fact that Volvo finance system was down and everything had to be done manually. How can Volvo say that everything was sorted on the 30th if on the 11th September I had to wait 6 hours in the dealership before I could sign the documents and drive the car away. My wife and I have both owned Volvo cars for the last 35 years and have never had issues, but unfortunately the last year or so we have started to have issues and this adds to my concerns. I still cannot see why the date is not 11th September when I picked the car up and signed all the documents.

very bad company, very bad service and follow up and very big problems with their cars. Dont buy them

The measure of a company is how they treat you when something goes wrong. Things do go wrong from time to time and as long as its resolved quickly, effectively that's ok...but this shower of a company....!

Volvo Car UK Ltd, treat you with total disdain, and just ignore you, not caring less. Their finance company (which they part own, but will deny) Volvo Car Financial Services Ltd, are even worse.

Will never deal with this company ever again; would never recommend them under any circumstance.

(Trustpilot, can we have a Zero star rating please, as this lot deserve it, genuinely surprised they are above 1!)

@VolvoCarUK My XC90 (only 44,000 miles, full service history) suffered a dangerous ERAD failure—clearly a known design fault. No support, no courtesy car, just a 20% goodwill offer on a £4,000 repair. I’ve been without a car for a month. Why won’t Volvo take responsibility? #VolvoXC90 #ConsumerRights

Avoid at all costs ! My brother just got quoted 15k euro for a head gasket. Apparently its a complete engine replacement , they wont entertain replacing the gasket, tho he sold it to a backstreet mechanic who is not afraid to take it on.
This was in a five yo xc90. Transmission gave up too about 6 months ago. About 7 or 8 k i believe.

I purchased my Volvo s90 through Volvo Marshall. Since the purchase i have had a very bad expedience with them.
Car sold to me was not a very good standard.
After a couple of months I found out there was corrosion in my car. Dealer didn’t even notice it all. Contacted the dealer but told me to contact Volvo.
As it was still under warranty I was trying to get it sorted but Volvo really lacks professionalism at their service.
They just don’t care about customer service as far I know from the experience.
For this I had to visit Volvo , on my first visit they took the pictures of the corrosion and I did send them too. And that was not sufficient and I had to visit second time and i was told they inspected it and took pictures of it. And again, that was not sufficient and I had to make a third visit for final decision for paint depth check ?
And now that’s not enough and they want me to visit again so they could take pictures and do paint depth check again as they repeating the same. Volvo really lack professionalism on customer service and repair. Is this some kind of joke ?????
FYI nearest one is like 1 hour plus drive.
Case Number : 03938367

Volvo is very well built car in general. Unfortunately it goes down hill once it visits a Volvo main agent. :-
Lack of interest.
Other important things to deal with whilst you wait at the counter.
The coffee machines are primarily for the sales team.
The costs for repairs are high.
Projecting at least a month in advance for a service.
I'm on my 6th Volvo, so I consider myself a loyal customer. Not sure Volvo see me that way.
Customers will notice small things start to disappear, for instance my earlier XC60 had a small key one could put on a neck chain. Today you get 2 large that keys aren't particularly good when wearing a business suite. BMW key supply a key the size of a credit card. I could quote a number of things like T8 battery going flat. Doors lock! Only method is to open passenger door, fine if you can get to it!!.
Common on Volvo you charge enough don't start abusing your customers.
Once they move to another make it's unlikely they will return.

17K quoted to repair an engine that has been serviced is 3 yrs old and 32,000 miles. 1 month outside of warranty.

I have purchased a new volvo last year from the Volvo dealership in Elstree. When booking for my 1st service I was asked to pay nearly £500 although the sale representative who sold me the vehicle informed me that at least 2 years complementary services was included. I apparently do not have a service plan. No service plan was even discussed with me during the initial sale either. I have open a formal complaint against the dealership and they haven't done anything to help. Be extremely careful when purchasing a vehicle with this brand and ensure everything that was promised to you in the showroom reflects on paper before accepting reception of the vehicle. All other brands offer at least 1 year service with their new vehicle but not Volvo. So much for a supposed premium brand!
I had so much faith in this brand and put my hard earn money in a company that doesn't care about its customers.

Extremely disappointed!

Volvo's terms are deeply unfair and unreasonable (can't correct name, cant appeal fines, cant end early without huge above market cost) and team are hugely rude, inflexible and unhelpful. Avoid at all costs

Be careful! The service subscription is pure robbery. You have no rights. If the car is sold or even not in use (de-registered), you will pay the full amount until the end...

During February 2024 I purchased a Volvo XC60 using finance provided by Volvo Cars Financial Services UK
The finance covered less than 50% of the purchase price
During March 24 I exercised my right to make an early settlement of the outstanding finance agreement
This proved to be a very stressful experience . I visited my Barclays Bank branch armed with the VCFS account details intending to transfer the funds to settle the finance . However , the Barclays assistant advised that the VCFS bank details were showing up as possibly fraudulent and not to transfer any funds
After another three long telephone calls to VCFS I was given two different VCFS bank accounts to which to make payments
With the assistance of Barclays I made the payment to settle the finance in full
It took another 27 phone calls to VCFS spanning more than three weeks before a finance clearance letter was finally issued

But that’s not the end of it

On the 18th May 2025 I visited a car dealership to look into purchasing a new car and trading the Volvo in
To my horror the dealer advised that my existing car was still subject to outstanding finance with VCFS via a HPI check.
After numerous telephone conversations I have still been unable to get VCFS to log into HPI and remove the outstanding finance marker
I have now raised an investigation case with HPI and will be raising a case with the financial Ombudsman
I have written to Adam Goldhagen CEO of Santander Consumer UK but as yet have had no response !!
DO NOT EVER USE VOLVO CAR FINANCIAL SERVICES

THEY ARE JUST USELESS AND HAVE NO CONCEPT OF CUSTOMER SERVICE

As most other reviewers have experienced, dealing with Volvo UK is a nightmare - they are evasive, slow in responding to anything, and totally lack transparency. Volvo UK take any opportunity to add extra (hidden) fees and have contracts heavily weighted in their favour. Even trading in/exchanging for a new Volvo was absolutely the worst experience I've ever had with any car manufacturer - and I've dealt with many over the years.

My advice is to avoid the headache and look elsewhere for a vehicle, their vehicles may be good but the customer service and dealing with them is the worst!