As a member of D&G Boiler Care Insurance for many years who are agents are Vokera.co.uk I have had terrific service. Recently I had a complete failure of my central heating system and they sent an e... Se mere
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Se, hvad kunderne siger
Steve Langstaff came to do the annual service on our boiler. As usual he was on time, very efficient, friendly and able to answer any queries we had. Could not really wish for better service.
Virksomheden har svaret
Got a boiler in a rental property - fitted jan 1st 2020 so a few months out of its 5 year warranty. Stopped working , they offer a fixed fee fix to out of warranty customers but couldn’t get o... Se mere
The Engineer Colin McAleney was very professional, well mannered and answered any questions we had. He spent alot of time checking every part of our boiler until he found the problem. (We had anot... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
For over 40 years, Vokèra has been a trusted name in home heating across the UK and Ireland, delivering reliable, energy‑efficient solutions for both domestic and light commercial applications. As part of RIELLO, a leader in high energy‑efficiency heating and climate solutions, Vokèra combines proven engineering with a deep understanding of the specific needs of UK and Irish customers. This heritage ensures products that are designed not only for performance, but also for long-term reliability and ease of use. Our commitment to quality is reflected in a comprehensive portfolio that supports installers, homeowners, and commercial partners alike. From traditional systems to low-carbon technologies, Vokèra continues to evolve in line with changing energy demands and environmental priorities. Our product range includes: • High-efficiency residential gas boilers designed for dependable everyday performance • Commercial heating solutions tailored for larger-scale applications • Air source heat pumps supporting the transition to low-carbon heating • Gas-fired instantaneous water heaters delivering hot water on demand At Vokèra, customer satisfaction is at the heart of everything we do, supported by dedicated technical expertise and ongoing product innovation.
Kontaktoplysninger
2 Falcon Gate, Shire Park, AL7 1TW, Welwyn Garden City, Storbritannien
- 0344 391 0999
- custrelations@riello.com
- vokera.co.uk
4,4
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Top notch quick repair from a great engineer!
Steven Langstaff called 30 mins before to let us know he was on route. Friendly , calm and polite. Explained why he was here- took us through his assessment of the boiler issue and repaired within an hour!! Excellent service. Highly recommended. Thanks Steve!
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vokera
Dear Emily, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
John Baldwin excellent engineer
John Baldwin excellent engineer - came to my house understood the problem and rectifyed. He was very knowledgeable, polite, listened to what my problem was with the boilder and told me everything he was doing. Very tidy worker. Many thanks John
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vokera
Dear Helen, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Teddy was Really helpful over the…
Teddy was Really helpful over the phone, explained everything clearly. Friendly staff and great customer service.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vokera
Dear Layla, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Besvarelse fra Vokera
Dear Duncan, thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Prompt efficient friendly always solves…
Prompt efficient friendly always solves the issue with our boiler Steven Langstaff is a credit to your company
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vokera
Dear Lillias, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Engineer attended to look after a leaky…
Engineer attended to look after a leaky boiler. Called pre arrival and knew exactly what issue was and was able to fix straight away. Happy boiler, happy customer. Lee Bullion has been the engineer to service boiler every year for last 10 years in Edinburgh - so glad I pay for the cover for my boiler. Very happy to give 5 stars. Hope they get recognised for this.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vokera
Thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Had an engineer out named alan mcd
Had an engineer out named alan mcd. Done a grand job and was pleasant guy.
6. april 2026
Uopfordret anmeldelse
Besvarelse fra Vokera
Thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Friendly, hardworking engineer
I had an engineer out to repair my boiler this week as I had an issue. The engineer phoned in advance before he arrived which was great. He was friendly and chatty, very efficient and knowledgeable. He explained what the issue was and how he resolved it. He gave me advice on how to look after my boiler too. Good to know there are still hard working engineers out there. I believe his name was Eddie Blackwood.
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Vokera
Thank you for your kind feedback. We’re delighted to hear about your positive experience and really appreciate you taking the time to share it.
Your comments help motivate our team to continue delivering the high standards of service we strive for at Vokèra.
The Vokèra Team
Lyndon was extremely helpful and was…
Lyndon was extremely helpful and was able to book engineer at the earliest time possible
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vokera
Dear Stuart, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Annual boiler service by Steven Langstaff ,the Vokera engineer.
Steven Langstaff ,the Vokera engineer arrived today at the time he indicated through the pre-visit phone call and carried out the annual service of our boiler promptly and efficiently as he has done over the last several years.
He is an excellent ambassador for Vokera.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vokera
Dear Michael, thank you for taking the time to share your feedback. We truly appreciate it, and it helps us maintain the high standards we aim to deliver at Vokèra.
The Vokèra Team
Great Budget Boiler
Excellent Combi boiler at a great price and excellent customer support in the event anything does go wrong.
29. april 2026
Uopfordret anmeldelse
Having called out a local firm to our…
Having called out a local firm to our boiler fault the quoted £1200.00 repair, but said it would be better to fit a new one.
Realise boiler was still under makers warranty. Steve Longstaff from Vokera attended my warranty call-out today. Steve explained everything and had my boiler fully working in an hour. Excellent service, thank you Steve.
29. april 2026
Uopfordret anmeldelse
Andrew has been our regular engineer…
Andrew has been our regular engineer for a good number of years now and is very pleasant, sociable and informative, highly recommended.
29. april 2026
Uopfordret anmeldelse
Fast, efficient repair
The engineer, Andrew repaired my boiler quickly and efficiently. He was able to explain why the part had failed. He was great to deal with. The call centre were great to deal with too. All in all an outstanding experience.
23. april 2026
Uopfordret anmeldelse
Gary has been great and is a very…
Gary has been great and is a very knowledgeable on the Vokera boiler products!
Great product with fantastic after service support!
22. april 2026
Uopfordret anmeldelse
Excellent customer service
I called Vokera trying to locate my warranty certificate as I am currently selling my house. Laura was incredibly helpful, finding my details quickly.
I’m very happy with my Vokera boiler, it’s been reliable and works perfectly. Overall, excellent service and a good product. Highly recommended!
21. april 2026
Uopfordret anmeldelse
Really happy with the warenty repair…
Really happy with the warenty repair service (got an extended on through an affinity installer). Though the web reporting/ booking parting was difficult to find, gave Vokera a phone; booked easily nil hassle, person on the phone was really sound. Engineer Colin Mcaleney arrived at an ideal time, diagnosed and fixed in about 15 mins (had the right part in the van).
22. april 2026
Uopfordret anmeldelse
Steven Langstaff came out to sort the…
Steven Langstaff came out to sort the boiler issue and made it very clear what the issue was and how to resolve it. I cant praise him any more the efficiency and communication which is a rare thing these days.
21. april 2026
Uopfordret anmeldelse
Great investment for your money.
Great investment for your money.
We have fitted all of the options on both of the new platforms in the last couple of years and have been hugely impressed with how they have performed. I was a bit sceptical at first as some of the older platforms weren’t the best to work on but they really have put out a cracking set of game changing boilers in the last 3 years.
17. april 2026
Uopfordret anmeldelse
Absolutely Amazing Products &…
Absolutely Amazing Products & Service!!! Been installing & working along side Vokera for over 8yrs now & as an engineer with 20yrs experience, I have came to understand what’s required for customers when buying a boiler.
Products that are built to last with amazing customer service, the new range of combi boilers, Vibe Max (7yr warranty) Synergy (10yr warranty) & Pinnacle (12yr warranty) gives my customers a fantastic lengthy warranty on their new boiler, as well as a Stainless Steel heat engine!! Which is paramount to having a lasting boiler, a lot of other over priced boilers on the market don’t offer the same structural integrity in my opinion, working in Scotland the support that they bring is next to none, fast and efficient remedies/support in the unlikely event of a boiler issue occurring!!! Massive thank you for your support not only from me but from the hundreds of happy customers I have installed for!!!
Thanks Stephen
Gas Assured Scotland Ltd.
20. april 2026
Uopfordret anmeldelse
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