VIVID Anmeldelser 

It took me two hours on the phone to arrange an engineer to come and cut water supply to my flat. The mains water stopcock is leaking inside my flat, this is the safety measure that I, as a leaseholder, have to cut the water supply in case of emergency or for repairs. To prevent major damage to my property and the neighbours below my flat, I have arranged a plumber to come and have look. The plumber has told me that the water supply to my flat must be cut off, before he can fix it. The plumber has explained that this stopcock is on the main pipe that gets the water to the property hence it requires building management to cut the water from outside the flat. I repeated this to Vivid multiple times, but was told again and again that this was my responsibility since the problem is inside my property. I was also told that the plumber who advised me maybe not qualified, well it was implied. I then was told to contact the Southern Water company to cut the whole building out of the water to do the repairs in one flat. Eventually, after two hours I will never get back, Vivid agreed to come deal with this on site. Stellar job! I hope you will come as agreed, but after today and the past experience with Vivid, it's anything can happen. In my opinion based on years as a tenant under the Vivid management this company cannot care less for it's tenants

The guys was great with the workmanship, was very helpful, also kept me informed on what was happening, great job!

The best housing company we have ever been with great customer service always on time and get the problems sorted

My patio door hasn't worked properly since ive moved in and already had one person out in the past who didnt fix it and the guys that came in today to fix it have gone above and beyond to get it sorted was absolutely polite and double checked and triple checked that its all working. They worked so hard at getting it sorted and even explained the problem and what was originally wrong with it. Thankyou

I’ve been very Satisfied with all the maintenance workers . Always polite and kept informed. Website easy to understand . Telephone persons always friendly , plus Steve the financial inclusion adviser for being Patient and helping me with forms ect . Overall very happy

Water is leaking from the ceiling in my bedroom. I’ve been writing messages, making calls, and stressing out for five days now. A repairman came on Monday and determined that the problem wasn't caused by the neighbors; the pipes leading into my water heater were leaking. Another repairman came yesterday—Tuesday—cut a hole in the ceiling, laid a protective sheet on the floor, and left, saying the job would take several days. No one showed up today; I waited at home all day and missed work. It’s awful! The water keeps leaking, and mold is bound to follow. Who should I contact to get this resolved?

A few things missed on handover but overall a very good experience.

The gentleman was absolutely lovely and very chatty

This company is our new landlord. Amazing service, helpful, friendly, kind. So quick to respond. Outstanding.

Really pleased with the work done to a very high standard. Jurgen was a top bloke lovely fella very friendly

Worst possible housing association ever. Want a good one, go with Abri.

Vivid are easy to get hold of, and the repair system is easy to navigate. Repairs are carried out quite quickly

I can’t give zero but despite being a shared ownership property holder for over 30 years, the one and only time I reach out to VIVID with a query, I get no response whatsoever
Begs the question, what do they do with rent and service charges I pay as I certainly don’t get any support from them

Top experience from the sales team & in particular Eileen who I dealt with throughout the process. From having the offer accepted to moving in day, I received regular emails informing me of how things were progressing.
Very much appreciated.
Thoroughly recommend
Thank you

Richard and Tom have just done our fascias, cracking job both very polite and punctual.

Sales Team especially Eileen supported us and helped us during the process of staircasing 100% of our home.Very much appreciated!👍

Would thoroughly recommend Vivid Housing, repairs are dealt with quick and easily! Any issues there is always someone friendly and polite to talk to 😊

Advisor was very helpful and knowledgeable

As I previously mentioned in my earlier post. Professional and courteous.

Took a day off so lost wages for that day. Only for them to come and look around then leave without doing anything I had already told them what was the matter. Seems like they just don’t care or want to do any work.