VIVID Anmeldelser 

I have never felt more stress than the last 16 months dealing with VIVID. Equally I have never left so many reviews for anyone, such is the level of stress they are causing to someone that is agoraphobic and living in one of their homes that has subsidence. We had a survey done here last December clearly telling them to do a camera down the drain which took 8 months, followed by soil samples at the foundations which was done in September. I last week reported a loud bang and pressure in the home on the portal and have been constantly chasing for this survey which has still not been provided. I was so scared I asked the Dangerous Building department at the Council to come and look. Our MP is the only one that can get any response out of Mark Perry the CEO who avoided everything that was addressed and lied about rent abatement being refused in my Stage 2 Review of which I have proof. VIVID is without doubt the most stressful company I have ever had to deal with in my 54 years on this earth and it is causing a tremendous amount of stress to myself and my husband. Their lack of care is shocking! Their lack of accountability even more shocking! I have even gone to Angela Rayner at the Government to ask why there is such a lack of help for social tenants. You are always directed to the Housing Ombudsman like they are supposed to just magically fix everything. This is the landlords cop out! I have a Housing Ombudsman case running since April and still yet to get a case worker. We are now trying to move and I cannot WAIT to leave this awful experience behind me.

Horrible...I have a water leak for the last 2 years that Vivid hasn't been able to fix

Vivid Homes promised a four-hour emergency response to vulnerable residents without heating or hot water. Thirty hours later, we finally got a response. Inside, it was so cold that two disabled occupants had to leave their home overnight. Meanwhile, I spent over an hour on hold with no one answering Yet they somehow had the time to chase a Trustpilot review. If only their emergency service matched their enthusiasm for feedback. Two disabled people forced out overnight is not just poor service, it’s an appalling failure of responsibility. One star, only because I can’t give zero. Confidence 0.9. Key caveat: keep the timings and facts precise so they can’t brush it off.
⭐ 1 Star – Absolutely Disgraceful Service from Vivid Homes

A 4-hour emergency response that took 30 hours. Outstanding customer service, Vivid! 👏

The plumber I had called Michael did a great job fixing my taps and sink plug. He was very tidy and professional.

My husband and i have just moves in to a new build home in Ashurst.
French Door will not lock.
Raised a case with Vivid as an urgent defect. Workman arrived, promptly. According to him there isn't an issue as he managed to lock the door. We can't lock it and neither can anybody else we've asked to try.
Door needs realigning. As we cannot secure our home this will invalidate our home contents insurance.
The right French Door locks with ease.
Another defect is the space provided for a washing machine, it will not accommodate a uk standard width machine of 59.5-60cm.
Vivid specify they allow a width of 62.5cm. Width available is 55cm!
Had to raise another defect which we've not heard anything.
All very frustrating and stressful.

Very pleased with service.
Very helpful prompt with reply’s and above all Mary kept me calm and reassured me every step of the way many thanks, Mary

Excellent repair ethic from start to finish. Well done Vivid

Our 26 yr old looking very tired with nonslip bottom and side handles very worn and becoming unsafe. Previous housing ass would not do for another 3years now approved by vivid, without complaint

Vivid have been great landlords up til now, any work needing to be carried out is efficient and the workers are all courteous

Good landlord shame they don't vet who they let in!

When you write a letter of complaint to the company Vivid instead of writing back to you they slap you with an injunction with amendments on it. I only know this because I have an insider in the organisation that has tipped me off because they haven’t even had the decency to tell me what is going on apparently at the age of 55 and barely able to walk due to osteoporosis and the fact that they also have a cut foot now, I go around the village asking people knocking on their doors for sex! The fact that the only people that live anywhere near me are about 90 I find this hard to believe. This information was given to Vivid I believe by my next door neighbour who run TP clearances so maybe that’s another business to avoid? Everything I have said in this statement is true and if they wish to take me back to court let them do so but hopefully they will give me more time than just nine days to prepare myself and get a solicitor to be able to help me. I shall abide by the two year injunction which I haven’t received yet because I do nothing wrong anyway, so I shall be looking forward to reading the statements from the people whom I have knocked on their door asking for sex because I have referred this to the police as it is outrageously hurtful, scandalous, and slander. This is after I visited next door upon her request by Text for a cup of tea with her and she was on her phone when I left her house and she lost her phone and then she accused me of stealing her phone. The police were called. Guess what? Absolutely no evidence whatsoever that I stole it. I said that to the team at Vivid and her reply was just because there’s no evidence doesn’t mean to say that you didn’t steal it. I actually stopped her from saying the last words because I interrupted and that will be on the transcript that I have asked for via SAR also the CEO I wrote to him too no answer however interestingly, he can write to my MP and give a decent, polite reply to my MP yet he cannot ever answer any communication from his tenant which I would believe is a breach of their duty of care to a vulnerable disabled tenant. All of the events will be published on Facebook so now that the injunction has been placed upon me. I haven’t received it, being as it is about me. I have the freedom to actually have free speech and I shall post all of this in a group which Vivid monitor and they told me they monitored it… Yet they don’t have time to answer the telephone very interesting. That’s about it really I find it absolutely disgusting, hurtful, and I hope the people involved can sleep at night because I can’t. However, no matter what next door does she poisoned my dog, she kills my plants with weedkiller, she swears grass seed on my newly manicure driveway, and I even have a tape recording of how she doesn’t believe it was me that stole her phone and how much she hates her stepson when in actual fact she blames me for him moving out of her house when she used to trap him in a room and not let him out because she hated him so much and in the end he has diverted to using drugs and is living in sheltered houses and in Basingstoke! Yet . I got the blame for that when I hadn’t even spoken to the lad.
As I say everything I have said in this review is true. Why would I lie when it implicates me sex pest asking old men very old men 90 year-old men for sex but there’s no statements to back it up so the police will be involved and I shall ask the police to go round and ask all the residents if I have knocked on their door because I would like to clear my name as it is absolutely disgusting that they would even imagine I could do such a thing after coming out of a coma only in January of this year! Enjoy reading folks

The company failed to inform me that its operative had called in sick, they should have checked his jobs as soon as they knew and informed me. When they arranged an out of hours operative they should have made certain he knew to check all was working before he left.

Cannot fault the guys who. Replaced our broken patio door glass. Very professional and polite. Unfortunately problem is with vivid lack ov communication and making us wait 11 weeks for job To be done even Though thay aware of vulnerable person at property didn't seem to make difference. Once complaint was made and ringing vivid got job done. As said cannot fault workman.... Thank for replying like all the replies by vivid looks suspiciously like auto generated. Can I ask is Sophie ai 🤔

We had a call from a vivid (supposidly) contractor saying they need to do a energy efficientsy survey. The company said we would recieve a letter from vivid to confirm this (no letter). On vivid website the said contractor is not on their list of who they use. So refused entry to them.

Vivid carried out the work with our upstairs safety window latches The guy was very informative&professional in his work.

Utterly shameful! They allowed our block to get infested with bed bug and didn’t tell anyone. Then told me not to worry as I’d knowing I had them. Took them two extra weeks to raise an investigation. Them the contractor found bed bugs in my home FFS. After 7 weeks and 12 hours of waiting outside my home. My poor kids were bitten nonstop for weeks and vivid gave me £90 FFS!!! They have also unlawfully deducted money part of a DRO and left me without and now they are holding my in credit rent amount because they messed up in 2024. These people also voted against me at a child protection meeting and ultimately I was innocent. On top of this they left me with no toilet for 6 months😡😡😡😡 they have caused a serious mental breakdown today

The income officer lied about a court fee and refused me a refund because she claimed I owed it. Now shes knows I don’t owe it and shes made up another reason why I can’t have it. This is the petty and criminal behaviour from vivid. They unlawfully stole from me on top of what they did with my kids. And this summer my kids have had bite marks all over them and I sent the evidence and what did vivid do…… NOTHING!!!!!!!!!!😡😡😡😡😡😡

The problem was sorted very quickly and wfficiently by Vivid and the engineer Luke