Our 26 yr old looking very tired with nonslip bottom and side handles very worn and becoming unsafe. Previous housing ass would not do for another 3years now approved by vivid, without complaint
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We had a call from a vivid (supposidly) contractor saying they need to do a energy efficientsy survey. The company said we would recieve a letter from vivid to confirm this (no letter). On vivid websi... Se mere
Virksomheden har svaret
Vivid Homes promised a four-hour emergency response to vulnerable residents without heating or hot water. Thirty hours later, we finally got a response. Inside, it was so cold that two disabled occ... Se mere
In the morning I complained about glass from the smashed in windows from flat 66 all over the grass. Explaining that child or dog could be injured by it. By this afternoon it had been cleared up. Ver... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
More homes, bright futures: We’re a leading provider of affordable homes and housing-related services in the south of England. We value and encourage feedback from our customers and use it to help improve our services. We offer many ways for customers to get involved and share their views, including surveys and our customer scrutiny panel.
Kontaktoplysninger
Peninsular House, PO2 8HB, Portsmouth, Storbritannien
- 0800 652 0898
- vividhomes.co.uk
3,9
God
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
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Amazing service from start to finish.
Amazing service from the person taking the call (who was polite, helpful, friendly and took our circumstances into consideration) through to the plumber who came out within a few hours to fix everything (who was an amazing guy - informative, listened to our concerns, really approachable and talked us through why he was repairing things the way he was.) Really couldn’t fault anyone - plus bathroom as back in use within hours of reporting the issue. Absolute blessing to a family with disabled household members.
25. august 2026
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Besvarelse fra VIVID
Hi Mandi-Sue,
Thank you for your lovely feedback. We're delighted to hear you received friendly, helpful service from both our team and plumber, and that the issue was resolved quickly.
Thanks,
Henry
From the time I rang the office,
From the time I rang the office,
The staff was very polite and helpful with the issue I had !
To the workmen who carried out the repair.
Everyone involved where brilliant!.
24. august 2026
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Besvarelse fra VIVID
Hi Robin,
Thank you for taking the time to leave a review. It's great to hear that, from your first call to the completion of the repair, our team provided a polite, helpful and positive experience.
We really appreciate your feedback.
Thanks,
Henry
Customer Service
Vivid customer service has been excellent since dsy1. Very efficient yet friendly staff. Deal with any issues quickly and without drama. Highly recommend
25. august 2026
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Besvarelse fra VIVID
Hi Rosemary,
Thank you for your review. It's great to hear that you found our service efficient and friendly.
Thanks,
Henry
Besvarelse fra VIVID
Hi Vivien,
Thank you for your review. It's great to hear that you found our service efficient and friendly.
Thanks,
Henry
Besvarelse fra VIVID
Hi Gord,
Thank you for your review. I'm glad to hear you've had a positive experience with us.
Thanks,
Henry
Politewindow Handles and respected my house tidied up…
Polite and respected my house tidied up after himself he done a very good job Thankyou to VIVID for all there help over the years.
24. august 2026
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Besvarelse fra VIVID
Hi Janet,
Thank you for your review. We're pleased to hear that you had a positive experience with our team.
Thanks
Henry
I’m really not happy with the repair…
I’m really not happy with the repair service. I called earlier specifically to ask whether the electrician definitely needed to come today, as we had to rearrange things and cancel other commitments to make sure someone was home. I was told that he did need to attend today.
When he arrived around 12:30, he said the required part/van hadn’t been provided and questioned where it was, meaning the visit couldn’t be properly completed. This isn’t the first time something like this has happened. It’s very frustrating to rearrange our day and make sure we’re home, only for the appointment not to be properly organised.:::
21. august 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Catia,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Henry
Today frustratingly useless
Today frustratingly useless. Other days not so bad.
Usually issues are dealt with very quickly however again today the lack of communication between vivid and it's contractors and also is the people who live in the homes was extremely poor and disappointing. Do better. I should not have to arrange a solution to and navigate through contractors to organise and sort work outstanding and mismanagement of information.
As I said though usually my score would be higher but this feels like a theme currently and is very frustrating and time consuming.
20. august 2026
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Besvarelse fra VIVID
Hi Lisa
Thank you for taking the time to leave us a review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
The plumber was quick efficient and…
The plumber was quick efficient and tidied up after himself very professionally handled, I’m very pleased with the result I can now flush my toilet
20. august 2026
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Besvarelse fra VIVID
Hi Donna
We're pleased to hear the plumber was efficient, professional, and that they left everything tidy when the work was completed. Most importantly, we're glad the issue was resolved and your toilet is working again.
Thanks
Grace
Why send a survey for a job that hasn't…
Why send a survey for a job that hasn't even been done yet. Can't give a score for something that hasn't been done can I?
19. august 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Ivan
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
Vanessa was so helpful and made me feel…
Vanessa was so helpful and made me feel so comfortable and safe in asking the questions I had to. Would be great if I could talk to her every time had a problem.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Charlotte
Thank you for your review.
We're delighted to hear that Vanessa was so helpful and made you feel comfortable.
We'll be sure to share your kind words with her.
Thanks
Grace
Very helpful
19. august 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Patricia
Thank you for your review. We're pleased to hear that you found our team very helpful.
Thanks
Grace
Besvarelse fra VIVID
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with the response time for your repair.
Thanks
Grace
Although Vivid has been a great Housing…
Although Vivid has been a great Housing Association so far and I have had no issues when I came to ask about installing something to the outside of my house it was an out right no and no individual consideration was given.
18. august 2026
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Besvarelse fra VIVID
Hi Nicola
Thank you for taking the time to leave your review. We're pleased to hear you've had a positive experience with us overall.
We’re sorry that, on this occasion, your experience wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thank you
Grace
Well done Vivid 👏
From the minute the call was answered, I got a lovely, calm, friendly and professional lady who took the time to listen. She immediately put me at ease and reassured me the matter was already being looked into.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Sharron
Thank you for your review.
We're pleased to hear that our team member was friendly, professional, and took the time to listen and reassure you. It's great to know they helped put you at ease and kept you informed from the start.
Thanks
Grace
Quick repair time .friendly service
Quick repair time .friendly service
10. august 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Tina
Thank you for your review. We're pleased to hear the repair was completed quickly and that you received a friendly service.
Thanks
Grace
The boys done well clearing my gutters
The boys done well clearing my gutters
17. august 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Jeffrey
Thank you for your review. We're glad to hear that you're happy with the work carried out to clear your gutters.
Thanks
Grace
My enquiry was handled very promptly…
My enquiry was handled very promptly and informative and politely.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Duane
Thank you for your review. We're delighted to hear your enquiry was handled promptly, politely, and with clear information throughout.
Thanks
Grace
Besvarelse fra VIVID
Hi Sarah
Thank you for your review. We're pleased to hear that everything met your expectations and that you had a positive experience with our service.
Thanks
Grace
Very helpful on the phone and prompt to…
Very helpful on the phone and prompt to visit and repair the property.
12. august 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Marty
Thank you for your review. We're pleased to hear that our team was helpful and prompt, and that you had a positive experience with our service.
Thanks
Grace
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